Trabajos it helpdesk en Dallas, TexasCrear alertas

Position Summary A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge of hardware, software, and networks. Key responsibilities include advanced troubleshooting, managing escalated tickets, providing technical guidance to junior staff, and documenting solutions. The Helpdesk Technician – Tier II plays a crucial role within the Help Desk, acting as a critical escalation point. This role is instrumental in driving operational excellence by ensuring compliance with Service Level Agreements (SLAs) and providing a high-touch customer experience. Additionally, the Helpdesk Technician – Tier II collaborates seamlessly with the Infrastructure team to optimize the end-user technology ecosystem and maintain business continuity across the company. Responsibilities • Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis of incidents across complex hardware, software, and network platforms., • Receive, prioritize, and manage support ticket workflows in the ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts., • Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume., • Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence., • Partner with Tier 1 Technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving the overall team's efficiency., • Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information., • 3–5 years of Help Desk support experience, with at least 1–2 years in a Tier II capacity within an enterprise environment., • Strong proficiency in Windows Server/Client OS (e.g., Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, software applications (e.g., M365/Microsoft Office), cloud service platform (e.g., Azure Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise management tools (ServiceNow, NinjaOne)., • Strong analytical and problem-solving abilities to identify root causes of complex issues while using remote access tools., • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users., • Focused mindset on delivering value-added engagement with end users at all touchpoints., • Associate degree from an accredited institution with 3+ years of Help Desk experience OR, • High school diploma or GED equivalent, with 5+ years of Help Desk experience can be substituted for a degree, • IT Certifications: CompTIA Certification A+, Network+, or Security+, • Exposure to virtualization technologies (VMware, Hyper-V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).

Job Description Introduction The Technical Support Specialist provides 1st & 2nd line IT support across the organization via the ServiceNow ITSM platform, email, phone and in-person walk-up cases in our Dallas, TX office. This role is a hybrid role with occasional work from home days and limited travel to our office locations across the US. Location: 5910 N Central Expressway Suite 500 Dallas, TX 75206 As the public face of the IT support team, you will ensure high quality support is provided to all users and departments within Amwins and that all incidents/problems are recorded and managed in the Service Desk system. You will inform the Technical Support Manager or wider IT leadership team of any incidents and/or problems (internal and external) that may impact the business. Responsibilities • Monitor the service desk platform, identify and set the priority level of all requests/tickets received and resolve issues or reallocate to wider teams where applicable. This includes, but is not limited to:, • Assisting with the configuration of all PCs & laptops used within the group., • All printers used within the group., • Mobile devices within the group (including mobile device management via Intune)., • Provide basic in-house training to staff in relation to Microsoft Office programs and other supported bespoke software/applications as and when required., • Engage in the procurement of IT hardware, software, consumables and telecoms equipment, in accordance with the corporate procurement policy and working alongside the IT Asset team and IT Asset Manager., • Provide 1st & 2nd line IT support to all users, ensuring a good to outstanding level of support from initial incident acknowledgement through to resolution., • Report any incidents/service impact issues that could impact the business to the Technology Support Manager., • Ensure daily administrative duties (updating tickets, following up on logged cases, escalating where appropriate) of the service desk are completed., • Ensure IT support projects, tasks and assignments are carried out in a professional and timely manner., • Utilise the service desk system to effectively log the nature of support queries, manage workload and prioritise support cases according to Service Level Agreements (SLAs) set by the IT leadership team., • Promote the use of IT tools within the business, allowing staff to work more effectively., • Undertake project work on occasions, and plan and deliver solutions in a timely manner., • Manage on-site hardware, such as MFDs (printers), including troubleshooting and toner replacement as well as meeting rooms/internal events equipment., • Ensure that all office hardware is maintained to a good working standard. Knowledge/Skills/Qualifications • Advanced knowledge of Microsoft Office 365, including Exchange, Intune and Entra., • Knowledge and experience of Active Directory Users and Computers., • Knowledge and familiarity of networking, including DHCP, TCP/IP, DNS, IP addressing, network protocols and the ability to diagnose and resolve such issues., • Knowledge and background of IT helpdesk/support and working with technology., • Experience of working in an office, providing both in-person and remote support to staff., • Exposure to meeting room and event support, including Crestron and Logitech hardware and Microsoft Teams/Zoom/Google software., • Maintain documentation of IT systems and procedures, alongside the IT Service Desk team., • Identify the root cause of issues and recommend appropriate solutions in line with the IT Acceptable Use Policy, while being mindful of the user being supported., • Demonstrated experience of Insurance industry (desirable, but not essential)., • Ability to work on your own and within a team., • Project-based skills (ITIL, desirable, but not essential)., • Excellent communication skills and the ability to communicate technical information clearly and effectively to users with varying levels of technical expertise., • Experience providing support to executives and senior leaders, remaining calm and professional in a fast-paced environment., • Customer-centric, with attention to detail., • Experienced in "hands on" maintenance of hardware, including repairs (beneficial, but not essential)., • Willingness to travel to other offices Supported Programs/Software/Applications • Microsoft 365 apps (including, but not limited to: Outlook, Teams, Power Platform, Exchange, Word, PowerPoint, Excel, OneDrive), • Intune (Mobile Device Management), • Entra, • SharePoint, • Intune Company Portal, • VPN (GlobalProtect), • ServiceNow ITSM platform, • Crestron/Logitech/Neat meeting room equipment, • Windows OS (Windows 10, 11), • Citrix, • Aternity (asset monitoring), • Insurance systems: IMR, GlobalXB, PPL, UniQuote)

