Patient Service Representative
3 days ago
Orlando
Job Description Job Title: Patient Service Representative Classification: Non-Exempt Team Assignment: Medical Department-Front Desk Reports To: Medical Administrative Assistant Purpose: Patient Service Representatives (PSR's) are the first contact for all patients, visitors, volunteers, and staff entering the clinic. They are responsible for maintaining a cordial, comfortable, and professional environment. PSR's facilitate the registration and processing of each patient from check-in to check-out. PSR's assist with the day-to-day needs of clinic patients and visitors. Front desk support services include, but are not limited to medical records, charge review & entry, appointment scheduling, & patient advocacy. ESSENTIAL JOB DUTIES • Open secured front office area by 8:30am each business day., • Retrieve & return patient voicemails mid-morning & at close of business., • Register all new & established patient accounts for services., • Verify eligibility and benefits for each patient I-day in advance. 3. Review patient financial responsibility for medical, behavioral health, & pharmacy services during the initial registration process & annual renewal. • Collect co-payment fees according to the sliding fee schedule., • Monitor front lobby area for emergencies., • Collect & scan all registration required forms necessary to verify identify, proof of income, and residency., • Daily appointment confirmation calls for behavioral health patients 1 -day in advance as applicable., • Reschedule medical & behavioral health appointments as directed., • Balance open journal by reviewing & comparing all daily collections to the open journal report for accuracy & even balance., • Answer calls utilizing services and telephone etiquette, take detailed messages, provide general information regarding services, and route all incoming calls to the appropriate staff or department., • Provide community resources to patients not eligible or inappropriate for our services., • Distribute and collect patient satisfaction surveys monthly., • Analyze & evaluate all medical record requests in accordance with departmental policies & procedures., • Enter & scan original medical record request into the patient electronic medical record., • Ensure all medical records are accurate and complete prior to disclosing information according to department policy., • Reports all HIPAA violations and/or potential risks related to the release, use, and/or maintenance of medical records to the Privacy Officer., • Able to lead, guide, and train staff, student employees, interns, and/or volunteers performing task involving patient health information., • High school diploma/GED with 2 to 4 years experience directly related to the duties and responsibilities specified above, • Preferred Medical Assistant familiar with front desk operations within a medical clinic or physician practice environment., • General knowledge of medical & managed care terminology, • Excellent verbal and written communication skills, • Knowledgeable of state and federal laws regarding HIPAA and patient privacy practices, • Ability to operate standard office equipment such as fax, copier, printer, etc., • Ability to investigate & analyze information to draw conclusions., • Able to multitask in a high functioning environment., • Basic knowledge of Microsoft Word, Excel, and Electronic Medical Records (EMR), • Knowledge of AthenaOne software preferred, • Bilingual Creole and/or Spanish a plus Company DescriptionEmbrace Health is a dynamic healthcare organization dedicated to providing inclusive and compassionate care to diverse communities in Central Florida. Our mission is to eliminate healthcare inequalities by offering quality primary health care services. We serve a wide range of individuals, including those who are marginalized or underserved, such as people of color, LGBTQ+ individuals, and those experiencing homelessness or substance use issues. At Embrace Health, we believe that every client is family, and we are committed to creating a welcoming and supportive environment for both our clients and our staff. If you are passionate about making a difference in people's lives and are looking to join a team that values empathy, diversity, and inclusivity, Embrace Health may be the perfect fit for you.Embrace Health is a dynamic healthcare organization dedicated to providing inclusive and compassionate care to diverse communities in Central Florida. Our mission is to eliminate healthcare inequalities by offering quality primary health care services. We serve a wide range of individuals, including those who are marginalized or underserved, such as people of color, LGBTQ+ individuals, and those experiencing homelessness or substance use issues. At Embrace Health, we believe that every client is family, and we are committed to creating a welcoming and supportive environment for both our clients and our staff. If you are passionate about making a difference in people's lives and are looking to join a team that values empathy, diversity, and inclusivity, Embrace Health may be the perfect fit for you.