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Job Description BGB Group Helpdesk Manager Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment. Role Requirements: • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met, • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed, • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals, • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications, • Support onboarding and offboarding processes, including device setup, system access, and employee moves, • Manage user accounts, permissions, and security groups in alignment with company policies, • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability, • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements, • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service, • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations, • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance, • Train and support end-users on hardware, software, and best practices, • Ensure adherence to company security policies and relevant regulatory requirements, • Participate in on-call rotation and provide support outside standard hours as needed Preferred Qualifications: • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity, • Experience managing or mentoring IT support teams in a corporate environment, • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware, • Experience with Office 365 and other cloud-based SaaS applications, • Familiarity with helpdesk ticketing systems and IT service management tools, • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP), • Experience with device provisioning and configuration and endpoint management, • Exposure to audio/visual and basic network infrastructure is a plus, • Familiarity with ITIL or similar frameworks is a plus, • Strong troubleshooting, problem-solving, and analytical skills, • Excellent communication and interpersonal skills with a strong customer service orientation, • Ability to prioritize and manage multiple tasks in a fast-paced environment Salary Range: $75,000- $105,000 BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. This position may be performed remotely within the United States. For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee's primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job DescriptionDescription: SCHEDULE: Monday - Friday, 8:30 a.m. – 5:00 p.m. Pay: $77k - $84k annually DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston, SUMMARY OF THE POSITION: This full-time, on-site position is responsible for configuring, administering, monitoring, and supporting Pine Street Inn's (PSI) infrastructure networks, along with associated services and applications. The role involves deploying and maintaining hardware and software, documenting systems, and providing operational support for the 444 Harrison campus, satellite locations, and PSI’s wired, fiber, Wi-Fi, and cellular networks. Additionally, this position supports other ITS functions as needed. Requirements: EDUCATION/TRAINING: REQUIRED: • Microsoft Certified in Server OS / Office 365 certification or a Bachelor’s Degree in Information Technology. REQUIRED: • 5+ years of Helpdesk/Network experience, preferably in the service industry., • Strong computer skills and excellent knowledge of PCs, servers, and networking., • Experience maintaining and upgrading switch infrastructure, firmware, and fiber-optic connectivity across campuses or multiple satellite offices., • Ability to evaluate network performance, including availability, utilization, throughput, and latency, and implement solutions., • Knowledge of procurement processes for hardware and software, including invoice submission., • Ability to manage mobile device plans and train helpdesk staff for support., • Proficiency in network upgrades and collaborating with vendors to implement enhancements., • Experience with Microsoft cloud-based platforms such as Office 365 and Azure., • Experienced in Firewall Management and overall network security. Analytic Thinking: • Demonstrates curiosity and long-term vision for technology advancements., • Ensures accuracy and thoroughness in all tasks and documentation., • Completes tasks assigned by the Senior Administrator and mentors IT staff., • Identifies and evaluates alternative solutions to optimize outcomes., • Reviews the effectiveness of implemented solutions.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Are you a demand gen marketer with a keen eye for data and analytics? A storyteller who seeks to know their audiences and build compelling programs that drive action? We're looking for an Integrated Marketing Lead who understands the unique combination of precise audience segmentation, relevant messaging, strategic media planning, experimental design and overall customer journey, while rooted in driving ROI and scalable outcomes. In this role, you'll work with Product Marketing, Content, Creative, Lifecycle, Web, and Field teams to help Klaviyo realize our vision for K:Service, our AI‑first customer service platform that connects Customer Hub, Customer Agent, and Helpdesk so brands can turn every support interaction into a revenue and loyalty moment—not just a resolved ticket. You will report directly to the Sr. Director of Integrated Marketing. How You'll Make a Difference: • Ideate, design, and execute the K:Service marketing customer journey across all channels, • Collaborate with Product Marketing and Service GTM teams to position K:Service for both marketing and service buyers, ensuring campaigns speak to CX metrics (deflection, resolution rate, CSAT) as well as pipeline, revenue, and retention., • Lead the campaign strategy and planning inclusive of high reach channels and performance focused digital channels, • Optimize audience-specific messaging and positioning with Product Marketing teams to create engagement at each stage of the funnel for net new leads, • Refine end-to-end customer journey by partnering with content and creative teams to optimize existing content and ideate/build new content to keep leads engaged, • Collaborate and work cross-functionally to align campaign strategies and goals across the organization including Brand, Lifecycle, Product Marketing, Content Marketing, Product-Led Growth, Web, and SEO., • Define and build measurement plan with Analytics team ensuring understanding of K:Service success drivers and growth levers by country, audience, channel and tactic, • Gather and analyze campaign performance, including reporting learnings of key findings and best practices, • Understand industry landscape, tech capabilities and competitive approach to recommend content, creative assets, CTAs, landing page experience to increase and scale new customers, • Develop and establish success criteria to help inform resource planning, campaign flighting and overall prioritization across multiple stakeholders, • Performs other related duties as assigned. Who You Are: • 8+ years of experience in combination of channel, performance, lifecycle, demand gen, revenue, and integrated campaign marketing, • Proven expertise building end-to-end customer journeys and relevant campaigns to drive leads through the funnel, • Foundational knowledge of performance marketing success metrics and ability to report KPIs to executive leadership teams, • Advanced analytics experience with ability to manage complex data sets across site analytics and attribution models, Google Analytics and Salesforce preferred, • Accountable and goal-oriented, with strong ownership of results and execution quality, • Excellent communicator who can align stakeholders, ask the right questions, and drive clarity across teams, • Highly organized, able to manage multiple campaigns, partners, and timelines simultaneously, • Comfortable in a fast paced, agile and high growth environment with ability to navigate gray areas by developing new processes and streamline workflows We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here #IndeedGTM Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$124,000—$186,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionAt WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is building a deeply technical IT organization and is looking to add Systems Engineers. These are critical roles that will build the foundation for innovative, scalable IT operations. These roles will evolve our IT systems, processes, and infrastructure - driving progress across employee experience, identity & access management, automation & self-service, endpoint engineering, corporate security, compliance readiness, and more. As an early member of a small but fast-growing team, candidates must be ready and excited to take on significant responsibility, embrace ambiguity, and help define what world-class IT capabilities look like at WHOOP. This role will collaborate closely with company leadership, Security functions, Risk & Compliance, IT Support, Business Systems, and more. This is a high-impact role with a broad scope, and we have a mountain of work to accomplish. We don’t expect superhuman results from one individual - but we do want to attract someone who is motivated by the challenge, energized to solve technical problems, and ready to invest in their own growth.RESPONSIBILITIES: • Manage a portion of our IT systems and infrastructure, • Ensure we get maximum value from the best third-party applications, • Engineer business processes and technology to optimize employee experience and strengthen corporate security posture, • Execute against an IT roadmap and deliver results, • Eliminate root causes of IT support tickets and manual IT work through automation and process engineering, • Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency, • Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond HelpDesk agents, • Develop monitoring, observability, and reporting capabilities, • Identify and mitigate IT risks to business continuity, • Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re makingQUALIFICATIONS:, • Proven experience working on technically innovative systems and processes from the ground up, • Strong engineering and programming skills to enable automation and custom solutions, • Hands-on administration experience with cloud infrastructure (AWS/GCP), • Deep knowledge of Mac & Windows operating systems, identity management, and corporate security best practices, • Experience managing large fleets of corporate computing devices, • Experience contributing to large-scale implementations and/or migrations of critical IT systems, • Experience developing AI solutions, ideally driving broad usage and impact in the workplace, • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences, • Strong judgment in prioritization and solution design, balancing impact and maintenance costs, • Ability to work independently and take initiative in a rapidly changing environment, • A demonstrated employee-first mindset, actively listening and engaging with users and making their lives betterThis role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $115,000 - $160,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Job Description Position Summary: The IT Operations Manager is responsible for the stability, security, and operational integrity of ACCC’s production technology environment. This hands-on role serves as the control layer of IT, owning infrastructure, operational security, and IT service delivery—including helpdesk and end-user support—while ensuring systems are properly provisioned, deployed, and maintained within a disciplined, auditable framework. Accountable for the “run” environment, this role does not own IT strategy, architecture, or development direction. It requires strong experience in DevOps practices, including CI/CD pipeline management, infrastructure as code, and controlled deployment processes. The IT Operations Manager maintains independent authority over production environments, deployment approval, and operational controls. Production release authority and control enforcement reside exclusively within IT Operations and are not overridden by other functions. Supervisory Responsibilities: • Serves as the control authority for production systems, coordinating with Engineering and vendor partners to ensure controlled and compliant deployment of all changes, • Oversees helpdesk and IT operations staff, including workflow management, ticket prioritization, and service delivery performance, • Establishes and enforces operational standards, processes, and accountability across IT operations functions Duties/Responsibilities: This job description does not limit management’s ability to assign or adjust duties and responsibilities at any time. · Maintain exclusive authority over production deployments, including release approvals, deployment governance, and risk acceptance · Ensure all production deployments are executed through controlled processes governed by IT Operations; unauthorized or unapproved deployments are strictly prohibited · Enforce production controls, including change management, access management, and strict environment segregation (dev/test/prod) · Provision and manage cloud infrastructure (e.g., Azure) based on Architecture & Engineering specifications, ensuring environments are secure, scalable, and production-ready · Own and enforce CI/CD pipeline processes, including deployment gating, release approvals, and production promotion controls (e.g., GitHub Actions) · Implement and monitor system performance using appropriate tools (e.g., Azure Monitor, Application Insights) to ensure reliability and timely issue detection and resolution · Oversee IT service delivery, including helpdesk operations, user support, ticket workflows, and incident response, ensuring SLAs and escalation processes are consistently met · Lead incident management, including response coordination, escalation, communication, and root cause analysis · Execute operational security controls, including identity and access management (Entra ID, RBAC), vulnerability remediation through coordination with the IT Security Coordinator · Manage access provisioning and deprovisioning, ensuring least-privilege access and full auditability across systems · Serve as the internal control point between Engineering and operations to ensure all changes are deployed in a controlled, compliant, and auditable manner · Ensure audit readiness by maintaining documentation, enforcing controls, and tracking system and deployment changes · Manage SLAs, escalations, and workflows · Other duties as assigned. Required Skills/Abilities: · Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred or Equivalent combination of education, certifications, and hands-on experience will be considered in lieu of a degree · 5–8+ years of experience in IT operations, infrastructure, or systems administration · Relevant certifications such as Microsoft Azure, CompTIA Security+, etc. · Strong experience with Microsoft Azure and cloud infrastructure management · Strong hands-on experience with DevOps practices, including CI/CD pipelines, infrastructure as code, and production deployment controls · Experience with Azure monitoring tools and system performance management · Strong understanding of incident management, system reliability, and operational controls · Experience with identity and access management (Entra ID, RBAC) · Experience working with cybersecurity tools and third-party security providers Physical Requirements: · Prolonged periods sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed. If you need assistance or accommodation during the application process due to a disability, please contact .

