Floor Manager
hace 23 días
New York
Job Description Job Title: FOH Floor Manager Reports To: GM and AGM This position requires hustle, grit, and a can-do attitude to create legendary guest experiences. The FOH Shift Lead brings a positive approach, high standards, and a know-how of all FOH positions to the table. This junior leadership position is for a team member on the rise. FOH Shift Leads uphold the Roberta’s standard when in the absence of the AGM and GM: that is, treating guests in a manner one would treat friends and family in the comforts of one’s own home. FOH Shift Leads are professional, welcoming, and fun! QUALIFICATIONS: * Strong leadership skills and detail oriented * Strong organizational and problem solving skills * Requires minimal supervision to succeed * 3+ years of FOH experience across various positions, high volume preferred * Food Handlers Certificate that meets local requirements * Must be available on holidays, nights and weekends PHYSICAL REQUIREMENTS: * Must be able to work on your feet for at least 10 hours * Must be able to move, pull carry or lift of up to 40 pounds on occasion and 15 pounds regularly DUTIES & RESPONSIBILITIES: * Create a rhythm and an energy that is on brand for Roberta’s * Ensure the restaurant is clean and the ambience is just right * Run FOH seamlessly with the team * Make sure every guest leaves a raving fan. * Provide high level guest resolution for any issues * Print and revise a menu if needed * Ability to work and support all FOH positions including host, server, back waiter, bartender and expo * Set up and shut down the FOH, delegating tasks for the most efficient operation * Cut appropriate personnel when slow and manage breaks daily * Communicate with team members and support/lead an effective pre-shift * Support the training and development of new hires and trails.