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The Area Executive Director (AED) – Hospice provides strategic, operational, and financial leadership across multiple hospice branch locations throughout New Mexico. This role serves as a key liaison between Branch Executive Directors and the Area Vice President of Operations (AVP), ensuring alignment with organizational goals while driving clinical excellence, regulatory compliance, and strong financial results. The AED is responsible for fostering growth, strengthening leadership capabilities at the branch level, and ensuring the delivery of high-quality, patient-centered end-of-life care consistent with organizational values and standards. • Provide direct oversight and support to multiple branch Executive Directors, ensuring effective day-to-day operations across all hospice locations., • Standardize processes and ensure consistent execution of policies, procedures, and best practices., • Monitor operational metrics, identify gaps, and implement performance improvement initiatives., • Drive financial performance across assigned branches, including census growth, revenue targets, expense management, and EBITDA., • Partner with finance to develop and manage budgets, forecasts, and productivity benchmarks., • Analyze financial reports and operational KPIs to ensure achievement of business objectives., • Ensure all locations meet or exceed federal, state, and accreditation standards (e.g., Medicare Conditions of Participation, hospice regulations)., • Promote a culture of clinical excellence, patient safety, and quality outcomes., • Partner with clinical leadership to address survey readiness, audits, and corrective action plans., • Coach, mentor, and develop branch Executive Directors and emerging leaders., • Drive leadership accountability for performance, engagement, and culture., • Participate in recruitment, succession planning, and retention strategies for key leadership roles., • Partner with sales and business development teams to drive strategic growth initiatives and market expansion., • Monitor referral trends, payer mix, and competitive landscape to identify growth opportunities., • Ensure alignment between operations and sales to optimize census growth and patient access., • Translate organizational strategies into actionable plans at the branch level., • Lead initiatives such as acquisitions, de novos, integrations, and service line expansions., • Collaborate with the AVP and senior leadership to achieve regional and organizational goals., • Build strong relationships with physicians, referral sources, community organizations, and healthcare partners., • Serve as a visible leader within the community and industry., • Escalate and resolve complex operational or patient care issues., • Perform other duties as assigned., • Bachelor’s degree in healthcare administration, business, nursing, or related field required, • Graduate from an accredited registered nursing program strongly preferred with a current license to practice in the state, • Master’s degree (MHA, MBA, or related) preferred, • Minimum of 5–7+ years of leadership experience in hospice or healthcare operations, • Multi-site leadership experience strongly preferred, • Demonstrated success in managing financial performance, growth, and operational outcomes, • Deep understanding of hospice regulations, reimbursement models, and compliance requirements, • Strong financial acumen and ability to manage P&L performance, • Proven leadership and team development skills, • Excellent communication, problem-solving, and decision-making abilities, • Ability to balance strategic thinking with hands-on operational execution, • Frequent travel required within assigned state/region, • Valid driver’s license and proof of insurance are required. What We offer: • Great culture and team atmosphere, • Comprehensive benefits, including medical, dental, and vision, effective on the first of the month, • 401(k) retirement plan with a generous company match, • Generous time off accruals, • Paid holidays, • Mileage reimbursement, • Tuition Reimbursement, • Employee Referral Program, • Bonus Eligible, • Hospice Certification benefit and salary increase, • Merit Increases, • Employee Discount Programs This is an opportunity to lead and shape hospice care delivery, making a meaningful impact on patients, families, and communities while advancing your leadership career within a mission-driven organization. Apply today! #ACHOS Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.

