Housing specialist jobs in Charlotte, North CarolinaCreate job alerts

Overview: Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection. When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work. Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better. Come make a difference and grow with us. Health Connect America Family of Brands Responsibilities: If you're someone who believes that meaningful support happens where life is actually being lived — not just in an office — this role was built for you. As a Client Support Specialist at Pinnacle Family Services, you'll provide hands-on, community-based services that help children, adolescents, transition-age youth, adults, and families build skills, overcome barriers, and achieve their goals in everyday life. As a Client Support Specialist, you'll work directly with individuals and families in their homes and communities, helping them strengthen the skills and supports needed to thrive. Your work will be relationship-focused, strengths-based, and tailored to each person's unique needs and goals. Day to day, you can expect to: • Deliver individualized community-based support services in homes, schools, workplaces, and other community settings, helping individuals and families make progress toward their treatment and recovery goals., • Teach and reinforce coping strategies, emotional regulation techniques, interpersonal skills, independent living skills, and other practical tools that support success in daily life, education, employment, and community functioning., • Partner with individuals and families to implement Treatment Plans and Individualized Recovery Plans (IRPs), identify personal strengths, build resilience, and proactively address barriers that may impact progress., • Coordinate care and collaborate with therapists, healthcare providers, schools, employers, probation officers, family members, and other community partners to ensure comprehensive, person-centered support., • Connect individuals and families to community resources, housing supports, educational opportunities, employment services, healthcare providers, and other programs that promote long-term stability and well-being., • Maintain accurate documentation, monitor service utilization and treatment plan timelines, participate in quality improvement activities, and contribute to a culture of excellence in service delivery. This is community-based work, which means you'll spend much of your time meeting with individuals and families in the environments where they live, learn, work, and interact. Every day looks a little different, offering variety, flexibility, and opportunities to make a direct impact in the lives of those you serve. Success in this role requires strong relationship-building skills, effective communication, independent problem-solving, and a commitment to helping people achieve meaningful goals. You'll work collaboratively with a supportive team while also managing your own schedule and caseload in the community. As a Client Support Specialist, you'll play a vital role in helping individuals and families build confidence, strengthen independence, access critical resources, and move toward greater stability and well-being. Whether you're teaching practical life skills, supporting recovery goals, coordinating care, or helping someone navigate a challenging transition, your work creates opportunities for lasting, positive change. At Pinnacle Family Services, you'll be part of a mission-driven team dedicated to improving lives, strengthening communities, and helping every individual reach their fullest potential. Qualifications: We welcome candidates who are passionate about helping individuals and families achieve meaningful goals and who meet the following qualifications: • Bachelor's Degree required in a Human Services field, • Must meet qualifications as a Qualified Professional (QP) in North Carolina, with experience serving children and adolescents with a primary mental health diagnosis, • Experience providing community-based, behavioral health, case management, or skill-building services is preferred, • Strong relationship-building, communication, and organizational skills, with the ability to work independently in home and community settings, • Must have a valid driver's license, current vehicle registration, and active vehicle insurance, • Driving record must be in good standing and meet company requirements for community-based service delivery Be Well with Us We know that people who take care of others need to be taken care of too. That's why Health Connect America offers a comprehensive benefits package designed to support your whole self — professionally and personally: • Flexible scheduling and a culture that recognizes the importance of work/life balance, • Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well-being matters, • Paid time off and paid holidays, • Medical, dental, vision, and voluntary insurance options, • Health Savings Account with company contribution, • Dependent Daycare Flexible Spending Account, • Access to a Health Navigator, • 401(k) Retirement Plan, • Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life Ready to Make a Difference? Join a team where your contributions truly matter. Apply now to be part of our community at Pinnacle Family Services, part of Health Connect America. Employment is contingent upon the successful completion of a comprehensive background investigation. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information, please review our _.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Compliance Quality Assurance and Auditing Specialist plays a crucial role in ensuring the ongoing compliance of our affordable housing portfolio with all applicable federal, state, and local regulations. This position will conduct regular audits and reviews to identify and mitigate compliance risks, ensure accurate and timely reporting, and support the organization in maintaining the highest standards of ethical and operational integrity. RESPONSIBILITIES: Conduct Compliance Audits: • Perform regular audits of property files, including resident files, lease agreements, income verifications, and other relevant documentation., • Conduct on-site inspections of properties to assess compliance with physical and operational standards., • Review and analyze financial records, including rent rolls, budgets, and financial statements., • Monitor compliance with HUD regulations, LIHTC requirements, and other applicable laws and regulations. Identify and Mitigate Compliance Risks: • Identify and assess potential compliance risks and develop and implement corrective action plans., • Monitor and track compliance issues and ensure timely resolution., • Advise property management staff on compliance matters and provide guidance on best practices. Prepare and Maintain Compliance Documentation: • Maintain accurate and up-to-date records of all audits, inspections, and compliance reviews., • Prepare reports summarizing audit findings and recommendations., • Assist in the preparation of responses to regulatory inquiries and audits. Support Compliance Training: • Develop and conduct training programs for property management staff on compliance matters., • Stay abreast of changes in regulations and industry best practices., • Assist with the development and implementation of compliance policies and procedures., • Participate in special projects as needed. Travel: • Travel approximately 85% of the time nationwide to properties across Fairstead's portfolio to conduct on-site compliance reviews, inspections, and investigations. Other Duties as Assigned BENEFITS: • Generous employer contribution for Medical Insurance through Meritain Health., • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12+ paid Holidays., • 20 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • Minimum of 2-3 years of experience in affordable housing compliance or a related field., • Strong understanding of HUD regulations, LIHTC requirements, and other applicable laws and regulations., • Experience with data analysis, report writing, and record keeping., • Excellent analytical, problem-solving, and critical thinking skills., • Strong attention to detail and accuracy., • Excellent written and verbal communication and interpersonal skills., • Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, MRI)., • Ability