Customer service agent jobs in Chicago, Illinois - Page 8Create job alerts

Job DescriptionBenefits: • Hiring bonus, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Our close-knit team of four is growing, and were excited to add more motivated professionals to our office. With an open, collaborative space, on-the-spot training, and plenty of opportunities to earn extra incentives, we make sure work is both productive and fun. Team dinners, community events, and ongoing promotions keep things exciting. We offer PTO, a 401k with a 5% match, life insurance assistance, and employer-paid licensing. If you're looking to grow in a dynamic and supportive agency, wed love to meet you! ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Michael Johnson - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain client relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to clients., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Strong leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionSalary: 50,000 Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Bilingual (English/Spanish) Technical Support Agent to join our team. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional service in both English and Spanish. This position serves as the first point of contact for all IT-related issues, fielding customer calls, emails, and support tickets, while troubleshooting, documenting, and resolving issues using available knowledge base resources. Essential Duties and Responsibilities: • Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more., • Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers., • Active Directory user management., • Collaborate with team members to support client needs and service delivery goals., • Proficiency in both English and Spanish, including reading, writing, and speaking., • Minimum 2 years of experience providing technical support to end users in a help desk or similar environment., • Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite., • At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+), • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing., • Ability to lift and transport computers and IT equipment as needed, • Valid drivers license, reliable transportation, and willingness to travel to client sites within the region., • Ability to prioritize tasks and manage time effectively., • Team-oriented mindset and customer-first attitude., • Experience with current versions of Windows Server., • Competitive salary and performance-based bonuses, • Medical, dental, and vision insurance, • 401(k) plan with company match, • Paid vacation, sick leave, and holidays, • Certification and mileage reimbursement, • Professional development opportunities and company-sponsored events This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Join Our Team as a Chat Support Agent! ✨ Are you a people person with a knack for solving problems and a passion for creating memorable experiences? At Mirror Booth Company, we believe that taking pictures is more than just capturing moments – it's about elevating events with cutting-edge photo and video experiences. Now, we're looking for a friendly and professional Chat Support Agent to help us deliver exceptional service to our customers. What You'll Be Doing ️ As a Chat Support Agent, you'll be the first point of contact for our customers, ensuring they have a smooth and enjoyable experience. Your main responsibilities will include: • Responding promptly to customer inquiries via chat with professionalism and a friendly tone., • Assisting customers in understanding our photo and video services., • Troubleshooting basic issues and providing solutions to ensure customer satisfaction., • Escalating complex inquiries to the appropriate team when needed., • 1 year of experience in a customer service or chat support role., • Strong written communication skills with attention to detail., • A positive attitude and the ability to remain calm under pressure., • Problem-solving skills and a customer-first mindset. Our team is collaborative, supportive, and passionate about what we do. If you're looking for a role where you can make an impact and grow your skills, this is the place for you! Ready to Apply? If you're excited about this opportunity and meet the qualifications, we'd love to hear from you! Send us your resume and a brief message about why you're the perfect fit for this role. Join us at Mirror Booth Company and help us take customer experiences to the next level! We can't wait to meet you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Join Our Team as a Call Center Agent! Are you a people person with a knack for communication? At Mirror Booth Company, we specialize in creating unforgettable photo and video experiences for events of all kinds. We’re looking for a friendly and professional Call Center Agent to be the voice of our company and help us deliver exceptional service to our clients. What You'll Be Doing As a Call Center Agent, you’ll be at the heart of our customer interactions. Your primary goal will be to ensure every client feels valued and supported. Here’s what your day-to-day might look like: • Answering incoming calls and responding to customer inquiries with a smile (even if they can’t see it!)., • Providing detailed information about our photo and video services to potential clients., • ️ Scheduling appointments and managing bookings efficiently., • ️ Resolving customer concerns and ensuring satisfaction with our services., • ✅ 1 year of experience in a call center or customer service role., • ✅ Strong communication skills—both verbal and written., • ✅ A friendly, professional demeanor and a positive attitude., • ✅ Ability to multitask and stay organized in a fast-paced environment. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionIf you're good at what you do, you can work anywhere. If you're the best at what you do, come work for Doma Technology.About Us Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values • Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way., • People First - We communicate with honesty and respect to our customers, colleagues, and partners., • Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment. Responsibilities • Communicate, timely, professionally and courteously with our borrower and lender customers, • Establish and maintain effective working relationships with a variety of lenders, • Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower, • Communicate with borrower or lender to resolve curative issues as needed, • Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted, • Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more, • Perform pre-close quality review of all title and escrow documents, • Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates), • Review and understand lender instructions in their entirety, • Complete closings in a timely and high-quality manner, • Prepare files for final policy generation, recording, and settlement statement, • Confirm vesting during balancing, • Ensure all invoices are obtained and funds collected prior to close, • Balance a closing disclosure, • Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal), • Verify signing details and accuracy of signed loan documents, • Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds, • Adhere to established quality and compliance standards, • 5+ years of title & escrow experience with demonstrated success., • Proven customer service experience, • Review and understand title search, • Possess ability to understand advanced title and curative items, • Ability to speak comfortably with Executive Level associates from Lender Partners, • Have a driven, positive attitude and ability to work as a team player, • Solution Driven, • Recognize and mitigate potential risk to organization, • Must understand title search/commitment content and requirements to clear for closing, • Excellent phone, email, face-to-face and remote communication skills with the, • Ability to handle heavy call volume effectively, • The ability to operate in a strategic and forward-thinking manner, • The ability to multitask, focus as required and to be proactive, • Ability to thrive in a fast-paced, metrics-driven work environment, • Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents, • Open minded to process changes, continuous system updates and enhancements, • Proficient in using various computer programs and ability to navigate educational company provided resources., • Diverse Lender experience required, • Effective time management, • Resware experience a plus! #LI-Remote Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case. This job is also eligible for the following compensation components: Commissions The base salary range for this role is shown below:$53,550—$77,400 USDHow we'll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: • Work/Life Balance - We encourage taking Paid Time Off (PTO)!, • 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity), • Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start in the following month following your first day of employment, • Health Savings Account (HSA), • 401K with company match program, • Short-Term & Long-Term Disability, • Supplemental Life and AD&D Insurance

Job DescriptionDescriptionPosition: Call Center Customer Service Agent Company: Pocket Ledge Location: Chicago ,IL Salary Range: $18.50 - $28.00 per hour (depending on experience) About Pocket Ledge: At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing. Job Description: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service while addressing their inquiries and concerns. You will be responsible for handling a large volume of calls in a fast-paced environment, ensuring that each customer feels valued and heard. Your primary goal will be to resolve customer issues promptly and efficiently, enhancing their overall experience with our company. Key Responsibilities • Respond to customer inquiries in a timely and professional manner, • Resolve customer issues by identifying the problem and providing appropriate solutions, • Maintain a high level of customer satisfaction through excellent service, • Document and track customer interactions in our CRM system, • Work collaboratively with team members to improve processes and customer experiences, • Assist with product and service inquiries to provide informative responses to customers, • Adhere to company policies and procedures while managing customer interactions Skills, Knowledge and Expertise • High school diploma or equivalent; additional education preferred, • Proven experience in customer service or a call center environment, • Strong verbal and written communication skills, • Ability to handle high volume calls while maintaining quality service, • Proficient in using computer systems and CRM software, • Excellent problem-solving skills and attention to detail, • Competitive salary and benefits package., • Opportunities for professional development and career advancement., • A supportive and collaborative work environment., • Health insurance, retirement plans, and paid time off., • Employee discounts on company products/services.