Aviation Part 135 General Manager
hace 7 días
Ypsilanti
Job DescriptionDescription: Kalitta Charters is seeking a consistently hard-working, hands-on General Manager (GM) who is committed to reliable quality service, building strong customer relationships, and leading high-performing teams. This role is the driving force behind service excellence and financial growth in Ypsilanti, MI. The General Manager's two most important responsibilities are but are not limited to: • Maintaining uncompromising quality assurance in all operations. Key Responsibilities are but are not limited to 1. Quality Assurance (Top Priority) • Ensure all services meet or exceed Kalitta Charters' quality standards., • Conduct regular quality audits and inspections to guarantee flawless execution., • Provide weekly performance reports to clients and ownership., • Hold managers and supervisors accountable for delivering consistent, excellent results., • Quickly address customer concerns, complaints, or service gaps. 2. Revenue Growth & Upselling (Second Priority) • Serve as the primary driver of financial growth., • Consistently identify and close upsell and cross-sell opportunities with existing clients., • Educate customers on additional Kalitta Charters services that improve efficiency, safety, and presentation of their aircraft and facilities., • Proactively generate new business leads and proposals within the airport community., • Tracks upsell activity and report monthly revenue impact. 3. Safety and Compliance • Conduct unannounced site visits to ensure adherence to Kalitta Charters and client safety policies., • Lead safety meetings, proactive training, and participate in investigations., • Collaborate with the Safety/Training Department to maintain compliance., • Regulatory Compliance – Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance with all FAA, TSA, and DOT regulations., • Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners., • Where applicable, ensure all international requirements are met and complied with, working with Customs and Border Patrol and governments where necessary to procure rights and slots. 4. Operational Leadership • Oversee all repair and maintenance activities, ensuring the station operates efficiently and meets all FAA and other regulatory requirements., • Ensure all certifications are maintained and comply with all local, state, and federal aviation regulations., • Implement and monitor repair processes, workflows, and schedules to maximize productivity and minimize turnaround times., • Oversee scheduling, staffing, and turnover management., • Ensure site managers and supervisors are trained in operations and administration., • Approve raises with ownership approval; monitor disciplinary issues with Human Resources. 5. Training and Development • Coordinate training plans with the Training Manager and Safety Manager., • Identify and close skill gaps across the team., • Foster strong communication between staff, management, and clients., • Lead, mentor, and manage a team of technicians, inspectors, and administrative personnel., • Recruit, hire, and train team members to ensure the highest standards of service and compliance., • Foster a culture of safety, quality, and continuous improvement across the repair station. 6. Administrative & Financial Management • Make informed P&L decisions on staffing, expansion, and purchasing., • Audit vehicles and equipment; manage supply chain needs., • Dedicate time monthly to complete audits, employee check-ins and customer check-ins., • Ensure all operational checklists and reports are 100% accurate and on time., • Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees/leadership to establish excellent two-way communication. Be a role model for others to follow., • Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time.Requirements:, • Bachelor’s degree in aviation related field, • Minimum of 3 years of experience in a leadership role within Part 135 Operator., • 5 years managerial experience with focus on safety, operations, and client relations., • In-depth knowledge of FAA regulations, Part 135 Operations, pilot regulations, and aircraft maintenance processes., • Proven success in quality assurance, audits, or customer service management., • Experience in upselling or business development within an operations-heavy role., • Excellent leadership, communication, and problem-solving skills., • Ability to travel consistently and manage multiple functions effectively., • Candidate should be motivated, resourceful, energetic, organized, and able to manage and be managed, • Candidate must be reliable, punctual and flexible, • Candidate must be able to multi-task, respect and maintain confidentiality, • Candidate must be ethical, trustworthy with sensitive information, • Candidate must be service oriented and able to work at a fast pace and handle stress and problematic issues well with a good attitude, • Candidate must be able to communicate effectively and work within a team-focused environment, • Candidate must be respectful of diverse populations and cultures, • Operation based in Ypsilanti, MI at Willow Run Airport (YIP), • Must be available full-time, • Must be at least 18 years of age, • Must be legally authorized to work in the United States, • Employer Provided Benefits:, • Short Term, • Employee Assistance Program (EAP), • Basic Life Insurance with Accidental Death & Dismemberment Insurance, • Travel Assistance Program, • Fidelity 401K with match, • Additional Elective Benefits:, • BCBS – Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription starting after 60 days, • EyeMed - Vision, • Flexible Spending Account – Medical and Dependent Care, • Long Term Disability, • Life Insurance for Employee, Spouse, and Child, • Accident and Critical Illness Insurance for Employee, Spouse, and Child, • Hospital Indemnity for Employee, Spouse, and Child, • Met Law Coverage, • Nationwide Voluntary Pet Insurance