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Job DescriptionTitle: Enterprise Applications Engineer Location: New Jersey Office (Hackensack) Job Summary:Seeking an Application Engineer whose primary focus will be ensuring the stability, availability, and supportability of the Firm’s Enterprise application stack. This person will work closely with the Enterprise Applications Manager, Accounting, Marketing, Records, and other firm personnel to ensure all applications run optimally and without interruption. Good communication, technical and analytical skills are required, with a heavy focus on Windows Server and SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades). Some programming knowledge would be a ‘nice to have,’ but expert knowledge is not required. Essential Job Functions and Responsibilities: • Administer, develop, and support the Firm’s Elite 3E platform. Including, but not limited to Thompson Reuters Elite 3E, Paperless Performa, Design Gallery (“DG”), Workspace, and Iridium., • Responsibilities within the firm’s financial/marketing application stack include:, • Scheduling month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching, • Inter-department coordination during system upgrades; assessing and communicating risk factors of upcoming upgrades, primarily when integrated systems cause a “trickle-down” effect, • Coordinate with application stakeholders and IT team to prioritize and address issues and future objectives for financial systems, • Responsible for testing financial system applications during system changes, enhancements, upgrades, and monthly system maintenance,, • Documentation of system setup, integrations, backup, and disaster recovery processes, • Communicates and informs the department and management of project statuses, issues, and proposed resolutions, • Manage vendor support tickets, • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth, • Research and evaluate new tools/technologies to improve the current application stack, • Utilize tools to protect application source code and maintain versioning., • Any additional responsibilities as required by management, • Other responsibilities include:, • Compulaw administration, maintenance and integrations, • Support requests/tickets escalated from the helpdesk team, • Documentation of processes/procedures, ‘how-to’ guides, and frequently asked question resolution, • Basic ‘end user’ application troubleshooting and maintenance such as: FasTax, B&A Forms, Allstate legal forms, LexisNexis etc.Knowledge, Skills & Abilities:, • 3+ years’ experience operating with legal accounting and time management software required, experience with Elite 3E preferred, • Fluency in the Elite 3E SQL database schema preferred or demonstrated ability to develop such fluency, • Experience with maintaining 3E Templates (“Design Gallery”), Workspace and BizTalk, • Proficiency in Elite Application Framework and Tools; Example: IDE, • Knowledge of 3E Solutions Manager a plus, • Proficiency in SQL reporting (“SSRS”), • Ability to learn functional and technical integration aspects of the firm’s applications such as Iridium, Foundations, Concur, • Experience administering Windows Server, • Solid technical foundation with the ability to troubleshoot, diagnose and resolve complex problems and implement solutions with minimal guidance, • Self-motivated person with excellent time management skills, • Strong analytical skills with the ability to communicate results, • Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise, • Proficiency in XML/XSLT transformation, • Knowledge of C# and Visual Basic .Net, HTML5 programmingEducation and/or Experience:, • Minimum 3 years’ experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission critical enterprise applications at a high level of availability., • Requires broad knowledge of the specialized and technical field of computer science, and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge., • 4-year college degree preferred, equivalent experience considered.Technical Skills & Requirements: Minimum of 5 years’ experience in the design, implementation and maintenance of Windows computer systems. Experience with Microsoft SQL required, working knowledge of Active Directory administration and maintenance a plus.

Job Description Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required.' ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management