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Job DescriptionDescription: • Serve as the primary technical resource for video solution implementation and onboarding., • Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity., • Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms., • Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness., • Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation., • Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience., • Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities.Requirements:, • 3+years of experience in an IT, technical support, or helpdesk environment, • Familiarity with IP CCTV / Video systems (installation, configuration, or support experience strongly preferred), • Working knowledge of WANs, LANs, and Internet Protocols, • Experience using a service ticketing or case management system, • Demonstrated ability to work cross-functionally with Sales, Operations, and Technical teams, • Strong initiative and ability to work independently with minimal supervision, • Process-oriented mindset with the ability to document workflows and procedures, • Comfortable interacting with partners during onboarding, implementation, and ongoing support phases

IT helpdesk roles with increasing levels of responsibility. Ensure compliance with IT policies and procedures, including security standards and software licensing. Familiarity with Microsoft 365, Teams, Outlook, and related tools.

Job Description JOB SUMMARY Our team is dedicated to ensuring our Clients' satisfaction remains our top priority. The role of the Senior Helpdesk Engineer is crucial in achieving this objective. This individual is responsible for handling escalated support requests within the Service Delivery Team, addressing issues that the Junior Helpdesk Technician may find challenging. The Senior Helpdesk Engineer collaborates with the Service Delivery Manager for guidance and support when necessary. RESPONSIBILITIES & TASKS Customer Service • Address and resolve escalated Helpdesk Tickets promptly., • Strive to provide Clients with a positive, efficient, and supportive experience., • Offer advanced remote troubleshooting assistance to Clients., • Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests., • Maintain thorough records of all work within our Ticketing System., • Ensure the proper maintenance of Client Documentation., • Separate tickets with multiple issues into individual tickets., • Review the RMM dashboard and implement remedial actions as per our established processes., • Escalate tickets requiring Service Delivery Manager support., • Keep Clients informed of the status of their tickets at each stage and notify them of any changes or outages related to their issue., • Submit Timesheets & Expense reports as outlined in SOPs., • Mentor Junior Service Team Members., • Adhere to the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher., • Follow Standard Operating Procedures (SOPs) for daily and weekly recurring tasks., • Comply with all security procedures and remain vigilant for security issues., • Identify opportunities for improvement and provide constructive suggestions for change., • Contribute effectively to the process of innovative change. Desired • Strong problem-solving abilities., • Excellent communication skills, emphasizing active listening., • Advanced knowledge of support tools, techniques, and technology used for service provision., • Proficiency in operating systems, business applications, printing systems, and network systems., • Advanced diagnostic skills for technical issues related to end-user hardware, software, and network devices., • Extensive experience and knowledge of working with the Microsoft 365 Platform., • Proficient in quick and accurate typing while engaging in phone conversations., • Passion for delivering exceptional Client Experiences., • Advanced understanding of IT Applications, Software, and Hardware., • Ability to communicate effectively in both technical and layman's terms., • Strong motivation to excel in a fast-paced IT environment., • Experience with Ticketing systems, RMM Tools, and PSA software., • Experience providing remote support., • Handling of Technical Service Tickets., • Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE, ITIL, ITSM, etc., • Client Experience Certifications such as Helpdesk Habits, etc. For individuals seeking career advancement, the Senior Helpdesk Engineer role naturally leads to positions such as Service Delivery Manager or CTO. Company DescriptionAbout J. Harte Associates LLC J. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology. We believe great IT starts with great people. Our culture is built on: Clear and honest communication A commitment to continuous learning Supporting one another to improve every day Our team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers. If you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.About J. Harte Associates LLC\r\nJ. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology.\r\n\r\nWe believe great IT starts with great people. Our culture is built on:\r\n\r\nClear and honest communication\r\n\r\nA commitment to continuous learning\r\n\r\nSupporting one another to improve every day\r\n\r\nOur team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers.\r\n\r\nIf you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.

