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We are excited to be recruiting for the role of HR and Recruitment Manager for a vibrant organization based in Canary Wharf. Job Overview: The company are looking for a dedicated and enthusiastic HR & Recruitment Manager to oversee all aspects of recruitment and human resources practices and processes. Reporting directly to the CEO, the HR & Recruitment Manager will act as the go-to person for all employee-related issues with duties including job design, recruitment, employee relations, performance management, training & development and talent management. We strongly believe the job of our HR function is vital to the overall business success. Our people are what make us and the HR & Recruitment Manager will ensure we have a happy and productive workplace where everyone works towards achieving our mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role and something we feel very passionate about. Job duties & responsibilities: Recruitment: - Working closely with managers to conduct a robust recruitment process for all vacancies throughout the company. - Proofread job descriptions and feed back to hiring managers on changes and suggestions based on market intel and recruitment trends. - Build talent networks to find qualified candidates. - Write & post job adverts. - Use multi-channel approach to source suitable candidates. - Manage the recruitment pages on the company website. - Screen applicants, evaluating if they meet the minimum requirements of the role. - Ensure candidates are managed through the process in a timely fashion whilst also ensuring they have an excellent ‘candidate experience’. -Engage with Hiring Managers to book interviews and collect feedback and support Hiring Managers with the recruitment process, where necessary. HR: - Managing Employee Relation cases for all employees which includes but is not limited to: Sickness and Absence Maternity/Paternity/Parental Leave Return to Work Compassionate Leave Disciplinaries Grievances Performance Management & Improvement Plans Welfare Meetings, Investigations Redundancies and Restructure - Creation of formal paperwork which includes but is not limited to: Contracts, Offer letters and Job Descriptions Contract amendment letters Leavers paperwork Meeting outcomes Formal warnings Improvement plans Settlement agreements Compromise agreements . Creation of all forms used within the company as well as implementation to the relevant platforms for access . Creation and management of all Company Policies and Procedures; this includes keeping them up to date in line with relevant changes . Managing and coordinating the internal appraisal process . Managing employee satisfaction and identifying areas that require improvement . Monitoring holiday entitlement and allowances; chasing for unapproved holiday/holiday adjustments Managing the introduction and processing of all staff benefits which includes: Healthcare cash plan Life assurance Bike to work scheme Season ticket loans DSE Eye Tests Pension Referral bonus - Right to Work audits - Medical record audits - Managing and chasing probation returns and paperwork including extensions and failures - Assisting with HR improvement projects and strategic advice to managers Payroll and Financial administration: - Inputting and collating all the data in relation to monthly payroll - System admin and super user of Payroll System - Managing payslips, P60s, P11Ds and P45s - Pension; uploading new joiners, removing leavers, making the monthly payments, amending percentage inputs and making stand-alone payments - Raising PO numbers and inputting invoice details to submit and send to suppliers through Ad-hoc: - Working with our external IT Provider and telecoms provider to act as the main contact for all queries, processing and approvals - Liaison for central service data protection provision and relevant policies - Project management as and when required heading up all projects which relate to the office, staff and/or IT - Working with the Office Manager to assist in the running of the central function service Muswell Group is acting as a recruiter for the hiring company Job Types: Full-time, Permanent Pay: £40,000.00-£43,000.00 per year Work Location: Hybrid remote in London, E14 9GE
Job description Proactive Facilties Management is a dynamic and innovative company, committed to delivering exceptional service across all our operations. We are looking for a motivated and experienced Sales and Admin Executive to join our team and drive our sales and administrative functions to new heights. You will be part of a growing and diverse team, having many opportunities for career progression. Our staff are at the heart of what we do, we work hard to create an inclusive, mutually rewarding, and enjoyable working environment that operates fairly, safely, and respectfully. The core function of your role will be to provide support for the following: Role Overview: As a Sales and Admin, your primary role will be to support and lead our sales and administrative teams to ensure seamless operations. You will work closely with various departments, including marketing, operations, and accounts, to streamline processes and enhance overall business performance. This role is integral to maintaining our high standards of customer service and operational efficiency. Key Responsibilities: Sales Leadership: Lead, manage, and inspire the sales team to achieve and exceed sales targets. Develop and execute effective sales strategies to drive revenue growth. Monitor team performance and