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Complaints Manager Solihull £40k About Us We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. We don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Role Overview The Executive Resolutions Manager is responsible for leading the end-to-end complaints process to ensure all customer issues are managed efficiently, transparently, and in line with contractual and regulatory requirements. This role will manage a team of executive resolution specialists to champion customer advocacy, drive service improvements, and work cross-functionally to reduce the volume and severity of complaints within the MSP environment. Key Responsibilities Complaint Handling & Resolution • Own the full lifecycle of customer complaints from receipt to closure, ensuring timely, accurate, and empathetic communication., • Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause., • Provide clear, well-structured responses and action plans to customers., • Ensure complaints are handled in line with SLAs, contractual obligations, and industry best practice. Customer Advocacy • Act as the escalation point for dissatisfied customers, restoring confidence and maintaining trust in the service., • Represent the customer’s voice internally, ensuring their concerns influence service improvement and operational decisions. Governance & Reporting • Maintain complete records of all complaints, actions, and outcomes within the Service Now platform., • Produce weekly and monthly complaint performance reports, including trends, insights, and risks., • Analyse and present complaint themes and outcomes in internal service reviews and governance forums with senior leadership. Service Improvement • Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction., • Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints., • Track and measure the effectiveness of improvement initiatives. Stakeholder Management • Collaborate closely with Service Delivery Managers, Technical Leads, NOC, SOC, Project Managers, and Account Managers., • Communicate confidently with customers at all levels, including IT Directors and CIOs., • Manage expectations and ensure transparency throughout all complaint stages. Compliance & Quality Assurance • Ensure complaints are handled in line with ISO standards (e.g., ISO 9001, ISO 27001) and internal policies., • Support audits by providing documentation, evidence, and process insight., • Continually review and enhance the complaints process for efficiency and quality. Skills & Experience Essential • Experience managing complaints or escalations within an MSP, telecoms, IT services, or similar environment., • Strong understanding of ITIL concepts, particularly Incident, Problem, and Service Management., • Excellent written communication skills with the ability to simplify complex technical issues., • Strong analytical and investigative skills., • Empathetic, calm under pressure, and customer-focused., • ITIL Foundation certification., • Experience with ServiceNow, Freshservice, or other ITSM tools., • Background in service delivery, customer success, or technical support. Key Attributes • Customer advocate, • Detail-oriented, • Strong communicator, • Calm and professional under pressure, • Proactive problem solver, • Relationship builder

Sponsorship is not available for this position.Applicants must be UK Nationals or hold Settled Status and be fully eligible to obtain SC clearance. You must hold a clean current driving licence as some travel may be required. Information Security Analyst Type: Permanent Location: Hybrid (West Midlands) Overview We are looking for a detail-oriented and proactive Information Security Compliance Analyst to join our team on a permanent basis. This role is pivotal in supporting the development and continuous improvement of our global information security compliance program. You will be responsible for ensuring that all corporate and subsidiary operations comply with internal security policies, regulatory requirements, and internationally recognised frameworks such as ISO27001, NIST, SOX, GDPR, CMMC, and others. Key Responsibilities • Support the execution and enhancement of the global information security compliance program., • Conduct internal audits, third-party risk assessments, and due diligence reviews., • Ensure alignment with regulatory and industry standards including ISO27001, NIST, SOX, GDPR, SOC 2, HIPAA, CCPA, LGPD., • Collaborate with cross-functional teams across multiple jurisdictions to drive compliance initiatives., • Identify gaps in security controls and recommend corrective actions., • Maintain and update security policies, procedures, and documentation., • Proven experience in information security compliance, risk management, and audit., • Strong understanding of international regulatory frameworks and standards., • Hands-on experience with:, • ISO27001 audits and implementation, • GDPR compliance, • NIST cybersecurity framework, • SOX, SOC 2, HIPAA, CCPA, LGPD, • Ability to interpret complex regulatory requirements and translate them into actionable controls., • Excellent communication and stakeholder engagement skills., • Competitive salary and benefits package, • Flexible hybrid working model, • Opportunities for professional development and certification, • Collaborative and inclusive work environment Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