Job DescriptionSenior Help Desk Analyst (3+ Month Contract) Location: Irving, TX (Corporate Office) + Dallas Distribution Center Support Schedule: 6 AM – 5 PM CST (8-hour shift) Thank you for considering a career with our international, people-centered organization. We operate in small, collaborative teams where every individual directly contributes to our success. We are currently seeking a Senior Help Desk Analyst to provide high-quality technical support across our Irving corporate office, Dallas Distribution Center, and field associates. This role is ideal for someone who thrives in a hands-on, fast-paced environment and wants to grow their technical expertise while making an immediate impact. What You’ll Do • Deliver timely, professional IT support to employees in person, by phone, email, or remote tools in alignment with established SLAs., • Provide on-site support at the Dallas Distribution Center and travel to other locations as needed., • Troubleshoot, repair, install, and maintain end-user hardware including PC/Mac desktops and laptops, mobile devices, scan guns, printers, copiers, peripherals, and A/V equipment., • Support end-user software applications (third-party and custom), including installation, updates, and troubleshooting., • Perform system administration tasks such as account provisioning/de-provisioning, imaging, email setup, and distribution list/security group management., • Maintain comprehensive service records, asset inventory, and knowledgebase documentation within help desk and inventory systems., • Manage software licenses and maintenance inventories., • Provide training to end users on systems, applications, security best practices, and IT policies., • Install and repair wiring (Ethernet, fiber, coax, audio/video, phone lines)., • Uphold strict confidentiality regarding sensitive information accessed through the network., • Ensure adherence to company policies and promote compliance across IT processes. Additional Responsibilities • Perform proactive maintenance to reduce help desk incidents., • Assist with technology research, procurement, and IT project work. What You Bring • 3–5 years of Help Desk or Service Desk experience (preferred)., • Availability to work any 8-hour shift between 6 AM – 5 PM CST., • Experience supporting Manufacturing ERP, accounting systems, and EDI software (Oracle strongly preferred)., • Strong knowledge of installing, configuring, and troubleshooting computers, mobile devices, wired/wireless networks, phone systems, printers, and related technology., • Proficiency with CRM/task management tools and help desk ticketing systems., • Excellent communication skills with the ability to explain technical concepts to non-technical users., • Highly organized, detail-oriented, and capable of managing multiple projects under tight deadlines., • Proficiency in Microsoft Office, Office 365, Active Directory, Windows, macOS, iOS, and Android., • Solid understanding of TCP/IP, WYSE terminals, and terminal server management., • Foundational knowledge of enterprise networking and cybersecurity best practices., • Bachelor’s degree in Computer Science, Information Systems, or related technical field preferred (or equivalent industry experience). Why You’ll Love Working Here You’ll join a supportive, stable, and thriving organization that values teamwork, growth, and pro Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1010 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job Description Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Application Support Specialist FLSA Status: Non-Exempt Department: IT Reports To: Manager of End User Experience Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for an Application Support Specialist in our Dallas office. The Application Support Specialist serves as the first point of contact for customer technology requests via telephone or email; responds to customer requests and solves technology issues, while taking detailed notes in our incident management system of steps for resolution; and manages the flow of other requests. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: • Provide 1st and 2nd level support for firm-approved applications and technology equipment., • Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure., • Produce documented details of all service calls in the ticketing system., • Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades., • Maintain an in-depth understanding of the needs and issues of customers, departments, and practice groups., • Maintain an in-depth knowledge of assigned application sets, focusing on those assigned to become the Subject Matter Expert (SME) for both the end user and from the troubleshooting side., • Create and maintain Knowledge Base articles for end user support issues., • Monitor support issues related to the assigned applications., • On assigned SME applications, participate with the project team on upgrades and keeping communications open so that the TRC, the IT Department, and user community are informed., • Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues., • Advanced MS Office Skillset – Certifications in Word, Outlook, Microsoft 365 preferred., • Critical Thinking and Problem-Solving Skills – Ability to work in a fast-paced environment and use these skills to resolve issues for end users. This includes skills of asking good questions and actively listening in order to focus on the problem the customer is facing., • Ability to build relationships with end users and staff to provide next-level support and a culture of collaboration., • Technical Expertise – Continual and self-paced improvement of technical expertise, specifically mastery of the Firm’s applications and other technology., • Ability to be self-directed, stay on top of deadlines and follow up with assignments that are outside of answering service calls., • Communication skills necessary to follow instructions effectively from a diverse group of clients, attorneys, and staff to provide information with courtesy and tact by e-mail, telephone, or in-person., • Communication skills necessary to document, follow, and communicate complex technical processes and instructions., • Ability to use a computer, keyboard, and other standard equipment., • Ability to review and interpret documents and data, with or without reasonable accommodations., • Ability to communicate effectively in person, over the phone, and through written correspondence., • Ability to lift and move PC equipment, printers, and other hardware up to 30 pounds, with or without reasonable accommodations. Education: • Thorough knowledge of complex automated information systems management as normally acquired through a Bachelor’s degree in MIS, computer science, or business administration; or the equivalent experience. Years of Experience: • Normal office environment with little exposure to excessive noise and temperature., • Ability to travel via private or public conveyance as may be required for support role. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at

