Enterprise Implementation Specialist
18 days ago
Huntington Beach
Job Description About Us Applied Business Software (ABS) is a leading provider of innovative software solutions tailored for the mortgage industry. Our flagship product, The Mortgage Office, streamlines and optimizes every aspect of loan management for a growing base of 1,400+ clients. At ABS, we empower mortgage brokers, lenders, and real estate professionals with tools that improve efficiency, compliance, and customer service. Our platform includes robust loan management, accounting integration, reporting, and a user-friendly interface — all designed to drive success in a competitive market. We pride ourselves on exceptional customer experience and long-term partnerships, supporting clients through implementation, training, and ongoing success. Position Overview We are seeking an Enterprise Implementation Specialist to join our team. This role goes beyond standard onboarding and support — you will lead enterprise-level implementations, provide technical expertise, and serve as a trusted advisor to clients adopting The Mortgage Office at scale. In addition to onboarding, training, and customer success responsibilities, you will assist clients with technical implementations, SQL reporting, system investigations, and API integrations, ensuring they maximize the value of our platform. Key Responsibilities Enterprise Onboarding & Implementation • Lead onboarding for enterprise-level clients, including complex system setup, integrations, and advanced configurations., • Serve as implementation project manager, collaborating with internal teams (Data, Documents, Support, Product) to ensure seamless migration of client data and workflows., • Deliver tailored training via webinars, documentation, and hands-on sessions to support client adoption., • Assist clients with SQL reporting, data validation, and customized report generation., • Provide API guidance and troubleshooting, supporting integrations with third-party applications., • Investigate and resolve technical issues, escalating to engineering as needed while maintaining clear communication with clients., • Act as the primary point of contact for assigned enterprise accounts for the first 12-18 months, ensuring high levels of client satisfaction and retention., • Proactively monitor client health and usage to identify opportunities for optimization and expanded adoption., • Conduct regular success reviews, providing strategic recommendations to align The Mortgage Office with client business goals., • Partner with Sales, Account Management, and Support to provide a cohesive, white-glove experience for enterprise clients., • Maintain accurate documentation of all client activities, communications, and progress in HubSpot and/or other platforms, as required., • Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent experience)., • 2-5 years of experience in technical onboarding, or implementation roles — preferably in financial technology, SaaS, or enterprise software., • Strong understanding of mortgage processes, financial reporting, and enterprise software implementation., • Proficiency with SQL, data analysis, and API integrations., • Experience managing enterprise-level implementations with multiple stakeholders., • Excellent communication skills, especially in delivering technical concepts to non-technical audiences., • Strong project management skills with the ability to juggle multiple large-scale implementations., • Competitive salary and benefits package., • Opportunities for professional growth and technical development., • A collaborative, client-focused work environment., • Health, dental, and vision insurance., • Paid time off and holidays. If you are passionate about driving enterprise customer success and enjoy combining technical problem-solving with client relationship management, we’d love to hear from you! Please submit your resume and a cover letter detailing your experience to . The Mortgage Office is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company DescriptionApplied Business Software Inc. (ABS) has been developing/selling/supporting lending software since 1978. This high-end software, The Mortgage Office, is sold to small/medium sized lending institutions, and it has thousands of users across the globe. Customer satisfaction ratios are incredibly high (97%+) and the product is very stable, popular, and in demand.Applied Business Software Inc. (ABS) has been developing/selling/supporting lending software since 1978. This high-end software, The Mortgage Office, is sold to small/medium sized lending institutions, and it has thousands of users across the globe. Customer satisfaction ratios are incredibly high (97%+) and the product is very stable, popular, and in demand.