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Overview: The Quality Inspector will report to the site Quality Manager or Quality Field Operations Manager as applicable, and indirectly to the Sr. Manager of Quality Control, and will be responsible for conducting and documenting inspections in accordance with approved Inspection and Test Plans (ITPs). Quality Inspectors will ensure all reports are being documented accurately, legibly, and traceable to their locations in the field with minimal error in reporting. Quality Inspectors will be required to effectively communicate and develop positive working relationships with the owner, owner’s representative, and the Company’s site supervision, in order to facilitate the quality objectives. TRAVEL: Travel required up to 100%. Position requires presence directly on the Project Site location in Boise, ID. COMPANY OVERVIEW: MasTec Industrial, alongside its sister companies Casey Industrial and Phoenix Industrial, has been in operation since 1947. We serve a diverse clientele, including utilities, independent power producers, developers, and municipal utilities. Specializing in projects using natural gas, oil, biomass, and other combustible fuels, our team boasts over 30 years of expertise in the power industry. We provide EPC (Engineering, Procurement, and Construction) services and assist in project development. Our experience spans various systems for utility and industrial facilities, including simple and combined cycle plants, reciprocating engines, and waste-to-energy projects. MasTec Industrial delivers value throughout all project phases, from conceptual design to operations and maintenance. At MasTec Industrial, we are dedicated to delivering the highest quality, safety, and value in every project. We focus on attracting, developing, and retaining top talent within our organization. Our goal is to foster a respectful work environment where all employees feel valued, included, and empowered to become innovative leaders in the industry. The MasTec Industrial market sector is part of the MasTec Clean Energy & Infrastructure business segment. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. In addition to our industrial market sector; In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: ESSENTIAL JOB FUNCTIONS: • Familiarity with a broad range of general construction processes and nomenclature including testing laboratory protocols and procedures, soils and concrete testing, asphalt paving, structural steel, mechanical, welding and general construction observations., • Methodical and detail-oriented to assist the project team in assuring that Project QC documentation is complete and procedures are followed to ensure issues are closed and project risk is mitigated., • Ability to read and understand construction plans and specifications including identification of errors, contradictions or redundancies for resolution by others., • Conduct regularly scheduled QA/QC meetings, review logs of Deficiencies, Punch List, and other items required and maintain documentation and meeting minutes within job folder, • Prepare reports on inspection activities, • Scheduling of inspection activities in conjunction with various local, state, governmental agencies and 3rd party testing., • Understand and be able to identify difference between Project Specifications and Standard Codes and when project specific requirements do not meet minimum codes, administer appropriate expectations of codes as necessary to protect MasTec Industrial interests., • Consult with Director of Quality when encounter issues or concerns beyond level of expertise., • Knowledge of applicable codes and standards, • Maintain a professional attitude and appearance, • Other duties as assigned, • Stay up-to-date on job related certifications Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum of 1 year of experience in a QA/QC role. Education towards an engineering or technical degree may be substituted in lieu of required work experience., • Minimum of 5 years required in a construction environment., • Training and practical knowledge of construction trades, • Extreme proficiency in Microsoft Office applications, including Outlook, Excel, Word, SharePoint, Teams, and Power Point, • Demonstrated experience with construction management software platforms, • Proven capabilities with Bluebeam Revu, • Preferred experience with Smartsheet and InEight software KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • Write reports, business correspondence and document quality related issues and activities, • Effectively present information and respond to questions from project managers, superintendents, clients, customers and the general public, • Effectively communicate and develop positive working relationships with the owner, owner’s representative, and the Company’s site supervision, in order to facilitate the quality objectives, • Work independently and productively, ensuring the resources assigned to the project are adequate and properly trained for the task, • Be self-motivated and capable of taking initiative, • Apply critical thinking skills to establish effective corrective actions for causal factors of quality incidents, • Possess diplomatic skills for addressing Quality and Safety issues with both internal and external parties, • Excellent verbal, written and interpersonal skills., • Other may duties may be assigned PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. HOURS: This position is a Full-Time position scheduled to work typically 50 hours per week. Schedule is subject to project requirements. What's in it for you: Financial Wellbeing • Compensation $48 - $55 per hour, commensurate with experience., • Competitive pay with ongoing performance review and merit increase, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer/Disability/Veteran. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-MH1 #LI-Onsite Appcast (For Export): #appred