Job Description Application Deadline: March 8, 2026 or until position is filled General Summary This position ensures proper installation, operation and maintenance of employee’s hardware and software. The person in this role provides technical support to employees both in-person and remotely. The IT Support Specialist receives, prioritizes, documents and actively resolves end user help requests. Essential Duties/Responsibilities • Build and install computer systems (Windows and Mac) and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards, • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications., • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance, • Identify, log and resolve technical problems with software applications or network systems, • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary., • Explain and document technical issues in a clear way to clients, • Accurately record, update and document requests using the IT Support ticketing system., • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation, • Ensure that work is carried out within agreed service levels and in accordance with department guidelines, • Perform user account maintenance in systems and applications related to employee hire, termination and transfers, • Assist with physical and logical security, ensuring that company security controls are functional and operating correctly, • Ensure that the Company is compliant with software licensing, network and systems legal requirements, • Work may require infrequent weekend and evening work and as well as travel to remote locations, • Meet fiscal requirements while ordering new equipment including printers, monitors, computers and other devices, • 2 years of computer knowledge working in Windows, Mac OS X, helpdesk and IT related experience, • Degree or certification in computer or technology related field preferred, • Must be knowledgeable in all aspects of computer support, and possess good problem-solving skills, • Solid understanding of UNIX/Linux, Routing, switching, networking, security and general computer repair, • Job requires the ability to manipulate small tools required to repair and replace components in desktop and laptop computers, • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction. This position is not only a technical worker but often deals directly with the customer (internal), offering advice, training, solutions, and guidance, and will greatly influence the customer opinion of the team., • Must be able to work with confidential information in a secure and professional way, • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., • Employee will regularly be required to work in tight spaces, under desks, in closets, equipment racks, overhead cable management, ceilings and under raised floors, • Working conditions may include being in an open (shared) cubicle/workspace area. Please feel free to review our Benefits at the following link:

