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Job Description Overview The Bell Person’s primary role is to assist guests with their luggage at all times, but especially when arriving or exiting the hotel. This role will also be responsible for safely transporting guests between the hotel and the Louisville International Airport. The Bellperson will provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will also share in Houseperson duties as needed. Safety and Environmental Performance • Lead the safety effort by personal example, • Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses, • Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers, • Immediately report all injuries to the supervisor or manager on duty Work Requirements • Will serve as the face of the Crowne Plaza Hotel, • A successful candidate supports our brand by providing our guests with exceptional customer service, • Must be willing to greet our guests with a smile and in a hospitable, friendly, and professional manner, • Will assist our guests with the unloading and loading of luggage, transporting luggage to and from the guest's room, • Safely and efficiently operate the hotel shuttle van to transport guests to and from the airport and assist with loading and unloading guest’s luggage and other belongings as needed., • Provide exceptional customer service by greeting guests, assisting with luggage, and ensuring a comfortable and enjoyable ride., • Maintains the front port-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks etc., • Maintain a clean and well-maintained shuttle van, including washing, cleaning, fueling, regular inspections and adherence to maintenance schedules., • Inspects van to ensure that it is in order and that supplies are adequate. Reports damage, accidents, or unsafe conditions immediately to supervisor., • Follow all traffic laws and safety regulations while operating the shuttle van, ensuring the safety of passengers and other road users., • Coordinate with the Front Office Managers or Director of Rooms to schedule shuttle runs based on hotel needs., • Keep accurate records of shuttle runs, including passenger counts, destinations, and any notable incidents or feedback. Complete and submit daily vehicle inspection and guest count checklists., • Adhere to the hotel's policies and procedures, including confidentiality and security protocols., • Serves as a source of information on the location of restaurants and entertainment, • Provides directions within the hotel to meeting rooms, restaurants, and other general information, • Maintain a professional appearance and demeanor at all times, representing the hotel in a positive manner., • Keeps curb and work area neat and clean, • Other duties as assigned Qualifications • High School diploma or Equivalent, • Ability to lift at least 50 pounds, • Familiar with the Louisville and surrounding area, • Must have a pleasant attitude, professional, and manners, • Display the willingness to provide exceptional customer service to our guests, • Hospitality experience desired Working Conditions Will be standing, walking, pushing and pulling carts, and lifting luggage. Physical Requirements • Exert physical effort in transporting 50 pounds, • Endure various physical movements throughout the work areas, • Reach 6 feet, • Remain in stationary position for 1 hour throughout work shift, • Satisfactorily communicate with guests, management and co-workers to their understanding Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description The Director of MRO Customer Service is responsible for owning, leading, standardizing, and elevating the end-to-end customer service experience, from initial customer engagement through order execution, repair turnaround, delivery, and post-delivery support, ensuring a consistent, First-Class experience for customers while supporting profitable growth. This is a hands-on leadership role focused on team management, customer communication, improving operational efficiency, and services as the first escalation point for key customers. The Director partners closely with Operations, Sales, Supply Chain, Quality, and Finance to ensure customer commitments are met while supporting efficiency, margin, and on-time delivery. Essential Job Functions: • Build, coach, and lead a high-performing customer service team, ensuring consistent service standards, • Identify and replicate best practices across the MROs, • Ensure customers receive proactive, professional, and transparent updates throughout the repair order lifecycle, • Foster a culture of accountability, collaboration, and customer-centric thinking, • Maintain strong customer relationships by understanding customer priorities and expectations, • Assist with responding to customer RFQs, proposals, and service information in a professional and timely manner, • Develop, document, and implement standardized processes (work order quoting, order management, RMAs, warranty), • Identify and implement enhancements to systems, tools, and workflows that strengthen team productivity, • Define and own customer service KPIs (response time, quote turnaround, TAT, on-time delivery, NPS, escalation rates), • Create dashboards, reports, and analytics that provide clear visibility into customer service’s performance and efficiency, • Work with Finance to improve order-to-cash performance, billing accuracy, and dispute resolution, • Monitor daily workflow and workloads to ensure priorities are met, • Ability to address customer inquiries, issues, and concerns effectively, • Bachelor’s degree in Business, Sales Management, or related field, • 5+ years of experience in customer service supervisory role, sales, or similar role, • Proven ability to lead and manage cross-functional teams, • Strong analytical, organizational, and problem-solving skills, • Advanced proficiency in Excel, Quantum (ERP), PowerPoint presentation development and experience using CRM systems (Salesforce preferred), • Excellent communication skills and the ability to present data-driven insights to senior leadership