Job DescriptionASSISTANT MANAGER FULL-TIME (35+ weekly hours), NON-EXEMPT Position Summary: The Assistant Managers (AM) role is to assist the General Manager in the oversight of all operations of the restaurant including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The AM is also responsible for protecting the current sales volume and working to aggressively increase future sales volume. Ultimately, it is the duty of the AM to assist in running an efficient restaurant operation, rendering fast customer service in a friendly manner in a clean and sanitary atmosphere. The AM reports to the General Manager. Essential Functions: • Know and embody the Mission, Vision and Core Values of Blakes Lotaburger., • Demonstrate the highest level of customer service by being polite and friendly to customers, especially when handling complaints., • Ensure proper preparation of each menu item the proper way, every time. Never walk past a mistake., • Possess exceptional leadership skills in order to motivate management staff and crew members to perform all job duties with the customer in mind., • Possess expert knowledge of both Blakes Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures., • Ensure that all crew members comply with all Blakes Lotaburger Policies & Procedures., • With the direct involvement of the General Manager enforce all Blakes Lotaburgers Policies & Procedures through appropriate discipline., • Ensure that the kitchen is in compliance with all applicable food safety laws at all times., • Ensure that the store safe is always secure unless in immediate use and that cash deposits are delivered to the bank according to Blakes Lotaburger cash handling policies per Book 1., • Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report any deposit discrepancies to your General Manager immediately., • Responsible for assisting the General Manager with inventory of the product in your store at the required intervals and ordering in quantities that correspond with your stores needs., • Learn to create work schedules for all crew members on a weekly basis, ensuring the store is fully-staffed and employees are assigned shifts for their availability, while honoring your employees requests for time off as long as you are able to appropriately staff your store. AM responsible for scheduling when GM is out., • Ensure the store is in compliance with all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers compensation reporting., • Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns., • Learn about recruiting new crew members to allow for flexible scheduling; accept new applications, assist GM in scheduling & conducting interviews and hiring qualified and motivated crew members who will be passionate about Blakes Lotaburgers food and fanatical about the process., • Assist with training and development of all crew members to allow for proper succession planning of future shift and assistant managers; provide feedback on performance with all crew members., • Other duties as assigned, including stocking shelves, receiving delivery trucks and housekeeping., • Work closely with GM to maintain compliance with sales, food and labor targets. Qualifications/Requirements (Education/Training/Experience/Abilities): • Ideal candidate will have a High School Diploma, one or more years of restaurant management experience, an associates degree in related field, or college coursework in business management., • Ability to work at least 35+ hours per week, including varying evenings, weekends and holidays. Flexibility is critical for management level employees., • Ability to work on an on-call basis in emergencies., • Appearance must be professional, neat, clean and well-groomed. Visible (neck tattoos are prohibited) tattoos must be appropriate and facial piercings may not be worn at work, but clear spacers or piercing retainers are allowed., • Must be able to quickly become proficient on Blakes Lotaburger restaurant operations, General Policies & Procedures, Book 1 Store-Level Operations., • Must have expert understanding of health codes and procedures for handling raw meat and eggs., • Possess moderate level computer skills to include electronic mail, Point of Sale system, BOH reporting and the ability to generate product orders with Blakes Lotaburgers computer system., • Must possess strong teamwork and communication skills., • Ability to read/write/speak in English., • Bilingual in Spanish/English is a plus., • Ability to read, understand, apply and adhere to policies and procedures., • Must be able to pass a pre-employment background check, including a motor vehicles record search., • Must have a valid drivers license, reliable vehicle and auto insurance that meets or exceeds state minimum liability requirements., • Food Handler Certified and ability to become ServSafe certified within 90 days. Essential Physical/Emotional Requirements: • Physical requirements include: lift up to 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach. Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must., • Must be able to safely work with knives and other sharp objects, wearing any necessary protective equipment when needed., • Work well with others in a team environment, often sharing tasks and/or collaborating on solutions., • Work scheduled hours while physically present in the restaurant. Weekly schedule should include varying evening and weekend shifts, in addition to some Holidays., • Ability to see and hear., • Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of work stress., • Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication. Blakes Lotaburgers policy of equal opportunity includes the following: race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical/mental disability (or perceived disability) or any other status protected by local, state or federal law. This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment. Blakes Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law. Blakes Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation, contact the Human Resources Department at HR@lotaburger.com or 505-884-2160 Ext. 1644. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Job DescriptionPrimary Accountability: The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees. Essential Functions: The essential functions of the Crew Person position are denoted below in the following key areas: TOTAL GUEST SATISFACTION: Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. • Follows all Carl’s Jr. Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “Six Dollar Service.”, • Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned., • Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards., • Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees. TRAINING AND DEVELOPMENT:Strives to improve personal skills and performance level. • Follows the steps outlined in the Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level., • Communicates to immediate supervisor when additional training, guidance and practice is needed., • Understands how each job responsibility in the restaurant impacts the Guest customers, other employees and overall operations., • Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations., • Is performance oriented and driven; understands performance expectations and is aware of performance results. JOB EXPECTATIONS: Consistently meets job expectations to positively impact the sales and profits of the restaurant. • Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work., • Supports the goals, decisions and directives of Restaurant Management; performs additional duties and responsibilities as directed by Restaurant Management., • Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities. POLICIES & STANDARDS: • Follows and complies with all company policies standards s, procedures and guidelines., • Follows all Carl’s Jr. safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests., • Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results. CARL’S JR. SHARED VALUES: • Models and encourages Carl’s Jr. shared values., • Is completely focused on and driven by the Guest., • Is of high personal integrity and treats all employees with honesty, respect and dignity., • Contributes to an environment of trust to ensure honest, open and direct communication., • Is performance oriented and driven; understands performance expectations and is aware of performance results.Requirements: EDUCATION • Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus. EXPERIENCE, • Must be a minimum of 16 years of age. TRANSPORTATION • Must have reliable transportation to work. ACCESSIBILITY Must have telephone or other reliable method of communicating with the restaurant. HOURS Must be able and willing to work flexible hours, possibly including opening and closing shifts.Skills & AbilitiesDemonstrates and/or possesses the following:, • Ability to work with others (as a team)., • Ability to comfortably interact with all Guests., • Ability to look at the restaurant operations (from a Guests viewpoint)., • Ability to meet performance standards for assigned tasks and duties., • Ability to take initiative., • Problem solving skills.Physical Abilities Must be able to:, • Stand for long periods of time., • Bend and stoop., • Work around heat., • Work around others in close quarters., • Move throughout the restaurant to work specific stations or perform assigned tasks., • Able to lift 50 – 75 lbs. comfortably., • Work with various cleaning products. We use eVerify to confirm U.S. Employment eligibility.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job DescriptionJob Summary The Program Manager is responsible for overseeing programs, tracking their status, and leading conflict resolution to ensure said programs remain on plan, are delivered on time, and meet both customers’ expectations as well as the company’s revenue and profitability goals. This includes interfacing with sales and customers to provide updates and seek input as needed, and with engineering, operations, and quality to coordinate design, sourcing, prototyping, production, and shipping activities. Duties & Responsibilities DUTIESRESPONSIBILITIESSupport business development activities. • Support the drafting of RFI, RFP, and RFQ responses., • Inform sales about new opportunities with existing customers., • Support the capture of follow-on business through existing programs.Cooperate with Salesperson and Product Manager to ensure smooth transition of programs from closing (PO received) to fulfillment process., • Ensure all functional groups have reviewed, as applicable, customer and contractual requirements and have provided a methodology to address., • Review new customer contracts/POs and provide acknowledgement to customers., • Create “Jobs” folders post-award., • Assume responsibility as the main point of contact after a contract is awarded/PO is received., • Support engineering efforts on assigned programs, including review of technical requirements, participation in design reviews, and oversight of system integration activities., • “Provide technical input and coordination between engineering and program stakeholders to ensure compliance with aerospace/defense standards and customer requirements.Plan and manage programs through the fulfillment process., • Lead development and management of the Integrated Master Schedule (IMS) in accordance with program requirements, customer milestones, and contractual obligations. Craft and deploy project management tools as needed., • Maintain open, effective communication among all functions involved in the fulfillment process., • Maintain constant communication with customers and sales on program status, issues, and resolutions., • Assess customer satisfaction and provide internal awareness of customer issues and concerns if any., • Organize and direct program milestones with the customers – for example, KOM (kick-off meeting), SRR (system readiness