provide coaching and mentoring to ensure continuous improvement. Client Relationship Management: Build and maintain strong, long-term relationships with key clients. Ensure high levels of customer satisfaction through proactive communication and problem-solving. Identify opportunities for upselling and cross-selling to maximize revenue. Administrative Oversight: Oversee all administrative functions, ensuring they are efficient and support business objectives. Manage office operations, including scheduling, resource allocation, and team logistics. Ensure compliance with company policies and procedures across all administrative activities. Process Improvement: Continuously assess and improve sales and administrative processes to enhance efficiency. Implement best practices to drive operational excellence and streamline workflows. Reporting and Analysis: Prepare regular reports on sales performance, administrative efficiency, and other key metrics. Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Team Development: Recruit, train, and develop high-performing teams in both sales and administration. Foster a positive work environment that encourages teamwork, innovation, and professional growth. Manage team logistics using GPS software and ensure effective communication and coordination. Collaboration: Work closely with marketing, finance, and operations departments to align strategies and ensure cohesive execution. Coordinate with various stakeholders to manage bookings, quotations, and customer communications through our CRM system. Respond to customer inquiries, manage complaints, and handle essential administrative functions, including user maintenance, reports, and dashboards. Job role is not limited to the above* - - REQUIREMENTS - - Experience of working in the cleaning industry will be highly advantageous. You will need good secretarial skills, sales, admin, diary management experience, basic IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Some basic finance or bookkeeping experience could also potentially be an advantage. Ability to communicate effectively with customers, clients, and staff Excellent written and verbal communication skills Ability to work well under pressure Ability to achieve performance criteria Positive and flexible approach to learning in role Self-motivated Sense of own initiative Ability to work effectively as part of a team Previous experience in the cleaning industry will be highly advantageous. Training and career progression will be provided, where required
As the Registered Manager, you will be working for a Unique Small Organisation, Diamond Solace is a brand 3-Bedroom top- end supported living home in Luton, newly set up to provide high-quality care and nurturing to vulnerable medium- high-risk young care people aged 16-18yrs. We will go above and beyond to support you through your career just as you will do so for the young people that we support. You will be a valued and respected member of our team. Want to be part of this? – Then please read on! Job Description You will be managing a specialist residential service for young people presenting a high risk to grooming and exploitation. Young people accommodated at the home may also present with mental health and emotional and behavioural challenges while they transition into independent living or return home with support. Your Duties as the Registered Manager will include: · To support the OFSTED regulated service, the management and daily running of the operation and the development and delivery of residential young persons residential services. · Ensure the well-being, safety, and development of all young people within the service, promoting independence and personal growth. · Oversee the creation and implementation of personalised care and support plans tailored to the needs of each young person. · Ensure the service operates in line with current legislation, Ofsted regulations and safeguarding policies. · To ensure that all young people have their needs met and their welfare promoted at all times. · To be responsible for the motivation, development, leadership, coordination, and support of the staff group, working with the Recruitment Manager to ensure staffing levels are maintained at all times · Monitor and evaluate the quality of care provided, ensuring continous improvement and compliance with inspection frameworks. · Oversee the budgeting, resource allocation, and financial management of the service. · To supervise the Team Leader, enabling them to supervise and support the staff team. · To ensure that effective records are maintained in accordance with Ofsted Supported Accommodation Regulations 2023 and other regulatory requirements · To Work effectively with Commissioning Partners, Police, LSCB, Public Health and Ofsted etc. · Participate in on-call duties to ensure 24-hour management support for the service. · Be responsible for safeguarding procedures, ensuring the safety and well-being of all young people is a priority. I would like to hear from you if this Registered Manager role matches your requirements and if you have the following: Previous or current experience as a Team Leader or Deputy Manager –within Residential Children’s or Supported Accommodation Services An innate ability to Develop and Drive your team Have a strong focus on motivation and retention of staff To have the ability to deliver the highest levels of service and care To be an effective communicator and influencer Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) Experience of associated behaviours that challenge. REQUIREMENTS