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is looking for a deeply technical individual to lead our IT function. We’re calling this position Director of IT Engineering to emphasize the criticality of having a strong, technical IT organization. This leadership role is for a builder who likes to lead by example and is great at both strategy and hands-on execution. Good fit candidates will be able to speak to countless examples of using bleeding edge, powerful tools & technologies to drive frictionless employee experience, major improvements in productivity and efficiency, and security-by-design. Our IT team is very small today. You will join at the ground level and build the team. Together with that team, you will design, implement, and operate an IT environment that will enable our employees through the next phases of scale and global expansion. You will toil over making our employee experience the best it can be. You will build innovative and reliable corporate infrastructure with AI. And you will protect our company, brand, and employees from security threats. This role reports to our VP of Business Technology. RESPONSIBILITIES: • Engineer a fast, frictionless workplace: Lead global IT operations that enable thousands of people around the world to do their best work and get things done faster than at other employers., • Craft an innovative technology environment: Imagine what IT should look like in 5 years and make it real for WHOOP., • Scale with human and non-human workers: Technology today can do more than just deflect HelpDesk tickets. Figure out how to run hyper efficient IT operations., • Implement robust and thoughtful security protections: You’re responsible for security-by-design that actually protects the company., • Continuously earn the trust of WHOOP members: Compliance and controls need to be embedded in everything you do to serve and honor our members., • Drive cross-functional change: Be a visible, respected leader who senior leaders want to listen to and solve problems with. Be an exceptional collaborator who drives meaningful improvements in our business operations., • Build the most technically capable IT team in the Northeast: Shape a team that excels in driving employee experience, productivity & efficiency, and security - all at a fast pace. QUALIFICATIONS:, • Be a master of modern technology with deep hands-on experience implementing innovative systems., • Extensive leadership experience across IT or Engineering in high-growth environments., • Pragmatic judgment around architecture and system design with the ability to balance speed, scalability, security, and employee experience., • Demonstrated ability to tackle a broad range of business challenges, moving seamlessly from high-level strategy to direct system engineering and delivery., • Outstanding business partnership skills, capable of excellent storytelling, problem solving, and transparent communications., • Experience building and leading high-performing technical teams and setting a high bar for quality and reliability., • High EQ and deep care for employee experience. Adept at finding creative solutions that balance business needs with removing friction for employees.