Job Description Job Summary: We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently. Key Responsibilities: • Serve as the first point of contact for customers experiencing technical issues with any Sena product., • Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions., • Escalate complex technical issues to higher-level support teams when necessary., • Document customer interactions, reported issues, and resolutions in the company's system., • Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements., • Assist in constant testing system updates and new features to ensure smooth functionality., • Provide guidance to customers on how to use and understand Sena products more effectively., • Ensure a high level of customer satisfaction by delivering clear and effective solutions. Qualifications: • High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education., • Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment., • Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently., • Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner., • Experience with phone support in an IT environment for a fast paced industry., • Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting. SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them. #RideConnected Connect with SENA • Facebook: facebook.com/SenaBluetooth, • Instagram: instagram.com/senabluetooth, • LinkedIn: linkedin.com/company/sena-technologies-inc-, • YouTube: youtube.com/@senatechnologies

A leading property management firm is seeking a Helpdesk Specialist to serve as the first point of contact for technical support across U.

If you’re passionate about technology, energized by solving problems, and eager to gain real world experience in a supportive environment, this is the perfect opportunity to launch your IT career.As our first line of technical support, you will be the friendly and trusted voice that helps end user

Job DescriptionSalary: If this describes you - We need to talk! While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts? Are you a detail oriented perfectionist who gets the job done? Are you energetic and like variety when it comes to doing multiple tasks? Is your communication loaded with details and delivered in quick bursts?Are you an optimistic person that has a naturally persuasive style? At Austin Lane the Help Desk Technician provides frontline technical support for managed services clients by responding to and resolving service tickets. This role focuses on troubleshooting technical issues, assisting end users, and ensuring timely resolution while delivering excellent customer service. Responsibilities and Duties • Respond to IT support tickets in a timely and professional manner., • Diagnose and resolve hardware, software, networking, and user-access issues., • Provide support both remotely and in person., • Properly document issues, root causes, and resolutions within the IT Helpdesk tracking system., • Set up, configure, and deploy computers, printers, scanners, and mobile devices., • Install and configure Windows OS, Microsoft Office 365, Teams, and business applications. Qualifications and Skills • 3-5 years of technical experience in help desk customer support., • CompTIA A+ Certification required, • Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments, • Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied, • Familiarity with ticketing systems and remote support tools., • Strong troubleshooting, communication, and customer service skills., • Ability to manage multiple tickets and prioritize workload effectively., • Windows operating systems: 10/11, Server 2016, 2019, 2022, • Microsoft Exchange 2016, 2019, • Microsoft Office 2019/365, • Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID, • Wireless Infrastructure, • Virtualization, Hyper-V/VMWare, ESXI, • Cyber Security Hardening Techniques & Best Practices

