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Job DescriptionDescription: Under the direction of the Director of Consultive Engineering, the TOS Lead Consulting Engineer is responsible for driving proactive IT solutions and strategies while overseeing complex technical escalations for clients. This role focuses primarily on proactive workstreams, including client audits, technology roadmaps, and best practice implementation while also handling high-level reactive technical issues. The TOS Lead Consulting Engineer collaborates with various teams to ensure client satisfaction, minimize service disruptions, and enhance operational efficiency. This position is designed to reduce reactive service ticket volume, ensure client satisfaction, and support exceptional service delivery within NetGain Technologies’ managed services client base. Key Responsibilities: • Conduct proactive onsite visits with clients to assess and align their technology with NetGain’s standards and best practices., • Develop IT roadmaps and process technical audits for consultive clients., • Provide budgetary estimates in accordance with IT roadmaps., • Handle high-level reactive technical issues remotely and onsite as required., • Collaborate with various teams to design solutions for client environments., • Ensure completion of all tasks required by the Director of Consultive Engineering and report any issues with deadlines., • Play a critical role in new client onboarding and ongoing client management., • Understand clients’ businesses and identify operational impacts based on proposed technological changes., • Maintain positive communication among all team members involved in client servicing., • Promote directing all issue resolution through the NetGain Helpdesk., • Develop, implement, and maintain best practices across all assigned TOS accounts., • Achieve a target of 95% Net Promoter Score (NPS) across assigned clients., • Complete all new TOS client onboarding tasks within the assigned timeframe and budgeted hours., • Ensure technical documentation is accurate and meets NetGain’s quality control standards., • Resolve all reactive support tickets remotely when possible., • Ensure completion of all tasks required by the Director of Consultive Engineering., • Conduct recurring reviews remotely and onsite as part of the client's proactive maintenance plan., • Collaborate with colleagues to ensure technical solutions meet client needs and objectives., • Reports to the Director of Consultive Engineering., • Execute assigned project and administrative tasks on time and within budget., • Report any deficiencies with all goals and activities weekly., • Set goals, striving to improve themselves and their team., • Refrain from using curse words in professional interactions., • Help colleagues address concerns through proper channels., • Promote NetGain Technologies and do not degrade the company or its employees., • Follow company policies in a positive manner., • Treat all fellow employees with professionalism and respect., • Maintain a positive attitude and encourage positivity among their team., • Take responsibility for problems and their resolutions., • Perform at their best and dress professionally in accordance with company standards.Requirements:

Job Description At RSS Technology Solutions, we take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location. Are you someone who thrives in a fast-paced environment, enjoys helping others, and has a strong connection to the restaurant industry? We're looking for a Support Assistant who can juggle a fast-moving phone queue and triage service requests. This is an in-office role, based in our Blankenbaker warehouse location, working closely with our Helpdesk team to support incoming calls and emails from our restaurant clients across the country. If you’re a former quick-service restaurant professional looking for a new kind of challenge, this could be your perfect fit. JOB DUTIES AND RESPONSIBILITIES: • Answer and triage incoming calls and emails from restaurant partners., • Create and enter service orders (SOs) accurately and efficiently., • Determine urgency of requests and route appropriately to Helpdesk team or other departments., • Act as the knowledgeable switchboard operator who ensures nothing slips through the cracks., • Collaborate with sales reps and internal teams to gather context and provide follow-through., • Maintain detailed documentation of service tickets and client interactions., • Learn and support a variety of restaurant technology platforms (25+ supported systems)., • Participate in training sessions and shadowing to understand product functionality and support workflows., • Contribute to team improvement by identifying recurring issues or inefficiencies. QUALIFICATIONS • Previous experience in a restaurant environment (quick service experience required)., • Professional, calm, and friendly phone presence; strong de-escalation skills., • Strong organizational skills and attention to detail., • Technical aptitude and willingness to learn multiple platforms., • Ability to prioritize under pressure and work independently while staying team-oriented., • Experience in customer service, support, or call center roles preferred., • Familiarity with service ticketing systems or support workflows a plus. JOB COMPETENCIES: Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes. Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills. Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback). Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts. WORKING CONDITIONS: Physical Activity | Frequency Sitting | Frequent Standing | Occasional Crouching, Bending, Stooping | Infrequent Walking | Occasional Climbing Stairs | Occasional Reaching | Occasional Grasping | Occasional Pushing/Pulling | Occasional Lifting | Occasional Near Vision |Constant Far Vision |Constant Hearing | Constant Talking | Constant RSS is an Equal Opportunity Employer.

