Peer Support Specialist
3 days ago
Charlotte
Job Description WHO WE ARE Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally. Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it's needed most. But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works. We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning. We're Hiring! Amae Health is looking for a passionate Peer Support Specialist to join us in providing exceptional care for complex adult members. This is a full-time, on-site position at our soon-to-open Charlotte, North Carolina clinic. The Opportunity: As a Peer Support Specialist at Amae, you'll play a vital role in empowering members throughout their care journey. Drawing from your own lived experience, you'll serve as a coach, mentor, and advocate, helping members set meaningful goals, build confidence, and develop the skills to live healthy, purposeful lives. You'll work in-person, meeting members where they are, whether in the clinic, hospital, or their homes, to offer guidance, connection, and hope. By fostering trust and building authentic relationships, you'll help members navigate health and social service systems, connect with community resources, and feel supported every step of the way. About You: You are a compassionate, caring individual in stable recovery who is passionate about supporting others. You can engage in honest, sometimes difficult conversations while maintaining clear boundaries, and you help members follow their care and wellness plans within your role. You build trust through empathy and active listening and are committed to helping members feel supported, empowered, and connected. You thrive in collaborative environments and take pride in helping members overcome challenges to achieve meaningful progress. What You'll Work On: • Provide one-on-one coaching to support members' personal goals, inspire self-discovery, and strengthen skills for recovery., • Plan and lead group activities that encourage participation, build community, and celebrate progress (e.g., in-clinic recovery groups, community outings, day trips)., • Help members access and navigate community resources, including housing, SNAP benefits, employment services, and other social resources and support., • Conduct field work in the community, including home check-ins, attending events with members as a supportive peer, and providing encouragement and companionship outside the clinic setting., • Collaborate with teammates and clinical staff to ensure every member receives compassionate, coordinated support., • Complete required administrative tasks and documentation accurately and on time., • Participate in ongoing training and supervision to support your growth and maintain program quality., • Certified Peer Support Specialist (CPSS) certification required, • Minimum 2 years of stable, personal recovery, • High school diploma or equivalent required, • At least 2 years of experience supporting individuals with mental health and/or substance use challenges, • Strong coaching and motivational skills, with the ability to support individuals through challenges, navigate conflict, and model effective coping and communication strategies, • Ability to engage effectively one-on-one and in groups; group facilitation experience preferred, • Knowledge of the Charlotte area mental health and social service systems, • Understanding of member rights, confidentiality, and trauma-informed care, • Holistic approach to health and wellness, • Ability to collaborate across diverse populations and multidisciplinary teams Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness. • Comprehensive Medical, Dental, & Vision Insurance, • Paid Time Off, • Short-Term and Long-Term Disability Insurance, • Commuter Benefits, • 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents, • 401(k) Retirement Plan, • 11 company holidays Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. The result is fragmented care, revolving-door hospitalizations, misaligned incentives, and a population that falls through every crack in the system. Emergency departments become the default. Families burn out. People die decades earlier than they should. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology. What We're Building Most healthcare companies ask you to optimize an existing system. We're asking you to build things that have never existed. • A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health., • Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them., • A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today., • Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care. Competitive base salary reflecting role, level, and geography. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process. If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk. More About Amae:'Amae', pronounced 'Ah-mai', is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building. WHAT WE VALUE We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other. We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works. We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity. Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts. We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame. We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.