Overview: The Sr. Project Engineer role will oversee and execute the project controls and management of a multiple discipline, EPC project focused in the Mining Industry. Your main functions will include (but not limited to) responsibility for the full scope of the project such as direct support to a Sr. Project Engineer installed quantity monitoring, contract administration, project planning and scheduling, procurement, and project reporting. The Sr. Project Engineer I role requires interfacing with all areas affected by the project including the client(s), engineering/design, subcontractors, distributors, equipment vendors, and the ongoing strategic communication with project management regarding the status of the project. Location & Travel Details: You can be based in any city or state in the U.S.. This is a traveling, project based position, up to 90% of the time. You have the potential to be placed on a project site located in any state throughout the US. You’ll spend 8-18 months on average per project. We offer designated per diem in addition to an excellent base salary to support and help you cover living expenses. This position is eligible for mobilization support (may include mileage reimbursement), and includes one longer weekend every four weeks for additional time at home. COMPANY OVERVIEW: MasTec Industrial / Phoenix Industrial is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor). Responsibilities: ESSENTIAL JOB FUNCTIONS: • Represent in a professional manner in all client interaction activities., • Provide the client with contract required reports (weekly, monthly, schedule.), • Champion Corporate Safety Plan and help develop the site-specific safety plan., • Create quantity calculation formulas to accurately determine percentage of completed/installed materials., • Develop a process for the creation and review of work plans and work packages., • Provide support to ensure the site quality plan is communicated and all inspections and quality documentation is being completed on time and assembled for final turn over., • Manage the compilation, processing, and customer approval of daily labor timesheets., • Review and train people the correct usage of Job Safety Analysis (JSA’s), • Lead jobsite safety reviews, toolbox meetings, mass safety meetings, and safety training., • Track material deliveries and develop procurement status report., • Plan, schedule, and coordinate work groups on the jobsite., • Direct other to perform material takeoffs from drawings, specifications, and other contract documents., • Perform complex engineering calculations and technical drafting to support field operations., • Direct Field Engineers to gather and prepare data for submittal or transmittal to the customer, vendors, subcontractors, governmental agencies, and internal use., • Review field issued purchase orders and subcontracts, prepare material buyout take offs from issued for construction drawings., • Direct home office performed procurement and subcontract administration functions., • Provide field support and supervise subcontractor operations., • Manage all project recordkeeping and correspondence functions including daily reports, photographs, requests for information (RFIs), submittal, transmittal, memorandums, and other contract required correspondence., • Create and closely monitor project controls such as productivity tracking including Average labor rate, indirect scheduling, equipment schedule and log, risk, and opportunity log, etc., • Create and maintain master project schedule., • Generate change orders and as-built data to be reviewed by the Project Manager., • Drive the planning process through the master schedule, 6-week, 3-week, 1-week, and manpower curves., • Administering Accounting/Job Costs/Work in Progress (WIP) Updates: Learn and Assist the Project Manager with these activities., • Lead the budgeting process of taking the Estimate and converting it to the Standard Phase codes., • Alert Project Manager and Home Office of trends regarding labor, material, subcontractor and equipment costs., • Accurately manage the cost forecasting process for entire project (labor, materials, subcontractors, equipment.), • Identify trends and suggest corrective actions when needed., • Establish the cashflow forecast and curve to ensure positive cashflow for the project., • Act as primary company representative in the absence of or as directed by Project Manager., • Know all of the provisions, terms and scope of the Prime contract., • Develop and prepare Schedule of Values and all Invoices to customer., • Manage, lead direct reports, and mentor. SUPERVISORY: • Support a crew of 100 people for short periods if needed., • Lead/Direct a team of 1 or more Field Engineers., • Oversee and manage all the field office staff, which could include engineers, office manager, document control, schedulers, procurement, warehouse, and other support personnel on the project. Qualifications: EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree in engineering, construction management, or related., • 7 plus years’ experience as a Field Engineer or similar role., • Mining Industry experience preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: • Be knowledgeable of MIC Health and Safety programs and project specific regulations., • When on-site, actively participate in daily toolbox meetings with crews and subcontractors., • Set a personal example of safe behavior., • Ability to read, analyze and identify discrepancies on engineering plans, specifications, and contract documents., • Provide constructability and cost saving alternatives at design phase of project., • Ability to freely access all points of a construction site in wide-ranging climates and environment., • Highly motivated, with a demonstrated passion for excellence and taking initiative., • Strong work ethic, willing to do what it takes to get the job done right the first time., • Demonstrated commitment to ethics and integrity., • Passion for safety, with the ability to help us ensure that nobody gets hurt., • Leader with the ability to delegate work and provide support as needed to meet deadlines, goals, and objectives., • Willing to travel extensively and relocate to the next project location for an extended period (typically 6-12 months.), • Other may duties may be assigned, • Maintain in-depth relations with all members of their team and your supervisor. PHYSICAL DEMANDS: • Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions., • May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks., • Stamina to perform this task repetitively and continuously for several hour intervals., • Uncontrolled environmental conditions: Constant change in weather and site conditions., • This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises., • Ability to wear personal protective equipment is required (including but not limited to- safety toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)., • Move in and around confined, cluttered, and uneven areas., • May need to work at heights and must be able to abide by all safety and fall-protection requirements; must be able to wear and utilize all safety equipment required for work at heights., • Evaluate information based on measurable standards; and see details in objects or drawings and recognize slight differences in shapes and shadings., • Visualize objects in three dimensions from drawings., • Keep good balance and work at heights., • See well (either naturally or with correction)., • Hear well (either naturally or with correction.), • Coordinate the use of eyes, hands, and feet. HOURS: This position is a Full-Time position scheduled to work typically 50 hours per week. Schedule is subject to projects requirements. TRAVEL: Travel required up to 90%. Position requires presence directly on the Project Site location with intermittent travel to residence of record. What's in it for You Financial Wellbeing Compensation $150,0000-$170,0000 / year, commensurate with experience Competitive pay with ongoing performance review and merit increase 401(k) with company match & Employee Stock Purchase Plan (ESPP) Flexible spending account (Healthcare & Dependent care) Health & Wellness Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount Discounted National Gym Membership Network Family & Lifestyle Paid Time Off, Paid Holidays, Bereavement Leave Military Leave, including Benefits Continuation Employee Assistance Program Planning for the Unexpected Short and long-term disability, life insurance, and accidental death & dismemberment Voluntary life insurance, accident, critical illness, hospital indemnity coverage Emergency Travel Assistance Program Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. #LI-RM1 Appcast (For Export): #appred

LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles, • Prior experience with contact centers or government-related accounts ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team! We’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls with professionalism, empathy, and efficiency Troubleshoot and resolve customer issues, focusing on first-call resolution Research and retrieve information using internal systems; collaborate with other teams as needed Accurately document and process customer claims and interactions Follow scripts, policies, and procedures while using training resources to provide accurate answers Handle sensitive information with discretion and maintain confidentiality Escalate complex cases to the appropriate team or manager Stay updated on products and processes by attending ongoing training Meet all attendance, reliability, and night shift scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications 18 years or older with a high school diploma or equivalent Excellent verbal and written communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Strong problem-solving, conflict resolution, and troubleshooting skills Reliable, punctual, and motivated with a strong work ethic Ability to multi-task, stay organized, and self-manage Customer-first mindset: empathetic, patient, and responsive Positive attitude and a team-player spirit Comfortable working in a fast-paced, dynamic environment Preferred (Not Required) • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles, • Prior experience with contact centers or government-related accounts CONDITIONS OF EMPLOYMENT: All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Territory: El Paso, TX - Multi-Specialty Target cities for territory is are El Paso, Las Cruces and Albuquerque - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: North: El Paso TX & Los Alamos, Hobbs and Grants NM. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the specialty and primary care settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today’s rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: • Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university., • 2+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience., • Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually., • Self-starter, with a strong work ethic, tenacity, and outstanding communication skills, • Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment., • Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles., • Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives., • Must live within 40 miles of territory boundaries., • Driving is an essential duty of this job; must have a valid driver’s license in good standing., • Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck., • Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation. PREFERRED EDUCATION, EXPERIENCE AND SKILLS: • Documented successful experience selling to general practitioners (GPs) and primary care centers., • Previous experience within a specialty product sales force., • Prior experience promoting and detailing products specific to CNS/neuroscience., • Previous experience working with alliance partners (i.e., co-promotions). TRAVEL: • Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $115,000 to $140,000 and eligibility for a sales incentive target of $40,500. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our _. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the _. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the _. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in _.

Job Description We have a SPOT for YOU at NavSav! We are in need of a passionate, hard working, and experienced Personal Lines Account Manager to assist with client services and retention within one of our local offices. We are a rapidly growing independent agency with over 75+ locations across the Unites States. We have access to 150+ carriers which equates to much higher retention and customer satisfaction! We are searching for talented people who will help us shake up the insurance world and guide the NavSav of tomorrow. Our people bring ambition, passion, and innovation to every dimension of our company. Every member of our team is adding to our rapid growth and bringing new perspectives to every corner of our success. About the role: We are hyper focused on GROWTH and RETENTION. We feel that it is just as important to retain our loyal clients as it is to bring in new clients! We need a committed account manager like you to bring high energy and motivation to meet goals and initiatives. The ideal account manager would be enthusiastic about this position and the part that you will play in providing best in class customer service to clients while helping them to prepare for the unexpected! If this sounds like you, we are ready for you! Apply today! Key Responsibilities: • Establish and develop exceptional customer relationships, • Provide prompt, accurate, and friendly customer service, • Discuss client coverage needs, gaps, billing concerns, policy changes, etc. and process any needed policy changes, • Providing policy reviews as appropriate and remarketing policy renewals as needed for client, • Contribute to individual goals and agency success by following our set retention processes Benefits Included: • Medical Insurance, • Retirement with up to 4% match, • Paid holidays, • Paid vacation, • Vision Insurance, • Supplemental Insurance, • Dental Insurance Required skills and licensing: • Property and Casualty license, • Pass background check, • Customer service experience, • Strong verbal/written communication skills, • Good operational computing/typing 45+ WPM (Microsoft Office Suites, Internet Browsers), • Confident self-starter who works well independently, • Strong problem-solving capabilities, • Ability to multi-task If you feel that this position could be a great fit for your skillset, we encourage you to apply now!

Coca-Cola is seeking Sales Merchandisers to stock, merchandise, and maintain Coca-Cola beverage products in retail stores such as grocery stores, convenience stores, and big box stores. Sales Merchandisers are responsible for stocking shelves, filling coolers, building product displays, rotating product to ensure freshness, organizing backroom inventory, and ensuring Coca-Cola products are properly displayed according to company merchandising standards. Merchandisers travel to multiple store locations on an assigned route and work with store managers to maintain inventory levels and ensure shelves and displays remain fully stocked. This position typically pays $18 to $24 per hour, with opportunities for overtime pay, mileage reimbursement for travel between stores, holiday pay, and performance-based bonuses depending on location and route. Sales Merchandisers are responsible for unloading product from delivery trucks, stocking shelves and coolers, rotating product, building promotional displays, organizing backroom inventory, tracking inventory levels, communicating with store managers, and maintaining Coca-Cola merchandising standards. Employees must follow company safety procedures and route schedules while working independently. Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k) with company match, paid time off, paid holidays, mileage reimbursement where applicable, and opportunities for advancement into Route Sales Representative or Account Manager roles. Some locations may also offer performance bonuses based on sales volume, display execution, and store performance.

Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency.We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients.From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offe

Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success. You will partner closely with GTM l

Marketing Manager Account Manager, or Business Manage. Marketing Manager, Digital Brand Media. Align performance against key metrics including brand lift, brand health, download share, market share, and incremental growth at efficient payback.