review), CDR (critical design review), PDR (preliminary design review), SOI (stages of involvement), etc., • Coordinate and lead customer visits or meetings at customer sites., • Prepare and deliver reports for customers as needed., • Promptly and thoroughly answer all questions and concerns from the customers regarding their programs., • Lead the response to post-award customer documentation by customer such as test results, certificate of conformity (CoC), shipping documents, etc., • Negotiate scope change impacts with customers., • Manage commercial or technical changes in programs in cooperation with all functions affected., • Keep the “Jobs” folders up to date., • Ensure all contract deliverables are met in a timely and comprehensive manner., • Establish priorities for each program for the matrixed team, clearly communicate these priorities, and reconcile any resource or other conflicts., • Oversee schedule attainment by all functions as well as drive for timely functional hand-offs., • Track the status of programs through the fulfillment process and lead the development of countermeasures whenever programs are falling behind in the schedule or failing to meet customers’ expectations., • Identify program risks and lead the mitigation of the same., • Manage and prioritize Engineering requests through the fulfillment process., • Collaborate with Engineering to ensure products meet customer requirements., • Coordinate qualification test activities with Engineering and review results for adequacy., • Work with Product Manager and Supply Chain to address end-of-life components impacting on-going programs., • Enforce comprehensive production readiness reviews (PRR) and coordinate seamless transition from development/prototyping to production., • Lead program review meetings (PRM) monthly to communicate program status to the organization., • Elevate significant issues to upper management., • For each program, calculate estimate to complete (ETC) and estimate at completion (EAC), monitor actual vs. budgeted expenses, track cost and gross margin, and report on all of them., • Own full Profit & Loss (P&L) responsibility for assigned program(s), including forecasting, budget management, cost control, and variance analysis., • Partner with Finance and Operations to ensure program profitability, monitor key performance metrics, and drive corrective actions when necessary.Support customers through the post-sale process., • Maintain regular contact with customers after the delivery of products., • Lead the resolution of programs’ warranty and non-warranty issues., • Provide follow-on support for the life of the programs such as responding to subsequent RFQs, redesign efforts, etc. Required Skills/Abilities:, • 10+ years relevant experience in Program Management and/or Operations Management of Aerospace and Defense programs., • Bachelor’s Degree, Engineering Preferred., • PMP Certifications preferred., • This position requires up to 25% travel to customer sites, suppliers, and company facilities (domestic and international)., • Excellent customer relations skills., • Demonstrated experience interfacing with customer’s engineering, subcontracts, program management, and executive management organizations., • Understanding of defense-related avionics/electronics technology. Airborne recording, processing, and routing experience a plus., • Understanding of and experience with all phases of mil/defense programs including design and development; Qual testing; SDRL’s; pilot production; rate production; and aftermarket support, • Understanding of DFAR’s and government contracting rules and requirements., • Business development experience with major Aerospace and Defense Prime contractors and with DoD agencies (USAF, USN/USMC, Army, other). Experience on international Aerospace and Defense programs a plus., • Demonstrated experience collaborating closely with internal engineering, finance, manufacturing, and supply chain cross-functional teams., • MS Project understanding and scheduling experience., • Understanding of the application of Earned Value Measurement (EVM) techniques., • Experience assembling and evaluating complex bids and proposals, including non-recurring engineering, qual test, and recurring manufacturing content • Experience developing and tracking key performance metrics.Personal Traits and Characteristics:, • Quality First: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised., • Respect for People: Appreciates and leverages diversity in experience, heritage, education, organization level and gender., • Design by Fact: Gathers, analyzes and summarizes data to draw rational, fact-based conclusions., • Blameless: Seeks root-cause solutions and fixes processes rather than finding someone to blame., • Teamwork: Collaborative with customers, suppliers & associates at all levels towards mutual objectives., • Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues., • Customer Focus: Makes customers a primary focus, develops and sustains loyal, productive relationships., • Continuous Improvement: Develops and implements creative solutions to systems and processes., • Deliver Results: Driven to deliver short and long-term results. Maintains focus on what’s most important., • Adapting to Change: Able to effectively adapt to an environment of change, uncertainty, and ambiguity., • Intellect: Understands the conceptual, strategic, tactical and technical aspects of an issue., • Innovative: Generates and implements creative solutions. Challenges current methods and seeks alternatives., • Work Group: Ability to work within a small, high-performance group.Education and Experience: MS/BS degree in Computer Science, Engineering, Business or equivalent preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. This position requires travel of approximately 20%. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office environment with temperature control; may be exposed to chemicals related to the manufacturing process. The noise level in the work environment is usually moderate. Powered by JazzHR ezXzaA4bps