ABOUT US ___, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data. Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively. THE ROLE We are seeking a Principal Cloud Network Security Architect with a strong background in SaaS cloud operations, AWS networking and security, and regulatory compliance. This role will be instrumental in designing and securing our cloud network infrastructure while aligning security strategies across teams. The ideal candidate is a technical leader, well-spoken, and experienced in pre-sales discussions with customers on networking and security topics. WHAT YOU WILL DO • Cloud Network and Security Architecture: Design, implement, and optimize secure, scalable network architectures in AWS for a high-performance SaaS environment., • Private Cloud and On-Prem Network and Security: Work with customers to resolve complex communication challenges across heterogeneous networks with technology issues related to networking, routing, VPN and Layer 4-7 security filtering at variousappliances in a customer’s topology, • Regulatory Compliance Leadership: Ensure security controls align with SOC 2, NIST 800-53, FedRAMP, and other regulatory frameworks., • Advanced Security Technologies: Deploy and manage PAM (Privileged Access Management), NGFW (Next-Generation Firewalls), WAF (Web Application Firewalls), IPS (Intrusion Prevention Systems), and other security technologies to protect the cloud infrastructure., • Cross-Team Collaboration: Work across teams—including DevOps, Compliance, and Product—to drive security best practices and new processes in a way that aligns with all stakeholders., • Pre-Sales Security Consultation: Engage with customers to explain security architecture, best practices, and risk management strategies during sales and onboarding discussions., • Security Process Development: Define and refine security operations, incident response, and infrastructure-as-code security automation strategies. WHAT IT TAKES • 14+ years of experience in networking and security, with strong AWS security expertise., • SaaS cloud operations experience, managing security and compliance at scale., • 8+ years of network security technologies (PAM, NGFW, WAF, IPS, SIEM, etc.)., • 6+ years of Deep knowledge in AWS networking (VPC, Transit Gateway, Direct Connect, Route 53, Global Accelerator) and security services (Security Hub, GuardDuty, Macie, AWS WAF, Shield, IAM, etc.)., • 5+ years of expertise in leading the implementation and management of regulatory and compliance frameworks (SOC 2, NIST 800-53, FedRAMP, ISO 27001)., • 5+ years of Linux administration, • Proven ability to develop processes, drive adoption of new security strategies, and align security initiatives across teams., • Strong communication skills with the ability to engage with technical and non-technical stakeholders, including executives and customers., • Pre-sales experience in security discussions with customers is highly desirable., • Certifications: AWS Certified Security – Specialty, CISSP, CCSP, or equivalent preferred. Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. Stronger Together - Respect, trust, and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER • Trust in your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style., • Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story., • Support. We all rely on each other and enable each other to be successful. You won’t stand alone., • Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all., • Recognition. We are the sum of individual achievements, and we always take the time to celebrate them., • An open organisation. Titles don’t define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone’s work is seen and valued. OUR COMMITMENT TO INCLUSION At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