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine.Since 1979, the heart of our success has been our people.The Friedman family established a legacy of generosity, warmth, and respect.And wi

Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.We

Bunzl's EARTHWISE reusable bag division, you will be responsible for developing and growing key customer relationships while driving revenue, profitability, and customer satisfaction.You will manage strategic national accounts primarily within the grocery and distribution channels.You will be the pr

Summary Job title: Driver Job ID: null Department: Las Cruces - CED Location: null-null Description Summary: Delivery drivers make local-area deliveries and pick-ups to/from customers and suppliers. Drivers complete job duties by preparing, checking material, loading, unloading, operating and cleaning a truck; maintaining records; and helping to develop sales. Reports to: Warehouse Manager Minimum Qualifications: + Ability to inspect, maintain, and operate a motor vehicle. + Ability to load and unload a delivery truck from ground level or platform in a variety of warehouse and construction worksite situations. + Ability to read and do math to correctly access warehouse materials for order picking, properly deliver orders, and correctly complete all paperwork for deliveries and pick-ups. Preferred Qualifications: Must be 21 years of age and have clean background and driving record. Working Conditions: Warehouse environment and outdoor conditions including sometimes extreme hot/cold temperatures. Deliveries in all weather conditions including during extreme hot/cold, rain and other seasonal conditions. Supervisory Responsibilities: No Essential Job Functions: + Legally operate a motor vehicle and maintain a driving record that meets company standards. + Load all order fulfillment materials onto truck for delivery and unload at delivery. + Deliver/pick up merchandise to/from customers and suppliers promptly, efficiently, and in a professional manner. + Perform daily inspection and maintenance on company vehicle. + Communicate any vehicle mechanical problems to direct supervisor. CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $15 to $17 hourly. Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching + Dependent Care Flexible Spending Account (FSA) + Teledoc

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology s

Location: LAS CRUCES, NM Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Hospice Sales ManagerAlbuquerque, NM (Territory: Albuquerque and Las Cruces, New Mexico)Compensation: $125,000 to $135,000 per yearA hospice provider serving the Albuquerque and Las Cruces markets is hiring an experienced sales leader to manage its community liaison and hospice sales team. This role leads day to day field sales activity, coaches liaisons on referral development and census growth, and partners with local operations and regional sales leadership to execute market strategy.ScheduleFull time, field based role covering the Albuquerque and Las Cruces markets. Regular travel within the territory is required. Compensation$125,000 to $135,000 per year.What You'll DoThis role leads day to day field sales activity for hospice community liaisons across the assigned New Mexico markets, with direct responsibility for coaching, training and supporting sales staff on target accounts, referral activity, account management and census growth. The manager tracks sales activity, visit frequency, referral trends and key performance metrics, and partners with operations and regional sales leadership on sales strategy, market execution and program growth. The role also supports recruiting, onboarding and development of new or growth related liaison and sales positions, and monitors market trends, competition and referral source opportunities within the territory.Required QualificationsMinimum 2 years of sales management experienceMinimum 4 years of healthcare sales or community liaison experienceDemonstrated understanding of hospice regulationsProven success growing local or regional patient censusExperience managing field sales accountability, sales metrics and team developmentReliable transportation, valid driver's license and current auto insurancePreferred QualificationsPrior hospice sales leadership experienceExperience managing community liaisons, hospice sales representatives or referral development teamsStrong local market knowledge of Albuquerque and/or Las CrucesExperience partnering with operations and sales leadership on market and portfolio sales strategyCompensation and Benefits$125,000 to $135,000 per yearMedical, dental and vision insurance 401(k) Paid time off To apply, submit your resume for consideration.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager I to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience in contact center account management. A background in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator, confident presenter, and skilled relationship builder who demonstrates strong ownership, professionalism, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact for both the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Wonder If You Are A Good Fit For This Position? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (B

