Parts Sales Development Representative
23 days ago
Sioux Falls
Job Description Parts Sales Development Representative The Parts Sales Development Representative reports to the Parts Manager. Key Roles • Proactively identify, pursue, and convert new sales opportunities through high-volume outbound calling, email outreach, and consistent follow-up., • Develop strong relationships with both new and existing dealer accounts, distributors, and end users, with a focus on expanding stocking levels and increasing share of wallet., • Build new dealer partnerships in targeted territories and support onboarding to accelerate early revenue generation., • Advise customers on the right parts solutions for their equipment, diagnose needs quickly, and ensure an exceptional sales experience at every interaction., • Maintain accurate, detailed records to track pipelines, opportunities, stocking insights, and call activity., • Respond promptly to inbound leads and inquiries, converting them into sales opportunities within 24 hours or less. Responsibilities • Execute daily outbound call campaigns using a documented prospecting model and targeted account list., • Hunt for new business aggressively—leveraging call blocks, email sequences, follow-up cadences, and personalized outreach to generate consistent activity and closed sales., • Develop dealer accounts by analyzing inventory gaps, recommending stocking levels, and driving purchase commitments aligned with seasonal and regional needs., • Understand customer challenges and position Diamond’s parts solutions that reduce downtime, improve uptime, and lower operator costs., • Participate in call listening, coaching, and skill-building sessions to continually refine selling techniques., • Identify opportunities for upselling, cross-selling, and promotional placement on every customer interaction., • Track and report performance of targeted outbound sales campaigns, including conversion rates, call volume, revenue impact, and dealer stocking trends., • Demonstrate a strong sense of urgency, discipline, and willingness to aggressively chase opportunities., • Maintain focus and productivity during an 8-hour shift, including high call volumes and rapid response expectations., • Work independently, manage multiple competing priorities, and maintain accuracy in a fast-paced environment., • Assist teammates with solutions and insights to drive overall sales team success., • Actively contribute to regular sales meetings and company-wide meetings., • Support a safe work environment by following all safety policies and PPE requirements. All other duties may be assigned as needed. Qualifications • High School Diploma/GED preferred., • Two (2)+ years of success in outbound telephone sales, parts sales, or a high-activity inside sales environment preferred., • Demonstrated ability to consistently meet or exceed call quotas, sales goals, and new business targets., • Strong desire to win—self-motivated, competitive, and persistent in pursuing leads and closing opportunities., • Excellent verbal and written communication skills, including grammar, clarity, and professional correspondence., • Tech-savvy, with proficiency in Word, Excel, Outlook, CRM systems, and online platforms., • Trainable, coachable, and open to feedback with the ability to apply new skills quickly., • Strong organizational skills, attention to detail, and ability to complete tasks in a timely manner., • Self-directed with high discipline and the ability to work without micromanagement. Location and Hours Location: 350 E 60th St Hours: 8:00 AM – 5:00 PM Days: Monday – Friday A full benefits package is available for all full-time employees. Exhibit Diamond Company Values: CUSTOMER FOCUSED * Meeting and exceeding internal and external customer expectations is the responsibility of everyone. * We are committed to being a World Class organization and the greatest partner to our customers. * We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members. ACCOUNTABILITY * We will be responsible for the commitments we make, and the expectations placed on us. * When we fail, we will own it, learn from it and make the appropriate changes. * We will act with exceptional integrity in everything we do. * We will be open to receiving and giving feedback. TEAM PLAYER * Teamwork and clear communication are paramount to our success. * We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude. SAFETY * We believe safety must be at the forefront of all our decision-making. * We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe. GRIT * We have passion, determination and work ethic that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way. * When we tackle a difficult situation, we are determined to never give up and be the best in the industry. Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet. #hc221525