Position Description: As a member of CFGI’s rapidly growing Risk Advisory team, you will support CFGI client teams responsible for performing various types of project engagements including SOX compliance reviews, internal audits, and operational reviews of business processes / systems. Consultant-level Risk professionals work closely with management of Fortune 500, mid-cap and start-up companies, as well as all levels of CFGI staff from Consultant to Partner. Engagements include Internal Audit, SOX implementation and testing, attestation/certification readiness work, business process improvement projects, compliance and other assessments. Duties and Responsibilities: · Contribute to an assortment of risk-based, challenging internal audit assignments and projects. · Develop business process flowcharts using Visio (or equivalent tools). · Create control narratives and risk and control matrices for complex business processes. · Interact regularly with process / control owners to understand current business processes, key controls, system dependencies, employee roles / responsibilities, etc. · Create test plans, gather evidence for testing, and execute testing procedures to determine process / control effectiveness. · Perform control design evaluations and testing of key controls associated with areas under review. · Document testing results through high-quality work papers (i.e., clear description of procedures performed and related audit results / observations). · Identify root causes of issues and effectively summarize testing results / conclusions. · Draft formal reports for Manager / Director / Partner review and issuance to clients. · Propose meaningful and cost-effective recommendations / solutions for process and/or control improvement to support client remediation needs. · Demonstrate creativity in problem solving and optimizing efficiency and effectiveness of assigned tasks. Furthermore, all Risk Advisory team members, from the Consultant level and up, build their skills by assisting the Firm's leadership with internal responsibilities for training, internal projects, and continual improvement. Qualifications and Capabilities: · Certified ACA, ACCA or other standard accounting qualification combined with solid internal audit experience. · 3+ years of experience in public accounting and/or industry performing internal audit. · Excellent interpersonal, written and oral communication skills, and ability to assimilate easily into teams. · Strong technical skills and a working knowledge of SOX, COSO, SOC 1, and SOC 2. · Effective analytical and critical thinking abilities. · Entrepreneurial nature, self-motivated, ethical, and dependable. · Strong project management skills. · High energy with a commitment to quality client service. · Very strong performance within a team dynamic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Overview: Risk Advisory Managers are project leaders who help our clients navigate the complexities of SOX, deliver internal controls focused projects, and coach and develop our people. Our clients represent a broad range of public or soon-to-be public companies, from new IPOs, mid and large cap companies, and Fortune 1000s. Principal Duties and Responsibilities: Project Delivery: · Leads multiple concurrent SOX projects in various maturity stages (new implementation, recurring projects, and limited/defined scope projects). · Sets realistic deadlines with the client and internally with the team. · Seen as the principle point of contact by the client and CFGI leadership for each project. Engagement Management: · Schedules and manages teams/individuals of various staff level(s) based upon project need and scope. · Effectively manages the workload of the various teams/individuals, while making progress towards project milestones to deliver work on-time and on-budget. · Ensures the team member timecards are submitted timely and accurately; responsible for the review of budget-to-actuals and review of invoices. · Communicates project status frequently (via email, phone, virtually, and/or in person) to the client and to the project’s Partner. Technical Acumen: · Fluency in implementing SOX for newly public companies, including the design of age/stage appropriate controls, providing practical guidance and controls implementation and the management of/remediation of gaps and deficiencies. · Expert proficiency in drafting and reviewing control design language, flowcharts, narratives, IPE, and determining system(s) and application(s) scoping. · Advanced understanding of Big 4 sampling, testing, and deficiency evaluation methodologies. · In-depth experience in the review of SOC-1 Type II reports and relevant CUEC mapping, including sub-service organizations. · Working proficiency and understanding of IT General Controls, SEC guidance as it pertains to the SOX requirements for different filer types, PCAOB, and AICPA audit standards. Education and Experience Requirements: · 5+ years of direct, client service/ client facing experience in commercial audit, risk advisory, or technical accounting, with at a minimum 3 years at a Big Four or a large national firm. · Undergraduate degree in accounting or similar field from an accredited university. · CPA or equivalent combined with solid accounting experience are preferred but not required. · Strong project management skills with the ability to multi-task between responsibilities, prioritize and manage multiple requests. · Excellent interpersonal, written, and oral communication skills, and ability to assimilate easily into teams. · Strong analytical and critical thinking abilities. · Excellent communication and presentation skills, both verbal and written. · Exceptional virtual and in-person executive presence. · Entrepreneurial nature, self-motivated, ethical, and dependable. · As a professional, you must understand the unique pressures of client service and the occasional challenges of unpredictable working hours to meet project deadlines and/or client requests for travel, as necessary. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DFIR Specialist – UK Remote - £70,000 - £95,000 + Bonus Opus is partnered with a major UK enterprise undergoing significant investment in its cyber defence and incident response capability. They are looking for highly experienced DFIR Specialists to join their growing security function. This role is fully remote within the UK and suited to professionals who thrive in complex, large‑scale environments where digital forensics and incident response are critical to business resilience. Key Responsibilities • Lead and support end‑to‑end incident response, from initial triage through containment, eradication, and recovery., • Conduct digital forensic investigations across endpoints, servers, cloud environments, and network infrastructure., • Analyse malware, logs, memory, and artefacts to determine root cause, impact, and attacker behaviour., • Produce high‑quality technical reports and communicate findings to senior stakeholders., • Develop and refine IR playbooks, processes, and tooling to strengthen organisational readiness., • Collaborate with SOC, threat intelligence, and wider security teams during active incidents., • Contribute to proactive threat hunting and continuous improvement initiatives. Required Experience • Extensive background in DFIR, ideally within large or complex enterprise environments., • Strong technical expertise in forensic tooling (e.g., EnCase, FTK, X‑Ways, Magnet Axiom), EDR platforms, and log analysis., • Deep understanding of attacker TTPs, malware behaviour, and incident response methodologies., • Experience handling major security incidents, including ransomware, data breaches, and advanced intrusion activity., • Ability to communicate complex technical findings clearly to both technical and non‑technical audiences. Desirable Skills • Experience with cloud forensics (AWS, Azure, GCP)., • Knowledge of threat hunting methodologies and detection engineering., • Relevant certifications such as GCFA, GCFE, GCIH, GNFA, CHFI, or equivalent., • Familiarity with MITRE ATT&CK, SIEM platforms, and scripting for automation. What’s on Offer • Salary up to £95,000 plus bonus., • Fully remote working within the UK., • Opportunity to work within a mature, well funded organisation handling high impact incidents., • Clear progression pathways and investment in advanced training and certifications., • A collaborative environment with strong technical leadership and modern tooling.

