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Job DescriptionBilingual Call Center Scheduling Coordinator Location: Tampa, Florida Organization: Tampa Family Health Centers (TFHC) About Tampa Family Health Centers At Tampa Family Health Centers, healthcare is more than a service—it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care. Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community. Position Summary We are seeking a Bilingual Call Center Scheduling Coordinator to join our team. In accordance with TFHC policies and procedures, this role is responsible for answering incoming calls, scheduling patient appointments, and tasking phone messages to the appropriate health center and personnel. The coordinator plays a vital role in ensuring a positive patient experience through excellent communication and customer service. Essential Responsibilities * Answer and direct incoming telephone calls received by the call center * Accurately and efficiently schedule patient appointments * Task phone messages to health centers’ task pools as appropriate * Collect and enter demographic information into the Electronic Health Record (EHR); verify corrections as needed * Utilize call center training materials and adhere to established policies and procedures * Demonstrate consistent application of quality customer service skills * Support TFHC’s Mission, Vision, and Values * Adhere to HIPAA, TFHC, and accreditation agency rules and regulations * Perform other duties as assigned by supervisor Qualifications * High School Diploma or equivalent required * Minimum of six (6) months of customer/patient service experience in a high-volume FQHC, hospital, or call center Skills & Abilities * Exceptional customer service skills * Strong verbal and written communication skills; bilingual (English/Spanish) or multilingual strongly preferred * Familiarity with medical and dental terminology * Ability to use and maximize call center software and related technology * Proficiency in Microsoft Office Suite and Electronic Health Records * Ability to thrive in a fast-paced, high-demand administrative or clinical setting Benefits & Rewards TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees): * Medical, Dental, and Vision Insurance * Life and Disability Insurance * Generous PTO and 7 paid company holidays * 401(k) program with employer contribution after one year * Employee discount program for tickets, movies, travel, and other entertainment options Why Join TFHC? At TFHC, you’ll be part of a team that values innovation, compassion, and excellence. We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay. Join Us If you’re ready to embark on a career journey that’s more than just a job, apply today and help us deliver exceptional patient scheduling and support services at Tampa Family Health Centers.

Job Description Responsibilties: • Make service appointments, • Ask the client qualifying questions to uncover needs and directs calls appropriately, • Ensures that service consultants receive messages promptly, • Filing Repair Orders, • Concierge, assuring client guest lounges are neat and fully stocked with beverages and snacks, • High School Diploma or Equivalent, • Demonstrated customer service skills, • Demonstrated communication and interpersonal skills, • 6-12 months previous work experience (preferred)