Job DescriptionAt WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is building a deeply technical IT organization and is looking to add Senior Systems Engineers. These are critical roles that will design and build the foundation for innovative, scalable IT operations. These roles will own and evolve our IT systems, processes, and infrastructure - driving progress across employee experience, identity & access management, automation & self-service, endpoint engineering, corporate security, compliance readiness, and more. As an early member of a small but fast-growing team, candidates must be ready and excited to take on significant responsibility, embrace ambiguity, and help define what world-class IT capabilities look like at WHOOP. This role will collaborate closely with company leadership, Security functions, Risk & Compliance, IT Support, Business Systems, and more. This is a high-impact role with a broad scope, and we have a mountain of work to accomplish. We don’t expect superhuman results from one individual - but we do want to attract someone who is motivated by the challenge, energized to solve technical problems, and ready to make an outsized impact.RESPONSIBILITIES: • Serve as the technical owner of a portion of our IT systems and infrastructure, • Ensure we get maximum value from the best third-party applications, • Engineer business processes and technology to optimize employee experience and strengthen corporate security posture, • Execute against an IT roadmap and deliver results, • Eliminate root causes of IT support tickets and manual IT work through automation and process engineering, • Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency, • Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond HelpDesk agents, • Develop monitoring, observability, and reporting capabilities, • Identify and mitigate IT risks to business continuity, • Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re makingQUALIFICATIONS:, • Proven experience designing and building technically innovative systems and processes from the ground up, • Strong engineering and programming skills to enable automation and custom solutions, • Hands-on administration experience with cloud infrastructure (AWS/GCP), • Deep knowledge of Mac & Windows operating systems, identity management, and corporate security best practices, • Experience managing large fleets of corporate computing devices, • Experience leading large-scale implementations and/or migrations of critical IT systems, • Experience developing and deploying AI solutions, ideally driving broad usage and impact in the workplace, • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences, • Strong judgment in prioritization and solution design, balancing impact and maintenance costs, • Ability to work independently and take initiative in a rapidly changing environment, • A demonstrated employee-first mindset, actively listening and engaging with users and making their lives betterThis role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $150,000 - $215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Senior Account Manager - Enterprise Accounts who will handles the complete sales cycle: build client relationships, understand client needs, build and maintain a pipeline of qualified opportunities across all assigned lines of business, work with engineering and other departments on solution, price and proposal development. They will have responsibility to maintain their accounts in CRM (MS Dynamics), forecast sales and work with management on final negotiations. Candidates for consideration will have 3-5 years or more of experience selling IT/AV with large enterprise accounts and show success prospecting new name accounts and expanding existing accounts within their territory. The Senior Account Manager shall be capable to sell independently or as a team, and be willing to travel when necessary by air, rail and car to meet clients and partners using reasonable measure and company policy/guidance to protect. This position reports directly the SVP Worldwide Sales who will provide direction and support in regard to the following areas; territory assignment, sales enablement training & development, career development, pipeline management and client development. This position is required to work across organizational lines with coworkers in Sales, Operations, Services, Finance and the HQ back office as necessary to provide cross-functional coordination and leadership for benefit of Yorktel in client engagements. This position must have the ability to establish and maintain working relationships with clients, manufacturers, prime/sub partners and colleagues. Must possess excellent verbal and written communication skills. Strong presentation skills are an essential function of this position. Experience of IT sales from perspective as service provider, VAR/Integrator to senior IT/facilities management. Candidate shall have good sales/negotiation skills with keen understanding focus to maximize customer success while optimizing profit. Must have conflict resolution skills. The ability to forecast business accurately and have basic understanding business financial principles is essential. Internal and External Relationship Responsibilities: This candidate will need to work with a wide range of internal and external stakeholders to achieve sales targets and outcomes in the company’s overall interest. Candidates shall have good writing and verbal skills and demonstrate good judgment and ability to create consensus, consider the opinions of others and resolve and differences or conflict in a professional manner. • Daily:, • Maintain information on contacts and opportunities up to date and accurate in CRM system., • Network via Linkedin or other Social Media, • Responsive on Teams, Mobile and Email during business hours, • Weekly:, • Scheduled team meetings and 1:1 dive into pipeline op’s, • Maintain timecard, • Sales forecasts and other reports to manager as required., • Monthly, quarterly or annually:, • All hands meetings, • Annual sales summit, • Territory planning and pipeline reviews to Manager, Executives, Sales leaders., • Ad hoc, as required:, • Engagement with Customers, Consultants, GC’s, primes, subcontractors and suppliers in pursuit of specific opportunities, • Sales enablement opportunities offered by Sales, Marketing, and Channels, • Engage OEMs for special pricing, deal registration etc., • CTO and office of innovation introductions, briefings etc., • Meet with Proposal manager, • Engage Contracts for NDA, teaming and other contractual documents, • Pink and red team reviews, including input into pricing, positioning and win strategy., • company policy, technical standards and best practices., • Travel as directed and approved by manager (less than 30% anticipated), • HQ and regional office visits for face to face meetings as approved by manager Understanding and appreciation for MS Modern Workplace, Cloud Services, ITSM, Networking, videoconferencing, unified communications and collaboration, AV design-build, Construction, Contracting. Must have the background and disposition to keep up to date with the technology and industry trends so as to be a relevant, credible and reasonably self-reliant resource to the client. • Proficiency in the use of computers, mobile devices and general business software (Microsoft Outlook, PowerPoint, Excel, Word and Project). Must be conversant with use of MS O365 (Word, Excel, PowerPoint, Outlook, SharePoint, IM, Teams), • Make effective use of Collaboration, IT and Social Media to prepare and present proposals to decision makers, highlighting features, benefits and unique selling points of the Yorktel Solution., • Bachelor’s degree or equivalent, • Formal training or classes in sales, or business-related subjects desirable, • Formalized training in Microsoft is desirable, • Knowledge of and adherence to York Telecom policies and procedures., • Must be comfortable managing relationships with mid-senior contacts in OEM, partner and client., • Excellent ability to successfully interface with clients and handle multiple priorities concurrently., • Dedication and commitment to get the job done., • Able to work in a fast-paced, continuously evolving environment., • Self-motivated and ability to work independently., • Knowledge of sales and marketing concepts., • Successful track record of winning and closing deals in competitive environments, as well as identifying new opportunities., • Demonstrated capacity to learn and adapt to change., • May require occasional lifting (up to 50 lbs), • Requires extensive sitting, standing and walking, • Limited weekend and/or night work may be required, • Domestic travel requiring multi-night stays within and at times outside the local work area, • International travel may occasionally be required, • Valid US REAL ID act compliant driver’s license is a required and must have a positive driver’s abstract., • Current valid U.S. Passport is desirable. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday). We offer a competitive salary between $60k-$65k a year with opportunities for merit increase based on performance. About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)., • Communicate with internal and external users and vendors on project timeline and completions., • Deal with anything that is powered (wired or wireless), • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users., • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves., • Document solutions to new problems and share them with the rest of the team., • Monitoring system performance to ensure everything runs smoothly and securely., • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security., • Maintain physical security for all infrastructure and endpoint and networked devices and ensure to follow Carvana security best practices., • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms., • Participate in hardware refresh project assigned to Carvana locations, • Participate in providing internal business support by resolving escalation requests and provide technical support when requested., • Diagnosing and resolving hardware, software, networking, and system issues when they arise., • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA., • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade., • Maintain inventory for all infrastructure related hardware in the Carvana inventory System., • Document solutions for new problems in Jira. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have... • High School Diploma or equivalent, • Valid and current driver's license., • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services., • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images., • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)., • Experience working with Meraki Security Appliances., • Experience with all major types of mobile devices (iOS, Android, Windows)., • An understanding of enterprise network environments ., • Basic knowledge and troubleshooting skills for IP Phones., • Experience with G-Suite including Gmail, Calendar, and Drive., • Intermediate skills supporting MS Office suite, especially Outlook and Office 365., • Experience with troubleshooting AV equipment such as HD TVs or Projectors., • Project management experience is a plus, • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday). We offer a competitive salary between $70k-$75k+ a year with opportunities for merit increase based on performance. About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)., • Communicate with internal and external users and vendors on project timeline and completions., • Deal with anything that is powered (wired or wireless), • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users., • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves., • Document solutions to new problems and share them with the rest of the team., • Monitoring system performance to ensure everything runs smoothly and securely., • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security., • Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices., • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms., • Participate in hardware refresh project assigned to Carvana locations, • Participate in providing internal business support by resolving escalation requests and provide technical support when requested., • Diagnosing and resolving hardware, software, networking, and system issues when they arise., • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA., • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade., • Maintain inventory for all infrastructure related hardware in the Carvana inventory System., • Document solutions for new problems in Jira. This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have… • High School Diploma or equivalent, • Valid and current driver's license., • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services., • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images., • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)., • Experience working with Meraki Security Appliances., • Experience with all major types of mobile devices (iOS, Android, Windows)., • An understanding of enterprise network environments ., • Basic knowledge and troubleshooting skills for IP Phones., • Experience with G-Suite including Gmail, Calendar, and Drive., • Intermediate skills supporting MS Office suite, especially Outlook and Office 365., • Experience with troubleshooting AV equipment such as HD TVs or Projectors., • Project management experience is a plus., • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls. In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity. You will follow established scripts and procedures precisely, maintain customer engagement, and prevent escalations to onsite or local repair shops. You will work closely with an assisting technician based in the Philippines, who will handle longer remote repair processes once an online session is established. Reliability, punctuality, and strict adherence to company methods are essential. • Answer inbound calls promptly and establish confidence within the first few minutes., • Follow scripted call flows and guidelines with complete accuracy., • Guide customers in simple, step-by-step language to initiate remote online sessions as quickly as possible., • Set a 2–6 hour repair window and transition longer tasks to your Philippine counterpart., • Perform structured phone walkthroughs for systems that will not load (Windows, macOS), including reaching recovery menus and performing resets or reinstalls when appropriate., • Retain callers who request onsite or store services by providing clear, effective phone-based solutions., • Troubleshoot common home-user issues including:, • Boot failures and OS crashes, • No internet or Wi-Fi reconnection, • New computer and printer setups, • Forgotten passwords, • Any issue preventing remote session initiation, • Collaborate closely with the assisting Philippine technician during remote repair sessions., • After repairs are completed, call customers to verify results in real time and prepare clear, concise documentation., • Handle billing when needed and confidently upsell support plans or additional services., • Maintain call control, customer engagement, and strong professionalism throughout each interaction., • Based in the United States with strong phone presence and clear communication., • Experience in call centers, IT helpdesk, or supporting home users., • Strong knowledge of:, • Windows 10/11, • macOS, • ChromeOS, • Ability to guide customers through:, • BIOS, • Windows Recovery Environment, • macOS Recovery, • ChromeOS Powerwash, • Understanding of home networking basics (routers, DNS, proxies, Wi-Fi)., • Calm, patient teaching style—especially for beginners and seniors., • Strong call control and the ability to simplify technical concepts., • Professional discipline: punctuality, full-shift adherence, clean documentation, and consistent workflow. Minimum Technical and Work Environment Requirements: • Internet Connection:, • A primary internet connection with a minimum speed of 15 Mbps., • A backup internet connection with a minimum speed of 10 Mbps., • The backup connection must support work during power outages., • Primary Device:, • A desktop or laptop featuring at least:, • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor., • A minimum of 8 GB RAM., • Backup Device:, • This device must meet or exceed the performance of an Intel Core i3 processor., • It must remain operational during power interruptions., • Peripherals and Workspace:, • A functioning webcam., • A noise-canceling USB headset., • A quiet, dedicated home office space., • A smartphone for communication and verification purposes., • Benefits, • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth., • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field., • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward., • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards., • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment., • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit ___ Candidate Note: This role is 100% remote for candidates based in EST or CST only We are looking for a confident IT Infrastructure Engineer who has demonstrated experience engineering and maintaining environments and resources in cloud environments, leveraging industry best practices and toolsets. The ideal candidate is a self-starter who combines their existing experience with a thirst to learn in order to engineer, deploy, and maintain quality solutions with a security-first mindset. What your impact will be: • Engineer solutions for cloud based systems, • Provision and manage resources using Infrastructure as Code (IaC) methodologies, • Provide in depth technical support for a global, multi-region environment Share your knowledge to elevate your teammates’ skill setsProvide support for tickets escalated through the Helpdesk, • Bring a security-first approach to everything, • Be an indispensable partner with the Information Security team What you will bring: • Engineering and operations experience with AWS, • Advanced experience with Linux system administration, • Ability to write and maintain complex Terraform and Ansible code, • Scripting experience (preferably Python and Shell), • Knowledge of CI/CD concepts, • Experience with git & GitHub, • Knowledge of cloud security best practises and applications in a business environment, • 5+ years of DevOps and Systems Administration experience, • Strong technical, communication, and interpersonal skills, • Ability to thrive under pressure, self-manage, and prioritize activities in order to deliver to tight deadlines., • Ability to integrate and participate with a team in a remote working environment, • Ability to deal with internal customers What will give you an edge: • Experience with Azure and/or Google Cloud, • Experience with AWS Organizations, • Experience with Docker and Kubernetes solutions, • Experience maintaining and troubleshooting web services, • Knowledge of CDNs and WAFs, • Understanding of IDPs and SSO integrations, • Recognized certification in cloud based environments (AWS / Azure / GCP), • A “can do” approach to problems and challenges EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote

POS-31593 Service Hub is an AI-powered customer service solution that can deliver delightful support with unified customer insights. Service Hub has everything customers need to scale support, drive retention, and increase customer value — all in one place. This is a fast growing product line leveraging AI in a thoughtful way to create the tools needed for Human/AI hybrid teams to drive the best outcomes for customers. We’re looking for a Principal Software Engineer to help shape the technical future of Service Hub focusing primarily on Front End. This is a very hands-on role. You’ll write code, dive into applications, review tough designs, improve performance of real time tools, debug messy systems, and directly drive the architecture behind some of the most critical surfaces in our key products: Customer Agent, Helpdesk, Customer Success, and Omnichannel Platform. • Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development., • Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity., • Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line., • Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease.., • Technical Mentorship & Multiplier: You will elevate the entire engineering org. You’ll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces., • Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications., • Rapid AI Fluency: Willingness to learn and keep abreast of developments in AI both as a tool to speed up development and opportunities for creating better experiences for our customers., • User-First Mindset: You have a track record of building products that people love. You advocate for the end-user in design reviews and are willing to pivot technical strategies if it means a better outcome for the customer., • Proven Expertise in Frontend Systems: You have experience building very high usage, low-latency user interfaces with strict SLAs., • Technical Proficiency: Deep expertise in the major Frontend architectural styles, and experience with key frameworks and languages for Frontend development., • Systems Thinking: You think about problems from a systems perspective not just a single application or on Frontend. You must have the ability to partner with senior backend developers to come up with the best overall solution., • A Bias for Action: You prefer a working prototype over a 20-page design doc. You have a habit of turning ambiguity into clear plans and working software., • Product Intuition: You care about the "why" behind the "what." You understand the pain points of GTM professionals (especially service) and build technology that solves them. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. ___ will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s ___. Benefits are also an important piece of your total compensation package. Explore the ___ HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$313,800—$502,080 USD We know the ___ and___ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us ___. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page ___. India Applicants: link to HubSpot India's equal opportunity policy ___. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company___. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found ___. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's ___ for details on data processing and your rights.