Job DescriptionAdvance Your IT Career! Tier 2 Helpdesk Technician – Louisville! Are you an experienced IT professional with a knack for solving complex technical challenges? Plumbers Supply Co, a stable, family-owned company with over a century of history, is seeking a skilled and analytical Tier 2 Helpdesk Technician to join our corporate IT department. This is a crucial role for an individual who excels at resolving escalated issues and wants to make a significant impact on our company's technological infrastructure. Your Tech-Focused Career At Plumbers Supply Co, our IT department is the backbone of our operations, ensuring seamless technological support for our entire organization. As a Tier 2 Technician, you'll be a key problem-solver, tackling advanced issues and contributing to larger IT projects. You will join a collaborative team where your in-depth knowledge is valued and you have the opportunity to grow your expertise. Are You the Advanced Problem-Solver We Need? * You are passionate about technology and enjoy the challenge of diagnosing and resolving complex hardware, software, and network issues that go beyond frontline support. * You thrive on being an escalation point, providing clear, effective solutions and mentoring junior support staff. * You excel at working both independently and as part of a project team to implement new technologies and improve existing systems. Your Impact on Our IT Infrastructure As a Tier 2 Helpdesk Technician, you will provide critical advanced support to our organization: * Escalation & Resolution: Serve as the primary escalation point for unresolved issues from Tier 1, providing advanced troubleshooting for desktops, servers, and network devices. * In-Depth Troubleshooting: Diagnose and resolve complex software issues, including problems within Microsoft 365, ERP systems, and other business-critical applications. * Network & Server Support: Assist Systems Administrators with server maintenance, network monitoring, and managing user permissions in Active Directory and Azure. * IT Project Involvement: Participate in and help execute IT projects, such as system upgrades, hardware rollouts, and new software deployments. * Documentation & Mentorship: Create detailed documentation for our knowledge base and provide guidance and training to Tier 1 support staff. What You Bring to Our IT Team (Essentials for Success) * 3-5 years of progressive experience in an IT helpdesk or technical support environment. * An associate's or bachelor's degree in an IT-related field is preferred; relevant certifications (e.g., CompTIA Network+, Security+, Microsoft certifications) are highly desirable. * Advanced knowledge of Windows operating systems, Active Directory, and the Microsoft 365 ecosystem. * Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs). * Demonstrated ability to troubleshoot complex technical issues methodically and effectively. * Excellent communication skills and a professional, customer-centric approach. * Willingness to undergo a pre-employment drug screen and background check. The Plumbers Supply Co Advantage: Rewards & Support We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future: * Competitive Pay * Excellent Health Coverage: Medical, dental, and vision insurance. * Generous Time Off: 10 paid holidays plus vacation and sick time. * Peace of Mind: Life and disability insurance. * Focus on Wellbeing: A robust wellness program with exciting incentives. * Secure Your Future: 401K with a company match. * Financial Guidance: Support through our partnership with Cerity Partners. Ready to take the next step in your IT career? Apply now to join a Louisville industry leader! Powered by JazzHR cZAuJqfbvR

Job DescriptionSalary: $17-$25 per hour based on experience Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, weve built our reputation as one of the nations leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect. Were looking for a IT Support Specialist to provide on-site technical assistance to end users. This role is essential in keeping our systems and staff operating smoothly. The ideal candidate will be comfortable troubleshooting hardware and software issues, assisting with user support, and escalating complex issues when neededall while delivering excellent customer service. This position is onsite Monday - Friday 8am to 5pm. Whats In It For You • Competitive Pay $17-25 per hour based on experience, • Comprehensive Health Coverage Mercer contributes over $7,500/year toward your health insurance, • Wellness Incentives Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage, • Earn Extra Rewards Receive up to $300/year in gift cards through wellness initiatives, • Generous Time Off Paid Time Off plus company-paid holidays, • Company-Paid Protection Life Insurance and Long-Term Disability included at no cost, • Optional Benefits Dental, Vision, Flexible Spending Accounts, and Short-Term Disability, • Secure Your Future 401(k) with company match What Youll Do • Respond to support tickets; resolve issues or escalate to higher-level support teams, • Troubleshoot PC and peripheral issues (login errors, hardware failures, slow performance, printers, etc.), • Support Active Directory accounts, permissions, and group policies, • Assist with Microsoft Exchange/email setup and troubleshooting, • Provide support for VMware and routine administration tasks, • Assist in monitoring networking equipment, Microsoft, and Linux systems, • Document solutions and maintain accurate records in the ticketing system, • Follow IT policies and best practices to ensure security and compliance, • Deliver clear, customer-focused communication to both technical and non-technical users Who You Are • Familiarity with ticketing systems and prior helpdesk support experience (preferred), • Working knowledge of Windows OS, Windows Server, and Active Directory, • Basic knowledge of Linux OS, networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.), VMware, and printer troubleshooting, • Strong troubleshooting skills and attention to detail, • Excellent written and verbal communication skills, • High School Diploma (required); related technical degree (preferred) Why Mercer Youll be part of a collaborative team where your work makes a real impact, your contributions are valued, and your success is celebrated. Screening Requirements: May include Drug Screen and Criminal Background Check. Equal Employment Opportunity We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.