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Job DescriptionSt. Anne Institute JOB DESCRIPTION • TITLE: Director – Information Technology (IT), • SUPERVISOR: Chief Financial Officer, • HOURS PER WEEK: 35 (Exempt Status), • FUNCTIONS: To work with each department analyzing the need for systems application and to develop and implement a master plan for integrated computerization of the agency, including identifying appropriate hardware and software., • RESPONSIBILITIES:, • Maintain all network system (wired and wireless) hardware and software components ensuring network reliability and integrity., • Maintain integrity of agency-wide IT system software and modify and update system as needed., • Provide daily help desk assistance to staff in all agency departments., • Become familiar with the agency EHR and provide helpdesk assistance to staff using that database., • Administer Payeezy, the agency credit card utilization software., • Perform daily monitoring of the agency data and email backup system., • Update and edit the SAI Website as needed., • Perform daily monitoring and security of all network functions., • Meet periodically with the agency Executive Team, Program Administrators and Department Supervisors to evaluate individual departmental needs., • Supervise the Assistant Director - IT and any other personnel assisting in agency IT. activities., • Recommend network system expansion, modifications, and enhancements as needed., • Install new network components and expand or upgrade services as needed., • Confer with software and hardware vendors and consultants to solve computer and network problems., • Represent the agency as Security Manager for the OMH Security Management System (SMS), • Represent the agency as Security Coordinator and Application Security Coordinator on NYS OCFS Connections Application., • Submit IT reports, written plans and budget estimates., • Update and edit SAI Webpage as needed through WordPress Webpage Application as requested by Executive staff, • Monitor all expenditures for agency IT systems., • Help with telecommunications applications where applicable and manage the agency telephone system extensions through the use of the Avaya IP Office Manager Software., • Follow all Agency and Governmental Health and Safety Regulations and report all hazards and emergencies as soon as possible., • Attend all mandatory agency in-services and other trainings as needed or required., • Abide by the NYS Justice Center Code of Conduct for Custodians of People with Special Needs and the SAI Codes of Conduct/Ethics., • Complete special assignments/duties as requested/required. I have read and understand my job description duties: Director - IT Employee Signature: Date: Print Name: Supervisor Signature:

Job Description JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer satisfaction. JOB RESPONSIBILITIES • Supervise the support desk team, providing direction, mentorship, and performance management., • Manage daily operations of the IT support desk, including ticket assignment, escalation, prioritization, and resolution., • Coordinate scheduling to ensure appropriate staffing and service coverage., • Implement and maintain support desk processes in accordance with company IT standards and best practices., • Collaborate with other IT teams to ensure timely and effective resolution of incidents and requests., • Actively monitor service metrics and key performance indicators (KPIs) to ensure service quality and identify improvement opportunities., • Foster continuous improvement through training, knowledge-sharing, and procedural enhancements., • Communicate proactively with stakeholders regarding the status of support requests and service improvements., • Excellent communication, interpersonal, and organizational skills., • Strong leadership capabilities, with the ability to motivate and manage teams effectively., • Ability to analyze support metrics and implement process improvements., • Proactive problem-solving and decision-making skills., • Ability to manage multiple priorities and handle stressful situations professionally., • Commitment to providing high-quality customer service., • Strong understanding of IT support processes and incident management., • Experience with IT Service Management (ITSM) tools, preferably ServiceNow, Jira Service Management, or similar., • Familiarity with ITIL frameworks and practices (ITIL certification preferred)., • Experience working within hybrid environments utilizing Active Directory and Entra ID., • Proficiency in Microsoft Office 365 suite and related cloud-based services Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PIP makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, you may request access to our EEO policy.

Support Change Management activities and assist with Help Desk ticket resolution to improve SLA adherence. Provision VMs according to business/application needs while ensuring performance and scalability. Ability to document procedures, reports, and technical solutions.

We welcome applications from all qualified candidates, including minorities and persons with disabilities. Provide technical assistance to dealers and contractors via phone, email, and occasional site visits. You'll collaborate closely with factory representatives, assist with warranty processing, d

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include respond promptly to inquiries and resolv

We welcome applications from all qualified candidates, including minorities and persons with disabilities. We are an equal opportunity employer, and we are an organization that values diversity. Provide technical assistance to dealers and contractors via phone, email, and occasional site visits.

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

We welcome applications from all qualified candidates, including minorities and persons with disabilities. You'll collaborate closely with factory representatives, assist with warranty processing, deliver technical training, and provide top-tier customer support. Provide technical assistance to deal

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, and incident management coordination with business owners. Hands-on role, expected to provide 2nd line IT

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.