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Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. As well as a salary starting from £24,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer an on-site gym, and 'lunch on us' scheme - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. You don't have to bring us banking or even customer service experience, but there are essential skills that we look for: • Active listening: listen carefully, retain key details, and accurately understand our customers' concerns., • Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions., • Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships., • Empathy and support: understand the customer's perspective and tailor your approach accordingly to support., • Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload., • Accountability: resolve customer queries in-line with policy and guideline., • Following Process: follow procedures or making appropriate escalations where necessary., • Digital Fluency: have confidence and a good capability with technology. We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Our application process consists of: • Online Contact Centre Skills Assessment, • A telephone-based Recruiter Interview, • Final face-to-face interview with the business and an online Values Based Assessment Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. We operate a hybrid working environment, which means you will work at our office in Birmingham some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Our client, a leading Facilities Management organisation in the midst of a major transformation, is looking for an exceptional Interim Payroll & HR Systems Transformation Lead to drive a strategic programme unifying Payroll and HR systems across the UK. This is a high-impact role at the heart of a business-wide change initiative - perfect for someone who thrives on complexity, clarity, and delivery. Key areas of focus: • Define the blueprint for a new Payroll & HR systems ecosystem, shaping the transition from legacy to future state., • Own the migration plan - from system build through to testing, deployment, and post-go-live success., • Simplify and standardise processes, aligning them with the business’s strategic vision., • Deliver measurable outcomes - financial, operational, and strategic., • Lead cross-functional teams and collaborate across the business to make transformation happen., • Influence senior stakeholders to secure buy-in and drive alignment at every stage., • Champion change with strong communication and engagement plans that ensure readiness and adoption., • Work closely with the PMO to ensure governance, reporting, and project delivery stay on track. What you'll bring: • Proven expertise leading end-to-end transformation programmes in Payroll and HR environments., • Deep understanding of SAP, HR system architecture, integrations, and data migration., • Hands-on experience in business case development, blueprint design, testing, and deployment., • A track record of delivering payroll system integrations and measurable business benefits., • The ability to communicate complex change with clarity and impact to senior stakeholders., • Sharp attention to detail, strong project governance, and the confidence to hit the ground running., • Flexibility to travel nationally when required. This is a unique opportunity to shape the future of a major organisation - driving a transformation that will leave a lasting legacy. You’ll operate at the strategic core of a business that’s evolving fast and ready to invest in change done right. This is a hybrid role with a combination of working from home and travel between the London, Newcastle and South Yorkshire offices. This role is a 12-month FTC with an exciting package on offer. If you’re a transformation leader who combines strategic vision with delivery discipline, we’d love to hear from you. Apply today and make your mark! Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a "transformational contribution" to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.

Are you an experienced Recruiter interested in launching your own business? • Maybe you're not taking home as much as you should?, • Maybe you require more flexibility?, • Maybe your perks aren't all they're cracked up to be? Partnering with Recruiter Labs typically results in earning close to 3x more than most agency roles (depending on your current commission structure of course). Work whenever and from wherever you want (you're the boss after all). Typical earnings as an employee vs as a Partner with Recruiter Labs • £150k billings: £50k vs £125k, • £200k billings: £65k vs £170k, • £250k billings: £80k vs £210k Recruiter Labs provides Recruiters to own 100% of the business, and provides all the back office infrastructure and support to allow you to focus on revenue generation. Recruiter Labs will: • Set up - We love taking care of the "boring" stuff. Incorporating your company, making sure you're insured, compliant and ready trade., • Finance - We'll take care of everything you need to make money. We take control of your banking, payroll, invoicing and VAT returns allowing you to focus on recruiting., • Marketing - We take care of everything you need to bring your brand to life and get you ready to launch with impact. Logo, website, brand identity, social media... you name it, we do it., • Advisory - We know what we're doing. We've launched and scaled multiple recruitment businesses, and we're still doing it today. We're always on hand to answer your questions and give you the advice you need when you need it. If you're a proven 360 recruiter with a track record of generating your own clients, you deserve more. Gain control. Gain financial freedom. Get in touch.