Store Manager - Dog Grooming (up to $26 per hour)
5 days ago
60089
Job Description Store Manager – Full Time Total Average Compensation: up to $26/hour Schedule: 35–40 hours/week | Closed Sundays Location: Buffalo Grove, Illinois Who We Are Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart. Our North Star We remove barriers so people can love and connect with their dogs every day. Our Core Values • Dog First – We speak dog., • One Pack – We support each other., • Bring Love – We love what we do., • Seek Growth – We invest in ourselves and each other. As a Store Manager, you’ll play a critical role in delivering high-quality grooming services to our pet friends. You’ll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment. If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you. What You’ll Do · The Store Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires: o Management experience – Be a Mentor & a Coach o Customer Service Experience (Retail and Restaurant) o Membership-based business Experience (Orange Theory, Stretch Zone, etc) o Sales Experience especially in Membership Sales; Up Sell and Cross Sell o Train, coach, and mentor new and existing groomers, as required o Support a clean, safe, and efficient work environment o Maintain a positive, team-oriented atmosphere that fosters learning and open communication o Monitor workflow, help where needed, ensure smooth daily operations, make improvement recommendations where needed o Uphold all sanitation and safety standards to protect dogs and team members What We’re Looking For We are searching for a Rockstar Manager who leads with integrity, honesty, and compassion. A successful GM is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPI’s: Schedule Adherence, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc. The person needs to be passionate about building a business. They need to be someone who is looking to grow into a GM of Operations overseeing multiple stores as we grow our business in the next 2 years and move to a salaried position. What you will be doing · Drive membership sales in-store and on the phone through health and wellness education · Identify customer issues and drive up-sell of products and add-on services during visit · Maintain a knowledgeable team that prioritizes dog wellness and safety · Own responsibility for staff scheduling, on-time report to work, and schedule planning · Provide leadership, guidance, and mentorship for the Scenter employees · Drive employee development through leadership, training, and performance reviews · Uphold quality standards through hands-on participation, employee audits, and training · Promptly and accurately communicate information from upper management to your team · Identify when/ where help is needed and provide assistance to keep staff on schedule · Create an environment conducive to teamwork, open communication, and Scenthound values · Manage client expectations; Resolve customer concerns · Ensure the safety of dogs and team members at all times · Adhere to Scenthound sanitary and cleaning practices · Benefits & Perks • Health benefits: Medical, dental, and vision (for full-time employees), • Paid Holidays: 4 in a Year, • Time off: Paid time off (PTO) for both full- and part-time team members, • Work-life balance: No late evenings, and closed on Sundays, • Unlimited: Snacks and Drinks on the house, • Free Grooming: Bring in your pet for free grooming once a month, • Financial perks: Participation in tip pool, merit-based raises If you’re a confident leader with a heart for dogs and a passion for teaching others, we’d love to meet you. Join a team that values growth, wellness, and the human-dog connection. Contact Valerie Converse at to apply or for more information. Company DescriptionWho We Are Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart. Our North Star We remove barriers so people can love and connect with their dogs every day. Our Core Values Dog First – We speak dog. One Pack – We support each other. Bring Love – We love what we do. Seek Growth – We invest in ourselves and each other. Make a Difference – We are the change.Who We Are\r\n\r\nScenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.\r\n\r\nAt Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.\r\n\r\nOur North Star\r\n\r\nWe remove barriers so people can love and connect with their dogs every day.\r\n\r\nOur Core Values\r\n\r\nDog First – We speak dog.\r\nOne Pack – We support each other.\r\nBring Love – We love what we do.\r\nSeek Growth – We invest in ourselves and each other.\r\nMake a Difference – We are the change.