IT procurement Coordinator ?? Solihull | ?? Up to £31,000 Ready to take ownership of IT assets across EMEA? We're looking for a highly organised, detail-driven IT procurement Coordinator to manage the full lifecycle of IT equipment - from order to deployment, refresh to retirement. What you'll be doing: • Managing IT stock levels and asset registers, • Coordinating device builds, break-fix, refresh and replacements, • Overseeing goods-in/goods-out shipments across EMEA Maintaining accurate reporting (RAG status, compliance, SOC II), • Supporting new hires and leavers with equipment logistics, • 2+ years' experience in IT, asset, or stock coordination, • Strong attention to detail and process-driven mindset, • Confident using MS Office (Excel essential) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. ...

Join a fast-growing fabless semiconductor start-up in Cambridge, Bristol, or Edinburgh as a Digital IC Design Verification Engineer. Work on next-generation AI accelerator ASICs, shape verification strategies from day one, and contribute to high-performance AI hardware with real-world impact. Job Title: Digital IC Design Verification Engineer (All Levels) Locations: Cambridge, Bristol & Edinburgh (Hybrid / Remote options) Salary: Competitive Role: Permanent We are supporting a fast-growing fabless chip start-up developing next-generation AI ASICs. We are looking for talented Digital IC Design Verification Engineers to join the team and help ensure first-silicon success. What You’ll Do • Verify AI accelerator and SoC designs, • Build SystemVerilog/UVM testbenches and verification environments, • Perform coverage-driven and assertion-based verification, • Debug hardware-software interactions and collaborate with architecture, RTL, and software teams, • Develop scalable verification frameworks from simulation to post-silicon What We’re Looking For • Experience in digital IC design verification (SystemVerilog/UVM), • Knowledge of Python/C++ (Perl/TCL a plus), • Understanding of computer architecture, memory hierarchies, and bus protocols (AMBA/AXI, NoC), • Bachelor’s or Master’s in Electrical Engineering or related field, • Strong problem-solving skills and ability to collaborate within a team, • Desirable: Experience with AI accelerator IP, formal verification, and low-power verification techniques Why Join Us • Work on next-generation AI accelerator silicon, • High ownership and technical impact, • Collaborative, fast-paced start-up environment How to Apply If you are interested, please share your CV with and lets have a conversation

What you'll be doing: Managing IT stock levels and asset registers Coordinating device builds, break-fix, refresh and replacements Overseeing goods-in/goods-out shipments across EMEA Maintaining accurate reporting (RAG status, compliance, SOC II) Supporting new hires and leavers with equipment logis

Candidates should have experience with SIEM and EDR tools, strong analytical skills, and the ability to coordinate incidents effectively under pressure.

Quality Auditor - Children's Services.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Midlands / Yorkshire (Hybrid - 3 days onsite auditing).Quality Auditor or compliance professional in children's soc

Security Monitoring: Continuously monitor security alerts from various security tools including SIEMs, firewall, intrusion detection systems, anti-virus, EDRs and other security tools. The SOC Security Analyst will be tasked with monitoring, analysing, and responding to security incidents within the

Continually refine SOC processes, using automation to reduce noise and amplify analyst impact.

We are looking for a candidate with previous experience working in a SOC Analyst role. Must be willing to work Shifts to cover 24/7 SOC functions. Experience of working in a MSSP SOC environment.

A cybersecurity services firm based in Birmingham seeks a SOC Analyst to monitor security events and manage incidents 24/7.

You will monitor security alerts, engage in threat hunting, and collaborate with various teams to strengthen incident response. This role requires strong technical skills in SIEM and EDR tools, the ability to manage incidents, and a proactive approach to threat detection.

