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M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance. Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data. Due to our continued growth, we are hiring for a Clinical Research Coordinator at Wake Research, an M3 company. This position is on-site and located in Raleigh, NC. Job Description The Clinical Research Coordinator (CRC) is a specialized research professional working with and under the guidance of the clinical research site management and Principal Investigator (PI). While the PI is primarily responsible for the overall conduct of the clinical trial, the CRC manages, supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study. Essential Duties and Responsibilities: • Assisting trial Investigator in screening and review of potential study participants eligibility, • Maintaining case report forms, charts and documentation, • Mentoring, training, and high-level oversight of other clinical research coordinators and research assistants, • Ensuring that all clinical activities are carried out in accordance with established research protocol and standards in compliance with all applicable laws, regulations, policies, and procedural requirements, • Collecting and entering data as necessary, • Assist management with potential new hire selection and shadowing process, • Assist with study start-up, maintenance, and close-out of studies as needed for those on the team, • Ability to be flexible with study assignments Qualifications • Clinical Research Coordinator with 1-2 years of experience, • Phlebotomy experience is highly preferred, • Previous experience as a medical assistant, LPN, or RN, • Excellent verbal & written communication skills, • Ability to learn quickly, read and understand complex protocols, follow very detailed directions, and multi-tasking, • Must be able to maintain strict confidentiality of patients, employees, and company information at all times and adhere to HIPAA Guidelines, • Extensive clinical trial knowledge through education and/or experience, • Successful completion of GCP Certification and Advanced CRC preferred, • Detail-oriented, • Familiarity with the Code of Federal Regulations as they pertain to human subject protection, • Strong interpersonal skills Additional Information About M3: M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Benefits: A career opportunity with M3 Wake Research offers competitive wages, and benefits such as: • 401(k), 401(k) matching, • Dental insurance, • Disability insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off

Job Description Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for an Patient Care Coordinator to join our team at Shady Grove Fertility in Cary, North Carolina. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. In this role, the Patient Care Coordinator will: • Assist with the clinical care of fertility patients, • Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions, • Provide pre and post op education, • Establish a compassionate environment by providing emotional and psychological support to patients and patients' families, • Work independently to assure the program goals are achieved We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: • Excellent oral and written communication, interpersonal and customer service skills, • High School Diploma or GED, • Ability to work autonomously and in a team environment, • Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required. What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full-Time Employees (30+ hours/week) • Medical, dental, and vision insurance, • 401(k) with company match, • Tuition assistance and professional development support, • Performance-based bonus opportunities, • Generous paid time off, paid holidays, and paid parental leave, • Life and disability benefits, • Fertility Discount Program, • 401(k) with company match, • Performance-based bonus opportunities, • 401(k) with company match, • Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Job DescriptionOur families and clinicians love Mosaic – and the data backs us up! • Mosaic is proud to be a winner of Glassdoor’s prestigious Top 50 Employer Award (Ranked #4 nationally in healthcare)!, • We rank in the top 3% of ABA companies nationally in client family satisfaction scores (Net Promoter Score; BHCOE benchmarking)We are Clinician Led, • Our Chief Operations Officer and every Mosaic Clinical Ops leader holds a BCBA credential (in fact, 90+% of all Mosaic employees report to someone who holds a BCBA credential)!, • Compensation: $25/hr, • Fast-Track Your BCBA Certification: Balance part-time direct service hours with supervised fieldwork to complete your BCBA requirements while getting full-time pay., • Supportive Growth: Receive mentorship, training, and guidance from experienced BCBA supervisors., • Clinical Experiences: Practice the applied skills necessary to provide quality care when you become a BCBA., • Career Advancement: Upon certification, you’ll be offered a BCBA position at one of our clinics in your region.What You’ll Do:, • Engage in applied practice opportunities across varied clinical areas such as assessments, parent training, supervision and feedback sessions to ensure competence for your next role as a BCBA., • Attend group supervision sessions to learn from experienced clinicians and connect with other students., • Implement ABA interventions and Behavior Intervention Plans (BIPs) for children with autism., • Collect data and analyze client progress to optimize