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Additional Qualities / Skills: Familiarity with ITIL and ITSM is preferred. Works independently with little to no direct supervision in analysis and implementation of solutions to fulfill multiple business unit IT requirements. This is an on-site position in north Charlotte, NC which reports to the

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support C