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Now looking for Shiftleaders / Supervisors at Boulebar London! We are a fun-loving pétanque bar based in London. Opened in the Summer of 2023, we are always on the lookout for superstars to help us give our guests the very best experience! We are looking for Shiftleaders / Supervisors to be responsible for service, quality and the overall guest experience during their shift. You have the ultimate responsibility of supervising the team, sales and safety during the shift. You are a leader and a communicator, making sure that the team have the knowledge and tools needed to deliver Boulebar quality and overwhelming service. You work with the Venue Manager to plan daily goals and lead the team to achieve the venue’s targets. We are happy and loving hosts, who are experts in greeting and caring for our guests. You will create an environment for your team to grow, deliver and be focused in the right areas at the right time. You will make sure that the venue operates according to Boulebar standards, with full insight and knowledge of our products, principles and service system. You will work, with the other guild managers, as a team towards your venue targets; sales, number of guests, reviews, ENPS, NPS, and cost-%. Our expectations: You are experienced within hospitality You are passionate about people and service You are able to lead and inspire your team You are highly organised Your tasks Be present at Boulebar by working actively in service. Lead your team through daily shifts, including briefing teammates on daily targets and expectations. Own the ‘guest experience’ whilst in the venue - from atmosphere to service received. Manage the Opening and Closing of the venue, systems and POS. Handle guest feedback and drive reviews. Support staff scheduling and shift planning. Contribute to daily service logs with fellow guilds. Build an in-depth knowledge of our products and menu. Be responsible to maintaining venue standards. Participate in weekly meetings with your management team. Be a team player - you help out! It may happen that you get to help in other areas or functions of the business if there is a need. We will provide you with: Knowledge of our products and how to sell and serve. A tried-and-tested toolbox with all the tools needed to succeed. Detailed insight into how Boulebar works, our business principles, organisation, tools, brand and product. An expert knowledge of (and passion for) pétanque. We love variety and you may have gained your experience from many different places. Mainly, we look for a few key characteristics that we think are important. You should be: Ambitious and love learning new things. Full of energy and passion for people. Organised, self-driven and structured. Have an open and unpretentious approach to things. Together we work every day to develop and offer our guests a unique experience - which not only includes delicious drinks and Street Food, but also a social sport that we love to introduce to new people - pétanque! Where? Boulebar Spitalfields What? Full-time & Part-time When? When can you start?!
Job description Overview: You will be responsible for the exciting development and implementation of a new and ongoing strategy for Tennis in Merton parks for the community and beyond in partnership with London Borough of Merton. Working Hours: Full-time, day shifts with weekend availability in Wimbledon Park. Please note that this role is a self-employed role. Key Responsibilities: Oversee the daily operations of tennis venues, ensuring smooth management of court bookings, maintenance, and facility standards. Foster effective communication and collaboration with the coaching team, including The Head of Tennis, The Business Manager and the wider office team, to ensure seamless operations and high-quality coaching. Monitor and manage the availability, condition, storage, and proper use of all coaching equipment. Maximize retail opportunities, keeping the venue’s stock levels well-maintained and properly managed. Provide top-tier customer service by addressing inquiries and ensuring a positive experience for players, parents, and visitors. Contribute to the growth and development of tennis programs by supporting their promotion and increasing community engagement. Experience & Skills: Proven experience in managing venues or sports programs, particularly in tennis or similar industries. A strong background in customer service and client interaction. Previous experience working with CRM systems. Excellent organizational and communication skills, with a proactive approach to managing tasks. Ideally will have some experience in digital marketing/promotions. Ability to juggle multiple responsibilities while maintaining a focus on quality and efficiency. A genuine interest in tennis, or ideally, some experience in the sport. Benefits: Career development opportunities within a dynamic, growing tennis-focused organization. A supportive work environment that allows for both independence and collaboration with the team. Company benefits include free uniform, discounts on multiple brands. Job Types: Full-time, Part-time Pay: £13.85 per hour Expected hours: 20 – 30 per week