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager III to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience managing contact center client accounts. Experience in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator and confident presenter who excels at building strong professional relationships. You should demonstrate a high level of ownership, strong problem-solving skills, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact between the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, lead strategic planning initiatives, oversee change management, ensure process compliance, and drive high-quality service delivery. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Requires 10+ years of experience, • Must have the ability to learn customer service software applications, • Proficient in Microsoft Office Suite products, • Experience managing complex business process, • Effective communication skills, • Problem-solving and analytical ability, • Ability to multi-task in a fast-paced environment, • High school diploma or equivalent, • Minimum 18 years of age, • Lean Six Sigma, Six Sigma, and project management certification are a plus This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager I to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience in contact center account management. A background in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator, confident presenter, and skilled relationship builder who demonstrates strong ownership, professionalism, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact for both the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Call Center Client Account Manager III to manage complex business process outsourcing (BPO) accounts. In this role, you will oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a senior-level position requiring proven experience managing contact center client accounts. Experience in both contact center operations and client services or account management is highly preferred. The ideal candidate is an effective communicator and confident presenter who excels at building strong professional relationships. You should demonstrate a high level of ownership, strong problem-solving skills, and a results-driven work ethic. This is a full-time, office-based position with up to 20% travel required. As the primary point of contact between the client and MCI's operations and shared services teams, you will manage day-to-day client relationships, lead strategic planning initiatives, oversee change management, ensure process compliance, and drive high-quality service delivery. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Requires 10+ years of experience, • Must have the ability to learn customer service software applications, • Proficient in Microsoft Office Suite products, • Experience managing complex business process, • Effective communication skills, • Problem-solving and analytical ability, • Ability to multi-task in a fast-paced environment, • High school diploma or equivalent, • Minimum 18 years of age, • Lean Six Sigma, Six Sigma, and project management certification are a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced Client Account Manager II to join our dynamic contact center team. In this role, you will be responsible for managing complex Business Process Outsourcing (BPO) accounts, fostering strong client partnerships, and ensuring the successful delivery of services across enterprise and public sector accounts. As the primary liaison between clients and internal operational teams, you will oversee account performance, drive client satisfaction, and identify opportunities to strengthen relationships and support business growth. You will work collaboratively with cross-functional teams to ensure service excellence, operational efficiency, and the achievement of client objectives. The ideal candidate will have extensive experience managing contact center client accounts, with a strong understanding of both contact center operations and client relationship management. Experience supporting enterprise-level and public sector clients is highly desirable. You should be an exceptional communicator and presenter, capable of building trusted relationships with stakeholders at all levels. A proactive mindset, strong sense of ownership, excellent problem-solving skills, and a commitment to delivering outstanding client service are essential for success in this role. This is a full-time, office-based position that requires regular onsite attendance and the flexibility to travel up to 20% of the time for client meetings, business reviews, and operational support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Border International provides quality service from start to finish with our fully equipped mobile service trucks and our certified technicians. We have the latest in work truck diagnostics software, OEM parts, and commercial truck repair technologies for a professional job done right. Join the Border International family!!! Border International is now hiring an Inventory Control Manager in Las Cruces, NM!! An Inventory Control Manager leads all parts inventory operations for the dealership, ensuring accurate stock levels, efficient replenishment, and reliable parts flow to service, body shop, and retail customers. This role is responsible for inventory integrity, shrink reduction, improved turns, and overall support of fixed operations profitability. Responsibilities: Inventory Accuracy & Control • Maintain 98%+ physical-to-system inventory accuracy across all locations., • Conduct daily cycle counts and full physical inventories; reconcile discrepancies with finance and parts leadership., • Monitor slow-moving, obsolete, and surplus inventory and implement reduction strategies., • Enforce proper binning, labeling, and storage standards for all parts. Procurement & Replenishment • Manage ordering, stock replenishment, and emergency purchases through the dealership’s DMS (Procede)., • Optimize min/max levels based on demand patterns, seasonal trends, fleet contracts, and OEM guidelines., • Coordinate with the OEM (International) on backorders, supersessions, and return programs., • Ensure cores, warranties, and returns are processed within OEM and vendor timelines. Operational Management • Oversee receiving, shipping, stocking, and core handling to maintain compliance with dealership standards., • Maintain a clean, organized, and safe warehouse environment, including proper use of material handling equipment., • Implement controls to reduce shrink, damage, and loss., • Track freight costs and negotiate with carriers as needed. Data Analysis & Reporting • Produce weekly and monthly reports on inventory turns, fill rate, obsolescence, stock-outs, and core aging., • Monitor pricing accuracy, cost updates, and supersessions., • Use DMS analytics to guide stocking strategy, vendor consolidation, and operational improvements. Cross-Department Collaboration • Partner with the Parts Manager, Service Manager, Warranty Administrator, and Fixed Operations Director to align inventory with service forecasting., • Support sales with availability checks, special orders, and fleet account needs., • Communicate proactively with technicians and advisors to resolve parts availability issues. Qualifications: • 5+ years of experience in related area(Preferred)., • Associate’s degree in Business, Accounting, Supply Chain Management or related field (Preferred)., • Thorough understanding of inventory policies and procedures., • Excellent and verbal and written communication skills., • Excellent leadership skills., • Excellent organizational and record-keeping skills., • Excellent problem-solving skills., • Strong attention to detail and commitment to accuracy and compliance., • Valid driver’s license and must maintain a clean driving record to meet insurability standards. Job Benefits: • 401(k), • Dental Insurance, • Health Insurance, • Life Insurance, • Paid Time Off, • Tuition Reimbursement, • Vision insurance Benefit Conditions: • Only full-time employees are eligible. * The family of Border International strives to set the standard for Commercial Truck Dealers in the Southwest. *

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. . We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. If you excel at building partnerships and delivering results, this role is for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the main point of contact for assigned client accounts., • Ensure service delivery aligns with client expectations, SLAs, and KPIs., • Conduct regular business reviews and performance presentations with clients., • Collaborate with operations, QA, and training teams to resolve issues and implement improvements., • Identify opportunities for account growth and upselling additional services., • Manage client onboarding, transitions, and change requests., • Monitor client satisfaction and proactively address concerns. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Communications, or a related field (preferred)., • 3+ years of experience in client services or account management in a BPO or contact center., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts simultaneously., • Familiarity with CRM tools and reporting platforms.