Job Description We are looking for an experienced Technical Support Representative who shares our passion for technology and customer service. The Support Engineer’s main areas of responsibility are to act as an escalated resource for our Helpdesk Support Team by identifying and resolving complex technical issues, maintaining client uptime and improving their computing experiences through proactive maintenance, and supporting our Implementation Team, all while providing exceptional customer service. Candidates are required to live within a commuting distance from our office in Plano and be readily available for on-site client support across the metroplex. Qualified candidates will have 2-3 years of experience in a Systems Engineer role in addition to a minimum of 2 years in a Desktop Support role. Ideal candidates will have prior MSP experience and a proven track record of comprehensive IT administration and support of small, medium, and multi-site networks. Preference will be given to applicants with CompTIA A+, CompTIA Network+, CCNA, and/or MCSA certifications. Primary areas of responsibility: * Serve as an escalation point for the Helpdesk Support Team * Perform advanced troubleshooting of customers’ network, hardware, and application issues * Provide onsite technical assistance to our clients * Work through proactive technical support items * Manage client security devices such as firewall configurations and firmware updates * Documentation of network configurations * Extreme administration of enterprise email applications, such as Exchange Server, including installation, configuration, and troubleshooting. * Troubleshooting and configuring workstations, automating configurations, and testing workstation hardware. * Working knowledge of data center technologies, including SQL clustering, enterprise backup systems, high availability load balancing solutions, virtualization technologies, and SAN architecture. * Proficiency in cloud infrastructure, with working knowledge of Microsoft Azure or Amazon AWS, and M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP. * Additional technical knowledge preferred, including TCP/IP subnetting, routers, firewalls, Remote Desktop Services & Citrix, DNS services, wireless technologies, and security fundamentals. Qualified applicants should have multiple years of experience with these technologies: * Windows Server OS (all versions) – design, implementation, and support * Windows 10 and up – installation, configuration, and maintenance * Hyper-V / VMWare, installing and upgrading ESXi host and vCenter * Office 365 -multiple applications * Azure * mac * VEEAM / Altaro * Remote Desktop Services * LAN and WAN networking including VPNs, subnetting, VLANs, and routing * Active Directory, DHCP, DNS, Group Policy, and NAT * Multiple certifications preferred, including M365 Certified – Enterprise Administrator Expert/M365 (Security/Messaging/Teams) Associate, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, Security+. Isogent offers a competitive income, employee health and dental benefits, and paid time off. Applicants may be subject to a background check. Please include a brief cover letter about yourself and why you are the right person to join the Isogent team as a Systems Engineer. We can’t wait to hear from you! Job Type: Full-time Support Engineers at Isogent Partners LLC are professionals with experience in networking, server technologies, and client management. They excel in both technical aptitude and communication skills, thriving in high-pressure environments where clients rely on strong guidance and prompt resolution of complex issues. Company DescriptionWelcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity. At Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network & Intellectual Property Security as its stalwart defenders. But we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success. Join Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!Welcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity.\r\n\r\nAt Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network & Intellectual Property Security as its stalwart defenders.\r\n\r\nBut we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success.\r\n\r\nJoin Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!

