Miami
Job Description Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued. Please check out our company website at to learn more about us! PART TIME position Mon-Fri 8:30 am - 2:30 pm Position is FULLY ONSITE. Location: 9250 NW 36th St, Miami, FL 33178. Fully Bilingual in ENGLISH AND SPANISH is required Position Summary • Support daily mailroom and fulfillment operations for a fast-growing Medicare Advantage organization with a high-volume member population., • Help improve efficiency, reduce operational bottlenecks, and ensure compliance with CMS mailing requirements. Essential Duties & Responsibilities • Receive, stamp, open, sort, and review incoming mail to determine proper departmental routing., • Copy, log, scan, and distribute mail in accordance with internal procedures and CMS requirements., • Manage high volumes of received and returned mail while maintaining accuracy and turnaround times. Prepare and fulfill member materials, including provider directories, OTC catalogs, ID cards, and Welcome Kits. * Process fulfillment requests from Member Services and OTC Call Center teams. * Manually create shipping labels for UPS and USPS mailings. * Ensure all outgoing materials meet CMS-required deadlines and compliance standards. • Coordinate with internal teams and external vendors, including systems requiring multiple credentials., • Serve as backup for mailroom, fulfillment, ID card, and Welcome Kit processes during vacations or absences., • Provide front desk coverage during lunch breaks and as needed., • Maintain accurate, organized, and confidential records., • Assist with audits, reporting, and documentation related to mail and fulfillment activities. Qualifications & Skills • High school diploma or equivalent required., • Previous clerical, mailroom, fulfillment, or administrative experience preferred., • Strong attention to detail and ability to manage repetitive, high-volume tasks., • Reliable, responsible, and dependable with a strong work ethic., • Ability to meet deadlines in a compliance-driven environment., • Bilingual (English/Spanish) preferred. Our company has doubled size and we have experienced exponential growth in membership from 7,000 members to over 15,000 members! Join our winning Solis Team!