Quality Control Manager
8 days ago
El Paso
Job Description About Paragon Professional Services, LLC Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon’s experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients’ projects in line with local, state and federal guidelines and regulations. About this position: Quality Control Manager Location – El Paso, TX The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Wage/Salary Range: $110k Applicants will be notified via phone or email within ten (10) business days of submittal. Essential Duties & Responsibilities • Develop, implement, and maintain the facility's Quality Control/Assurance Program — Create and update the Quality Control Plan (QCP) or Quality Assurance Surveillance Plan to align with ICE, ACA and PREA detention standards, policies, procedures, and contract requirements. This includes policies for ongoing monitoring of detainee services (e.g., medical care, food, recreation, sanitation, security, and civil rights protections)., • Conduct internal audits, inspections, and compliance reviews — Perform regular, systematic assessments of facility operations, including housing units, medical/mental health services, food service, visitation, recreation, classification, grievance processes, and use of force incidents to identify deficiencies or non-compliance., • Monitor and track corrective actions — Investigate identified issues or deficiencies (from internal reviews, ICE inspections, detainee grievances, or external audits), develop corrective action plans, assign responsibilities, monitor implementation, and verify sustained corrections to prevent recurrence., • Prepare and submit required reports and documentation — Generate daily, weekly, monthly/quarterly Key Indicators Reports, compliance summaries, trend analyses, and performance metrics for ICE officials, facility leadership, and oversight bodies. Document quality data, audit findings, and outcomes., • Ensure adherence to detention standards and regulations — Oversee compliance with ICE-specific standards (e.g., detainee health/safety, civil liberties, access to legal resources, religious services, and contraband prevention) as well as applicable federal laws, ACA (American Correctional Association) standards if relevant, and facility-specific policies., • Train staff and provide guidance — Deliver or coordinate training on quality processes, standards compliance, and best practices. Advise department heads and staff on quality improvement, risk mitigation, and procedural changes., • Investigate complaints, incidents, and trends — Analyze detainee complaints, staff reports, quality trends, or incidents (e.g., medical neglect, security lapses) to recommend systemic improvements and reduce risks., • Collaborate with ICE and external stakeholders — Work with ICE representatives (e.g., Contracting Officer's Representative, Detention Service Managers, or Field Office staff) during official inspections, respond to findings, and facilitate follow-up. Coordinate with other departments (e.g., security, medical, food service) to integrate quality controls., • Education Requirements: Bachelors’ Degree in related field, • Level of Experience Requirements: 5 Years’ experience as a Quality Assurance Manager, • 5-year experience working in detention or corrections environment. Knowledge, Skills, Abilities, and Other Characteristics • Conduct systematic internal audits, inspections, and compliance reviews across all facility departments to identify deficiencies against standards., • Develop, implement, and monitor corrective action plans, track implementation, and verify sustained compliance to prevent recurrence of issues., • Analyze data and trends from audits, grievances, incidents, and reports to recommend systemic improvements and risk mitigation., • Prepare clear, detailed reports (e.g., monthly/quarterly compliance summaries, performance metrics) and communicate findings effectively to facility leadership, ICE officials, and oversight bodies., • Train and guide staff on quality processes, detention standards, best practices, and compliance requirements., • Investigate complaints, incidents, or non-compliance issues objectively and recommend resolutions., • Use software/tools for tracking audits, documenting findings, and generating reports (e.g., quality management systems)., • Collaborate effectively with interdisciplinary teams (security, medical, administrative) and external stakeholders (ICE field office staff, third-party inspectors)., • Abilities (Innate or developed capacities), • Ability to maintain objectivity, integrity, and impartiality when assessing compliance in a high-stakes, sensitive environment involving detainee welfare and civil liberties., • Strong analytical and problem-solving abilities to evaluate complex operational issues and develop practical solutions., • Excellent written and verbal communication skills for reporting, training, and interacting with diverse groups (including LEP individuals via interpreters)., • Capability to manage multiple priorities, deadlines, and high-volume data in a fast-paced, secure facility setting., • Ability to work under stress, maintain composure during audits/inspections, and handle potential conflicts or resistance to findings., • Physical/mental stamina to conduct on-site inspections in a detention environment (e.g., walking extensive areas, observing operations in housing units)., • Other Characteristics (Personal attributes, certifications, etc.), • High ethical standards, professionalism, and commitment to humane treatment, accountability, and zero-tolerance for abuse/neglect., • Detail-oriented with strong organizational skills and attention to accuracy in documentation., • Thorough understanding of ICE detention standards, including the most current versions of Performance-Based National Detention Standards (PBNDS 2011 with revisions), National Detention Standards (NDS), and related policies on detainee care, security, health/mental health services, civil rights, grievance processes, use of force, PREA (Prison Rape Elimination Act), and language access for limited English proficiency (LEP) detainees., • Familiarity with federal regulations and oversight requirements, such as those from the Department of Homeland Security (DHS), ICE Enforcement and Removal Operations (ERO), American Correctional Association (ACA) standards (often required for accreditation), and applicable laws (e.g., Title VI for language access, civil rights protections)., • Knowledge of quality assurance principles and methodologies, including audit processes, corrective action planning, performance metrics (e.g., Key Indicators), risk assessment, trend analysis, and continuous improvement in high-security or correctional settings., • Understanding of detention facility operations, including security protocols, detainee classification, emergency response, medical/mental health care delivery, food service, sanitation, recreation, visitation, and programming in a diverse detainee population (e.g., varying nationalities, languages, and vulnerabilities)., • Leadership and supervisory qualities influence department heads and drive quality culture., • This position will have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required., • As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
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