Job Description Our Vision: Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves. Our Mission: Our objective is to be the world's best sportswear supplier for retailers, companies, and teams. Our Location: Our Dallas Fulfillment Center (DFC) is located in Grand Prairie where we have 200,000+ square feet of state of the art production and inventory. We will maximize our facility with two shifts of production, five days per week. We enjoy a culturally diverse workforce and promote team orientated solutions to delight our customers. Job Summary: Job Summary: The position’s primary responsibility is to support and manage Cutter & Buck’s systems that interface with the organization's global ERP system (Infor’s M3 and WMS and other modules) at the Dallas Fulfillment Center (DFC) located in Grand Prairie. You will work with both office and warehouse staff, troubleshoot system errors, support user maintenance requests, and ensure the WMS and its accompanying system are functioning as needed. These systems include, but are not limited to • An inventory control and goods-to-person picking robotic system, • Order flow control hardware and software, • Custom customer label design management for Value Added Services The position collaborates with the System Support Specialist and others in the New Wave North America Information Technology organization to support this role. This role will administer various other software applications used throughout the DFC that interface with the warehouse management system. This is a hybrid role with periodic on-site requirements and support needs. Applicants must regularly be available for on-site work and within driving distance of the DFC. Essential Functions: • Support the warehouse management system including:, • Perform extensive testing for updates to AutoStore, Kardex, SVT and Putwall., • Troubleshoot problems with AutoStore, Kardex, SVT and Putwall. This includes working directly with the vendors for any Production or Software Update issues., • Understand and analyze business processes and work with users on how to best utilize the systems., • Troubleshoot system issues, interface with vendor support to resolve issues., • Manage the interfaces between the warehouse management system and other systems that connect to the WMS., • Working in the WMS is crucial to be able to support the systems that interface with the WMS. This requires an understanding of the WMS, Embroidery Development System and Interform. Will also occasionally provide end user support of the WMS., • System configuration., • Master data maintenance., • Create new queries and reports as required by the business., • Assist System Support Specialist with the Embroidery Development System, including testing and end user support., • Assist System Support Specialist with converting VAS Labels and Tags from Bartender to use Interform. Interform is the new print solution for Infor., • Assist System Support Specialist new VAS Tag and Label requests., • Assist System Support Specialist with development of new Forms or Labels in Interform used by the WMS., • Assist with testing as needed for the Infor WMS and M3 ERP projects., • Provides backup to the System Support Specialist as needed., • Along with IT Helpdesk team, provide secondary general IT user support at the facility as needed. Knowledge, Skills, Experiences and Abilities: • Experience supporting a warehouse management system for a large Fulfillment Center. Recent experience with Infor WMS for quickly transitioning to the new system., • Experience as a business analyst working with directly with users on process matters and deriving and deploying solutions., • Experience with AutoStore ASRS, SVT and Kardex software that runs the AutoStore ASRS., • Experience with Label Design programs like Interform and Bartender., • Experience interfacing directly with software vendors to efficiently resolve issues., • Experience with SQL preferred., • Experience with WMS system implementations preferred., • Able to effectively balance project work with daily maintenance and user support., • Organized and process oriented. Diligent with documentation., • Able to take a structured and thorough approach to troubleshooting, analysis, testing and deployment., • Able to effectively interface and communicate with all levels of users, management and vendors., • Must be a team player with a desire to learn and develop professionally., • Must have a helpful attitude for effective user support. Work Environment: • Reasonable proximity to Grand Prairie, Texas is required for mainly onsite work., • On site is a professional office environment and a warehouse environment; business-casual dress. Mindset and orientation: • Adoption of Cutter & Buck’s Mission and Values., • Maintaining a customer-first position., • Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment., • Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery. Education and Prior Work Experience: • Bachelors degree in Computer Science, Business Management or related field required. A mix of education and experience may be substituted for this requirement., • A minimum of five years of recent prior relevant work experience., • May require overtime as appropriate. Our Workplace: Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee. Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave. Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year. Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States. We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions. Cutter & Buck, Inc. is a socially responsible company.

Job DescriptionNetwork Administrator & IT Support Specialist Location: Grand Prairie, TX (Traders Village) Traders Village—the largest weekend marketplace and entertainment destination in Texas—is hiring a Network Administrator & IT Support Specialist. This is a hands-on role that blends network and systems administration with direct IT support for our staff and operations across Grand Prairie, Houston, San Antonio, and Western Playland in Sunland Park, NM. We’re looking for someone who can keep a complex multi-site environment stable while also jumping in to solve end-user problems. If you’re equally comfortable configuring switches and calming down a frazzled cashier with a broken POS, this job is for you.What You’ll Do • Maintain and monitor switches, access points, and multi-site network connectivity (fiber, copper, wireless, VPN tunnels)., • Administer Windows Server 2025, Active Directory (hybrid with Microsoft 365), and Hyper-V virtual environments., • Manage Microsoft 365 services: Exchange Online, SharePoint, Teams., • Provide front-line IT support for staff, including POS systems used for tolls, food, and rides., • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals., • Create and maintain IT documentation, manage hardware/software inventory, and assist with procurement., • Provide on-site weekend support during business operations.What We’re Looking For, • Minimum 3 years proven experience in network administration + helpdesk support., • Strong skills with Windows Server, Active Directory, Hyper-V, and Microsoft 365., • Solid understanding of TCP/IP, DNS, DHCP, VPNs, and hands-on with Ubiquiti gear., • Experience with POS systems a plus., • Strong troubleshooting ability and clear, customer-friendly communication., • Ability to balance multiple priorities, work independently, and travel occasionally to other sites., • Associate’s or Bachelor’s degree in IT (or equivalent experience)., • Must be able to work weekends regularly.Why Join Traders Village?, • Be part of a small, dedicated IT team supporting a unique, fast-paced business that combines flea markets, food, rides, and entertainment., • Opportunity to work across multiple disciplines: network infrastructure, servers, cloud, and end-user support., • Competitive pay and benefits., • A role where your work directly keeps our business running every weekend. Powered by JazzHR FDRHcPMaC5

