Mobile Device Management Support Engineer
hace 22 días
Purchase
Job Description Job Title: Mobile Device Management (MDM) Support Engineer Location: Purchase, NY Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite Launch Your IT Career in a Role That Matters Acture Solutions is seeking a skilled and service-oriented MDM Support Engineer to join our on-site support team. This Level II role is ideal for someone with strong Apple ecosystem experience, advanced troubleshooting ability, and a passion for keeping systems and processes clean, documented, and efficient. If you love managing Apple devices, solving technical issues at a higher level, and creating clarity through documentation—this is a great opportunity to grow your IT career in a people-first environment. What You’ll Do * Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun * Serve as Level II escalation point for complex technical issues, primarily related to Apple devices * Manage and support Apple devices (macOS, iOS) using Jamf MDM platform * Track and manage Apple hardware inventory, including deployment, maintenance, and asset lifecycle * Create and maintain comprehensive documentation, including technical procedures, support guides, and inventory logs * Provide both on-site and remote support to users across various environments * Mentor Level I technicians in Apple support and MDM best practices * Ensure compliance with IT policies, security protocols, and industry standards What You Bring * Proven experience supporting Apple devices in an enterprise or education setting * At least 4 years of expertise in Apple Mobile Device Management (Jamf required) * Jamf certification highly preferred * Strong troubleshooting skills with the ability to resolve L2 support tickets independently * Experience managing apple hardware inventory and maintaining accurate asset records * Familiarity with documentation and knowledge base tools * Ability to coach and guide junior team members * Strong communication, organization, and follow-through * Required to currently reside within an hour commute of job posting location. Skills for Success * Customer-first mindset with a proactive, problem-solving approach * Detail-oriented and highly organized * Able to manage competing priorities and respond to evolving needs Physical Requirements * Ability to lift and move IT equipment as needed * Valid driver’s license required for on-site support travel Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer * Salary range: $65,000 – $100,000 (based on experience) * Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off * Additional Perks: Time off aligned with school holidays * A collaborative, respectful culture where your work has real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license and background check required.