Job DescriptionAbout Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities • Set up phones, devices, and email/accounts for clients., • Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes., • Coordinate smooth handoffs across teams during client onboarding and offboarding., • Maintain structured records of recurring issues and solutions to build playbooks., • Prior experience in IT support, helpdesk, or troubleshooting roles., • Strong organizational and problem-solving skills., • Clear communicator who can calmly guide clients through basic tech processes., • Comfortable with occasional local travel., • Adaptable and proactive in a fast-moving startup environment. Nice to Have: • Experience supporting small operational teams in startups or entrepreneurial settings., • Competitive hourly pay with performance incentives, • Flexible hours with consistent workflows, • Clear SOPs and support systems so you can execute with confidence

Job Description ▶︎ Job Details ・Job Title: Data Center Specialist - [6 month and renewable] ・Start date: April 1st 2026 ・Location: Clifton, NJ ・Work days: Mon – Fri. Occasional weekend work. ・Work hours: 7AM-3PM or 10AM-7PM (1 hour lunch time will be unpaid) ・Rate: $45 per hour We are seeking a Data Center IT Facility Specialist in Clifton, NJ Responsibilities; a) Perform and/or supervise cable installation and patching at data centers, b) Monitor power management and installation performed by the data center service provider at data centers, c) Work on the data center facility preparation with project managers as requested, d) Coordinate with the data center service providers for facility infrastructure work including installation of additional cabinet, cabling, and power for projects and daily operation, e) Assist and manage telecom carriers' onsite installation and/or troubleshooting at data centers, f) Create and update documentation such as; operation runbook, floor layout, cabinet layout, cable patching information, system update instruction, etc for the two data centers, g) Racking and stacking the devices in data centers, h) Obtaining price estimates, ordering, and billing with data center service providers and other vendors, i) Capacity planning for data center engineering J) Work on request/incident tickets k) Work on RMA/mails/shipping to/from the data centers l) Update related systems j) Create a monthly service report Qualification; • Minimum of 5 years of experience with data center work, • Minimum of 2 years of client-facing job, • Excellent communication skills in English, • Excellent coordination skills with multiple parties and stakeholders in order to complete a task in a timely manner, • User support/helpdesk experience a plus, • Availability to work on weekends and off-hours LvAPAE5Vyx

Skill: Candidates Must Be Within Less Than An Hour Commute To Parsippany, NJ (Please Google The Distance Before You Send), Have Good Tenure/Long Projects And Recent White Glove/Executive Support Experience Around Microsoft Technology. Executive Support W/ Desktop, Microsoft Windows, Ad, White Glove.

Ability to accept constructive criticism and end user feedback regarding their experience with IT software and/or services. Professional disposition with an attitude of self-sufficiency and tenacity in getting the job done. Ability to analyze and solve practical problems, dealing with a variety of c

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Familiarity with wireless access points, IP phone systems, and network security basics. Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact. Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred).

Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro. Customer-focused attitude and a desire to deliver high-quality support. Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.

Job Description:** Parsons is looking for an amazingly talented IT Support Specialist to join our team! In this role, you'll have the privilege of working on the premier Infrastructure project in the Country, as well as receive all of the benefits of working for Parsons! This Program is the m

The ideal candidate will be responsible for managing mainframe network configurations, supporting connectivity across multiple platforms, and ensuring reliable, secure communication between systems. This role involves maintaining network performance, troubleshooting complex issues, and supporting ke

Familiarity with Cisco and Citrix technologies. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment. This is a long-term contract opportunity for an individual passionate about providing exceptional t

This is an excellent opportunity for individuals looking to gain hands-on experience in IT support, with potential career growth. Assist with troubleshooting network outages and internet connectivity issues;. All certifications, resume, letters of reference, Praxis scores and transcripts must be upl

In return, you'll be eligible for [1]: * Day One Benefits * Medical & Dental Coverage * Flexible Spending Accounts * Life and AD&D Insurance * Supplemental Life Insurance * Spouse Life Insurance * Child Life Insurance * 401(k) Retirement Savings Plan with Company Match * Time Off Program * Paid H

Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches. OS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video confer

The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. Polish & Slavic Federal Credit Union is committed to supporting our employees' o

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or a

Ability to build rapport with clients. Highly self-motivated, ability to prioritize, and attention to detail. The IT Support Specialist – Level 2’s role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and documentation.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support C

The Opportunity We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the sec

Strong communication and relationship-building skills Ability to manage multiple candidates and requirements simultaneously Familiarity with job portals such as Dice and LinkedIn Preferred Qualifications Prior experience in both recruiting and sales within the IT staffing industry Experience working

Strong communication and relationship-building skills Ability to manage multiple candidates and requirements simultaneously Familiarity with job portals such as Dice and LinkedIn Preferred Qualifications Prior experience in both recruiting and sales within the IT staffing industry Experience working