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Summary The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution • Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email., • Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions., • Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations., • Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs)., • Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity., • Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software., • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively., • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools., • Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality., • Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies • Strong troubleshooting, analytical, and diagnostic abilities, • Excellent interpersonal and teamwork skills, • Proven problem-solving, communication, and organizational skills, • Ability to stay organized and create clear, thorough documentation for processes and procedures, • Working knowledge of network devices, including switches, access points, and firewalls, • Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals, • Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus, • Ability to perform heavy lifting (50+ pounds), • Ability to travel as needed Education and Experience • Bachelor’s Degree in Computer Science or Information Systems a plus, • Minimum 3-5 years of IT experience required, • Windows and MAC support required, • Must be well-versed in network configuration and troubleshooting, • Must be able to support Windows Server 2012 and up, • Active Directory, GPO, DNS, and DHCP experience, • Avaya IP Office experience is a plus

Job Description Position: Systems Administrator & Support Specialist (National Law Firm) Location: Garden City, NY Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc. Summary for Systems Administrator & Support Specialist: A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development. Responsibilities for Systems Administrator & Support Specialist: • Administer and support core law firm systems, including document management, time and billing, and related legal applications, • Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability, • Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels, • Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365, • Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training, • Deploy software updates, patches, and system enhancements in coordination with firm leadership, • Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives Requirements for Systems Administrator & Support Specialist: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience, • 2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment, • Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls, • Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment, • Excellent communication, customer service, and technical documentation skills c7JzrTPb2C