Trabajos telephone customer service en Reino Unido - Page 2

JOB TITLE: Business Development Manager Intermediaries SALARY: From £59,850 LOCATION(S): Maidstone, Bromley, Croydon, Dartford and London HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About this opportunity We have an exciting opportunity for a Business Development Manager to join BM Solutions as part of our Intermediaries team. Intermediaries is a diverse team who educate and support mortgage brokers and financial advisors to meet customer needs with Buy To Let mortgage products. The environment is rewarding and fast paced as we set ourselves high standards and your ability to build relationships will be very important. As a Business Development Manager, you'll be the face of LBG in the Intermediary Market and will work with both internal and external partners to deliver ambitious targets. You'll be required to build & maintain strong external relationships within a well-established territory. We'll encourage you to collaborate with key partners to develop business opportunities for increased income and growth. Building and strengthening existing relationships as well as developing new ones you with educate and support your brokers to help them meet the needs of their clients. We'll support you in becoming an authority in Buy To Let mortgages and a key member of our current BDM team. Location & Ways of working We'll need you to be based in the South East England area for this role. Our Business Development Managers are expected to work flexibly, splitting their time between 'on the road' meeting clients face to face and working from home. Some of the Activities you'll be involved in are: • You'll deliver specialised support and service for both new and existing accounts and respond to complex customer enquiries., • Managing an established territory the role would provide you with a tremendous opportunity to get results and hit ambitious targets in this exciting sector, • You'll build collaborative relationships with mortgage intermediary partners, • We'll expect you to carry out a variety of broker appointments and develop business both virtually and face to face, • You'll have the opportunity to build your knowledge from our existing expertise in the BTL mortgage market and you'll be encouraged to develop your role to become a key asset within our regional team Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need • Strong business development and/or relationship management skills, preferably within an intermediated environment, • A good understanding of the buy to let mortgage market landscape covering regulatory, technical and legislative changes and opportunities, • Experience of working in financial services, preferably an area focused on mortgages, • Ability to read, understand and use Management Information efficiently to help you co-ordinate & prioritise your workload, • Excellent presentation and communication skills including both face to face, telephone and in virtual environments Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%, • An annual bonus award, subject to Group performance, • Share schemes including free shares, • Benefits you can adapt to your lifestyle, such as discounted shopping, • 30 days' holiday, with bank holidays on top, • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

The key responsibilities of a Customer Service Coordinator: Order capture and processing through telephone, e-mail and web order portal Customer query handling concerning products, order status, accounts receivable status Complaint handling Quotations using the CRM system for pricing etc Upselling t

Aftersales Specialist – Warrington People Solutions are currently recruiting for an Aftersales Specialist to join a leading company based in Warrington . This is an excellent opportunity to join a professional and growing business where you'll play a key role in delivering a first-class customer experience and supporting continuous improvement initiatives. Shifts • Monday to Friday: 09:00 – 17:00 Salary, • £25,500 per annum Benefits, • Guaranteed hours, • Weekly pay, • On-site parking, • Hybrid working – 3 days in the office, 2 days working from home, • Supportive and collaborative working environment Day-to-Day Duties, • Support the aftersales service partner relationship by updating and resolving complaints within agreed timeframes, • Report on learnings from complaints to minimise reoccurrence and improve customer experience, • Carry out root cause analysis on complex complaints to identify and implement effective solutions, • Ensure all decisions comply with company policies and procedures, • Collaborate with internal teams to support timely complaint resolution, • Identify process improvements to enhance service quality and customer satisfaction, • Prepare and present monthly performance reports to management, • Liaise with departments to develop solutions to common issues and improve service delivery, • Respond to consumers across all online and social media channels, including Webchat, Facebook, Twitter, Instagram, and Trustpilot, • Process and manage home delivery orders using internal systems, • Provide phone and online support for customer and consumer queries Essential Skills, • Previous experience in a customer service or aftersales role, • Proven experience managing high-level complaints, • Excellent telephone manner and attention to detail, • Ability to identify improvement opportunities and drive change, • Strong data analysis and reporting skills, • Proficient IT skills, including Microsoft Office programs, • Excellent communication and stakeholder management skills, • Strong organisational skills and ability to work to deadlines Training Provided, • Full industry-related training provided with ongoing support throughout your assignment Apply If you're ready to take on this exciting opportunity as an Aftersales Specialist , apply today by clicking the link below or contact our recruitment team for more information. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process. TPBN1_UKTJ

T, business communication skills, with a polite but assertive telephone manner. Receive customer queries through phone calls and emails or Service Now Portal.