A community charity organization in Bartley Green is looking for compassionate volunteers to assist in delivering engaging music and arts workshops for adults with learning disabilities. Volunteers will support participants' creative journeys and facilitate sessions that encourage creativity and soc

A leading global assurance provider is looking for a Cyber Security Analyst to join their internal Security Operations team. The ideal candidate will have strong skills in security operations and a passion for optimizing existing security. This role focuses on AI-assisted defense and optimizing secu

Sponsorship is not available for this position.Applicants must be UK Nationals or hold Settled Status and be fully eligible to obtain SC clearance. You must hold a clean current driving licence as some travel may be required. Information Security Analyst Type: Permanent Location: Hybrid (West Midlands) 3 Days on Site. Overview We are looking for a detail-oriented and proactive Information Security Compliance Analyst to join our team on a permanent basis. This role is pivotal in supporting the development and continuous improvement of our global information security compliance program. You will be responsible for ensuring that all corporate and subsidiary operations comply with internal security policies, regulatory requirements, and internationally recognised frameworks such as ISO27001, NIST, SOX, GDPR, CMMC, and others. Key Responsibilities - Support the execution and enhancement of the global information security compliance program. - Conduct internal audits, third-party risk assessments, and due diligence reviews. - Ensure alignment with regulatory and industry standards including ISO27001, NIST, SOX, GDPR, SOC 2, HIPAA, CCPA, LGPD. - Collaborate with cross-functional teams across multiple jurisdictions to drive compliance initiatives. - Identify gaps in security controls and recommend corrective actions. - Maintain and update security policies, procedures, and documentation. - Monitor changes in global regulations and assess their impact on business operations. Experience & Skills Required - Proven experience in information security compliance, risk management, and audit. - Strong understanding of international regulatory frameworks and standards. - Hands-on experience with: - ISO27001 audits and implementation - GDPR compliance - NIST cybersecurity framework - SOX, SOC 2, HIPAA, CCPA, LGPD - Ability to interpret complex regulatory requirements and translate them into actionable controls. - Excellent communication and stakeholder engagement skills. - Strong analytical and problem-solving capabilities. What We Offer - Competitive salary and benefits package - Flexible hybrid working model - Opportunities for professional development and certification - Collaborative and inclusive work environment Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

CYBER SECURITY OPERATIONS MANAGER - CHESTER (HYBRID) KEY POINTS Senior operational security leadership role Lead Security Operations, Incident Response & Vulnerability Management Hybrid working - minimum 2 days per week onsite in the Chester Area Competitive salary ABOUT THE CLIENT We're working with a well-established UK organisation recognised as one of the best large companies to work for. With a strong customer focus and continued investment in technology and security, they are looking to appoint a Cyber Security Operations Manager to strengthen and lead their operational security capability. THE CYBER SECURITY OPERATIONS MANAGER ROLE: You will be responsible for leading the day-to-day operational security activities that protect the organisation's systems and data. You'll manage security monitoring, incident response, and vulnerability management processes, ensuring they remain effective, efficient, and aligned with industry best practice. A key part of the role will be leading and developing a team of security analysts, ensuring threats are identified, investigated, and mitigated promptly. You'll also take ownership of improving operational maturity tuning alerts to reduce false positives, implementing automation through scripting or SOAR tooling, integrating threat intelligence, and establishing meaningful security metrics that clearly demonstrate risk reduction and performance to stakeholders across IT and the wider business. CYBER SECURITY OPERATIONS MANAGER ESSENTIAL SKILLS * Proven experience managing Cyber Security Operations within a complex IT environment * Strong leadership and team management capability * Expertise in Incident Response and Vulnerability Management processes * Hands-on experience with Microsoft security technologies (Defender suite, Sentinel) * Experience developing and maintaining operational security procedures and documentation * Alert tuning and optimisation to reduce false positives * Ability to define, measure, and report on security KPIs and risk metrics * Knowledge of automation techniques (SOAR tools, scripting) * Understanding of threat intelligence and proactive threat hunting * Strong communication and stakeholder engagement skills DESIRABLE * Familiarity with Azure and AWS security operations * Understanding of regulatory and compliance requirements in operational security * Certifications such as CISSP, CISM or equivalent TO BE CONSIDERED: Please either apply through this advert or email me directly via . For further information please call me on 01244 567 930 / 07833 460 873. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS Cyber Security, Security Operations, SOC, Microsoft Defender, Sentinel, Incident Response, Vulnerability Management, Threat Intelligence, Threat Hunting, SOAR, Azure, AWS, SIEM, KPIs, Risk Reporting TPBN1_UKTJ