to work independently and as part of a team., • Ability and willingness to travel nationwide approximately 85% of the time for on-site reviews and investigations. Exact compensation may vary based on skills, experience, and location. Exact compensation may vary based on skills, experience, and location. Salary Range$65,000—$90,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description TRAINING SPECIALIST SALARY RANGE: $55,000 to 75,000 FLSA: Exempt LOCATION: NACA Office Nationwide BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more Website: www.naca.com NACA NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage. NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas: • NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores., • Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one’s credit score., • Largest and most effective HUD-approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling., • At the forefront in the fight against abusive and discriminatory lending practices., • Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis., • High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media., • Growing its existing offices, adding new offices nationwide, expanding its operations, and hiring additional managers., • Harnessing its power in the fight for economic justice and affordable homeownership for all. For more information about NACA and its history and programs, visit www.naca.com TRAINING SPECIALIST The Training Specialist ("TS") supports the design, development, delivery, and administration of NACA's training programs for employees, contractors, and external housing counseling partners. The TS works closely with the Training Director and Subject Matter Experts to develop curricula, create engaging learning materials, manage learning technologies, coordinate training programs, and evaluate training effectiveness. This position requires experience in curriculum development, instructional design, learning management systems (LMS), and eLearning technologies, as well as the ability to manage multiple training initiatives in a fast-paced environment. The TS serves as a key resource in developing training standards, supporting organizational growth, and ensuring staff are equipped with the knowledge and skills necessary to deliver exceptional service to NACA Members. JOB RESPONSIBILITIES • Develop, maintain, revise, and standardize training curricula, learning pathways, and course materials to ensure consistency and effectiveness across NACA programs and departments., • Partner with subject matter experts to design instructor-led, virtual, blended, and self-paced learning programs., • Create and update eLearning content, including online courses, job aids, videos, assessments, and knowledge resources., • Administer learning management systems (LMS) and other training technologies, ensuring accurate enrollment, tracking, reporting, and learner records., • Evaluate training effectiveness through assessments, surveys, performance metrics, and learner feedback, making recommendations for continuous improvement., • Research and recommend innovative learning technologies, instructional tools, and best practices to enhance employee development and engagement., • Manage training content repositories and ensure all learning materials remain current, accurate, and aligned with organizational objectives., • Generate training participation, completion, certification, and compliance reports for leadership review., • Support the onboarding and professional development of employees by creating structured learning pathways and role-based training programs., • Map out annual training plans for all NACA new hires., • Analyze training metrics, learner performance, and program outcomes to identify opportunities for improvement and support organizational goals., • Understand various training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)., • Maintain in-network and out-of-network tests and certification records., • Maintain LMS content, learner records, course catalogs, certifications, and reporting dashboards., • Promote out-of-network training opportunities to HUD-approved HCAs (Housing Counseling Agencies), • Conduct training needs assessments, identify performance and knowledge gaps, and recommend effective learning solutions using current training methodologies and best practices., • Assess instructional effectiveness and determine the impact of training on employee skills., • Analyze feedback from trainees after each educational session., • Partner with the Training Instructor and Training Director regarding instructional design., • Work with training staff to maintain an up-to-date curriculum database and training records., • Periodically audit the training database to ensure accuracy of information., • Produce accurate and timely documents and correspondence under tight time constraints., • Perform internet and other research to support training-related activities., • Assume ownership or share responsibility for planning, organizing, and executing projects TIME DEMANDS: Must be able to meet the demands of the job that consists of 55+ hours a week: • Typical day: 8:30 a.m. to 6:30 p.m., • Work weekends as needed, training events, and other activities, • Ability and willingness to travel, • Other time as needed COMPENSATION: Depending on the candidate's experience, skills, and other factors, compensation ranges from $55,000 to 75,000 annually. The TS' performance evaluation and future compensation are based on meeting the above requirements, providing the competencies stated below, and the effectiveness of the Training & Development Specialist. QUALIFICATIONS: • Experience developing training curricula, instructional materials, and learning programs for adult learners., • Experience administering Learning Management Systems (LMS), online learning platforms, or knowledge management systems., • Knowledge of instructional design methodologies, adult learning principles, and training evaluation techniques., • Proficiency with eLearning authoring tools and content development technologies., • Advanced Microsoft Office skills, including PowerPoint, Excel, Word, Teams, and SharePoint., • Experience creating presentations, training guides, assessments, videos, and other digital learning resources., • Strong project management, organizational, and analytical skills., • Ability to learn and effectively utilize new technologies and software applications., • Excellent written, verbal, and visual communication skills., • Experience in mortgage, housing counseling, financial services, or a related industry preferred., • Strong facilitation and presentation skills with the ability to engage diverse audiences in classroom, virtual, and hybrid learning environments. EDUCATION • Batchelor's degree or Equivalent – Required., • B.A. or B.S. – Required, or three or more years of relevant experience., • Completion of NACA Pre-Purchase Training within the required development period. PREFERRED EXPERIENCE • Three or more years of experience in learning and development, instructional design, curriculum development, training delivery, or a related field., • Experience designing and facilitating instructor-led, virtual, blended, or online learning programs., • Experience administering Learning Management Systems and learning technologies preferred., • Mortgage lending, housing counseling, HUD-certified counseling, financial services, nonprofit, or real estate industry experience strongly preferred., • Experience developing and managing eLearning content using authoring tools, content creation software, video editing applications, or similar learning technologies. LINCENSES & CETIFICATIONS • Licensed Mortgage Loan Originator – Strongly preferred, or ability to complete., • HUD Certified – A plus; or training & testing to become HUD certified will be provided., • Real estate courses – Preferred. APPLICATION PROCESS Applicants must complete the application at www.naca.com. NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write Spanish, are strongly encouraged to apply. Employment is contingent upon successful completion of applicable background screening requirements. To follow up or for inquiries regarding this and other positions, contact NACA's HR Department at 617-250-6222 ext. 1221.