Job Description Do you enjoy winning the sale? We’re looking for an experienced Sales Manager to join our team at the Courtyard by Marriott at NMSU. This is more than just a sales role — it’s an opportunity to shape guest experiences, hit ambitious sales goals, and grow your career. What We’re Looking For A sales professional with a proven track record of hitting or exceeding goals (hotel sales preferred). A relationship-builder who thrives on prospecting, networking, and closing deals. Someone with a competitive spirit and self-driven motivation. Prior Marriott or Hilton sales system knowledge a plus. Major Duties: · Responds promptly to all inquiries, leads and correspondence from prospects, clients and guests. · Dedicates majority of time to direct phone sales, responding to leads, internet prospecting and direct cold calls. · Follows up with all clients before, during, and after their function to ensure customer satisfaction and repeat business. · Develops, calls on, makes personal visits, and maintains familiarity with differing market segments to target for solicitation. · Participates in revenue management calls, and training for front desk associates to encourage upselling and awareness of hotel revenue goals. · Develops an intimate working knowledge of all hotel departments and functions, including Front Desk, Operations, Housekeeping, Maintenance, Accounting, Marketing and Sales in order to be fully versed in all the hotel can offer our guests. · Maintains familiarity with and analyzes the competition from other hotels within the surrounding area. Stays abreast on industry trends and makes recommendations of changes which would affect operations. · In charge of ensuring our hotel is properly advertised in through all media channels. · Consistently meets and exceeds all established sales goals providing reporting on weekly activities. · Books meetings and conferences with an emphasis on up-selling guest rooms and additional amenities. · Follows up on progress of group booking, such as room night pick up, rooming lists, and cut-off dates with the operations team to manage hotel inventory. · Represents the hotel in a positive and professional manner at all times. · Maintain memberships and contacts with hotel industry associations. This means attending trade shows pertinent to assigned areas. · Establishes and maintains up-to-date communication will all hotel staff to prepare for and service groups and provide excellent service. · Completes all required documentation in the sales system and maintains client files for continuity. QUALIFICATIONS: • Strong background in revenue management and budgeting, • Proven track record of achieving and exceeding sales targets, • Flexible schedule and availability to attend networking and marketing events, • Exceptional customer service and guest relations skills, • ·A minimum of 2 years of hotel sales experience preferred, or 5 years’ experience in a sales-focused role., • Previous Marriott or Hilton experience a plus. PHYSICAL REQUIREMENTS: • Ability to sit for extended periods throughout the workday, • Ability to communicate clearly and effectively, • Manuel dexterity needed to type, • Ability to grasp to hold a telephone, • Frequent travel within the local market, requiring the ability to drive and visit clients., • Occasional lifting (up to 25 lbs.) for trade shows, presentations, and promotional events.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description TELLER Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Las Cruces, NM as a Teller! This full-time banking position typically works Monday through Friday from 8 AM to 5 PM, with some half-day Saturdays when needed. As our Teller, you'll earn a competitive wage of $16 - $18 an hour, plus incentives for balancing drawers and passing training classes. But that's not all! We also provide amazing benefits and perks, including: • Medical, dental, vision, and life insurance, • 401(k), • Paid time off (PTO), • Paid holidays, • Tuition reimbursement YOUR NEXT OPPORTUNITY STARTS HERE After submitting your application, you will receive either an email or text message with three links to continue the application process. These links will direct you to: 1. A formal application, 2. The Culture Index Survey, 3. A math assessment All three components must be completed in order to be considered for the position. DISCOVER WHO WE ARE Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture! THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE As our Teller, you'll play a crucial role in delivering top-notch customer service and ensuring smooth financial transactions. Your day will involve processing savings and checking accounts, loan transactions, and cashing checks. You'll be responsible for maintaining accurate account records and balancing your cash drawer daily. You'll also handle ATM machine balances, cross-sell bank services, and receive payments for various loans. Your ability to identify sales opportunities and make professional referrals will contribute to our team's success. Each interaction with a customer is an opportunity to represent Pioneer Bank with courtesy and professionalism, ensuring prompt, efficient, and accurate service. Whether you're explaining account options or processing transactions, your role will be vital in building strong relationships with our customers! QUALIFICATIONS • High school diploma or equivalent, • Physical ability to stand for extended periods when providing customer service, • Ability to use a computer keyboard and a 10-key calculator by touch, • Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor, • Ability to read and legibly write up documents for customers, • Strong communication and interpersonal skills, • Basic computer skills Having at least 1 year of relative job experience is a plus! We look forward to connecting with you!