Job Description We pride ourselves on delivering exceptional service, proactive communication, and seamless project execution that drives customer satisfaction and business growth. We are currently seeking a Project Manager to join our team and oversee the planning, coordination, and execution of projects across our organization. As a Project Manager, you will serve as the central point of contact for both internal teams and external customers, ensuring projects are completed on time, within budget, and to the highest standard of quality. You will lead the full project lifecycle, set the standard for proactive planning, and provide clear, consistent communication across all stakeholders. JOB DUTIES AND RESPONSIBILITIES: * Develop comprehensive project plans, including tasks, deliverables, timelines, and stakeholder responsibilities. * Assess project readiness and proactively identify potential roadblocks to ensure smooth execution. * Oversee daily project coordination, including scheduling, technician dispatch, and equipment deployment. * Maintain real-time visibility into project status and proactively communicate updates to internal teams and customers. * Serve as the primary point of contact for customers, vendors, and internal teams, managing expectations and project scope. * Lead project meetings with stakeholders to review progress, address concerns, and maintain alignment. * Prioritize multiple projects based on urgency, resources, and customer needs while adjusting schedules as priorities shift. * Deliver accurate project reporting, including status updates, forecasts, and post-project evaluations. * Identify process improvements and implement best practices to enhance efficiency and service quality. * Support field teams during critical project phases, including late-night or early-morning “live day” windows. * Uphold professionalism and integrity in all interactions with customers, vendors, and internal teams. DESIRED ATTRIBUTES: * Passion for helping customers and supporting team success. * Strong organizational skills with the ability to manage multiple complex projects simultaneously. * Exceptional verbal and written communication skills, calm under pressure, and able to resolve issues efficiently. * Self-starter with a strong sense of accountability and the drive to grow into future leadership roles. * Adaptable, detail-oriented, and able to navigate rapidly changing circumstances. * Skilled in leveraging software tools for project management, scheduling, and reporting. * Ability to coordinate and influence diverse teams, including those who do not report directly. QUALIFICATIONS: * Bachelor’s degree required. * Prior experience as a Project Manager, ideally managing projects with multiple stakeholders and interdependent tasks. * Strong knowledge of project management principles, including project lifecycle and methodology. * Experience defining project scope, allocating resources, and driving projects to completion. * Demonstrated success working in fast-paced environments that require discipline, proactive planning, and strong follow-through. JOB COMPETENCIES: Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes. Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills. Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback). Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts. WORKING CONDITIONS: Physical Activity | Frequency Sitting | Occasional Standing | Constant Crouching, Bending, Stooping | Frequent Walking | Frequent Climbing Stairs | Occasional Reaching | Occasional Grasping | Occasional Pushing/Pulling | Frequent Lifting | Occasional Near Vision | Constant Far Vision | Constant Hearing | Constant Talking | Frequent Travel | Frequent Thrive is an Equal Opportunity Employer.

Job Description Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth. Job Overview: As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction. Key Responsibilities: 1. Guest Greeting and Seating: * Welcome guests with a friendly and positive attitude as they arrive at the restaurant. * Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait. * Escort guests to their tables, presenting menus, and providing any necessary assistance. * Seat guests according to seating charts and server rotation, optimizing table turnover. 2. Reservation Management: * Take and confirm reservations over the phone or through the restaurant's reservation system. * Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately. * Communicate special requests and guest preferences to servers and kitchen staff. 3. Guest Assistance: * Provide guests with information about the restaurant, including menu items, daily specials, and promotions. * Assist guests with coat check, if applicable. * Handle guest inquiries, concerns, or special requests with professionalism and attentiveness. 4. Communication and Coordination: * Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service. * Relay any important guest information to the appropriate team members. * Coordinate with servers to manage guest flow and ensure a smooth dining experience. 5. Waitlist Management: * Keep track of waiting guests and notify them when their tables are ready. * Communicate waitlist status and estimated wait times to waiting guests. 6. Cleanliness and Organization: * Keep the host/hostess stand and waiting area clean, organized, and well-stocked. * Ensure menus, promotional materials, and other items are in good condition and readily available. Qualifications: * Excellent customer service and communication skills. * Friendly and outgoing personality with a positive attitude. * Strong organizational and multitasking abilities. * Ability to remain calm and professional in high-pressure situations. * Familiarity with reservation systems or software is a plus. * Previous host/hostess experience is preferred but not required; training will be provided. Physical Requirements: * Ability to stand, walk, and move around the restaurant for extended periods. * Occasionally lift and carry items up to 20 pounds. * Flexibility to work evenings, weekends, and holidays. This position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations. We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant. If you are a hospitality-focused individual who enjoys creating a positive first impression and ensuring an exceptional guest experience, we encourage you to apply. Join our team and be an integral part of delivering memorable dining experiences to our guests! At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.

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