It helpdesk jobs in White Plains, New YorkCreate job alerts

Position: Helpdesk Support Location: New York (5 days onsite) Yrs of Exp: 1-4yrs Must have: Mac OS, JAMF Responsibilities · Provide first-level support to users experiencing issues with software, hardware, network connectivity, and IT systems, with a particular focus on the Microsoft Office environment (including Office 365). Troubleshoot and resolve incidents via phone, email, or in-person, logging all actions in the helpdesk ticketing system · Diagnose technical problems, resolve incidents, and escalate issues when necessary. Perform root cause analysis and apply solutions to prevent future occurrences · Handle user access requests, password resets, and permissions within various IT systems, following security protocols to ensure data integrity · Assist with the installation, configuration, and maintenance of computers, software applications (including Zoom and Slack for collaboration), printers, and other peripherals. Coordinate hardware replacement or repair as needed · Maintain detailed records of support requests, actions taken, and final outcomes. Update and maintain user guides, FAQs, and knowledge base documentation for common technical issues · Identify and address potential technical issues before they impact users, perform routine maintenance on IT systems, and monitor IT infrastructure health · Foster positive relationships with end-users, maintain a friendly and professional demeanor, and strive to provide the highest level of service satisfaction · Work with other IT support teams and departments to resolve complex technical issues and provide feedback on potential areas of improvement in systems or processes Qualifications · Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus · 1-3 years of experience in a helpdesk or technical support role. Experience supporting the Microsoft Office environment (including Office 365), Zoom, and Slack is highly preferred · Familiarity with Microsoft Windows environments, Office 365, Zoom, Slack, basic networking concepts, and common IT support tools. Knowledge of ticketing systems (e.g., ServiceNow, JIRA) is advantageous · Strong communication skills, customer service orientation, patience, and ability to work under pressure. Strong analytical and problem-solving abilities · Flexibility to work in shifts or be on-call for emergency support, as needed

Minimum of 2-3 years of experience in IT support roles, specifically in desktop support or helpdesk environments. Customer Service Orientation: Strong customer service skills with the ability to communicate effectively with non-technical users. Desktop Support Analyst within the Owens & Minor Global

Job Description Desktop Support Engineer Location: Purchase, NY Schedule: Monday–Friday, 7:00 AM – 4:00 PM | Onsite with flexibility to support afterschool and on rare occasions weekend activities. Launch Your IT Career in a Role That Matters Acture Solutions is seeking a School Desktop Support Engineer to join our on-site support technical team. This role is ideal for someone with strong troubleshooting skills, a flexible schedule, and a passion for supporting education, athletics, and afterschool programs through reliable technology. If you enjoy solving IT problems, supporting students and staff, and ensuring critical school systems run smoothly—this is a terrific opportunity to grow your IT career in a people-first environment. What You’ll Do • Serve as the on-site system administrator and technical owner for classroom/end-user computing, testing environments, and athletics technology platforms., • Perform systems analysis to translate instructional and athletics requirements into technical standards, design and document solutions, runbooks, and SOPs., • Architect, implement, and maintain endpoint management (imaging/MDM/GPO), security baselines, patching, and configuration standards across the fleet., • Administer Microsoft 365, Google Workspace, identity/SSO, and role-based access; conduct periodic access reviews and compliance audits., • Lead incident and problem management for the site: triage, root-cause analysis, corrective actions, post-incident reviews, and preventive controls., • Plan and execute technology readiness for standardized testing (SAT, ACT, Regents/CBT): environment configuration, validation/certification, and day-of operational oversight., • Own reliability for athletics technology systems (e.g., Score Vision, Athletic Live): integrations, monitoring, change control, and vendor coordination., • Manage lifecycle planning and asset governance: specifications, procurement input, deployment schedules, inventory accuracy, and end-of-life strategy., • Define and enforce site IT policies and security protocols; ensure compliance with school and Acture standards and applicable regulations., • Coordinate and direct external vendors and internal escalations; approve change windows and ensure service levels are met., • Produce and present site technology health, risk, and capacity metrics; recommend improvements and budget priorities., • Develop and deliver staff/student training; maintain knowledge articles and technical documentation., • 2 plus years of IT support or helpdesk experience., • Hands-on skills with desktops, laptops, printers, and peripheral setup., • Familiarity with Windows OS, Microsoft 365, and Google Workspace., • Basic networking knowledge (IP, DNS, DHCP, connectivity troubleshooting)., • Excellent communication skills with ability to support both staff and students., • Flexibility to provide after-school/after-hours coverage., • Experience in technology coordination and support for standardized testing (SATs, ACTs, Regents) and computer-based testing platforms., • Experience with athletics technology systems (Score Vision, Athletic Live, etc.) preferred., • Customer-first mindset with patience and professionalism., • Strong problem-solving and adaptability in a school environment., • Organized, detail-oriented, and able to manage multiple requests., • Ability to lift and move IT equipment (up to 35 pounds)., • Frequent movement across classrooms, labs, and athletic facilities. Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations—including schools—to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $65,000 – $75,000 (based on experience), • Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off, • Additional Perks: Time off aligned with school holidays If you’re passionate about tech, love helping people, and want to grow your career in a role that supports education and community programs—apply today. Valid driver’s license, background check, and fingerprinting required.

Support Change Management activities and assist with Help Desk ticket resolution to improve SLA adherence. Experience with NetApp storage systems and Veeam backup solutions (preferred). Communicate clearly and effectively with technical teams, management, and non-technical stakeholders.

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a