Customer Supply Chain Manager
2 days ago
Uxbridge South
Do you enjoy bringing order to operational complexity?\n\nExperienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets?\n\nWant to play a key role within one of the world’s most recognisable FMCG brands?\n\nWe’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.\n\nIf you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.\n\nThe Company\n\nMonster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious.\n\nFounded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand.\n\nOur brand is aggressive, cool, dark, mysterious and fun.\n\nOur culture? High-energy, accountable, and built on people who take ownership.\n\nOperations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.\n\nThe Role\n\nReporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East.\n\nThis is far more than a traditional customer service role.\n\nYou’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods.\n\nYou’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.\n\nThe role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.\n\nKey Responsibilities\n\nManaging end-to-end customer order operations across EMEA markets\nOverseeing international order management, allocation, shipping coordination, and transactional closure\nLeading and developing a small customer operations team\nManaging import/export activity, customs documentation, and delivery coordination\nActing as a key operational contact for customers across Africa & Middle East\nWorking closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks\nDriving OTIF performance and service level improvement initiatives\nManaging escalations, supply disruptions, and recovery actions proactively\nSupporting process improvement, automation, and operational standardisation projects\nMaintaining strong SAP transactional accuracy and reporting visibility\nBuilding strong cross-functional relationships across Operations, Commercial, Finance, and external partners\nMonitoring service KPIs, risks, backlog visibility, and operational performance\nEnsuring documentation accuracy and operational compliance across international shipments\n\nWhat We’re Looking For\n\nExperience within customer operations, customer supply chain, logistics, export operations, or international customer service\nStrong end-to-end supply chain understanding\nExperience managing complex international order flows\nImport/export and customs documentation experience\nStrong SAP experience (ECC and/or S/4 HANA preferred)\nStrong Excel capability and confidence working with operational data\nExperience managing OTIF, service performance, and operational KPIs\nAbility to manage escalations and work effectively under pressure\nStrong communication and stakeholder management skills\nExperience operating across international or culturally diverse markets\nB2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous\nPrevious people leadership or team management experience\nProcess improvement and automation mindset\nSomeone proactive, resilient, and highly organised\nA collaborative operator who enjoys building relationships and improving ways of working\n\nWhy Join Monster?\n\nThis is an opportunity to step into a highly visible operational role within one of the fastest-moving and most recognisable FMCG brands globally.\n\nYou’ll be joining a business that moves quickly, values ownership, and gives people genuine exposure across international operations and supply chain functions.\n\nThe environment is fast-paced, demanding, and constantly evolving, but for the right person, it offers huge opportunity for growth, ownership, and impact.\n\nInterested? Click ‘Apply’ or message me directly.\n\nThe Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing