696 Best remote media Jobs in London (August 2026)

Client Partner - Public Safety & Defence

7 days ago

London

hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. \n Description \n \n Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. \n About the role \n As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office. You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them. \n \n You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts. \n \n You’ll develop a razor sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity. \n \n You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M. \n \n You’ll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You’ll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your (see below) and be a trusted advisor to your clients. \n \n Working in conjunction with Finance, you’ll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines. \n \n Key Responsibilities \n \n There are six core role competencies for this role: \n 1. Expert in your Client's Business \n\n • Understand your client's strategy, goals, and challenges through continual research.\n, • Understand and learn how the public sector works\n, • Be an expert in GDS ways of working \n, • Regularly meet stakeholders, be a visible presence\n, • Understand the client organisation and who the decision makers are\n, • Attend governance meetings and showcases\n, • Understand our competitors, their profile with the client and their relationships\n, • Build relationships with commercial and portfolio holders to understand their pipeline\n\n 1. Expert in Made Tech Capabilities & Services \n\n • Understand our USPs and how they differ to competitors\n, • Understand how we work and deliver\n, • Understand what good delivery looks like\n, • Understand Made Tech’s missions and values\n, • Understand Made Tech’s capabilities and how to apply them to clients\n, • Build relationships with capabilities and our delivery teams\n, • Have read Made Tech’s books\n, • Can talk about 5-8 relevant case studies as though you were on the project\n, • Stay current with relevant Made Tech projects, proposals and marketing\n, • Share supporting content with each other\n\n 1. Trusted Advisor \n\n • Have empathy with clients, be client first.\n, • Consult to the root cause of the problem. \n, • Be a problem solver.\n, • Strive to learn. Show and develop your level of understanding.\n, • Be a great listener, be transparent, be human, build personal relationships and trust\n, • Be available, responsive and act fast.\n, • Understand reasons, constraints, challenges and impact\n, • Establish facts and summarise (understanding, actions)\n\n 1. Leading Account Teams \n\n • Develop an Account Strategy that brings value to the client, our team and our business. \n, • Meet regularly to review and set goals.\n, • Set clear roles and responsibilities.\n, • Motivate the Account Team. Build and grow relationships. Listen and act on issues.\n, • Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.\n, • Capture and share intel. Motivate and support delivery teams to report back opportunities.\n, • Be the CEO of the account: \n \n, • Outward Facing\n, • Understanding of the Market\n, • Understanding of the Competition\n, • Building and Motivating a Senior Team\n, • Creating a clear strategic plan\n, • Driving execution against the plan\n \n, • Coach account team members. \n, • Ensure account management and client service is delivered to the highest of standards.\n\n 1. Outreach and Networking \n\n • Use, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)\n, • Build relationships with a variety of stakeholders\n, • Prioritise relationships with key decision makers and senior stakeholders right up to C-level.\n, • Consistently commit time to outreach to generate new stakeholder meetings.\n, • Be credible. Bring value. Be equal business partners.\n, • Bring clients together.\n\n 1. Sales Leadership \n\n • Commercial, finance, P&L understanding and the key elements of what makes work more and less profitable for us\n, • Own revenue goals and have a clear plan to achieve them. \n, • Managing account teams to maximise margin and profitability over time\n, • Optimising rates and margin to increase our chances of winning and delivering profit goals\n, • Negotiate favourable contracts and working arrangements that reduce business risk and cost.\n, • Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value add\n, • Strong contractual and commercial client management\n, • Create proactive, win-win opportunities by leveraging the team around you.\n, • Understand industry data, contract expiries, track and attend pre-market engagement.\n, • Balance investment in short and longer term opportunities.\n, • Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).\n, • Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.\n, • Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.\n\n \n Skills, Knowledge & Expertise \n \n You will have: \n\n • A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.\n, • Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.\n, • Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business\n, • A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.\n, • An appreciation and knowledge of technology delivery, agile methodologies, etc.\n, • Broad technology experience and a sound awareness of technology and public sector trends and policies \n, • Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.\n, • Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.\n, • Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.\n, • Home Office experience and existing relevant networks would be beneficial, but not essential to the role.\n\n \n At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our \n talent team \n if you’d like an informal chat about the role and your suitability before applying. \n \n Job Benefits \n Support in applying \n If you need this job description in another format, or other support in applying, please email talent@madetech.com. \n \n We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. \n When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together \n this blog \n as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. \n Life at Made Tech \n We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from \n our blog, where we talk about mental health, communities of practice and neurodiversity \n (as well as our client work and best practice). \n \n Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. \n Benefits \n We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. \n \n Here are some of our most popular benefits listed below: \n 30 days Holiday \n • we offer 30 days of paid annual leave plus bank holidays \n Flexible Working Hours \n • we are flexible with what hours you work \n Flexible Parental Leave \n • we offer flexible parental leave options \n \n Remote Working \n • we offer part time remote working for all our staff \n \n Paid counselling \n • we offer paid counselling as well as financial and legal advice \n \n About Made Tech \n Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. \n \n Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support. \n \n All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. \n \n We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.

Remote Customer Success Associate - Feb 2026

2 months ago

London

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

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