Job Description PUMP MANAGER Summary: Responsible for managing water well service projects, assessing and diagnosing well and pump equipment problems, and coordinating with suppliers. Troubleshooting, installing, and maintaining line shaft and submersible turbine pumps, as rehabilitation in agricultural, industrial, municipal and mining environments. Responsibilities: • Ensure compliance with safety and environmental regulations, • Operate and manage pump equipment, • Perform routine maintenance checks, • Ability to problem solve and issue prompt responses, • Supervise staff, • Handle customer inquiries for pump work, • Maintain crew schedules, review time sheets, perform employee reviews, • Maintain detailed records-daily work, vehicle and safety reports, • Communicate effectively with management, crews and customers, • Installation and removal of line shaft and submersible turbine water well pumps, • Demonstrate the ability to perform pump work in a safe and efficient manner, • Perform other duties and responsibilities as assigned. Knowledge and Skill Requirements: • High school diploma or GED, • 5 or more years’ experience in the industry, • Experience in all phases of commercial, industrial and municipal well work including turbine and submersible pump work/well rehabilitation, • Welding, electrical and construction knowledge and experience are helpful, • Experience with Microsoft office programs, • Must have good driving record, • CDL preferred, • Must pass pre-employment physical and drug screen Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Medical insurance, • Life insurance, • Paid time off, • Referral program, • Vision insurance, • Short Term Disability, • Long Term Disability Equal Opportunity Employer Veterans/Disabled, E-Verify Employer As part of the pre-employment hiring process at Hydro Resources Holding, Inc. and its subsidiaries, all candidates will be required to undergo background check and drug screening. External Company URL: Hydro Resources | Groundwater Exploration and Production (https://hydroresources.com/)

Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Call Center Operations Manager. Operations managers are responsible for the day-to-day activity and development of 5-10 supervis

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Project Manager We are seeking a highly motivated and experienced Project Manager to oversee land-based drilling projects for municipal water well drilling. This role will play a critical part in ensuring projects are completed on time, within budget, and to the highest safety and quality standards. Responsibilities: • Develop and manage project plans and schedules for assigned drilling and pump projects., • Oversee all aspects of drilling and pump operations, including budgeting, permitting, logistics, and contractor management., • Manage project budgets and ensure cost-effectiveness throughout the project lifecycle., • Maintain clear communication with all stakeholders, including clients, internal teams, and regulatory agencies., • Track project progress, identify and mitigate potential risks, and implement corrective actions as needed., • Ensure adherence to all safety regulations and company protocols., • Analyze project-related data and generate reports as required., • Continuously improve project management processes and identify opportunities for optimization., • Travel to client sites regularly for key project milestones, to resolve project barriers, and to manage key issues around the health and safety of our teams. Our Core Values: All candidates who are interviewed for this, and every opportunity at Hydro, will be assessed for their alignment to our core values, as follows: • CULTURE: We have a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important. You believe that your job, no matter how large or small, is integral to the success of the company and the satisfaction of our customers, and you show that through your attention to detail, focus on customer satisfaction, and through your striving for excellence., • INTEGRITY: Our definition of integrity is “saying what you will do and then doing it!” We keep our promises to our customers and our fellow employees. We take ownership for our mistakes, clean up after ourselves, and stretch beyond our individual roles to deliver great results., • RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the valued customers that we are privileged to serve. We speak kindly to one another, yet we are also direct and transparent., • SAFETY: We are unwilling to compromise in our commitment to the health and safety of our employees, customers and communities. We work continuously to improve our processes, demonstrate leadership and responsibility, and promote comprehensive safety throughout our organization. In addition, Hydro Resources is committed to being the leader in the development and the continuous review and improvement of the safety practices and training used throughout our organization and the groundwater industry. Qualifications: • Bachelor’s degree in Construction, Engineering, Geosciences, or a related field is preferred., • Minimum 5+ years of experience in project management or a related discipline is required., • Understanding or strong interest in land-based drilling operations, including relevant equipment, techniques, and regulations., • Excellent communication, interpersonal, and negotiation skills., • Proficient in project management software (e.g., MS Project, Atlassian tools, Primavera)., • Strong analytical and problem-solving skills., • Ability to work independently and as part of a team in a fast-paced environment., • Valid driver's license required., • Ability to travel to client sites with some overnight stays required., • Preference for PM experience within the drilling industry (water well, oil & gas, etc.)., • Proven track record of successfully delivering projects on time, within budget, and to specification. Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Medical insurance, • Life insurance, • Paid time off, • Referral program, • Vision insurance, • Short Term Disability, • Long Term Disability Equal Opportunity Employer Veterans/Disabled, E-Verify Employer As part of the pre-employment hiring process at Hydro Resources - Mid Continent, all candidates will be required to successfully complete background check, drug screening, and any functional employment assessments required to determine physical ability to safely perform the essential functions of the position. External Company URL: Hydro Resources | Groundwater Exploration and Production (https://hydroresources.com/)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the primary point of contact for assigned client accounts., • Conduct regular business reviews and performance presentations., • Monitor service delivery and ensure adherence to SLAs and KPIs., • Collaborate with operations, QA, and training teams to resolve issues., • Identify opportunities for account growth and service improvement., • Manage client onboarding, transitions, and change requests., • Track and report on client satisfaction and feedback. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Communications, or a related field., • 3+ years of experience in client services or account management in a BPO., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job DescriptionDescription: HOPE NEUROLOGICAL MEDICAL SERVICES AND ITS AFFILIATES Revenue Cycle Analyst Title: Revenue Cycle Analyst with a heavy focus on AP-AR-Negotiations Functional: Revenue Cycle Reports To: Revenue Cycle Director / Manager Salary: Per Current Pay Scale, Salary, Exempt Bonus Potential: According to Current Bonus Scale Last Update: August 2026 ABOUT HOPE NEUROLOGICAL MEDICAL SERVICES AND ITS AFFILIATES Hope Neurological Medical Services and its affiliates were founded with a clear and powerful mission: to deliver compassionate, comprehensive neurological and primary care rooted in integrity, innovation, and hope. Operating across multiple United States locations and continuing to grow, HOPE brings patients concussion management, brain health, and trauma recovery services through cutting-edge diagnostics and patient-first care. Guided by faith and fueled by science, HOPE is committed to restoring lives, not just treating symptoms. Our team of board-certified neurologists, advanced clinicians, and rehabilitation specialists upholds the highest standards of evidence-based care while maintaining genuine human connection with every patient we serve. POSITION SUMMARY The Revenue Cycle Analyst plays a critical role in optimizing the financial health of the organization by managing the complete patient billing lifecycle. This position oversees charge capture, insurance reductions, billing processing, accounts receivable management, and patient financial services. The Revenue Cycle Analyst identifies bottlenecks and inefficiencies, implements process improvements, and collaborates with clinical and administrative teams to maximize reimbursement and ensure compliance with regulatory requirements. KEY RESPONSIBILITIES ? Monitor charge capture accuracy and ensure complete and timely claim submission ? Verify insurance eligibility and benefits prior to patient appointments ? Research and resolve claim denials, rejections, and payment discrepancies ? Manage accounts receivable aging and follow up on outstanding balances ? Process adjustments, refunds, and patient account corrections ? Generate and analyze revenue cycle reports and key performance metrics (days in accounts receivable, denial rates, clean claim rates) ? Identify trends in claim denials and reimbursement patterns to drive process improvement ? Communicate with insurance companies regarding claim status and payment issues ? Maintain accurate and complete documentation of all transactions and follow-up activities ? Support patient financial services and resolve patient billing inquiries ? Ensure HIPAA compliance and maintain confidentiality of patient and insurance information QUALIFICATIONS & REQUIREMENTS Education & Experience ? Bachelor's degree in healthcare administration, business, accounting, or related field preferred; high school diploma or equivalent required ? Minimum 3-5 years of revenue cycle, billing, or healthcare collections experience ? Experience with insurance claim reductions ? Demonstrated experience with healthcare billing software and claim management systems ? Knowledge of healthcare compliance requirements and HIPAA regulations Skills & Competencies ? Strong analytical and problem-solving skills with attention to detail ? Advanced proficiency with Microsoft Excel and healthcare billing systems ? Excellent written and verbal communication skills ? Strong organizational skills and ability to manage multiple priorities ? Ability to work independently and as part of a collaborative team ? Knowledge of insurance terminologies and reimbursement methodologies ? Professional and courteous demeanor in all communications WHY JOIN HOPE? At HOPE, you are part of a mission-driven team dedicated to delivering exceptional patient care and restoring lives. We invest in our people because we believe that a motivated, mission-aligned team delivers the highest quality outcomes. Revenue Cycle Analysts at HOPE work in a collaborative environment where your contributions directly impact the organization's financial sustainability and ability to serve patients. We offer opportunities for professional growth, competitive compensation, and the privilege of being part of a healthcare organization that puts patients first. Hope Neurological Medical Services and its affiliates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience ? Bachelor's degree in healthcare administration, business, accounting, or related field preferred; high school diploma or equivalent required ? Minimum 3-5 years of revenue cycle, billing, or healthcare collections experience ? Experience with insurance claim reductions ? Demonstrated experience with healthcare billing software and claim management systems ? Knowledge of healthcare compliance requirements and HIPAA regulations Skills & Competencies ? Strong analytical and problem-solving skills with attention to detail ? Advanced proficiency with Microsoft Excel and healthcare billing systems ? Excellent written and verbal communication skills ? Strong organizational skills and ability to manage multiple priorities ? Ability to work independently and as part of a collaborative team ? Knowledge of insurance terminologies and reimbursement methodologies ? Professional and courteous demeanor in all communications

