Senior Operations Manager
1 day ago
Fort Worth
Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What You'll Do1. Operations Leadership • Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards., • Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor., • Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers., • Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development., • Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed., • Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity., • Ensure accurate timekeeping and workforce planning for direct reports and assigned teams., • Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.2. Fulfillment Center Performance & Operational Excellence, • Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards., • Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency., • Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy., • Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions., • Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment., • Maintain proper layout of the warehouse, ensuring optimal product placement and material flow., • Ensure compliance with internal policies, safety standards, and all operational requirements.3. Industrial Engineering & Process Optimization, • Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes., • Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics., • Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency., • Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software., • Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization., • Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance., • Review production schedules and engineering specifications to improve fulfillment center methods and activities., • Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.4. Quality Control & Production Coordination, • Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs., • Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy., • Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary., • Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data., • Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing., • Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels., • Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact. What you'll need: • 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment., • Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives., • Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations., • Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis., • Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders., • Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists., • Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation.