Host (All-day Dining), The Savoy Hotel
7 days ago
London
Job Title: Host Department: Food & Beverage All-day-dining: Gallery Inspired and supported by: Restaurant General Manager Salary: 36644 (including service charge) You will be accountable for: • Delivering a memorable and professional Forbes 5-star service experience in our outlets across all our F&B outlets, • Advising guests through enthusiastically sharing your knowledge about our F&B, • offering, • Delivering on all standards policies and procedures to create memorable luxury, • guest experiences, • Maintaining a professional smart and neatly groomed 5-star appearance, • Your key responsibilities & contribution will be:, • Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team, • Assisting guests regarding menu choices in an informative and enthusiastic way, • Taking reservations with all required details in a welcoming and friendly manner, • Boosting our revenue through upselling and other creative initiatives, • Sharing knowledge of offering promotions preparation general hotel knowledge, • and Savoy stories, • Following all health & safety policies when handling food and beverage, • Carrying out administrative duties including printing menus and managing, • stationary requisitions Qualifications : What you will need to do this role: Essential: • 1-2 years serving or hosting experience in a luxury hospitality environment, • Passion for and understanding of 5-star hospitality and what it takes to deliver it, • Empathetic with a talent for building rapport and reading each guests desired level of interaction, • Quick thinking resourceful and able to solve problems in the moment, • Ability to always remain calm and courteous, • Ability to work well under pressure in a fast paced and changing environment, • Able to work collaboratively as part of a team, • Willing to work in rotating shifts including weekends and public holidays, • Basic knowledge of a POS System, • Basic knowledge of OpenTable, • Industry related certifications (i.e. WSET), • Basic knowledge of a PMS system (Opera) Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues Additional Information : Whats in it for you • Competitive salary pension and life assurance, • 3133 days of holiday (including public holidays), • Cashback for wellbeing/healthcare expenses & Perkbox, • Exclusive discounts:, • Savoy Fairmont Raffles and Accor hotels (friends & family rates included), • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants, • 20% off at other Gordon Ramsay restaurants and Restaurant 1890, • Free stay at The Savoy after probation, • Colleague restaurant interfaith prayer room and wellness room, • Laundry services for all colleagues, • Gym access cycle-to-work scheme and Virgin Active membership discount, • Season ticket loan for commuting, • Employee assistance program, • English classes optician reimbursements and local discounts for F&B and retail Remote Work : No Employment Type : Full-time Key Skills Accounts Receivable,Customer Service,Accounting & Finance,Financial Situation,Custtomer Relationship,Product Knowledge,Communication,Customer Accounts,Financial Risk Assessment,Financial Risk Analysis,Risk Control,Payment Method,Financial statement,Business Relationships,Accounts Payable Experience: years Vacancy: 1