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description HSE Safety Manager This position is responsible for the implementation and management of the corporate health, safety, and environmental program for the location being hired. Working side-by-side with management and other levels of supervision, you will be responsible to ensure compliance with governmental regulations and industry standards. In order to be proficient in this position you must possess: • Excellent spoken and written communication skills (bi-lingual/Spanish speaking is preferred)., • Problem solving skills with ability to respond to problems calmly and independently, as well as ability to discern when to escalate issues., • Strong organizational skills and attention to detail with ability to manage multiple projects and follow-through from beginning to end on assigned tasks., • Proficiency in Windows operating system, cloud-based systems, electronic databases, and Office365., • Moderate to advanced knowledge of current health, safety, and environmental laws and regulations., • General knowledge of DOT rules and regulations as applicable to CMV/CDL drivers., • Exemplary professionalism and positive attitude whenever representing the company., • Ability to establish a rapport and partner with management on business strategies and company initiatives., • Levelheadedness to promote cooperative working relationships and positive team atmosphere., • Organizational skills to manage training program, health and safety programs, and other initiatives., • Integrity to maintain confidentiality and HIPAA regarding all employee and client issues Essential Functions and Responsibilities (included, but not limited to): • HSE Program Management:, • Implement and continuously improve HSE programs and policies to ensure compliance with local, state, and federal regulations, including OSHA and EPA standards for your assigned location., • Oversee the development and maintenance of site-specific safety and environmental plans, ensuring that all operations align with industry best practices., • Manage and coordinate regular safety audits, inspections, and environmental assessments of work sites, equipment, and operations to identify potential hazards, ensure compliance with safety standards, and to identify and mitigate risks., • Leadership and Team Management:, • Collaborate with the Corporate HSE & Compliance Manager to set performance goals for the HSE team and ensure those goals are met through effective leadership and resource allocation., • Training and Education:, • Develop and deliver safety training programs for all employees, including new hire orientation, job-specific training, and ongoing safety education., • Ensure employees are knowledgeable about proper safety procedures, personal protective equipment (PPE) usage, emergency response protocols, and safe operation of equipment., • Conduct regular safety meetings and toolbox talks to reinforce safety practices and address any emerging concerns., • Incident Investigation and Reporting:, • Lead investigations into workplace accidents, near-misses, and injuries to determine root causes and implement corrective actions., • Prepare and submit detailed reports on safety incidents, including recommendations for preventing future occurrences., • Track and analyze safety data to identify trends and areas for improvement., • Regulatory Compliance:, • Ensure compliance with OSHA regulations, EPA standards, and other relevant local, state, and federal safety and environmental regulations., • Maintain all required safety records, including injury logs, training certifications, and inspection reports., • Serve as the company’s liaison with regulatory agencies during inspections, audits, and investigations., • Risk Management and Hazard Control:, • Identify potential safety hazards and implement effective control measures to mitigate risks associated with drilling operations, machinery, confined spaces, and chemical exposure., • Collaborate with project managers and field supervisors to assess job-specific hazards and develop site-specific safety plans., • Oversee the proper storage, handling, and disposal of hazardous materials to prevent environmental contamination and ensure worker safety., • Safety Culture Promotion:, • Foster a strong safety culture by encouraging employee involvement in safety programs and initiatives., • Recognize and reward employees for exemplary safety behavior and contributions to a safer work environment., • Act as a safety mentor and resource for all employees, providing guidance and support on safety-related matters, • Emergency Response Coordination:, • Develop and maintain emergency response plans, including evacuation procedures, first aid protocols, and coordination with local emergency services., • Conduct regular emergency drills to ensure employees are prepared for potential emergencies., • Oversee the company’s first aid and CPR training programs, ensuring that all field teams are adequately trained., • Operate company vehicle in accordance with company policy. This position occasionally requires driving long distances and overnight stays to service/monitor your area of responsibility., • Travel is required for this position and your geographical area of responsibility is project dependent., • Manage company credit card and gas card in a responsible and ethical manner, in accordance with company policy., • Perform other such duties as assigned within the scope of the position, as well as those reflective of professional experience, education, and ability. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Physical Demands and Working Conditions: • Physical Requirements - Requires repetitive manual hand/finger dexterity and eye- hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 30 pounds using appropriate body mechanics. Also requires the ability to walk up and down stairs, embankments, and on uneven work surfaces in the field., • Visual, Hearing and Communication Requirements - Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally with all staff, vendors, people we serve and clients., • Pressure Factor – May require working under stressful conditions at times and handling emergencies. Working conditions may be noisy with fluctuating indoor and outdoor temperatures. There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations. Minimum Requirements: • Associate’s degree in Occupational Safety and Health, Environmental Science, Engineering or 2-3 years in a health and safety-related role is a must., • Bachelor’s degree in Occupational Safety and Health, Environmental Science, Engineering or a related field with a minimum of 5-7 years of relevant experience is preferred., • Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or other relevant safety certifications preferred., • Must possess a valid Driver’s License and maintain a good driving record., • Must submit and pass background, DOT drug/alcohol screening, and reference check., • Must submit and pass a non-DOT physical. Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Medical insurance, • Life insurance, • Paid time off, • Referral program, • Vision insurance, • Short Term Disability, • Long Term Disability Equal Opportunity Employer Veterans/Disabled, E-Verify Employer As part of the pre-employment hiring process at Hydro Resources Holding, Inc. and its subsidiaries, all candidates will be required to undergo background check and drug screening. External Company URL: Hydro Resources | Groundwater Exploration and Production (https://hydroresources.com/)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met., • Lead and mentor supervisors, team leads, and support staff., • Analyze performance data and implement strategies for improvement., • Collaborate with clients to align on goals, expectations, and service delivery., • Manage workforce planning, scheduling, and resource allocation., • Drive employee engagement, retention, and professional development., • Ensure compliance with company policies and client requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Operations, or a related field., • 5+ years of experience in a contact center, with at least 2 years in a management role., • Strong leadership, analytical, and communication skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Experience managing multiple teams or campaigns.

Job Description Work Location: This is a full-time, on-site position based at Electronic Caregiver's corporate headquarters in Las Cruces, New Mexico. This position is not eligible for remote or hybrid work. Regular in-person attendance is required. Position Summary: The Senior Accountant is responsible for maintaining the integrity of the general ledger, performing month-end and year-end close activities, preparing and reviewing account reconciliations, and ensuring accurate and timely financial reporting. Reporting directly to the Accounting Manager, this position performs advanced accounting functions and plays a key role in supporting the organization's accounting functions by maintaining strong internal controls, improving accounting processes, and providing guidance and review of work performed by junior accounting staff. The ideal candidate is detail-oriented, analytical, and capable of managing multiple priorities while maintaining a high level of accuracy and professionalism. Core Competencies: · General Ledger Accounting · Month-End and Year-End Close · Account Reconciliations · Financial Reporting · GAAP Compliance · Internal Controls · Analytical Thinking · Attention to Detail · Process Improvement · Collaboration and Teamwork · Coaching and Mentoring · Time Management

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