Workplace Experience Ambassador
2 days ago
Andover
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience AmbassadorWhat this job involves: As a Workplace Experience Ambassador at JLL, you will deliver exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines your passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery. You'll serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services while enthusiastically welcoming guests, managing visitor registration, and executing badging processes through client's proprietary web-based systems. Your role is essential to creating memorable workplace experiences, as you'll spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards to ensure seamless operational delivery. Through your proactive approach and relationship-building skills, you'll conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics, build meaningful relationships with client employees through personalized follow-up on all requests, and collaborate with facilities teams to support client events. You'll manage conference room bookings, order catering, assist in event planning, oversee email inbox and site-wide communications, maintain inventory, provide onboarding support, and promote site activities through social media platforms. Your commitment to security and compliance will be demonstrated through oversight of building access control systems, including issuing, updating, and deactivating employee and visitor badges while ensuring compliance with security protocols and maintaining accurate access records, reflecting JLL's dedication to creating transformative workplace solutions that enhance employee satisfaction and operational excellence. What your day-to-day will look like: Client Service and Reception Excellence: • Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services with warmth and professionalism., • Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems for secure and efficient access management., • Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards for consistent positive experiences., • Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests to exceed service expectations., • Respond to inquiries with professionalism, courtesy, and efficiency while maintaining hospitality-focused approach in all interactions. Workplace Experience and Engagement: • Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics for quality assurance., • Monitor workspace conditions including cleanliness, functionality, and appearance to maintain professional environment standards., • Promote positive workplace culture through friendly engagement, active listening, and responsive service delivery., • Support employee satisfaction by anticipating needs and providing proactive assistance before issues arise., • Create welcoming atmosphere that makes employees and visitors feel valued and comfortable throughout their experience. Facilities Coordination and Support: • Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed., • Manage and book conference rooms, order catering, and assist in event planning for successful meetings and gatherings., • Maintain inventory of workplace supplies and materials to ensure adequate stock levels and operational readiness., • Coordinate with vendors and service providers to support facility operations and event execution., • Identify and report maintenance needs or facility issues promptly for timely resolution. Communications and Marketing: • Oversee email inbox and create and send site-wide communications to keep employees informed and engaged., • Promote site activities through social media platforms using Microsoft Teams and internal engagement platforms for community building., • Design marketing materials using Canva or similar platforms to support workplace initiatives and events., • Maintain consistent brand standards in all communications and visual materials for professional presentation., • Support internal communications strategy to enhance employee engagement and workplace culture. Security and Access Control Management: • Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records., • Manage visitor registration processes to ensure secure access while maintaining welcoming guest experience., • Monitor and enforce security protocols in accordance with client requirements and JLL standards., • Maintain accurate records of access permissions and visitor logs for security compliance and audit purposes., • Respond appropriately to security concerns and coordinate with security personnel as needed. Onboarding and Employee Support: • Provide onboarding support to new employees, ensuring smooth transition and positive first impression of workplace., • Guide new hires through building access procedures, amenities, and workplace resources for successful orientation., • Serve as knowledgeable resource for workplace policies, procedures, and available services., • Support employee needs through responsive assistance and connection to appropriate resources., • Foster inclusive environment where all employees feel welcomed and supported. Event Planning and Execution: • Assist in event planning including logistics coordination, vendor management, and day-of-event support for successful execution., • Manage conference room bookings to optimize space utilization and meet client scheduling needs., • Coordinate catering orders and ensure dietary requirements are accommodated for inclusive events., • Support setup and breakdown of event spaces to ensure professional presentation and functionality., • Track event attendance and gather feedback to inform continuous improvement of workplace programs. Operational Excellence and Compliance: • Maintain Service Level Agreements and performance metrics through consistent delivery of high-quality services., • Conduct assessments to identify opportunities for service improvements and enhanced employee experience., • Follow established protocols and procedures to ensure consistent service delivery across all interactions., • Maintain accurate records and documentation for compliance, audit, and operational reporting purposes., • Support emergency response procedures and maintain Emergency Response Certification for workplace safety. Additional Responsibilities: • Multitask in fast-paced environment while maintaining attention to detail and service quality standards., • Maintain physical presence throughout facility including extended periods standing, walking floors, and actively engaging with employees., • Adapt to changing priorities and respond flexibly to urgent requests with professionalism and positive attitude., • Perform other job duties as assigned to support team goals and client satisfaction objectives., • High School diploma or GED, or commensurate experience in hospitality/customer service roles., • Minimum 2-3 years of hospitality management or customer service experience demonstrating exceptional service delivery., • Experience in client-facing roles with proven track record of building positive relationships and exceeding expectations., • Background in reception, concierge services, or similar roles requiring professional presentation and communication. Technical Skills and Proficiency: • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management for scheduling and coordination., • Ability to learn and utilize proprietary web-based systems for visitor management and badging processes., • Comfortable with digital platforms and technology for communications, social media, and operational tasks., • Capable of maintaining accurate records and documentation using various software systems. Communication and Interpersonal Skills: • Excellent communication and listening skills with ability to work with clients at all organizational levels including executives and staff., • Outstanding interpersonal skills for building meaningful relationships and creating welcoming environment., • Professional verbal and written communication for all interactions and correspondence., • Ability to engage diverse audiences and adapt communication style to meet varied needs., • Active listening skills to understand and respond effectively to employee and visitor needs. Professional Competencies: • Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities for addressing challenges proactively., • Ability to multitask in fast-paced environment while maintaining attention to detail and service quality., • Passion for service and enthusiasm for creating hospitality-focused workplace environment., • Professional presentation and demeanor appropriate for high-touch service delivery., • Positive attitude and proactive approach to anticipating and meeting client needs. Physical and Practical Capabilities: • Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility for employee engagement., • Stamina to perform routine walkthroughs and assessments while maintaining professional presence., • Ability to move throughout building to support events, monitor conditions, and provide hands-on assistance., • Capability to handle varied physical tasks including event setup and materials management. Safety and Compliance: • Emergency Response Certification to support workplace safety and emergency preparedness., • Understanding of security protocols and commitment to maintaining secure workplace environment., • Knowledge of fire safety protocols and emergency procedures., • Experience in reception, concierge services, or client-facing roles in commercial real estate environment., • Knowledge of security systems, digital visitor management platforms, and fire safety protocols., • Experience with Canva or similar design platforms for marketing materials and visual communications., • Background in facilities management or property services within corporate settings., • Vendor management experience in corporate environments for coordination of services and events., • Social media management experience using Microsoft Teams and internal engagement platforms for workplace communications., • Experience working in multi-site operations with standardized processes and procedures., • Professional certifications in hospitality, customer service, or workplace experience management. Location: Andover, MA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 49,900.00 - 62,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Andover, MA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other