treatment plans., • Assist in behavioral assessments and support other RBTs and staff., • Collaborate with families and the Mosaic team to ensure consistent treatment implementation., • Complete student units and fieldwork hours as assigned by the Student Program Coordinator., • Complete BCBA mock exams and attend study groups to ensure preparation for the BCBA exam. What We’re Looking For:, • RBT Certification with over 1000 hours of supervised practicum experience toward your BCBA certification., • Passion for helping children with autism thrive., • Strong communication and collaboration skills., • Desire to learn and grow in your clinical skills to be best prepared for your next career step as a BCBA., • Completion of master’s degree or anticipated completion of master’s degree within the next 6 months.As a BCBA at Mosaic, you can expect:, • Competitive Compensation Programs: inclusive of base and achievable bonuses, • Small caseloads! Each client gets the focus and individualized care they deserve, • We work weekdays only. No nights! No weekends!, • Beautiful clinic spaces with materials you and your clients need to be successful, an environment built for you to collaborate and build friendships with passionate and fun-loving colleagues, • Learning Opportunities from Mosaic’s Clinical Advisory Board composed of Dr. Nasiah Cirincione-Ulezi, Dr. Sarah Lechago, Dr. Adithyan Rajaraman, Dr. Tyra Sellers., • Industry-leading benefits: $1000 per year for behavior analytic and leadership continuing education, additional PTO days to attend CEU events, regular internal CEU opportunities, reimbursement of bi-annual BCBA recertification expenses, company sponsored discounts on electronics, travel, entertainment, fitness, apparel and more, • Customized career and compensation growth paths: hone your leadership and clinical skills by embarking on one or more of our career growth paths in Clinical Mentorship, Research and Operational Leadership, • No non-competes or complicated contracts!, • Generous paid time off: 28 paid days off in year 1, which increases based on years of service, • Mission and Values based team culture that puts clients and clinicians first. Additional Benefits:, • Medical, dental and vision insurance plan options + health savings accounts with employer contribution; company-paid behavioral and medical telehealth care, • Company-paid life and disability insurance, • 401K Retirement Plan with 4% company match, • Supplemental employee, spouse and child life insurance with AD&D options, • Short- and long-term disability options, • $1,000 CEUs stipend and 3 CEU PTO days: Participate in behavior analytic andleadership trainings; we want you to be a great clinician and a great leader!, • Free in-house CEUs, • Personalized career progression plans to support your growth from BCBA to Clinical Supervisor and beyond!, • Employee reward and recognition program, regular company sponsored holiday and celebration eventsWhat you’ll bring:, • A passion for working with children with autism and their families, • An eagerness to be part of an energetic, collaborative and caring team of professionals, • A deep commitment to proudly bring your whole self to work every day

Job DescriptionCompany Description M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance. Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data. Due to our continued growth, we are hiring for a Clinical Research Coordinator at Wake Research, an M3 company. This position is on-site and located in Raleigh, NC. Job Description The Clinical Research Coordinator (CRC) is a specialized research professional working with and under the guidance of the clinical research site management and Principal Investigator (PI). While the PI is primarily responsible for the overall conduct of the clinical trial, the CRC manages, supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study. Essential Duties and Responsibilities: • Assisting trial Investigator in screening and review of potential study participants eligibility, • Maintaining case report forms, charts and documentation, • Mentoring, training, and high-level oversight of other clinical research coordinators and research assistants, • Ensuring that all clinical activities are carried out in accordance with established research protocol and standards in compliance with all applicable laws, regulations, policies, and procedural requirements, • Collecting and entering data as necessary, • Assist management with potential new hire selection and shadowing process, • Assist with study start-up, maintenance, and close-out of studies as needed for those on the team, • Ability to be flexible with study assignmentsQualifications, • Clinical Research Coordinator with 1-2 years of experience, • Phlebotomy experience is highly preferred, • Previous experience as a medical assistant, LPN, or RN, • Excellent verbal & written communication skills, • Ability to learn quickly, read and understand complex protocols, follow very detailed directions, and multi-tasking, • Must be able to maintain strict confidentiality of patients, employees, and company information at all times and adhere to HIPAA Guidelines, • Extensive clinical trial knowledge through education and/or experience, • Successful completion of GCP Certification and Advanced CRC preferred, • Detail-oriented, • Familiarity with the Code of Federal Regulations as they pertain to human subject protection, • Strong interpersonal skills Additional Information About M3: M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Benefits: A career opportunity with M3 Wake Research offers competitive wages, and benefits such as: • 401(k), 401(k) matching, • Dental insurance, • Disability insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off #LI-Onsite #LI-LB1