Job DescriptionPrimary Accountability: The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions: The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. • Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return., • Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately., • Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards., • Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC., • Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests., • Suggests to Restaurant Management ways to improve Guest service. TRAINING AND DEVELOPMENT Strives to improve the skills and performance of all Crew Persons. • Effectively trains Crew Persons utilizing the existing training program., • Provides regular performance feedback to motivate and improve the performance of all Crew Persons., • Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale., • Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations., • Makes an on-going effort to improve personal performance level. SUPPORTS BUSINESS OBJECTIVES Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. • Makes sound business decisions quickly to ensure Guests receive service beyond their expectations., • Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork., • Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management., • Supports the goals, decisions and directives of Restaurant Management. POLICIES & STANDARDS Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices. • Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner., • Holds employees and self accountable for the methods and processes used to achieve results., • Role models and sets a positive example for the entire team in all aspects of business and personnel practices. CARL’S JR. SHARED VALUES Models and encourages Carl’s Jr. shared values. • Is completely focused on and driven by the Guest., • Is of high personal integrity and treats all employees with honesty, respect and dignity., • Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization., • Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. Requirements: EDUCATION High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus. EXPERIENCE Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION & INSURANCE Must have reliable personal transportation, a valid driver’s license and proof of insurance. ACCESSIBILITY Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy. HOURS Must be able and willing to work flexible hours including opening and closing shifts. Skills & Abilities: Demonstrates and/or possesses the following: • Basic knowledge of computers., • Organizational, planning and time management skills., • Team building skills., • Problem solving skills., • Ability to troubleshoot cash handling problems; good mathematics skills., • Excellence in performing the duties of all work stations and in completing assigned tasks and duties., • Ability to look at the restaurant operations (from a customer’s viewpoint)., • Ability to take initiative. Physical Abilities: Must be able to: • Stand for long periods of time., • Bend and stoop., • Work around heat., • Work around others in close quarters., • Move throughout the restaurant and visually observe restaurant operations and employee work performance., • Lift 50 – 75 pounds., • Work with various cleaning products. We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionPrimary Accountability: The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions: The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. • Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return., • Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately., • Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards., • Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC., • Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests., • Suggests to Restaurant Management ways to improve Guest service. TRAINING AND DEVELOPMENT Strives to improve the skills and performance of all Crew Persons. • Effectively trains Crew Persons utilizing the existing training program., • Provides regular performance feedback to motivate and improve the performance of all Crew Persons., • Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale., • Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations., • Makes an on-going effort to improve personal performance level. SUPPORTS BUSINESS OBJECTIVES Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. • Makes sound business decisions quickly to ensure Guests receive service beyond their expectations., • Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork., • Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management., • Supports the goals, decisions and directives of Restaurant Management. POLICIES & STANDARDS Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices. • Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner., • Holds employees and self accountable for the methods and processes used to achieve results., • Role models and sets a positive example for the entire team in all aspects of business and personnel practices. CARL’S JR. SHARED VALUES Models and encourages Carl’s Jr. shared values. • Is completely focused on and driven by the Guest., • Is of high personal integrity and treats all employees with honesty, respect and dignity., • Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization., • Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance. Requirements: EDUCATION High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus. EXPERIENCE Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION & INSURANCE Must have reliable personal transportation, a valid driver’s license and proof of insurance. ACCESSIBILITY Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy. HOURS Must be able and willing to work flexible hours including opening and closing shifts. Skills & Abilities: Demonstrates and/or possesses the following: • Basic knowledge of computers., • Organizational, planning and time management skills., • Team building skills., • Problem solving skills., • Ability to troubleshoot cash handling problems; good mathematics skills., • Excellence in performing the duties of all work stations and in completing assigned tasks and duties., • Ability to look at the restaurant operations (from a customer’s viewpoint)., • Ability to take initiative. Physical Abilities: Must be able to: • Stand for long periods of time., • Bend and stoop., • Work around heat., • Work around others in close quarters., • Move throughout the restaurant and visually observe restaurant operations and employee work performance., • Lift 50 – 75 pounds., • Work with various cleaning products. We use eVerify to confirm U.S. Employment eligibility.

Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the

Job DescriptionSolar Appointment Setter (Door-to-Door Canvassing) A Solar Appointment Setter is responsible for generating qualified leads and scheduling appointments for homeowners interested in solar energy through direct door-to-door canvassing. This role involves actively engaging with homeowners in residential neighborhoods, educating them on the benefits of solar energy, utility savings, and available incentives, while identifying qualified prospects for the sales team. The primary responsibility of the Appointment Setter is to create opportunities for Solar Consultants by setting confirmed in-home or virtual appointments with interested homeowners. Setters serve as the first point of contact for potential customers and play a key role in representing the company professionally and positively in the field. Responsibilities: • Conduct door-to-door canvassing in assigned territories, • Speak with homeowners about solar energy benefits and savings, • Qualify potential customers based on homeownership, utility usage, and interest level, • Schedule appointments for Solar Consultants or Sales Representatives, • Accurately enter and track leads and appointments, • Follow company standards, scripts, and compliance guidelines, • Maintain a professional appearance and positive attitude while representing the companyQualifications:, • Strong communication and interpersonal skills, • Comfortable working outdoors and walking for extended periods, • Self-motivated, goal-oriented, and dependable, • Ability to work independently and as part of a team, • Previous canvassing, sales, customer service, or lead generation experience is a plus, but not requiredCompensation & Growth: This position is performance-based with opportunities for commissions, bonuses, and career advancement into solar sales, leadership, and management positions. Successful setters can develop valuable sales and communication skills while growing within a fast-paced and expanding industry.

Job Description Are you looking to grow? So are we! Martha Sanchez-Farmers Insurance Agency in LAS CRUCES, New Mexico, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Producer / LSP. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Mon-Fri Schedule Hands on Training Paid Time Off (PTO) Base Salary Plus Commissions Long-Term Career Growth Mentorship with Established Agent Paid Sick Leave Bonus Opportunities Paid Networking Events Weekly Team Meetings Leads Provided Work/Life Balance Environment Weekly Appreciation Lunches Business Casual Attire Community Envolvement Team Builing Events Collaborative work environment Responsibilities • Meet new business production goals and objectives as established., • Develop insurance quotes, make sales presentations, and close sales., • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc., • Process customer policy change requests., • Handle all incoming claim calls from customers and follow-up., • Prospecting and generating new business through leads & referral sources., • Generating insurance quotes., • Provide exceptional customer service and support., • Cold call, direct email and perform other lead generation activities. Requirements • Property & Casualty insurance license is required., • Confident, self-starter who works well independently., • Career minded vision., • Follow through and exceed current and prospective client expectations., • Great Customer Service Skills., • Problem-Solving Capabilities., • Works well with other employees and is a team player with a positive attitude.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job DescriptionBenefits: • Commissions paid on renewals, • Base Salary + Commission for Realistic Earning Potential, • Individual and team performance bonuses, • Employer-matched SIMPLE IRA retirement plan, • Occasional team lunches and events, • Flexible scheduling available, • Direct access to agency owner and mentorship, • Fast-track path to agency ownership, • Supportive, team-focused culture Why This Role Stands Out • Real hybrid work: sales and service, so youre not stuck in one lane, • Coach-driven success: this isnt sink or swim. Im committed to your growth and will take the time to train, coach, and help you build confidence and resultsbecause your success is my success., • Accessible leadership: you wont be left guessing. Im hands-on, available, and approachable, so you can get answers fast and stay on track., • Supportive with real-life flexibility: I genuinely want to help you thrive, not just workso well work with your schedule and be accommodating with personal life needs when possible (with advanced notice)., • Career momentum: skill-building, recognition, and a path for growth within the agency, • Opportunity to go further: for the right person, there may be an accelerated track toward greater responsibility (including future agency ownership opportunities) What Youll Be Doing • Grow the agency by pursuing new customer opportunities and converting inquiries into policies, • Retain and expand existing relationships by reviewing needs, identifying opportunities, and writing new business when appropriate, • Provide world-class service to current clientsfollowing through, resolving issues quickly, and communicating clearly, • Build trust with customers using a consultative approach (not pressure), • Partner with the team to hit targets and strengthen a positive, client-first culture Were Looking For Someone Who • Is self-motivated and takes initiative when its time to follow up and