Sales Associate
14 days ago
Harrisburg
Job DescriptionReceptionist – Roles & Responsibilities Position Overview The Receptionist is the first point of contact for customers, vendors, and visitors. This position plays a key role in creating a welcoming, professional environment while supporting sales and operations through accurate communication, organization, and customer service. Primary Responsibilities 1. Customer Service & Phone Management • Answer all incoming phone calls before the third ring., • Greet callers with a positive, professional tone and company-approved greeting., • Direct calls to the appropriate salesperson, manager, or department as needed., • Take detailed phone orders for deliveries when a salesperson is unavailable., • Record messages accurately and ensure timely delivery to the intended employee. 2. Office & Showroom Maintenance The Receptionist is responsible for maintaining a clean, safe, and professional environment for customers and staff by performing light cleaning duties, including: • Wiping down and maintaining cleanliness of the front desk and lobby area., • Bathroom upkeep, including restocking supplies and ensuring cleanliness throughout the day., • Vacuuming office and showroom areas as needed., • Monitoring showroom product displays and reporting any maintenance or cleaning needs. 3. Delivery Intake & Scheduling Support • Receive delivery orders via phone and enter them accurately into QuickBooks POS., • Verify customer details, product type, quantity, payment, and delivery instructions before confirming., • Communicate delivery requests clearly to the appropriate manager or dispatcher., • Ensure all required information is collected before scheduling delivery. 4. Product Knowledge Requirements The Receptionist is expected to maintain a working knowledge of Dakota Hardscape Supply’s core product lines to assist customers, schedule deliveries, and route calls effectively. Required knowledge areas include: • Aggregates & Bulk Materials, • Basic understanding of the different aggregates sold (e.g., gravel types, sand, base materials, decorative stone)., • Ability to identify which materials are eligible for delivery and general delivery requirements., • Hardscape & Paver Products, • Introductory-level knowledge of pavers and related materials., • Recognition of commonly requested items (exact technical knowledge is not required—sales staff will assist). In-Store Products & Inventory Awareness The receptionist should know what products are stocked in the office/showroom, including: • Aquascape products, • Tru-Scape lighting products, • Lawn and paver edging and associated accessories, • Basic replacement parts kept regularly in stock, • This knowledge is used to answer general customer inquiries, check availability, and refer customers correctly to a salesperson. 5. Communication & Coordination • Communicate professionally with customers, vendors, and team members., • Notify sales staff promptly of inbound inquiries, orders, or customers waiting in the showroom., • Report low inventory of office/showroom items to management., • Coordinate with sales staff to clarify product questions when needed. 6. Administrative Support • Use QuickBooks POS to look up products, check inventory, enter orders, and process simple transactions., • Maintain organized front desk space, paperwork, and customer literature., • Assist with minor administrative duties such as printing, scanning, organizing files, and receiving vendor deliveries in the office area., • Performance Expectations, • Maintain a professional, friendly demeanor always., • Keep workspace and showroom areas clean and customers ready., • Ensure phone calls are answered promptly and accurately., • Display accuracy in data entry, scheduling, and communication., • Seek assistance from sales staff when product knowledge is insufficient. #hc224417