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit ___ Candidate Note: This role is 100% remote for candidates based in EST or CST only We are looking for a confident Senior IT Infrastructure Engineer who has demonstrated experience engineering and maintaining environments and resources in cloud environments, leveraging industry best practices and toolsets. The ideal candidate is a self-starter who combines their existing experience with a thirst to learn in order to engineer, deploy, and maintain quality solutions with a security-first mindset. What your impact will be: • Engineer solutions for cloud based systems, • Provision and manage resources using Infrastructure as Code (IaC) methodologies, • Provide in depth technical support for a global, multi-region environment, • Share your knowledge to elevate your teammates’ skill sets, • Provide support for tickets escalated through the Helpdesk, • Bring a security-first approach to everything, • Be an indispensable partner with the Information Security team What you will bring: • Engineering and operations experience with AWS, • Advanced experience with Linux system administration, • Ability to write and maintain complex Terraform and Ansible code, • Scripting experience (preferably Python and Shell), • Knowledge of CI/CD concepts, • Experience with git & Github, • Knowledge of cloud security best practices and applications in a business environment, • 5+ years of DevOps and Systems Administration experience, • Strong technical, communication, and interpersonal skills, • Ability to thrive under pressure, self-manage, and prioritize activities in order to deliver to tight deadlines., • Ability to integrate and participate with a team in a remote working environment, • Ability to deal with internal customers What will give you an edge: • Experience with Azure and/or Google Cloud, • Experience with AWS Organizations, • Experience with Docker and Kubernetes solutions, • Experience maintaining and troubleshooting web services, • Knowledge of CDNs and WAFs, • Understanding of IDPs and SSO integrations, • Recognized certification in cloud based environments (AWS / Azure / GCP), • A “can do” approach to problems and challenges. EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote

The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers. KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the six years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists. KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery. KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi. KoBold’s IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly—from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity. In this role, you will own the full operational scope of Global IT. That means endpoint management, software procurement and renewals, identity and access administration, license optimization, vendor management, employee onboarding and offboarding, hardware lifecycle management, and IT training. You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and be the person who makes sure nothing falls through the cracks—renewals don’t expire, new hires have everything they need on day one, and the fleet is healthy and compliant. This is a player-coach role. You’ll spend meaningful time building and configuring systems yourself—writing Okta provisioning workflows, managing Jamf and Intune policies in Terraform, scripting automation for repetitive work—while also coaching and mentoring your direct reports, setting priorities, and raising the bar for what IT operations looks like at a fast-moving exploration technology company. Endpoint Management & Fleet Operations • Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries, • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints, • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support, • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling, • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees, • Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes, • Own internet reliability and network performance at all global remote KoBold sites Software Procurement, Licensing & Vendor Management • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals, • Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance, • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors, • Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend, • Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools Identity, Access & Employee Lifecycle • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation, • Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance, • Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned, • Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training Team Leadership & Training • Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development, • Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions, • Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team Cross-Functional Collaboration • Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations, • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response, • Partner across the company to contribute to specification, vendor selection, and change management on new software requests, • Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend, • Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort, • Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites, • 5+ years of experience in IT engineering, IT management, or a similar role combining hands-on technical depth with operational ownership, • Strong experience with MDM platforms, particularly Jamf (macOS) and Microsoft Intune (Windows), including policy configuration, automated enrollment, compliance enforcement, and ideally infrastructure-as-code approaches (e.g. Terraform), • Experience with identity and access management platforms (Okta strongly preferred), including SSO integration, SCIM provisioning, access request workflows, and lifecycle automation, • Experience managing software procurement and renewals: specification and change management, vendor negotiation, license optimization, renewal pipeline management, and budget ownership, • Hands-on experience building zero-touch provisioning, automated reimaging, and self-service deployment workflows, • Experience with endpoint monitoring and fleet management at scale, including remote/distributed environments, • People management or technical lead experience: demonstrated ability to coach, mentor, and grow IT staff while maintaining high execution standards, • Strong scripting skills (Python, Bash, PowerShell, or similar) for building automation and tooling, • Intellectually curious; eager to learn about the substance of mineral exploration and exploration technology, • Excellent communication and collaboration skills—comfortable working across disciplines with engineers, scientists, legal, finance, and leadership in a remote-first environment, • Proven ability to take ownership: you build the roadmap, do the research, implement the solution, write the documentation, and communicate the rollout, • Strong prioritization instincts—you can look at a long list of IT initiatives and distinguish what actually matters from nice-to-haves, and you can explain why, • Comfort with ambiguity and a dynamic work environment; eagerness to take on an evolving range of responsibilities at a fast-growing company, • Experience supporting global teams across multiple time zones is a strong plus, • Familiarity with Google Workspace administration, CrowdStrike, Datadog, or similar tooling is a plus KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status. This position is full-time, exempt. The US base salary range for this full-time exempt position is $150,000 - $180,000 USD, plus equity and benefits including 401k matching. Location: KoBold is a remote-first workplace. We are open to candidates currently residing anywhere in the United States or Canada. CST or EST time zone preferred. All candidates must be legally authorized to work in the United States or Canada.

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: * Quality: conversations that feel authentic and on-brand. * Experience: effortless shopping from chat to checkout. * Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide. Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations. Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster. Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience. This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving. Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals over $400K per year. See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth ___. Try our AI agent on ___, and our Helpdesk back end ___. * TAM: $5B * Helpdesk: $140M * Support agent: $860M * Shopping assistant: $4B * ARR: $89M (+25% YoY) * Funding: $101.5M total * Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose) * Team: 365 people Successful ecommerce AI company seeks a fearless marketing leader to elevate our story and transform the industry. We've built an exceptional product. Now we want to tell its story with the same excellence. You'll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias. Our customers and team span the globe, so you'll need to be collaborative, curious, and empathetic. If you're ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact. Own the narrative and positioning of Gorgias’ Conversational Commerce platform. Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments. * Product marketing * Define clear, differentiated positioning and messaging across the Gorgias product portfolio. * Educate merchants on why they should invest on Conversational Commerce now, and how to do it * Partner with Product and Sales to launch new products and capabilities. * Build our content engine to power enablement, storytelling, and thought leadership. * GTM acceleration * Distribute our product narrative through the 100+ events we organize each year, including our ___ in LA. * Partner with Demand Gen and Sales to develop targeted plays for each segment. * Drive adoption and expansion in mid-market and enterprise. * Define metrics and frameworks to track awareness, consideration, and adoption across the funnel. The role reports to Co-founder & CEO, ___. Our Marketing Team: 17 people, 4 direct reports * ___ (Director, Demand Generation) * ___ (Manager, Product Marketing) * ___ (Sr. Manager, Marketing Ops) Our Executive Team: * Co-founder & CEO, ___ * Chief Financial Officer, ___ * SVP Engineering, ___ * VP Product, ___ * VP Design, ___ * VP Sales, ___ * VP People, ___ * VP Marketing, hiring! * You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing. * You care deeply about product: in another life you could have been a Product Manager. * You’re both strategic and hands-on. That’s core to how we operate. * You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession. * You’re open to semi-frequent in-person travel to NYC. Gorgias marketing has historically been demand-gen led, fuelling strong SMB growth. As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences. We're now looking for a marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments. We've learned a lot from past marketing leadership experiences, and each contributed to our growth. Today, we have a sharper understanding of what long-term success requires. We're open to candidates who come from either a product marketing background or from a demand generation / growth background — what matters most is a deep understanding of the product they market, strong execution instincts, and the ability to bridge vision and execution across the full funnel. AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our ___. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at ___.