reach out, • Can handle objections with professionalism and confidence, • Communicates clearly, pays attention to details, and genuinely cares about doing the right thing for customers, • Is comfortable with technology and working in a fast-paced environment, • Active Property & Casualty (P&C) license required prior to start, • Life & Health license needed within 30 days of start, • Strong computer skills and the ability to learn internal systems quickly, • Clear communication skills (youll be explaining coverage, options, and next steps), • Prior sales or customer service experience is preferred, not required Compensation & Benefits (Realistic Pay + Uncapped Growth) Lets talk about pay clearlybecause there are a million job postings with high potential numbers that arent realistic for a new hire. For this role, Im being direct about what you can actually achieve: • Realistic, obtainable pay range for a new hire: $40,000$60,000/year, • Base salary + commission with theoretically uncapped earning potential as you grow, build momentum, and write new businessAnd on top of that, youll have bonus opportunities when targets are reached, including:, • Performance and promotional target bonuses, • Birthday and Christmas bonuses (plus other recognition incentives, as applicable)Plus, youll be supported with a benefits package that includes:, • Employer-matched SIMPLE IRA retirement plan, • Employer-matched retirement + a team-focused, supportive culture, • Mentorship + fast-track path to agency ownership for the right candidate, • Flexible scheduling available and occasional team lunches/events

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Customer Service Representative.Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.Evaluate customer relationships, new and existing account holders, to offer bank products and services.Follow estab

Job Description Are you THE ONE? This one-of-a-kind outside sales career includes calling on business owners and leaders in a protected territory, educating business owners and leaders on "We the People" and actively participating in our country's future, growing an active client base, and increasing revenue annually. NWYC provides a much-needed nonpartisan service to business owners and leaders through its service, which is sold and renewed exclusively by the national outside B2B sales force. The ideal candidate will be seeking a meaningful and impactful career that intersects with outstanding opportunities. This is an opportunity for the right person to build a lasting career. NWYC was founded in 1958 and is still experiencing tremendous growth. Desired Skills and Experience • Superior Planning and organization skills, • Natural communication (not only speaking but listening and understanding), • Ability to use mobile apps and basic computer skills, • Self-manager who is coachable, • Excellent time management, • Ability to cold call in person and build a stream of referrals, • Strong closing skills, • We seek the right person for this unique opportunity to build a lucrative and lasting career. NWYC Offers: • Sales system and training, • 1-on-1 in-person field, and ongoing training, • Prospects, • Protected territory with no overnights, • Sales support through manager/coach and home office staff, • Mobile Application to demonstrate services, • Uncapped earnings on new business & renewals, • Incentive programs include the ability to earn an annual trip, • Customized CRM system, • Ability to work independently, • Management career opportunities Compensation: • This is a performance-based opportunity, we pay commission. There is no limit to your earning potential; get paid what you are worth. Many outside sales representatives have worked 5, 10, 20, 25, even 30+ years in this one-of-a-kind career., • Our top performers last year earned more than $ 200K., • First full-year performers have the potential to earn $65-90K+, • Some first-year earners will make over 100K, • Weekly and quarterly bonus opportunities, • Fast start bonus, • Renewal income beginning in year two, • Unique benefit program, • NWYC was founded in 1958 and still experiencing tremendous growth.Company DescriptionAbout National Write Your Congressman: Founded in 1958, NWYC is a privately held, nonpartisan organization committed to helping business owners stay informed and involved in the legislative process. Our mission is to ensure that “We the People” have a direct voice in government, preserving the freedoms set forth by our Founding Fathers. Why NWYC? We provide both sides of the issue so that business owners can make informed decisions. We’re committed to helping individuals impact change through active participation in government. We stand as a voice for the business community, empowering owners to take charge of legislation and regulations that affect them.About National Write Your Congressman:\r\nFounded in 1958, NWYC is a privately held, nonpartisan organization committed to helping business owners stay informed and involved in the legislative process. Our mission is to ensure that “We the People” have a direct voice in government, preserving the freedoms set forth by our Founding Fathers.\r\n\r\nWhy NWYC?\r\nWe provide both sides of the issue so that business owners can make informed decisions.\r\nWe’re committed to helping individuals impact change through active participation in government.\r\nWe stand as a voice for the business community, empowering owners to take charge of legislation and regulations that affect them.

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