Cloud operations manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the role Were looking for an experienced Cloud Operations Manager to lead the operation, security and continuous improvement of our cloud and infrastructure platforms. This is a hybrid role working 2-3 days per week from our office in Selly Oak. This is a key leadership role within our Technology team, responsible for ensuring our cloud services are reliable, scalable and secure, while supporting the charitys wider digital transformation. Youll oversee day-to-day cloud operations, deliver new initiatives, and work closely with internal teams and suppliers to ensure technology enables great outcomes for staff and the people we support. As Sense continues to grow and evolve, this role will help shape our future cloud capability, with opportunities to build and develop the team over the coming years. What youll be doing Cloud & Security Leadership Manage and monitor Azure cloud infrastructure, ensuring high availability, performance and cost-effectiveness. Lead the implementation and ongoing improvement of cloud security controls, including RBAC, identity management and security monitoring. Work closely with our managed Security Operations Centre (SOC) to maintain a strong security posture and reduce organisational risk. Delivery & Operations Deliver cloud initiatives and infrastructure projects aligned to organisational priorities and technology roadmaps. Oversee testing, change management and transition of services into live operation. Maintain clear cloud and security roadmaps, identifying opportunities for optimisation and innovation. Own the technical administration of cloud systems and support internal teams through documentation, training and knowledge sharing. Leadership & Collaboration Line manage team members, providing coaching, mentoring and performance support. Build strong relationships with stakeholders across the organisation, acting as a bridge between technical and non-technical teams. Manage supplier and partner relationships to ensure value for money and high service quality. Champion accessibility, inclusion and user-centred design in all technology delivery. Governance & Improvement Ensure compliance with Cyber Essentials and support Cyber Essentials Plus accreditation. Contribute to architecture, design governance and continuous improvement across technology delivery. Support agile, waterfall or hybrid delivery approaches as appropriate. About you Youll be a confident cloud leader with strong technical expertise and a people-focused approach. Youll enjoy working collaboratively, balancing operational delivery with continuous improvement, and youll be motivated by using technology to create social impact. Youll bring: Proven experience managing Azure cloud platforms in an enterprise environment. Experience delivering cloud initiatives, including automation, monitoring and DevOps practices. Strong understanding of cloud security, identity and access management. Excellent stakeholder and supplier management skills. A structured, analytical approach to problem solving and service improvement. A genuine passion for inclusive, accessible technology that supports better care and empowerment. Desirable: Experience in the charity, social care or public sector. Knowledge of low-code/no-code tools or workflow automation. Understanding of data protection, accessibility and information security standards. Relevant certifications such as Azure Solutions Architect, Azure Security Engineer, CISSP, CCSP, PRINCE2 or ITIL. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. TPBN1_UKTJ

IT procurment Coordinator ?? Solihull | ?? Up to £31,000 Ready to take ownership of IT assets across EMEA? We're looking for a highly organised, detail-driven IT procurment Coordinator to manage the full lifecycle of IT equipment - from order to deployment, refresh to retirement. What you'll be doing: Managing IT stock levels and asset registers Coordinating device builds, break-fix, refresh and replacements Overseeing goods-in/goods-out shipments across EMEA Maintaining accurate reporting (RAG status, compliance, SOC II) Supporting new hires and leavers with equipment logistics Working closely with Finance, Service Desk, and regional stakeholders What we're looking for: 2+ years' experience in IT, asset, or stock coordination Strong attention to detail and process-driven mindset Confident using MS Office (Excel essential) Excellent communication skills across Europe Understanding of IT hardware and accessories If you thrive in a fast-paced IT environment, take pride in accuracy, and enjoy owning processes end-to-end - we want to hear from you. Apply today and be part of a global organisation where operational excellence matters. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice. TPBN1_UKTJ

Pre-sales Cyber SOC Solutions Architect - LondonReference Code: 366343-en_GBContract Type: PermanentProfessional Communities: Sales & Client Management & Solution DesignAbout the job you're consideringJoin our Solutions Team as a Cyber Solutions Architect, specializing in SIEM, SOC, and Defensive M

As a SOC Analyst, you will support the SOC Manager, acting as an escalation point and technical SME for stakeholders within multiple key clients. As SOC Analyst you will have the opportunity to develop consultancy skills, whilst offering insight into the best technical solutions to secure and report

A cybersecurity firm based in London is seeking a Senior SOC Analyst (Level 3) to lead incident investigations, manage client communication, and refine detection content within the SOC team.