Job Title: IT Support Associate Location: Cambridge, MA -Onsite Long term Contract Openings: 3 Positions Compensation: Key Responsibilities: • Provide Tier 1 troubleshooting and support for Mac and Windows OS., • Assist users with email configuration, access, and issue resolution., • Support desktop applications including installation, updates, and troubleshooting., • Document and escalate issues as needed to higher-level support teams., • Ensure compliance with organizational policies and security standards., • Prior experience in IT support or helpdesk environment., • Strong knowledge of Mac and Windows operating systems., • Experience supporting email systems (e.g., Outlook, Exchange, or similar)., • Familiarity with desktop applications and common productivity tools.

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are looking for aHelp Desk Technician IIthat willberesponsible fordeliveringadvancedTier 1 IT supportfor local and remote employees.At Energy Solutions,theIT Departmentis responsible forthe planning, maintenance, operation, implementation, and support of IT-related products and services across the organization.In thisrole, you willrespond to support requests through the ticketing system and assigned channels andsupportphysical equipment setup, troubleshooting, shipping, and equipment lifecycle management.In addition, the rolecontributesto documentation, process improvement, andsupportsthe coaching of junior helpdesk staff.Thispositionis ideal for someone who hasexperiencesupportingIT inventory management, onboarding and offboarding hardware processes, and the maintenance of audio/visual equipment acrossacompany'sfacilities. Responsibilities include but are not limited to: • DeliveradvancedTier 1 helpdesk support, includingservingas backup and escalation support for Help Desk Technician I staff, • Resolveintermediate troubleshooting issues for local and remote employees ina timelyand effective manner, • Maintainaccuratedocumentation of issues, resolutions, and user requests within the IT ticketing systemin accordance withestablished SLAs, • Communicateissue status, resolution progress, and expected timelines to customers, • Create and updatehelpdesk documentation, including technicalhowtoguides and troubleshooting resources, • Ensuredocumentation reflects current systems, processes, and support standards, • Supportadministration activities or act as a subject matter resource for assigned minor IT systems, • Assistsenior IT staff and Systems Administration teams with software rollouts, maintenance activities, and technical fixes as needed, • SupportIT hardware inventory tracking, availability, and lifecycle management, • Assistwith equipment setup, shipping, collection, repurposing, and disposal foremployeeonboarding and offboarding, • Supportmaintenance, troubleshooting, and limited procurement of audio/visual equipment used in conference and meeting rooms, • Assistthe IT Hardware Team with internal office moves and buildouts asrequired, • Collaboratewith IT team members to improve service delivery, processes, and user experience Minimum Qualifications: • Bachelor'sdegree(ora High School diplomaandat least5years of related experience in IT support services), • 3years of experience providing IT help desk, desktop support, orendusertechnical support in a professional environment, • Experience responding to and resolving Tier 1 support requests for local and remote users via ticketing systems, email, chat, or phone, • Experience supporting both Windows and macOS environments, including user account issues, software troubleshooting, and device configuration, • Experience supporting hardware lifecycle activities, including workstation setup, imaging, shipping, collection, and basic repairs, • Intermediate knowledge of Windows and macOS operating systems, including user configuration, OS troubleshooting, and common application support, • Basic to working knowledge of networking concepts (e.g.,WiFi, VPN, DNS, IP addressing) and ability to troubleshoot common connectivity issues, • Demonstrated working knowledge ofprovisioning,deprovisioning, andworkstationmanagement,including user access issues and basic troubleshooting, • Working knowledge of ITSM or help desk ticketing systems, with the ability to log, classify, prioritize, and document support requests accurately, • Strong customer service and communication skills, with the ability to explain technical concepts clearly tonontechnicalusers, • Ability to work independently to manage workload, prioritize tickets, and meet service expectations with minimal supervision, • Strong problem-solving skills, including the ability to resolve intermediate issues and appropriately escalate complex problems Preferred Qualifications: • Bachelor's degree in information technology, Computer Science, or a related field, • CompTIA A+, Network+, or equivalent industry certification, • Working knowledge ofMicrosoft Office 365 applications and SharePoint, • Working knowledge of identity and access management concepts (e.g., Active Directory, Azure AD, Okta), • Familiarity with endpoint management tools (e.g., Intune,Jamf, or similar platforms) The hourly range for this role is $32 - $36/hourbased on experience and qualifications. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in___. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email ___.

