Help Desk Analyst /IT Infrastructure & Operations Manager
3 days ago
Philadelphia
Job Description Title: Help Desk Analyst/ IT Infrastructure & Operations Manager Client: The Enterprise Center Location: 4548 Market Street, Philadelphia, PA Note: On-site role for about 15-20 hours a week Job Description: IT Infrastructure & Network Operations: • Review network performance metrics including uptime, latency, and bandwidth utilization., • Validate SD-WAN, SASE, and Azure ExpressRoute connectivity., • Review firewall, VPN, and secure access configurations., • Confirm backup processes are running successfully., • Check network device health, firmware status, and alerts., • Identify capacity or infrastructure risks. Azure Cloud & Identity Management: • Review Azure resource usage and monthly costs., • Audit Azure AD / Entra ID users, roles, and group memberships., • Review MFA and conditional access policies., • Remove inactive or unnecessary accounts., • Verify Azure backup, monitoring, and recovery processes. Cybersecurity & Compliance: • Review MDR, SOC, and SentinelOne security reports., • Validate endpoint protection and EDR agent health., • Review vulnerability scan results and remediation actions., • Participate in monthly security review meetings with vendors., • Update security and incident response documentation. Helpdesk & End-User Support: • Review helpdesk ticket volume and resolution metrics., • Resolve or escalate open support tickets., • Identify recurring user issues and implement preventative fixes., • Update end-user documentation and FAQs., • Perform device health checks on supported equipment. Building Systems, Security & BAS: • Verify access control, CCTV, and BAS system functionality., • Review system logs and alerts for anomalies., • Confirm network connectivity for building systems., • Coordinate vendor maintenance or repairs as needed., • Ensure access permissions reflect current staffing and tenant needs. Vendor & Service Provider Management: • Conduct monthly vendor service reviews., • Review SLA performance and outage reports., • Validate vendor invoices against contracts., • Track and resolve outstanding vendor issues., • Plan upcoming upgrades or maintenance windows. Documentation & Asset Management: • Update network diagrams and system documentation., • Review IT and building system asset inventories., • Verify software and licensing compliance., • Document system changes and incidents. Reporting & Executive Communication: • Prepare monthly IT operations summary for the EVP., • Report on uptime, incidents, helpdesk trends, and system risks., • Highlight budget impacts and upcoming priorities. Planning & Continuous Improvement: • Identify infrastructure and security improvements., • Review lifecycle planning for IT and building systems., • Evaluate smart building and automation opportunities., • Define priorities for the upcoming month.Company DescriptionTri-Force is an established IT software consulting services firm offering innovative solutions to Federal/State/Local government agencies, Small-to-Medium size companies, startups, and corporates. Tri-Force specializes in providing innovative and cost-effective IT Staffing (Contract, Contract-to-Hire, Full-time placement), software development (web and mobile apps), website design, systems integration, data analytics, systems automation, cybersecurity, and project management, and cloud technology solutions.Tri-Force is an established IT software consulting services firm offering innovative solutions to Federal/State/Local government agencies, Small-to-Medium size companies, startups, and corporates. Tri-Force specializes in providing innovative and cost-effective IT Staffing (Contract, Contract-to-Hire, Full-time placement), software development (web and mobile apps), website design, systems integration, data analytics, systems automation, cybersecurity, and project management, and cloud technology solutions.