A leading recruitment firm seeks a Senior Cyber Security & AI Recruitment Consultant for a SOC Analyst role with active DV clearance required. Ideal candidates will have 2+ years in a SOC environment, expertise with SIEM tools, and a solid understanding of threat detection and incident response.

A leading financial services firm seeks a Senior SOC Engineer to enhance its security operations in Greater London.

You'll contribute to SOC playbooks, mentor junior analysts, support onboarding of new customers, and help evolve SOC processes and tooling. SOC leadership & continuous improvement:. A strong background in DFIR, SOC operations, or incident response.

A leading IT and Cyber Security provider in the United Kingdom is looking for a Cyber Security Analyst L1 to join their growing SOC team.

The role involves developing advanced multi-core SoCs, covering everything from RTL to GDS.

A leading technology company in Greater London is seeking a skilled engineer for power analysis and optimization of GPU products.The ideal candidate will have a strong understanding of RTL design and circuit-level power consumption techniques.Responsibilities include simulating power consumption, an

A leading IT consultancy is looking for a SOC Analyst in England to monitor and respond to security threats. The role requires strong cybersecurity knowledge, past SOC or helpdesk experience, and a commitment to continuous learning.

A boutique financial services organization is seeking a Lead SOC Analyst/Incident Responder to manage incident processes and enhance cyber operations maturity.

A leading retail company in Greater London is seeking an enthusiastic SOC Analyst to monitor and analyse suspicious activity, support security teams, and ensure compliance with safety regulations.

In this pivotal role, you will manage the new Security Operations Centre (SOC), leading incident response, developing security protocols, and raising awareness across the organization.

A leading global professional services company is seeking a Senior SOC Analyst in London to investigate escalating incidents and provide analysis for complex issues. The ideal candidate will have 3–5 years experience in SOC roles and strong analytical skills, along with a Bachelor’s degree in a

We’re collaborative, curious, and customer-obsessed and we’re looking for a SOC Analyst to join our growing London based Security Operations Centre. You’ll collaborate closely with your SOC peers to strengthen detection capability and deliver meaningful outcomes for customers. Mentor junior an

A tech-focused company in the United Kingdom seeks an experienced L2 Analyst to monitor security events and resolve incidents.The candidate will oversee operational alerts, conduct investigations, and mentor junior analysts.Required qualifications include a degree in a related field and certificatio

A leading cybersecurity firm in Greater London seeks a SOC Analyst to join their team.

A forward-thinking public sector organization in Greater London is seeking a Cyber Security Support Analyst to protect critical services across Camden schools.The role involves monitoring cyber-attacks, investigating security alerts, and ensuring secure configurations for Microsoft Office 365 and Go

A leading educational institution in the UK is seeking a Professional Trainer in Advanced Electronic Design.In this full-time position, you will design and deliver training programmes while collaborating with academic and industry partners.The role offers a hybrid working environment, including camp

A leading cybersecurity firm in the United Kingdom is seeking an experienced L2 SOC Analyst to monitor and respond to security incidents.

Grow and evolve the customer SOC capability by documenting platforms, feeding back lessons learned, establishing best practices, and repeating engineering processes. Take playbooks from SOC teams, develop technical aspects, seek approval, and deploy – acting as mentor when needed. Maintain underly

A cybersecurity consultancy is seeking a highly skilled SOC Architect to lead the design and build of a modern Security Operations Centre (SOC) utilizing Microsoft Azure security tools. This role involves defining the SOC architecture end-to-end and working closely with stakeholders. The ideal candi

Classify and prioritise potential incidents according to SOC processes and recognised industry frameworks. Apply relevant threat intelligence to SOC operations, maintaining awareness of current threat trends and defensive monitoring approaches. Oscar Associates (UK) Limited is acting as an Employmen

A leading IT services consultancy in the UK is looking for a Level 2 SOC Analyst to own security incidents end-to-end using the Microsoft security platform. Ideal candidates will have over 2 years of experience in SOC roles and strong Microsoft Defender skills.

The team is hiring a Senior SOC Analyst to strengthen its security operations capabilities. This role involves monitoring, analysing, and responding to complex cyber threats, leading investigations, and supporting continuous improvement of security processes within a high-demand SOC environment. Con

A defense service provider in the UK is seeking a Cyber Security Operations Lead to manage daily cyber security operations.In this key role, you'll ensure the protection of digital assets and direct the Security Operations Centre.The ideal candidate has strong experience in cyber security and is pro