Job Description Are you an experienced IT professional with a knack for leadership and a passion for the food distribution industry? Join our team as aRegionalIT Manager at our Irving distribution center! We are seeking a talented individual to oversee IT operations across multiple locations, ensuring seamless technology integration and optimal performance tosupportour business objectives. Job Title:RegionalSystem SupportManager Reports to:System SupportGroup General Manager NationalSystem SupportAnalyst General Manager Shift:TBD Pay:$85-$95K Job Purpose:To provide managerial, operational, and workingsupportfor all ofthe IT and telephonic needs of the warehouse. Essential Duties and Responsibilities: Position will report directly toSystem SupportGroup General Manager, NationalSystem SupportAnalyst General Manager, and Warehouse Managers.Supportas a Team Leader toRegionalSystem SupportTeams, supporting and directingthem in efforts tosupportwarehouse and transportation operations, and thesystemsused tosupportall company operations. Will receive direction andguidance from corporate IT, Networks, Desktop, and Security for IT standards,policies, and procedures as it relates to topics listed below. Travel is arequirement in this position, based on needs, necessities, and projects. Networking • Assists in the planning and implementation of additions, deletions andmajor modifications to the supporting local IT infrastructure., • Implements network security at the local level as established by CorporateSecurity Director., • Oversees the administration and maintenance of the site s ITinfrastructure, and directs ITsupportpersonnel when necessary., • Oversees the administration of the company's LAN. Telephony • Manages and develops upgrades to the company's telephonesystematthe national and local levels., • Oversees all telephone changes, including routing for seating assignments. Training and Lab Maintenance • Oversees the administration and maintenance of computer stations and software for company training programs and provides additionalsupportif necessary. InternalSystems • Oversees troubleshooting,systemsbackups, archiving, and disaster recovery and provides expertsupportwhen necessary. • Works with project teams tohelpimplement internalsystems. HelpDesk Administration • Oversees allhelpdesk activities at theregionaland local levels., • Responds to escalatedhelpdesk issues., • Oversees the administration and maintenance of our tracking software., • Interacts with internal clients on all levels tohelpresolve IT-related issues and provides answers in a timely manner. Asset Management • Builds and maintains vendor relationships and manages the local purchase of hardware and software products. • Manages the purchasing of all software, hardware and other IT supplies at the local level. Ensures that company assets are maintained responsibly. • Designs, and prepares daily and monthly reports as needed by corporate and the General Manager • Overall responsibility for the management of good sanitation and safety practices through out the warehouse technology areas. Minimum Requirements: • Excellent communication skills and the ability to be a self-initiator who canimplement and manage all warehouse distribution programs as directed bycorporate, the Human Resource Manager, and the General Manager., • Extremely high level of Computer Networking, WMS, and TMSsystemliteracywith knowledge and certifications in LAN if needed., • Logistics knowledge, EDI knowledge, troubleshooting knowledge required toprovide expeditedsupport., • Management skills for high level tiersupport., • College level training or a minimum of 4 to 5 years experience in the areas ofsystemsmanagement.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. This position requires the ability to work in a project-based environment requiring flexibility and tea

Job DescriptionJob Summary SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software. Key Responsibilities * System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application. * Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes. * Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained. * Testing: Assist the technical team in testing system updates and new features before they are released to users. * Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently. Qualifications * Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred. * Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role. * Technical Skills: * Strong ability to troubleshoot software and navigate web-based applications. * Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus. * Basic understanding of networking and databases. About SENA SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.