Job Description About Us Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment. ? We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach. ? We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve. About the Role We are seeking a full-time Employment Specialist to join our Assertive Community Treatment (ACT) team. In this role, you will provide community-based, in-home therapy and employment support for individuals with mental health and substance use disorders. This position focuses on promoting symptom stability, enhancing community functioning, and supporting individuals in achieving employment, housing, and educational goals. The Employment Specialist works collaboratively with clients, families, and natural supports to deliver person-centered, strengths-based interventions tailored to meet individual needs. This position is: • Onsite. The work is performed on-site or at a designated assignment location. Key Responsibilities Clinical Support: • Provide individual and family therapy to clients receiving ACT services., • Implement therapeutic, crisis, behavioral, and psychoeducational interventions based on evidence-based practices., • Conduct employment assessments and recommend or implement treatment options. Service Coordination: • Collaborate with clients, families, natural supports, and collateral agencies to achieve goals outlined in the Person-Centered Plan (PCP)., • Assist with developing and evaluating crisis plans and transition plans for clients entering or leaving services. Employment and Advocacy: • Offer consultation to the ACT team on employment, housing, and education-related issues., • Provide work-related services and advocate for clients in the community., • Support clients in achieving daily living and social interaction goals. Documentation and Compliance: • Maintain accurate and timely documentation, including treatment notes, goals, and plans for the medical record., • Ensure fidelity to the ACT model as measured by TMACT standards. Training and Education: • Provide training for families and natural supports to enhance interactions with clients., • Deliver ongoing education and support to promote symptom stability and community integration. This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position. Compensation Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time. • Compensation: $21.76 - $27.95 Placement within the range is based on licensure level, education, and experience. What You Can Expect • Help people find and keep jobs while supporting their personal goals., • Provide support and guidance to individuals dealing with mental health and substance use challenges., • Work closely with families, community resources, and the ACT team to help clients succeed., • Keep records and track progress while helping clients build independent and stable lives. Responsibilities • Provide support and counseling to clients in the community., • Help clients find, obtain, and maintain employment., • Work with clients, families, and community partners to achieve goals., • Complete documentation and track client progress accurately. Qualifications Education: • Must meet Qualified Professional (QP) status, • Bachelors Degree in Human Services/ Pyschology. Skills and Attributes: • Strong organizational and communication skills., • Commitment to delivering person-centered, trauma-informed care., • Ability to collaborate effectively with a multidisciplinary team. Additional Requirements: • Must be free from all illicit substance use., • This position is classified as Light Work (no lifting over 20 pounds). Why Join Us We are focused on creating a model where clinicians are supported, not overloaded. You'll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization. Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only. • Consumer-driven health plan coverage provided by Anthem, • Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists., • Health Savings Account (HSA) or Flex Spending Account (FSA), • Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget., • Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp., • An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare., • Generous paid time off, • 401k or Roth IRA Retirement Programs administered by Empower, • Financial planning and education services at no cost to you, • Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability), • Educational Assistance (your position, date of hire and years of service determine your eligibility), • Licensure Residency Program for Full-time Clinical Staff, • Advancement and Career Development Opportunities Legal Notice: We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Traveling Compliance Specialist ensures compliance with all agencies, funding, and regulatory agreements. They help tenants, across multiple Fairstead properties, maintain affordable housing through certification and recertification annually. The Traveling Compliance Specialist ensures tenants with rent arrears or lease violations are brought to the attention of the Property Manager and compliance team. • This position requires 90-100% travel RESPONSIBILITIES: • Develop a schedule for implementation the occupancy cycle, unit inspections, apartment availability, interviewing applicants, required verifications/documentation and tenant selection., • Enforce occupancy policy and procedures in accordance with regulatory agreements., • Implement initial, interim, and annual lease process for all units; coordinate with the compliance team to ensure all subsidy information for the resident is appropriately communicated., • Initiate communication to the compliance team for residents out of compliance with rent or house rules., • Organize files to support the tracking of all resident related housing court actions., • Maintain an accurate and orderly system of office records and tenant files in accordance with Fairstead regulations and agreements; maintain confidentiality as required., • Prepare resident move-in packages (interim, annual, and initial certifications) for the compliance team to review and approve., • Develop and maintain positive relationships with all residents., • Execute requirements per Fair Housing regulations, Section 504 Act, and Certified Occupancy Specialist programs, HDC, HPD, HCR (Homes and Community Renewal), and HUD., • Actively participate in all necessary training to ensure that sites maintain compliance with Project-Based Section 8 programs as well as HPD, HDC and other government agency programs that have oversite to properties., • Assist Property Managers and Fairstead staff in developing responses to requests from third-party monitoring agencies., • Provide superior customer service to residents and prospective residents by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner., • Travel required., • Perform other duties as assigned. BENEFITS: • Generous employer contribution for Medical Insurance through Meritain Health., • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12+ paid Holidays., • 15 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • Bachelor's degree required., • Five (5) years recertification experience in Project-Based Section 8., • Advanced knowledge of HUD policies and procedures., • Proficient in MS Office, HUD EIV/TRACS, and HUD MOR requirements., • Yardi and RealPage experience required., • Bilingual (English/Spanish) is preferred., • Required to make regular on-site visits., • LIHTC experience is a plus., • Affordable Housing certifications such as AHM, COS, TaCC, HCCP) preferred., • Able to effectively present information and respond to questions from management, vendors, and associates., • Adhere to tight deadlines and quick turnaround for deliverables., • Ability to work collaboratively in a dynamic environment where adaptability is imperative., • Strong written and oral skills., • Accurate with a strong attention to detail., • Proficient in Microsoft Office Suite. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. Fairstead is seeking a Compliance Lease-Up Specialist to join our property management team. In this role, the Compliance Lease-Up Specialist will lead all compliance efforts related to the lease-up phase, ensuring 100% adherence to federal, state, and local housing regulations. This role is responsible for maintaining compliance with all federal and state housing regulations, including Low Income Housing Tax Credits (LIHTC) and HUD Project-Based Section 8. This compliance role will work alongside leasing, operations, and social services teams to guarantee a smooth, timely, and fully compliance lease-up experience, as well as acting as a liaison between site staff, residents, housing agencies, and other stakeholders to maximize economic outcomes, and minimize operational risks. *This position requires 90-100% travel RESPONSIBILITIES: • Oversee compliance during the initial lease-up and/or takeover phases, ensuring documentation and reporting are completed on time for management and external agencies., • Ensure the accurate and timely processing of all tenant and resident third party verifications, and compliance paperwork requirements., • Conduct detailed initial reviews of lease-up files, ensuring accuracy, completeness, and program eligibility prior to submission to regulatory agencies., • Establish a standardized review process and Quality Assurance check to streamline file approvals and reduce error rates., • Ensure all final approved lease-up resident files are uploaded into SharePoint, OneSite/Yardi (as applicable), and investor platforms., • Ensure timely responses to audit findings and implement corrective action plans as necessary., • Performs other duties assigned. Benefits: • Generous employer contribution for Medical and Dental., • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12 paid Holidays., • 15 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • 90-100% Travel Required ., • Three (3) years of affordable housing compliance experience with strong knowledge of affordable housing multifamily leasing and compliance for both LIHTC and PBRA Section 8 programs., • Must have recent experience with LIHTC Initial Lease-Ups or LIHTC Acquisition/Rehab Lease Ups., • COS Certification through NCHM required or must be able to obtain within first 60 days of employment., • HCCP, BOS, AHM, or other widely known affordable housing compliance certifications are preferred., • Excellent communication skills - written and oral., • Strong interpersonal skills, including experience managing people (in multiple locations preferred)., • Strong organizational, prioritization, and time management skills., • Extremely detail-oriented., • Able to thrive in a fast-paced environment with tight deadlines., • Proficient with Microsoft Office Suite, including advanced Excel functions., • Yardi and/or RealPage/OneSite experience (preferred) or ability to learn new software quickly. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description Leasing Specialist - Affordable Housing (LIHTC) Who is LSA Management? LSA Management is a forward-thinking property management firm dedicated to providing exceptional housing experiences across the Southeast. Combining the expertise and passion of Laurel Street with a long-term owner's commitment to quality and community impact, we create meaningful value for residents, team members, and partners alike. Headquartered in Charlotte, NC, LSA Management currently oversees 4,000 apartment homes and has ambitious plans to expand to 10,000 units by 2030. The Opportunity LSA Management is seeking a highly organized, customer-focused Leasing Specialist with Affordable Housing experience to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with residents, and possesses strong administrative and compliance skills. The successful candidate will bring a proactive approach to leasing operations, resident relations, file management, and compliance support. Experience with LIHTC leasing, resident recertifications, and affordable housing regulations is highly preferred. This position offers the opportunity to make a direct impact on resident satisfaction, occupancy goals, compliance readiness, and overall property performance. What We're Looking For Required Qualifications • 1+ years of Multifamily Leasing experience, • Strong customer service and relationship-building skills, • Excellent organizational and time management abilities, • Detail-oriented with a commitment to accuracy and compliance, • Professional written and verbal communication skills, • Proficiency with Microsoft Office Suite (Word, Excel, Outlook), • Ability to manage multiple priorities while maintaining a high level of service Preferred Qualifications • Experience in Affordable Housing and LIHTC communities, • Experience completing or assisting with annual and interim recertifications, • Knowledge of HUD, LIHTC, and Fair Housing guidelines, • Experience maintaining compliant resident files and preparing documentation for audits, • Experience using Yardi, RealPage, or similar Property Management software, • Bilingual candidates encouraged to apply Key Responsibilities Leasing & Occupancy • Manage prospect inquiries and follow-up activities to convert leads into leases, • Conduct property tours and effectively communicate community amenities and benefits, • Process applications, verify documentation, collect deposits, and ensure compliance with Fair Housing regulations, • Coordinate seamless move-in experiences for new residents, • Maintain strong occupancy levels through proactive leasing activities Compliance & Administrative Excellence • Assist with or complete LIHTC resident recertifications and related documentation, • Maintain organized, accurate, and audit-ready resident files, • Ensure resident records comply with affordable housing program requirements, • Support compliance initiatives by tracking deadlines, documentation, and reporting requirements, • Identify opportunities to improve office organization and operational efficiency Resident Relations & Retention • Build positive relationships with residents and serve as a trusted community resource, • Follow up on maintenance requests to ensure resident satisfaction, • Assist with resident events, engagement initiatives, and retention programs, • Address resident concerns professionally and proactively while delivering exceptional customer service Strategic & Proactive Support • Take ownership of office organization and administrative processes, • Anticipate operational needs and recommend improvements, • Help create a welcoming, professional, and well-maintained leasing office environment, • Partner with the Property Manager to achieve occupancy, compliance, and resident satisfaction goals Why Join LSA Management? We value team members who take initiative, think strategically, and genuinely care about creating exceptional resident experiences. Benefits • Competitive Hourly Pay + Bonus Opportunities, • 401(k) with Company Match, • Medical, Dental, and Vision Insurance, • Life Insurance, • Paid Time Off, • Professional Growth and Development Opportunities Schedule • Full-Time, • Monday-Friday, • Occasional Saturdays based on business and property needs, • Flexible schedule to support leasing and resident needs Ready to Make an Impact? If you have experience with LIHTC leasing, resident recertifications, compliance, and resident services, and you're looking for an opportunity to grow with a company that's transforming communities across the Southeast, we'd love to hear from you. Apply today and become part of a team that's making a difference-one resident, one community, and one home at a time.

Job Description:\n\n MORTGAGE PROCESSOR COMPENSATION RANGE: $60,000 - $75,000+ FLSA: Non-Exempt LOCATION: Charlotte, NC, Houston TX, Chicago IL, Atlanta GA, Boston MA CONTACT: jobs@naca.com BENEFITS: Excellent single/family health, vision, and dental PPO, 70% employer contribution and 401(k) Mortgage Processor NACA makes the dream of affordable homeownership a reality for many who have been subject to systemic racism and other factors. This includes access to NACA’s Best Mortgage in America and a streamlined mortgage process. NACA works with Members (i.e., homebuyers) from the initial educational workshop, individual counseling, purchase process, and mortgage process. The Mortgage Processor is the primary point of contact and is responsible for managing the loan from loan submission through (NACA Counselor is the point of contact from initial counseling to loan submission). The Mortgage Processor is assigned Members they are responsible during the mortgage process through closing. The NACA standard is to close loans within 22 days from the executed Purchase & Sales Contract. Extended time would be needed for delayed seller repairs or a Rehab Escrow. Virtually every loan submitted to the lender should be closed with virtually no denials. This is because Members come to the Mortgage Processor after they have been working NACA for a significant period of time and have been NACA Qualified and Credit Access Approved with full documentation underwriting. The Mortgage Processor is responsible for ensuring that the timelines and turn times are met. S/he directly communicates with the Member and addresses any lender conditions. This includes working with the lender, Settlement Agent, R.E. Agent, NACA Counselor, HAND, and others to ensure the timely resolution of conditions and adherence to closing timelines. These are the final steps in the Member’s homeownership journey consisting of Members loan approval, funds for closing, scheduling the closing, closing, and post-closing processing. To accomplish this, the Mortgage Processor is responsible for the below major items and additional responsibilities. RESPONSIBILITIES Each Mortgage Processor would be responsible for 50+ files to provide high level Member services in completing the below and other responsibilities as determined by NACA management. CommunicationCalls the Members the day the file was submitted to the lender introducing themselves as the Members’s primary point of contact during the mortgage process through closing. Also send text and email of what was said and provide contact information.Explains conditions to the Members and convey the urgency and requirement for Members to respond and submit appropriate documents within 24 hours. If Members do not respond within 24 to 48 hours, engage their NACA Counselor and R.E. Agent.Provide regular status updates to the Members, R.E. Realtor and NACA Counselor, including any remaining items needed to meet deadlines.Contact Members at least twice weekly to provide updates and more often if no Clear-to-Close within 14 days of P&S Contract or within ten days of contract close date. Constant communication with the Members includes returning calls, texts, and emails the same day using NACA’s Zoom accounts. Communicates with Members, R.E. Agents, and NACA Counselor to provide updates on file status, lender review timeframe, and answer any questions or concerns by phone, text, and email.Monitors the Closing Inbox to address concerns including collaboration with other NACA departments.All communications and interactions with the Members and others are described in the file narratives. Condition Review and Submission Responsible for addressing the conditions issued by the lender. The lender provides all the conditions for the file to be Clear-to-Close (“CTC”) for the Mortgage Processor addresses these conditions for the file to be CTC. Hold the lender accountable for providing all the conditions after initial underwriting and meeting the timelines. Review all conditions and decline/reject conditions not required per NACA/Lender Contract. If a condition is declined, resolve the issue directly with the lender without Members involvement. Submit complete responses with necessary documentation addressing the conditions that fully resolve each condition without creating more conditions. All appropriate lender conditions must be addressed within 48 hours of receipt. If there are additional conditions, the review and approval cycle would be repeated. It should not need more than one cycle. The lender must address and approved the submission within three business days.All conditions must be addressed and submitted within two days not to exceed four days. If no Member response or is incomplete contact the NACA Counselor, R.E Agent, or others involved in the transaction to obtain the required documentation.The file remains in an unapproved status with no commitment letter issued until all “F” Conditions are addressed and a positive credit decision is made.Follow up with lender for status updates. The NACA Qualification Specialist is responsible for re-qualifying Members when material changes occur to income, assets, debt obligations, or property terms that may impact affordability and the timeline. Appraisal ProcessEnsures timely receipt of appraisal. If not received, notify the Members and R.E. Agents. Reviews the appraisal to ensure it supports the loan request. If a Rehab Escrow, ensure there is a “Subject To” appraisal. Closing Disclosure Responsible for ensuring that the Settlement Agent and lender collaborate in a timely manner so the lender can prepare and upload the Final Closing Disclosure (CD) (i.e., final mortgage terms and costs). Schedule Closings Responsible for the closing process. Closings may be scheduled for a date sooner than the contracted closing date if the buyer and seller agree. The Settlement Agent contacts all the parties and coordinates the time of the closing at the NACA office. Closing at the NACA office ensures that the Member has the support necessary to address any loan terms or issues that are different than discussed at Credit Access or previously understood. The Mortgage Processor does the following.Prior to scheduling a closing, check the date the Initial Closing Disclosure went out to determine the earliest possible close date. When the Initial Closing Disclosure is early acknowledged (i.e., signed by the Member), the closing can be scheduled the next business day after the three-business day disclosure period. If it is not early acknowledged, three business days for delivery must be added (i.e., the business day after six business days from the date issued).Address late conditions after CD is issued. Typically involve title or property issues. Confirm there is an approved Final CD when the closing has been scheduled. If not, contact the lender and Settlement Agent to help resolve any outstanding issues so the lender can send out the Final CD to maintain the closing date. If the loan is not going to proceed with the scheduled closing date, ensure that the Members have been advised of the status and takes all steps to resolve any outstanding issues.Monitors communications from the lender for files have cleared to close and for files without a scheduled close date. Also monitors to solve any issues the Settlement Agent, lender or Member may bring to their attention. TIME DEMANDS The Mortgage Processor must be willing and able to meet the demands of the job that typically consists of 50+ hours per week. The typical working hours are 8:30 a.m. to 6:00 p.m. weekdays with additional time as NACA determines, on evenings, weekends, events, and other activities with overtime as permitted. The compensation has been set to reflect this expectation. COMPENSATION The compensation is based on experience, skills, performance, and certifications. The annual salary is between $50,000 and $65,000 with overtime and bonus as stated below with total annual compensation between $60,000 to $75,000+. The candidate’s performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein. This is a non-exempt position, with eligibility for overtime pay for hours worked over 40 in a work week. The fixed weekly salary covers all hours worked each week even though the hours may vary from week to week. Overtime is computed based on the fluctuating work week (“FWW”), subject to any local law requirements. Fixed Weekly Salary for All Hours Worked: The fixed salary is intended to compensate for all hours worked during the work week regardless of variations in the hours. Overtime: For all hours worked over 40 in a work week, payment will be additional overtime compensation. When overtime is owed, it will be computed by dividing the weekly salary by the number of hours worked that week, to determine the “Regular Rate” for the week. Additional overtime pay will then be calculated and paid by taking half of the Regular Rate and applying it to all hours worked over 40 in the week. Accurate Timekeeping Required: Accurately record and submit all hours worked each day and each workweek. No Guarantee of Hours: NACA does not guarantee any minimum or maximum number of hours. The fixed salary is compensation for the total hours worked each work week regardless of the number of hours. BonusThe bonus is described below and paid on a quarterly basis. The bonus is based on effective member services consisting of timely and effective communication with Members and third-party vendors. Management at its sole discretion determines whether to pay the bonus and the amount. Loan Performance Payment: $25 per loan based on:Status: Approved Clear-to-CloseTimeline: Status above obtained with 22 days or less from executed Purchase & Sales Contract.Threshold – 75% or more loans meeting the above Status and Timeline requirements (excluding seller delays, extensive rehab or new construction).Performance Payment: $500 based on:Effective Pipeline Management – managing a large number of files.[BM1] Timely communications including with Members and third parties per NACApedia.Adherence to Mortgage timeline. CORE COMPETENCIES: NACA seeks staff with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills as stated below and described in detail at www.naca.com.Commitment to NACA's mission of economic justice and neighborhood stabilization.Strong analytical skills with attention to detail and ability to review complex financial documentation.Excellent time management skills with ability to manage a large portfolio of loans while maintaining high quality standards.Strong communication skills, both written and verbal, with ability to clearly explain complex requirements to NACA Counselors and provide comprehensive professional narratives.Proficiency with technology platforms including the NACA Portal and documentation management systems.Understanding of and commitment to fair housing principles and NACA's approach to overcoming systemic barriers to homeownership. EDUCATION & CERTIFICATIONS: The education and certifications below are required.Bachelor’s degree or offsetting work experience.Training, and licenses that demonstrate important knowledge and credentials.Mortgage or real estate courses.HUD-certified housing counselor.Completed 20-hour course required by the SAFE Act.Passage of the NMLS National portion of the Mortgage Loan Originator exam. EXPERIENCE 3+ years of mortgage processing, underwriting or similar experience – Required.Effective NACA Counselor — Preferred.Education, training, or teaching experience - Preferred.Work with low- to moderate-income individuals and communities. APPLICATION PROCESS Applicants must complete the application at www.naca.com or the ADP application NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at jobs@naca.com. This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description. This job description does not constitute a contract for employment with employment at NACA on an “at-will” basis. ABOUT NACA (www.naca.com) NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage. NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas: NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores. Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below market fixed rate without consideration of one’s credit score. Largest and most effective HUD approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling. In the forefront in the fight against abusive and discriminatory lending practices. Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media. Growing its existing offices, adding new offices nationwide, expanding its operations and hiring additional managers.Harnessing its power in the fight for economic justice and affordable homeownership for all. For more information about NACA and its history and programs, visit www.naca.com. Advocacy & Economic Justice NACA is an advocacy organization dedicated to economic justice. NACA staff are required to adhere to and participate in NACA’s advocacy efforts. This includes:Community Organizing: Actively participating in campaigns to protect homeowners and expand affordable lending.Event Participation: Joining NACA’s "Achieve the Dream" events and other advocacy actions, which may r