Job Description Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily. Key Areas of Responsibility • Perform routine remote helpdesk services., • Manage/Log and Follow up on Help Desk tickets in a timely manner, • Respond to customer issues via phone, email and computer chat, • Document in RMM all customer interactions, • Run diagnostics to resolve customer reported issues, • Escalate issues to the next Tier with next level of difficulty, • Install, make changes and repair computer hardware and software, • Follow-up with customers to ensure issues are resolved, • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc., • Diagnose, troubleshoot and resolve client issues with hardware, • Experience with Windows 2012, 2016 & 2019 Server roles, • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite), • Experience with Office 365 and cloud solutions., • Experience troubleshooting email related issues, • Thorough understanding of client/server applications architecture Minimum Qualifications • Bachelor’s degree or equivalent experience., • Experience with Windows Server 2012, 2016 & 2019, • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers., • Experience with Office 365 and Azure., • Experience with switches, routers, firewalls, and wireless access points., • Experience with physical server and storage management., • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy., • Ability to lift a minimum of 50 lbs., • Sense of urgency., • Ability to work independently with minimal direction., • Experience with ticketing and asset management systems., • Ability to handle multiple tasks and priorities., • Exceptional oral, written, and documentation communication skills., • Critical attention to detail and solid creative problem-solving skills., • Ability to consistently follow policies and procedures. Preferred Qualifications • VMware ESXi and Hyper-V management., • Experience with RMM tools such as Datto Autotask., • Experience with Barracuda email security solutions., • Experience with Datto backup or other related tools., • Experience with Auvik network management or other related tools., • ITILv4 Foundations certification., • Microsoft 365 or Microsoft Azure certifications., • Windows Server 2012+ certifications.Company DescriptionWho We Are RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services. At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Who We Are\r\n\r\nRetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.\r\n\r\nAt RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Job Description The Service Management Lead (SML) will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support services to the client. This role is responsible for the overall success of the contract, managing personnel, budget, Service Level Agreements (SLAs), and the continuous improvement of the support delivery model. Shutterstock Key Responsibilities • Service Delivery & Project Management: Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and initiatives (e.g., ticket system migration, knowledge base overhaul, new tool implementation) effectively., • Team Leadership & Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts, overseeing ticket queue management, coaching on customer service standards, and ensuring all deliverables (e.g., first-call resolution rates, average handle time) are met., • Financial & Budget Management: Manage the contract and projects while strictly adhering to budget constraints, monitoring labor utilization, and optimizing resource allocation., • Quality Assurance & SLA Compliance: Establish and enforce performance standards and SLAs. Monitor key performance indicators (KPIs) like customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and customer satisfaction standards are consistently met or exceeded., • Client Communication & Expectation Setting: Act as the primary liaison, collaborating with government personnel, client stakeholders, and other support contractors. Negotiate operational standards, communicate performance metrics, and establish clear expectations for service delivery and incident reporting., • Executive Interfacing: Serve as the primary point of contact for customer senior leadership, providing status updates and performance data., • Operational Problem-Solving: Proactively address and resolve systemic challenges (e.g., recurring technical issues, staffing shortages, process bottlenecks) that arise to ensure the continuous success and high availability of the helpdesk service., • Technical Proficiency: Possess familiarity with IT Service Management (ITSM) principles (e.g., ITIL), ticketing systems (e.g., ServiceNow, Remedy), remote support tools, and helpdesk processes., • Tiered Support Models: Deep understanding of Tier 1 and Tier 2 support delivery models, including escalation paths and knowledge management implementation., • Federal Compliance: Support the implementation of, and encourage compliance with, appropriate standards and procedures for the effective governance and management of information systems and technology, including audit, control, security, and risk management., • Experience: Demonstrate at least ten (10) years of experience managing IT Support Service Programs of similar scope and complexity., • Federal Expertise: Must demonstrate experience and familiarity with Federal IT security requirements., • Education: Must hold a Bachelor’s degree in Business Administration, Management, Information Systems, Information Technology, or Engineering., • Program Management Certification: Must hold an active PMI-recognized certification (Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)) or a similar industry-recognized certification., • ITSM Certification: Must hold an active IT Infrastructure Library (ITIL v3 and/or ITIL 4) Foundation certification. Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.

Progress became a strong force in the IT industry with the July 23, 2008 opening of its New York City office. Monitor, test, and document network hardware configurations, security settings, processes, policy compliance, backup procedures, and other activities. Project management of larger implementa

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA

Familiarity with remote monitoring and management (RMM) tools. Collaborate with leadership to align technology initiatives with business goals. Do you love to deliver the WOW factor? This is an amazing opportunity for you, and we would love to talk with you!.

Clearway offers all eligible employees working 20+ hours per week a comprehensive menu of benefits: generous PTO, medical, dental & vision care, HSAs with company contributions, health FSAs, dependent daycare FSAs, commuter benefits, relocation, & a 401(k) plan with employer match, a variety of life

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. We’re committed to fostering an environment f

At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. One of the following - ITIL v3 Foundations, He

This is a remote position, but candidates must be based in the Houston, TX area to support clients onsite as needed. If you’re a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply. Familiarity with RMM and PSA

The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Our team exhibits a deep-seated need to expand boundaries, flex

In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. Excellent verbal and written skills, with the ability to translate

This role includes implementing advanced configurations, automation, integrations, and ensuring system scalability, reliability, and alignment with business needs. Architect integrations with external systems using APIs and middleware. Excellent communication skills and ability to work across multip

The technician serves as the primary onsite representative of the company, working closely with internal engineering and remote support teams to deliver responsive, high-quality service. Ensure all work complies with HIPAA, data security, and confidentiality requirements. The ideal candidate is a we

Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure. Demonstrated ability to manage multiple priorities and work in a fast-paced environment. Proven experience in a technical support role, with a focus on Level 3 responsibil

Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay a

Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orie

You will also handle all IT support requests and assist colleagues with their IT needs. Assess security risks and ensure the security of networks and computer systems. Familiarity with Microsoft 365 Business Premium.

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Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment. Familiarity with web technologies, APIs, data integrations, and data warehousing. As a Technical Support Specialist, you will serve as an invaluable partner for our customers, working wi

We work with automotive enthusiasts and performance-driven customers across the United States, delivering high-quality craftsmanship, technical expertise, and exceptional customer service. Strong organization and multitasking abilities. In this role, you will communicate with customers, schedule app

This summer, Athletes Unlimited invites rising college seniors to become a part of an exciting softball season! As the Athletes Unlimited Softball League debuts our city-based model this year, you’ll work alongside our team to support the success of this inaugural season. Athletes Unlimited is an