You have a fantastic opportunity to be a part of our team if you possess the following: Excellent leadership and interpersonal skills with the ability to engage and inspire a team. Strong understanding of OFSTED regulations Strong communication skills at all levels, able to liaise with external agencies, professionals, and families. Working knowledge of, following, and working to Care Plans Experience of Conflict Management and dealing with difficult situations The ability to work effectively during high pressured situations You will be a supportive leader and team player with home management skills. · A compassionate and empathetic approach to supporting young people with complex needs. · Strong organisational skills with the ability to handle multiple responsibilities. · A full driving licence is desirable but not essential. You will also need to be Caring and approachable Patient and welcoming Creative, Helpful and Reliable Experience: Working with vulnerable young people at risk of grooming and exploitation : 1 year (preferred) Residential Management: 2 years minimum As the Registered Manager, you will be working for a Unique Small Organisation, Diamond Solace is a brand 3-Bedroom top- end supported living home in Luton, newly set up to provide high-quality care and nurturing to vulnerable medium-high-risk young care people aged 16-18yrs. We will go above and beyond to support you through your career just as you will do so for the young people that we support. You will be a valued and respected member of our team. Want to be part of this? – Then please read on! Job Description You will be managing a specialist residential service for young people presenting a high risk to grooming and exploitation. Young people accommodated at the home may also present with mental health and emotional and behavioural challenges while they transition into independent living or return home with support. Your Duties as the Registered Manager will include: · To support the OFSTED regulated service, the management and daily running of the operation and the development and delivery of residential young persons residential services. · Ensure the well-being, safety, and development of all young people within the service, promoting independence and personal growth. · Oversee the creation and implementation of personalised care and support plans tailored to the needs of each young person. · Ensure the service operates in line with current legislation, Ofsted regulations and safeguarding policies. · To ensure that all young people have their needs met and their welfare promoted at all times. · To be responsible for the motivation, development, leadership, coordination, and support of the staff group, working with the Recruitment Manager to ensure staffing levels are maintained at all times · Monitor and evaluate the quality of care provided, ensuring continous improvement and compliance with inspection frameworks. · Oversee the budgeting, resource allocation, and financial management of the service. · To supervise the Team Leader, enabling them to supervise and support the staff team. · To ensure that effective records are maintained in accordance with Ofsted Supported Accommodation Regulations 2023 and other regulatory requirements · To Work effectively with Commissioning Partners, Police, LSCB, Public Health and Ofsted etc. · Participate in on-call duties to ensure 24-hour management support for the service. · Be responsible for safeguarding procedures, ensuring the safety and well-being of all young people is a priority. I would like to hear from you if this Registered Manager role matches your requirements and if you have the following: Previous or current experience as a Team Leader or Deputy Manager –within Residential Children’s or Supported Accommodation Services An innate ability to Develop and Drive your team Have a strong focus on motivation and retention of staff To have the ability to deliver the highest levels of service and care To be an effective communicator and influencer Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) Experience of associated behaviours that challenge. REQUIREMENTS You have a fantastic opportunity to be a part of our team if you possess the following: Excellent leadership and interpersonal skills with the ability to engage and inspire a team. Strong understanding of OFSTED regulations Strong communication skills at all levels, able to liaise with external agencies, professionals, and families. Working knowledge of, following, and working to Care Plans Experience of Conflict Management and dealing with difficult situations The ability to work effectively during high pressured situations You will be a supportive leader and team player with home management skills. · A compassionate and empathetic approach to supporting young people with complex needs. · Strong organisational skills with the ability to handle multiple responsibilities. · A full driving licence is desirable but not essential. You will also need to be: Caring and approachable Patient and welcoming Creative, Helpful and Reliable Experience: Working with vulnerable young people at risk of grooming and exploitation : 1 year (preferred) Residential Management: 2 years minimum If you are a driven and compassionate leader with experience in working in supported living or residential setting and a passion for supporting vulnerable young people, we would love to hear from you! How to Apply Please submit your CV and a cover letter outlining your experience, including any gaps in employment and suitability for the role.