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. Fairstead has an exciting opportunity in our portfolio, and we are looking for a strong Traveling Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. This position will require 90%-100% travel. RESPONSIBILITIES: • Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act., • Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook., • Develops responses to regulatory agencies in coordination with the Compliance Department., • Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements., • Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews., • Assisting tenants with requests, questions, problems, and complaints., • Monitors tenant and complex-wide arrears and litigation cases., • Document lease violations and coordinate evictions., • Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs., • Alerting staff of move-ins, move-outs, and any emergencies., • Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations., • Coordinate vendor bids and contractor quotes., • Conduct and document unit inspections., • Conduct bi-annual walk-throughs with the Building Superintendent., • Create reports for review to ensure all buildings under the PM's responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed., • Provide and obtain updates on various ongoing construction projects/unit renovations., • Work with the construction team on avoiding violations, inspections, and necessary access., • Attend monthly financial catch-up meetings and monitor budgets. BENEFITS: • Generous employer contribution for Medical Insurance through Meritain Health., • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12 paid Holidays., • 15 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management)., • COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification., • Bachelor's degree preferred., • EIV experience., • Yardi and Realpage experience preferred., • TCS certification for tax credit properties., • Experience in Affordable Housing, • Proficient in Microsoft Office Suite., • Ability to multi-task and meet tight deadlines. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description:\n\n QUALIFICATION SPECIALIST SALARY RANGE: $70,000 - $80,000+ FLSA: Non-Exempt LOCATION: Charlotte, NC, Houston TX, Chicago IL, Atlanta GA, Boston MA BENEFITS: Excellent single/family health, vision and dental PPO, 70% employer contribution and 401(k) Qualification Specialist NACA makes the dream of affordable homeownership a reality for many who have been subject to systemic racism and other factors. This includes access to NACA’s Best Mortgage in America and a streamlined mortgage process. NACA works with Members (i.e., homebuyers) from the initial educational workshop, individual counseling, purchase process and mortgage process. The Qualification Specialist provides quality control to ensure that submissions meet NACA’s underwriting policies and criteria. NACA’s underwriting criteria are character-based, which is significantly different from lenders' traditional underwriting guidelines. The Qualification Specialist must approve Members for NACA Qualification. The Qualification Specialist’s review is based on NACA's comprehensive policies and procedures as outlined in NACA’s policies (i.e., NACApedia). The Qualification Specialist makes approval decisions by determining whether the Member is ready for homeownership with an affordable mortgage payment after reviewing a complete document and information package. This position requires effective communication with NACA Counselors to help them understand how to achieve NACA Qualification. The NACA Counselor must submit complete and well documented files and advocate for Members who are ready for homeownership. The Qualification Specialist reviews the NACA Counselor’s file ensuring that NACA policies are being adhered to. The Qualification Specialist educates and provides instructions about the NACA polices for the NACA Counselor in completing compete and well documented qualification submissions. The comprehensive review may reject and/or require additional information or and/or documentation. Detailed narratives assist in the NACA Qualification review. Narratives are essential for documenting conversations with the NACA Counselor, detailing the steps the NACA Counselor and Members need to take to become NACA Qualified. The Qualification Specialist is responsible for ensuring adherence to the NACA criteria, not to do the work the NACA Counselor should be doing. They are also a good resource for the NACA Counselor to answer questions. The vast majority of files submitted to the Qualification Specialist should be NACA Qualified without any conditions. The Qualification Specialist grades each file submitted for NACA Qualification for completeness and accuracy. The grading is to evaluate and provide constructive feedback to the NACA Counselor and to encourage more and better complete submissions. The scores may be used to reduce performance pay. If poor patterns and lack of improvement continue, it may be used for disciplinary action, and other uses as determined by NACA Management. RESPONSIBILITIES: Each Qualification Specialist is responsible for reviewing 12+ files each day in completing the below. Review and underwrite files per the guidelines and requirements set forth in NACA's Policies and Procedures as documented in the NACApediaComprehensive understanding of NACA's Best in America Mortgage; character-based underwriting and compensating factors; NACA eligibility requirements, including income and area limitations; and NACA's priority interest rate eligibility and priority area designations; NACA's homeownership programs including Purchase & Rehab Mortgage, HOT-PHA (Housing Choice Voucher and One-Dollar Purchase.Understanding and operationalizing of NACA's mission of fighting for economic justice and neighborhood stabilization, and how this mission informs qualification decisions.Review and decision at least ten files per day, ensuring efficient processing while maintaining quality standards.Decision files within two days of submission.Require a NACA Counselor to resubmit a file where necessary documents or information is not provided to make a qualification.Recommend reductions in NACA Counselor’s file compensation based on incomplete files.Examine and verify the full document package and data entry to ensure accuracy and completeness in accordance with NACApedia guidelines.Manually calculate income and assess Members’ readiness for homeownership with an affordable mortgage payment.Examine and verify documents and data to ensure accuracy and completeness.Calculate the Members’ maximum affordable mortgage payment (“MAMP”) including adherence to the limits of the housing and debt ratios.Review files under contract that are under the Maximum Affordable Mortgage Payment (“MAMP”) and decide if the MAMP can be increased.Review and approve Payment Shock Savings Pattern requirement when Members qualify for a monthly mortgage payment higher than their current rent.Grade the submitted files providing an explanation if the category is not given full credit.Review the Member's payment history and explanations to determine if the Member is ready for homeownership based on payments they control, without consideration of credit score, consistent with NACA's character-based lending philosophyion items to the NACA Counselor for Members to be NACA Qualified.Provide clear guidance and detailed lists of conditions to the NACA Counselor for next steps for NACA Qualification at both NACA Qualification (prior to housing search) and Credit Access.Accurately calculate Member's income using NACA's approved methodologies.Verify Member's liabilities (debt) and ensure all obligations are properly documented.Ensure Member eligibility requirements are met, including verification that Members do not have ownership interest in other properties, income and area limitations, and residency requirements.Verify Members compliance with NACA's owner-occupancy requirement and understanding of the $25,000 NACA Security Agreement and Neighborhood Stabilization Payment (NSP).Assess and approve interest rate buy-down options and principal reduction requests in accordance with NACA guidelines.Write comprehensive, detailed narratives documenting all file reviews, decisions, and communications with NACA Counselors in accordance with NACA documentation standards.Other responsibilities as determined by NACA management. TIME DEMANDS: The Qualification Specialist must be willing and able to meet the demands of the job that typically consists of 50+ hours per week. The typical working hours are 8:30 a.m. to 6:00 p.m. weekdays with additional time as NACA determines necessary on evenings, weekends, events and other activities with overtime as permitted and necessary. The compensation has been set to reflect this expectation. COMPENSATION: The compensation is based on experience, skills, performance and certifications. The annual salary is between $60,000 and $70,000 with overtime and any bonus as stated below with total annual compensation between $65,000 to $80,000+. The candidate’s performance evaluation and future compensation is largely based on meeting the job responsibilities, competencies and skills stated herein. This is a non-exempt position, with eligibility for overtime pay for hours worked over 40 in a work week. The fixed weekly salary covers all hours worked each week even though the hours may vary from week to week. Overtime is computed based on the fluctuating work week (“FWW”) method, subject to any local law requirements. Fixed Weekly Salary for All Hours Worked: The fixed salary is intended to compensate for all hours worked during the work week regardless of variations in the hours. Overtime: For all hours worked over 40 in a work week, payment will be additional overtime compensation. When overtime is owed, it will be computed by dividing the weekly salary by the number of hours worked that week, to determine the “Regular Rate” for the week. Additional overtime pay will then be calculated and paid by taking half of the your Regular Rate and applying it to all hours worked over 40 in the week. Accurate Timekeeping Required: You must accurately record and timely submit all hours worked each day and each workweek. No Guarantee of Hours: NACA does not guarantee any minimum or maximum number of hours. The fixed salary is compensation for the total hours worked each work week regardless of the number of hours. Bonus Management would determine any bonus based on the following. Qualification Underwriting – effective underwriting according to NACApedia.Qualification Production – meeting and exceeding number of qualifications reviewed.NACA Counselor Communication - timely and effective communication and education with NACA Counsels.Pipeline Management – managing a large number of files.Other Criteria – determined by management. CORE COMPETENCIES: NACA seeks staff with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills as stated below and described in detail at www.naca.com. Commitment to NACA's mission of economic justice and neighborhood stabilization;Strong analytical skills with attention to detail and ability to review complex financial documentation;Excellent time management skills with ability to review 12+ files daily while maintaining high quality standards;Strong communication skills, both written and verbal, with ability to clearly explain complex requirements to NACA Counselors and provide comprehensive professional narratives;Ability to make sound decisions based on NACA's character-based underwriting principles and documented compensating factors;Proficiency with technology platforms including the NACA Portal and documentation management systems;Understanding of and commitment to fair housing principles and NACA's approach to overcoming systemic barriers to homeownership. EDUCATION & CERTIFICATIONS: The below education and certifications are required Bachelor’s degree or offsetting work experience;Training, and licenses that demonstrate important knowledge and credentials;Mortgage or real estate courses;HUD-certified housing counselor;Completed 20-hour course required by the SAFE Act;Passage of the NMLS National portion of the Mortgage Loan Originator exam. EXPERIENCE 3+ years of mortgage underwriting or similar experience – required;Effective NACA Counselor — Preferred;Underwriting using character-based criteria and compensating factors – Preferred;Education, training, or teaching experience - Preferred;Work with low- to moderate-income individuals and communities. APPLICATION PROCESS Applicants must complete the application at www.naca.com. NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second chance applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at jobs@naca.com. This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description. This job description does not constitute a contract for employment with employment at NACA on an “at-will” basis. ABOUT NACA (www.naca.com) NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organization that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage. NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas: NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores; Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below market fixed rate without consideration of one’s credit score; Largest and most effective HUD approved counseling organization providing from 20% to 30%+ of the nation’s housing counseling; In the forefront in the fight against abusive and discriminatory lending practices; Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis;High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international and local media; Growing its existing offices, adding new offices nationwide, expanding its operations and hiring additional managers;Harnessing its power in the fight for economic justice and affordable homeownership for all. For more information about NACA and its history and programs, visit www.naca.com. Advocacy & Economic Justice NACA is an advocacy organization dedicated to economic justice. NACA staff are required to adhere to and participate in NACA’s advocacy efforts. This includes: Community Organizing: Actively participating in campaigns to protect homeowners and expand affordable lending.Event Participation: Joining NACA’s "Achieve the Dream" events and other advocacy actions, which may require travel and weekend/evening commitments.Mission Alignment: Demonstrating a personal commitment to fighting for the rights of low-to-moderate income individuals and systemic change in the mortgage industry.