Job DescriptionOur families and clinicians love Mosaic – and the data backs us up! • Mosaic is proud to be a winner of Glassdoor’s prestigious Top 50 Employer Award (Ranked #4 nationally in healthcare)!, • We rank in the top 3% of ABA companies nationally in client family satisfaction scores (Net Promoter Score; BHCOE benchmarking)We are Clinician Led, • Our Chief Operations Officer and every Mosaic Clinical Ops leader holds a BCBA credential (in fact, 90+% of all Mosaic employees report to someone who holds a BCBA credential)!, • Compensation: $25/hr, • Fast-Track Your BCBA Certification: Balance part-time direct service hours with supervised fieldwork to complete your BCBA requirements while getting full-time pay., • Supportive Growth: Receive mentorship, training, and guidance from experienced BCBA supervisors., • Clinical Experiences: Practice the applied skills necessary to provide quality care when you become a BCBA., • Career Advancement: Upon certification, you’ll be offered a BCBA position at one of our clinics in your region.What You’ll Do:, • Engage in applied practice opportunities across varied clinical areas such as assessments, parent training, supervision and feedback sessions to ensure competence for your next role as a BCBA., • Attend group supervision sessions to learn from experienced clinicians and connect with other students., • Implement ABA interventions and Behavior Intervention Plans (BIPs) for children with autism., • Collect data and analyze client progress to optimize treatment plans., • Assist in behavioral assessments and support other RBTs and staff., • Collaborate with families and the Mosaic team to ensure consistent treatment implementation., • Complete student units and fieldwork hours as assigned by the Student Program Coordinator., • Complete BCBA mock exams and attend study groups to ensure preparation for the BCBA exam. What We’re Looking For:, • RBT Certification with over 1000 hours of supervised practicum experience toward your BCBA certification., • Passion for helping children with autism thrive., • Strong communication and collaboration skills., • Desire to learn and grow in your clinical skills to be best prepared for your next career step as a BCBA., • Completion of master’s degree or anticipated completion of master’s degree within the next 6 months.As a BCBA at Mosaic, you can expect:, • Competitive Compensation Programs: inclusive of base and achievable bonuses, • Small caseloads! Each client gets the focus and individualized care they deserve, • We work weekdays only. No nights! No weekends!, • Beautiful clinic spaces with materials you and your clients need to be successful, an environment built for you to collaborate and build friendships with passionate and fun-loving colleagues, • Learning Opportunities from Mosaic’s Clinical Advisory Board composed of Dr. Nasiah Cirincione-Ulezi, Dr. Sarah Lechago, Dr. Adithyan Rajaraman, Dr. Tyra Sellers., • Industry-leading benefits: $1000 per year for behavior analytic and leadership continuing education, additional PTO days to attend CEU events, regular internal CEU opportunities, reimbursement of bi-annual BCBA recertification expenses, company sponsored discounts on electronics, travel, entertainment, fitness, apparel and more, • Customized career and compensation growth paths: hone your leadership and clinical skills by embarking on one or more of our career growth paths in Clinical Mentorship, Research and Operational Leadership, • No non-competes or complicated contracts!, • Generous paid time off: 28 paid days off in year 1, which increases based on years of service, • Mission and Values based team culture that puts clients and clinicians first. Additional Benefits:, • Medical, dental and vision insurance plan options + health savings accounts with employer contribution; company-paid behavioral and medical telehealth care, • Company-paid life and disability insurance, • 401K Retirement Plan with 4% company match, • Supplemental employee, spouse and child life insurance with AD&D options, • Short- and long-term disability options, • $1,000 CEUs stipend and 3 CEU PTO days: Participate in behavior analytic andleadership trainings; we want you to be a great clinician and a great leader!, • Free in-house CEUs, • Personalized career progression plans to support your growth from BCBA to Clinical Supervisor and beyond!, • Employee reward and recognition program, regular company sponsored holiday and celebration eventsWhat you’ll bring:, • A passion for working with children with autism and their families, • An eagerness to be part of an energetic, collaborative and caring team of professionals, • A deep commitment to proudly bring your whole self to work every day

