Trabajos front office manager en Universal City, CA - Page 4Crear alertas

Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at . PAY RATE: $19.85 - $20.89 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE In training to be an AOD counselor, the AOD Support Staff I MC – Registered provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned. DUTIES AND RESPONSIBILITIES • AOD COUNSELING, • Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures., • Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required Electronic Health Records (EHR)., • Transports program participants in the company vehicle to offsite appointments, as needed., • PROGRAM Security, • PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, employees, partners, vendors, visitors or any other persons. Monitor entrance to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises. Record participant entry and exit as required by program rules., • BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed., • PROGRAM SAFETY:, • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues, or presence of unauthorized clients/persons., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures, • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events., • Training in AOD Counseling:, • Screening, assessment, and intake, • Group and educational sessions, • Provides one on one mentoring, support, assistance, and advocacy, • PROGRAM SECURITY., • Monitor Program entrance, • Screen bags and persons entering Program, • Patrol premises as scheduled, • PROGRAM SAFETY, • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns, • ASSET PROTECTION, • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons, • CLIENT/PARTICIPANT SUPPORT, • Other duties as required and is subject to change at any time. REQUIREMENTS: • Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE), • AA or higher degree in related field., • Completed modules 1 and 2 of ASAM, • Experience with ELECTRONIC HEALTH RECORD (EHR), • Bi-lingual, Spanish and English preferred, • Understanding of harm reduction (non-abstinence) approach with participant substance use This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job DescriptionSalary: $21.37 Position Title: Dental Front Office Clerk Department: Dental Position Reports to: Dental Office Manager Status: Full-Time, Union Position Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Clinica Romero. Assist with the provision of quality services in the areas of scheduling, patient flow, information and clerical tasks. Individual must also be flexible, organized and must be able to manage a demanding workload with accuracy. In addition, supports Clinica Romeros mission statement and complies with the all policies and procedures of the Organization. Responsibilities: • Welcomes and greets patients as they come in to the Dental Department., • Assist patients with questions and direct them to proper departments or personnel., • Register patients for all appointments including walk -ins utilizing EMR system., • Obtains updates and modifies patient's demographic data in person or by phone, including but not limited to: patients address, phone number, demographics, migrant status, SOGI status, homeless status, proof of income, family size, income etc., • Initiate billing forms and interview patients for eligibility determination of various programs that are part of the financial screening process., • Maintains familiarity with various types of Medi-Cal, Health Plans and other programs., • Verifies and prints eligibility for all Medi-Cal/ Manage Care patients and other programs by utilizing the appropriate web portals., • Scans pertinent patient information into EMR including patient identification cards, benefit cards, eligibility verification printouts, etc., • Preforms daily reminder calls to patients for their upcoming appointment and documents telephone call in EMR., • Audit medical record for accuracy and completeness, note deficiencies and refer for appropriate follow up and completion., • Assist patients or family members with completion of varied registration forms., • Initiate new patients record number and chart., • Prepares EMR charts for clinic services one day before., • Utilizes Microsoft Outlook for all incoming emails, confirms and timely responds to, • emails from Supervisor and other departments., • Conducts daily review and provides response in a timely manner to all incoming WELL app messages, Epic In basket messages & referrals, as well as afterhours calls messages pertinent to Dental Department., • Collecting co-payments, including cash, checks, and credit cards., • Schedules appointments according to Clinica Romero Scheduling Guidelines and keeps up with any new scheduling needs and changes., • Adheres to Clinica Romero Petty Cash P&P, completes a daily reconciliation form, and submits all monies (cash and/or credit card receipts) to immediate supervisor for review., • Answers incoming calls, take messages, transfer calls and provide information to other departments upon request., • Assist in the completion of data for department reports., • Translates for patients when necessary., • Assist with rescheduling patients anytime we have provider call outs., • Assist in the training of new personnel., • Completes assignments by the end of the scheduled shift., • Seek out additional duties to promote continuity of operations., • Demonstrate a positive, can do attitude in responding to employee and patients needs., • Attends In-Services and/or trainings., • Assure timeliness of services to patients and looks after their comfort while on premises., • Operations of standard office machines., • High school graduate or equivalent., • Background in Dentistry is a must., • Dental Billing experience/ training in a medical office or similar setting., • Typing and computer skills. MS Excel / EPIC experience preferred., • Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized., • Work in team-oriented environment, and work well under deadlines., • Previous experience in a community clinic setting, billing and/or collections a plus., • Bi-lingual English and Spanish., • Ability to handle multiple tasks and work in a busy environment.