Job Description ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing! Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. Your Position Overview: As an Account Services Specialist, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts. Your Key Responsibilities: • Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel., • Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business., • Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations., • Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs., • Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms., • Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience., • Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM., • Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines., • Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics. Your Qualifications: • Bachelor’s Degree or 3+ years of relevant work experience, • Effective communication skills (Bilingual is a plus), • Excellent computer skills, including proficiency with MS Office Suite and Salesforce, • Excellent interpersonal skills for effective team collaboration, • Proactive and able to take initiative with little or no direction, • The ability to establish collaborative customer relationships in a fast-paced environment, • The ability to thrive in a high pace, growth-focused business environment Why You'll Love Working for ScentAir: • Competitive pay and monthly bonus plan, • Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k, • Perks: Company-issued laptop and cutting-edge technology support / Hybrid role, • Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program, • Paid Time Off: Enhanced holiday schedule and paid time off ScentAir isn’t your typical B2B company. We’re transforming how businesses connect with their customers through the power of scent. With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide. Powered by JazzHR GUUe3CjRsY

The Resident Engagement Specialist is a key member of Progress Residential's Affordable Housing team and plays a vital role in ensuring families utilizing Housing Choice Vouchers experience a smooth, supportive, and timely move in process. With a strong focus on end to end RTA (Request for Tenancy Approval) management, this role ensures that all required documentation is completed accurately and submitted promptly, enabling efficient inspections, timely approvals, and full compliance with program requirements. This position blends operational excellence with a resident first mindsetacting as a Progress ambassador who champions transparency, partnership, and resident success at every stage of the journey. • Serve as a supportive, responsive partner to residents navigating the Housing Choice Voucher (HCV) process, ensuring clarity, guidance, and compassionate communication throughout their journey., • Proactively engage with residents to anticipate needs, remove barriers, and promote a smooth transition from application through move in and beyond., • Maintain a resident first approach by ensuring timely follow-up, clear explanations of requirements, and proactive updates during key milestones., • Own the full RTA lifecycle from packet preparation through approval, delivering accurate, complete, and timely submissions., • Communicate with residents to ensure they understand RTA requirements, documentation needs, and next steps Partner with Housing Authorities and local market teams to address questions or discrepancies quickly and professionally., • Track and manage all RTA and inspection milestones to minimize delays and reduce friction for both families and local market operations., • Anticipate potential issues and resolve them proactively, always centering the resident experience and promoting seamless move in processes., • Maintain strong professional relationships with Housing Authorities, market teams, and internal partners to ensure alignment, timely communication, and a positive experience for residents., • Leverage a deep understanding of varying Housing Authority processes to guide residents effectively and streamline timelines across markets., • Schedule and coordinate all required inspections, working closely with market teams to ensure homes are accessible, ready, and clearly communicated to residents., • Track, monitor, and confirm inspection completion, ensuring deadlines are met and any required re-inspections are prepared proactively., • Support residents by explaining inspection expectations and helping set transparent, supportive timelines., • Maintain zero abatement performance by ensuring repair needs are addressed quickly, thoughtfully, and with resident stability top of mind., • Follow up promptly on deficiency items and coordinate with market teams to ensure repairs are completed and verified., • Monitor resident ledgers and Housing Authority payments to maintain accurate account status and ensure residents remain in good standing., • Keep thorough, organized records of all RTA packets, inspection documents, contracts, and HA correspondence., • High School Diploma or equivalent, • 2 or more years of previous property management experience in either the single family or multi-family rental industry, • Previous use of Yardi Voyager and Salesforce a plus, • Previous experience with Housing Authorities and the Voucher Choice Program (not required but a plus), • Ability to build and maintain positive relationships internally and externally., • Possesses strong organizational skills and is detail oriented., • Ability to thrive in a dynamic, fast-changing, growth environment., • Fosters teamwork and mutual respect throughout the company, • Interacts productively in person and through technology with co-workers, team members., • Excellent oral and written communication skills., • Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must., • Ability to travel (less than 25% a year) What you can expect from us: • Competitive Compensation - Including performance-based bonuses that reward your contributions., • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more., • Generous Time Off Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday., • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth., • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work. This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also also be assigned by the incumbent's supervisor at any time based upon Company need. Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