Job DescriptionOur families and clinicians love Mosaic – and the data backs us up! • Mosaic is proud to be a winner of Glassdoor’s prestigious Top 50 Employer Award (Ranked #4 nationally in healthcare)!, • We rank in the top 3% of ABA companies nationally in client family satisfaction scores (Net Promoter Score; BHCOE benchmarking)We are Clinician Led, • Our Chief Operations Officer and every Mosaic Clinical Ops leader holds a BCBA credential (in fact, 90+% of all Mosaic employees report to someone who holds a BCBA credential)!, • Compensation: $25/hr, • Fast-Track Your BCBA Certification: Balance part-time direct service hours with supervised fieldwork to complete your BCBA requirements while getting full-time pay., • Supportive Growth: Receive mentorship, training, and guidance from experienced BCBA supervisors., • Clinical Experiences: Practice the applied skills necessary to provide quality care when you become a BCBA., • Career Advancement: Upon certification, you’ll be offered a BCBA position at one of our clinics in your region.What You’ll Do:, • Engage in applied practice opportunities across varied clinical areas such as assessments, parent training, supervision and feedback sessions to ensure competence for your next role as a BCBA., • Attend group supervision sessions to learn from experienced clinicians and connect with other students., • Implement ABA interventions and Behavior Intervention Plans (BIPs) for children with autism., • Collect data and analyze client progress to optimize treatment plans., • Assist in behavioral assessments and support other RBTs and staff., • Collaborate with families and the Mosaic team to ensure consistent treatment implementation., • Complete student units and fieldwork hours as assigned by the Student Program Coordinator., • Complete BCBA mock exams and attend study groups to ensure preparation for the BCBA exam. What We’re Looking For:, • RBT Certification with over 1000 hours of supervised practicum experience toward your BCBA certification., • Passion for helping children with autism thrive., • Strong communication and collaboration skills., • Desire to learn and grow in your clinical skills to be best prepared for your next career step as a BCBA., • Completion of master’s degree or anticipated completion of master’s degree within the next 6 months.As a BCBA at Mosaic, you can expect:, • Competitive Compensation Programs: inclusive of base and achievable bonuses, • Small caseloads! Each client gets the focus and individualized care they deserve, • We work weekdays only. No nights! No weekends!, • Beautiful clinic spaces with materials you and your clients need to be successful, an environment built for you to collaborate and build friendships with passionate and fun-loving colleagues, • Learning Opportunities from Mosaic’s Clinical Advisory Board composed of Dr. Nasiah Cirincione-Ulezi, Dr. Sarah Lechago, Dr. Adithyan Rajaraman, Dr. Tyra Sellers., • Industry-leading benefits: $1000 per year for behavior analytic and leadership continuing education, additional PTO days to attend CEU events, regular internal CEU opportunities, reimbursement of bi-annual BCBA recertification expenses, company sponsored discounts on electronics, travel, entertainment, fitness, apparel and more, • Customized career and compensation growth paths: hone your leadership and clinical skills by embarking on one or more of our career growth paths in Clinical Mentorship, Research and Operational Leadership, • No non-competes or complicated contracts!, • Generous paid time off: 28 paid days off in year 1, which increases based on years of service, • Mission and Values based team culture that puts clients and clinicians first. Additional Benefits:, • Medical, dental and vision insurance plan options + health savings accounts with employer contribution; company-paid behavioral and medical telehealth care, • Company-paid life and disability insurance, • 401K Retirement Plan with 4% company match, • Supplemental employee, spouse and child life insurance with AD&D options, • Short- and long-term disability options, • $1,000 CEUs stipend and 3 CEU PTO days: Participate in behavior analytic andleadership trainings; we want you to be a great clinician and a great leader!, • Free in-house CEUs, • Personalized career progression plans to support your growth from BCBA to Clinical Supervisor and beyond!, • Employee reward and recognition program, regular company sponsored holiday and celebration eventsWhat you’ll bring:, • A passion for working with children with autism and their families, • An eagerness to be part of an energetic, collaborative and caring team of professionals, • A deep commitment to proudly bring your whole self to work every day

Job Description Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Cary, North Carolina In this role, the Patient Services Coordinator will: • Welcome patients and visitors to the office, • Answer and assist all incoming telephone calls, • Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary, • Provide timely and accurate information and quality customer service to incoming patient inquiries We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Qualifications and Skills Include: • High school diploma; Associates degree or Business School diploma, • Minimum of 2 years of experience in a customer service-related position, • Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.), • Basic computer proficiency with Microsoft Office suite, • Ability to communicate accurately and concisely, • Excellent interpersonal skills, • Strong attention to detail What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full-Time Employees (30+ hours/week) • Medical, dental, and vision insurance, • 401(k) with company match, • Tuition assistance and professional development support, • Performance-based bonus opportunities, • Generous paid time off, paid holidays, and paid parental leave, • Life and disability benefits, • Fertility Discount Program, • 401(k) with company match, • Performance-based bonus opportunities, • 401(k) with company match US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Job DescriptionMarpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (Marpai) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. ABOUT THE POSITION: The Client Experience Coordinator is responsible for providing client-related services. The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring adaptive, innovative, and flexible regarding our customers and clients. WHAT YOU WILL BE DOING: • The Client Experience Coordinator interacts with multiple clients and is responsible for providing an exceptional client experience by managing daily interactions to resolve issues and provide ongoing service., • Member-centric service specialist- escalated member/provider outreach, • Establish relationships with the key client contacts, and serve as a liaison between Customer Service (CS), Claims and Account Executive/Client Experience Manager, • Keep abreast of all operational processes and provide feedback on potential improvement, • Serve as day-to-day internal resource for escalated client related issues- emphasis on escalated member issue resolution, • Support the Account Executive and Client Relations Manager in servicing clients on day-to-day tactical issues, • Assist the Client Experience team in the onboarding of new clients, • Triage issues and escalate to the Account Executive, as needed, • Assist in identifying and ordering reporting as specified by Account Executive/Client Relations Manager, • Demonstrate continuous efforts to improve service offerings and programs, • Subscribe to designated government regulatory update sources and participate in webinars, • Keep management abreast of client and internal issues, • Assist with any Account Management special projects, • Increase client satisfaction, • Consistently receive positive client and service satisfaction survey ratings, • Minimum of Associates Degree preferred, • Five or more years of direct experience with health plans, • Project Management experience preferred, • Prioritize and negotiate multidirectional communication for consensus, • Commit to quality service, • Understand shared leadership, • Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations, • Utilize technology in a proficient manner, • Extensive knowledge of functional tasks performed within his/her department, • Strong MS Office skills, • Working knowledge of computers and related software packages, • Demonstrate excellent organizational skills, • Demonstrate excellent verbal and written communication skills, leadership and decision-making skills, • Prioritize, research and make timely decisions, • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible, • Generous PTO, • Medical and Prescription, • EAP, • FSA / HSA / Dependent Care, • Dental, • Vision, • Life and Disability, • STD/LTD, • Voluntary Benefits: Critical Illness, Accident, Hospital, • 401k with Employer Match, • LegalShield This is a remote position.

Job Description Job Purpose: The Nurse will function as a dynamic member of the patient care team, providing education and guidance to fertility patients throughout their journey. The Registered Nurse will serve as treatment coordinator and strive to provide every individual an optimal patient experience. Essential Functions and Accountabilities: • Assists with coordination of care, management, and treatment of fertility patients., • Implements Provider directives through management of diagnostic and clinical treatment plans., • Provides care for assigned patients by applying appropriate workflows, policies and clinical practice guidelines:, • Reviews medical records and lab results. Ensures accurate data is entered into the EMR., • Communicates test results and patient instructions, • Provide patient education throughout all aspects of the treatment journey. Sets appropriate expectations, educates patient/couple on testing, treatment option processes., • Maintains accurate and timely documentation of patient care services in the EMR, • Demonstrates skills and judgment necessary to implement the plan of care. Performs nursing interventions and procedures as necessary to promote the care and safety of the patient., • Establishes a compassionate environment by providing emotional and psychological support to patients; comforts patients by anticipating their anxieties, answering questions and addressing concerns., • Participates in the education and training of nurses. Mentors peers. Promotes a collaborative and productive environment both intra-departmentally as well as inter-departmentally., • Active RN license without limitations - required, • Studies level: License, • Studies area: Nursing, • BSN Degree—required, • Studies level: University Education (Bachelor's Degree), • Studies area: Nursing, • BCLS and/or ACLS and/or IV certification – preferred, • Studies level: Certification, • Studies area: BCLS/ACLS Position Requirements/Experience: • Must be able to work weekends, holidays, and occasional evenings - required, • 2+ years practical experience working as a nurse – highly preferred, • Prior experience in women’s healthcare –preferred Technical Skills: • Microsoft Office proficiency, • Electronic Medical Records (EMR) experience IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. • Medical, Dental, Vision Insurance Options, • Retirement 401K Plan, • Paid Time Off & Paid Holidays, • Company Paid: Life Insurance & Long-Term Disability & AD&D, • Flexible Spending Accounts, • Employee Assistance Program About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: & EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”