Dishwashing: The kitchen porter is responsible for washing dishes, utensils, pots, and pans used in the kitchen. They may operate commercial dishwashers or clean dishes manually, ensuring proper sanitation and cleanliness. Cleaning: The kitchen porter is responsible for maintaining a clean and hygienic kitchen environment. This includes sweeping and mopping floors, wiping down countertops and surfaces, and sanitizing equipment and appliances. They may also be responsible for cleaning kitchen walls, storage areas, and refrigeration units. Waste Management: Kitchen porters handle the disposal of waste and recycling materials in accordance with established procedures. They empty trash bins regularly, sort recyclables, and ensure proper waste segregation to maintain cleanliness and adhere to environmental regulations. Stocking and Organizing: Kitchen porters assist in the storage and organization of kitchen supplies, such as food ingredients, cleaning supplies, and utensils. They may be responsible for receiving and unpacking deliveries, checking stock levels, and ensuring items are properly stored and labelled. Maintaining Hygiene Standards: Kitchen porters play a vital role in maintaining high hygiene standards in the kitchen. They adhere to health and safety regulations, follow proper food handling procedures, and maintain personal hygiene by wearing appropriate clothing and protective gear, such as gloves and aprons. Collaboration and Communication: Kitchen porters work as part of a team and communicate effectively with chefs, waitstaff, and other kitchen staff to ensure smooth operations. They may assist in coordinating activities, handling requests, and maintaining a clean and organized kitchen workspace.
Customer Service Administrator The main responsibilities of a Customer Service Administrator include managing and coordinating customer service-related work. Here are some common duties: In terms of customer service management Oversee the daily operations of the customer service team to ensure that customers' inquiries, complaints and problems are dealt with promptly and efficiently. Develop and optimize customer service processes and standards to improve service quality and customer satisfaction. Analyse customer service data such as customer feedback, complaint rates, resolution times etc. to identify problem areas and formulate improvement measures. In terms of team management Recruit, train and evaluate customer service staff to improve the overall quality and service level of the team. Allocate work tasks and reasonably arrange the workload of customer service personnel to ensure the continuity of service. Motivate team members, create a positive working atmosphere, and improve employees' work enthusiasm and loyalty.
Category Manager with experience in leading various public sector procurement procedures, strong understanding of the Public Procurement Regulations 2015, commercial contracts and excellent IT skills with good knowledge of current category platforms, is required to join a well-established housing association. SALARY: £55,075 - £63,500 pro rata+ Generous Benefits (see below) LOCATION: Hybrid working - Mostly remote/working from home, with occasional attendance at the office in Ealing (W5) JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday - Friday JOB OVERVIEW We have a fantastic new job opportunity for a Category Manager with experience in leading various public sector procurement procedures, strong understanding of the Public Procurement Regulations 2015, commercial contracts and excellent IT skills with good knowledge of current category platforms. Working as the Category Manager, you will join the growing procurement team as they strengthen the group’s procurement function. Within this role, you will be supporting several transformation projects. As the Category Manager you will support the Head of Category / Procurement Business Partner in implementing category strategies, oversee contract implementations and develop and maintain supplier and customer relationships. DUTIES Your duties as a Category Manager will include: Supporting the Head of Category / Procurement Business Partner in implementing category strategies. Additionally, you will take ownership of various sub-categories, leading end-to-end tender projects, managing framework agreements, and handling other relevant projects Work closely with Head of Procurement Operations to enable a smooth transition to the new procurement regulations and contract management system Oversee contract implementations, attend review meetings with internal stakeholders to ensure supplier performance meets agreed SLA’s, and provide solutions to contract-related issues Develop and maintain supplier and customer relationships according to the agreed strategy for a specific category or sub-category, following best practice contract management models Effectively coordinate Category Management activities to achieve team objectives, including monitoring tasks within the ECM portal in D365 and P2P Support the management and reporting on supplier performance, taking corrective actions where necessary Identification of Continuous Improvement opportunities within the Category and Contract Management Collaborate with the wider organisation and colleagues to ensure a consistent and compliant approach to procurement and contract management CANDIDATE REQUIREMENTS Degree qualified (or equivalent) with a desire to undertake a CIPS qualification Experienced in leading various public procurement procedures coupled with a strong understanding of the Public Procurement Regulations 2015 and forthcoming Procurement Act 2024 Experience in working on procurement transformation Good understanding of commercial contracts and terms and conditions Excellent communication skills (written & verbal) with the ability to influence stakeholders Experience of pre and post commercial administration of contracts and managing supplier performance The ability to manage projects (qualification in Project Management is desirable, not essential) Excellent IT Skills - good working knowledge of current category platforms as well as MS Office applications BENEFITS 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY JOB REF: AWDO-C12570