Provides support as a member of the Specialty team to include receiving and preparing product, maintaining the Specialty floor and displays, and selling product in support of the regional Specialty vision.All Whole Foods Market Retail jobs require ensuring a positive company image by providing court

Receptionist - Client Service Specialist. Do you love people just as much as you love pets? We're looking for a friendly, dependable Part-Time Client Service Specialist (CSS) to join our growing team at CityVet Lower South End!.

As a licensed sales associate for Ross Insurance and Financial services, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve the lives of our

At Tisun Beauty, our mission is to help everyone embrace their own kind of beautiful.We believe real beauty isn't defined by a single standard but is expressed through personal style.We offer the largest selection of products, hair, and tools to help you achieve your most radiant self.As a Hair Sale

The Administrative Assistant will assist with the administrative functions of the office and/or location that they work in.File management and record keeping.Update, post and distribute various agent and supervisor reports.Maintain employee attendance and payroll records.Maintain and publish periodi

Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary de

Want to work in the ultimate taco shop serving up awesomeness to our guests? We are looking for dedicated counter servers who take pride in introducing every guest to the Velvet Taco vibe.If you are as awesome as our food, thrive in a fast-paced environment, love tacos, working hard and having fun w

Starting Hourly Rate / Salario por Hora Inicial: $16.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary de

PARK ROAD - CHARLOTTE, NC 28209.Hourly Position Type Full-Time/Part-Time Job Shift Any.Want to work in the ultimate taco shop serving up awesomeness to our guests? We are looking for dedicated counter servers who take pride in introducing every guest to the Velvet Taco vibe.If you are as awesome as

Launch Your Career at Window Hero!.Are you looking for a hands-on job where you can work outside, stay active, and learn valuable skills? Do you take pride in doing quality work and being part of a strong team? If so, this could be a great opportunity for you.Join a team you'll enjoy working with.At

Receptionist - State Farm Agent Team Member.Ivan Archbold - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate i

Joshua Ross - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate is highly organized, detail-oriented, and commi

The primary responsibility of a Stock Team Member is to assist with freight flow process, backroom organization, salesfloor replenishment, and price changes.This position requires a high level of organization and a sense of urgency.Assist in the process of the receipt of all merchandise in a safe, t

As Account Manager - State Farm Agent Team Member for Joshua Ross - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve the

Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.Deliver friendly customer service by helping customers shop at our store and find what they're looking for.Ensure all customers receive

Cashier Position at Mercedes-Benz of South Charlotte.Mercedes-Benz of South Charlotte, a Penske Automotive Group dealership, is looking for an experienced Cashier to join our team and deliver extraordinary customer experiences.At Penske Automotive Group (PAG), we strive to create a positive and chal

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide.Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street cul

Company Overview Reid's is the Carolina's leading specialty food store and a favorite culinary destination.Reid's specializes in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals & gift baskets for our loyal customer base.Reid's is looking for hardworking, ent

Whole Foods Market is seeking Cashiers / Customer Service Team Members to assist customers, operate registers, and support front-end store operations.Cashiers are responsible for scanning items, processing payments, assisting customers with questions, handling returns, bagging groceries, and maintai

Elior-Independent-School-Dining.We are looking to add a friendly, enthusiastic cashier to our team.As a cashier, you will have the opportunity to interact with customers and help ensure that their foodservice experience is as positive as possible.Filling orders, receiving money, accurately counting

Processes member orders, collects payment.Performs clean up, department set-up and closing tasks as necessary.Provides a high level of member service.Greets members, obtains membership card, determines member preferences, answers questions, relates information on special promotions, and thanks membe

Definition of Work The administrative assistant II, under moderate supervision, performs moderately complex work with limited decision-making discretion providing administrative office support work for the assigned administrator while conducting the Administrative Assistant, Administrative, Busines

Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our

PT Cashier Store 185 Charlotte NC.The Cashier is responsible for register transactions involving the sale and/or return of merchandise.Project a positive representation of Westlake Ace Hardware.Greet customers entering and throughout the store.Thank customers by name, when possible, when they are le

At Goodwill, we turn donated items into new beginnings.By working in our stores, you will help fund job training, education, and employment programs in your community.Starting at $15/hour with annual raises and production bonuses, we offer:.Free skill-building and training programs.Generous team mem

We are looking to add a friendly, enthusiastic cashier to our team.As a cashier, you will have the opportunity to interact with customers and help ensure that their foodservice experience is as positive as possible.Filling orders, receiving money, accurately counting back change and maintaining a cl

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.Whether you're working in our four global Home Offices, Distribution Centers or Retail Sto

Pay rates starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f

At Tisun Beauty, our purpose is to help everyone become their own kind of beautiful inside and out.We believe real beauty is not defined by one standard, but achieved through healthy living, responsible sourcing, unique personalization and creating opportunities for our team members and partners.Loc

Packs member orders into boxes and transfers items to a separate cart for cashiers.Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed.For additional information about pay ranges, click here.We offer a comprehensive package of benefits including paid time off, hea

Do you enjoy leading others by providing an exemplary example and serving as a mentor? Does overseeing a fast paced team in a fast paced environment sound exciting? Do you have a passion for delivering an extraordinary customer service experience while working in a friendly environment? If the thoug

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.Successful track record of meeting sales goals/quotas preferred.Excellent communication skills - written, verbal and listening.Ability to make presentations to potential customers.Prop

Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.Assists Team Leader in organizing and displaying volume and seasonal items.Monitor Team Leader, Team Member, Part Time, Clerk, Custome

Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience.Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our