Job DescriptionDescription: IT Support Specialist Dallas, TX Technology Description At TelyRx, we’re revolutionizing access to essential medications by combining cutting-edge technology with a patient-centered approach. Inspired by our mission of "A Faster Way to Wellness", we strive to simplify healthcare and provide seamless, hassle-free access to the medications people need. As part of our growing team, we are seeking a flexible and enthusiastic IT Support Specialist to join our IT department. This role offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you’re passionate about IT, eager to learn, and ready to grow, we’d love to hear from you! Full Time / Salary = $50,000 - $60-0000 This is a hybrid position, based out of Dallas pharmacy (Irving, TX); must be located in Dallas-Fort Worth-Arlington. We welcome applications from candidates outside the Dallas-Fort Worth-Arlington area, but applicants will be personally responsible for covering relocation costs. Key Responsibilities • Provide troubleshooting and resolution for hardware, software, and networking issues., • Assist in maintaining servers, network devices, and other critical IT infrastructure., • Update system records, document procedures, and maintain accurate inventory of IT assets., • Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation., • Continuously learn new technologies and apply them effectively to daily tasks., • Monitor network and system performance, escalating issues as necessary. Basic Qualifications • 1+ years of experience in IT support, helpdesk, or a similar role., • Familiarity with Windows, Mac, and Linux operating systems., • Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP)., • Experience with troubleshooting end-user devices such as PCs, printers, and peripherals., • Strong written and verbal communication skills., • Ability to learn new technologies quickly and apply knowledge effectively. Preferred Qualifications • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)., • Certifications such as CompTIA A+, Network+, AWS, AZ-900, AZ-104 or other industry relevant certifications., • Hands-on experience with Active Directory (Entra) and basic system administration skills., • Exposure to tools like ticketing systems, MDM platforms, or IT monitoring tools., • Proven ability to balance multiple tasks while maintaining attention to detail. Benefits • Health Coverage: Comprehensive health, dental, and vision insurance., • Retirement: 401(k) plan with company match., • Time Off: Generous paid time off policy., • Career Growth: Opportunities to grow within a rapidly expanding company.

Job DescriptionSalary: $55,000 $60,000 (Exempt Salary Position) Service Desk Engineer(Full-Time, Exempt) Overview We are a high-performing IT servicesorganization deliveringwhite-glove desktop and infrastructure support to fast-paced, professional environments. Our engineers are trusted partners to the business, known for exceptional responsiveness, deep technicalexpertise, and the ability to independently own and resolve technical challenges thatimpactend users and executives. We are seeking a Desktop Support Engineer to join our team in a full-time, exempt, salaried role. This positionis responsible forthe ownership, troubleshooting, and maintenance of Microsoft, Azure, and endpoint environments while delivering a high-touch support experience to users, including VIP leadership. Depending on business needs, you may be dedicated to a single client environment or provide multi-client engineering support across locations. Compensation: $55,000 $60,000 (Exempt Salary Position) What You Will Own Ability to take ownership of situations while proactively partnering with management. * Flexibility to travel--role may requireneedstotravel when unexpected client needs come up, not just on a fixed schedule. Required Experience • Microsoft 365 (Outlook, Teams, SharePoint), • Windows 10/11 and Windows Server environments, • Active Directory, Group Policy, and permissions management, • VPN configuration and troubleshooting, • File systems, network shares, and backup/restoration practices This is not a helpdesk position. This is an engineering role where you are trusted to take ownership of technical environments, solve problems independently, and serve as a reliable technical partner to the business. Employment Classification This is a full-time, exempt, salaried position. The role requiresthe consistentexercise of discretion, independent judgment, and technicalexpertisein managing and resolving IT issues that impact business operations.

Job Description SUMMARY The Systems Administrator is responsible for driving automation and enhancing the organization’s security posture through innovative scripting and process optimization. They will also serve as a backup to the IT Manager in being able to handle urgent business issues. This role oversees the administration and maintenance of Identity and Access Management, Windows and Linux servers, Cisco Meraki network appliances, and key cloud platforms such as Microsoft Entra, Microsoft 365, and Salesforce. Additionally, the Network Administrator ensures robust logging, monitoring, and compliance across all systems to support a secure, efficient, and scalable IT environment. This role is based in Mesquite, allowing this individual to help with any network issues that impact our Service lines or Distribution issues. RESPONSIBILITIES • Automate routine IT tasks and workflows using scripting (PowerShell, Bash, Python), • Deploy and apply patches/updates to Windows and Linux servers, • Configure, update, and maintain Cisco Meraki network appliances, • Implement and manage security controls across on-prem and cloud environments, • Administer Microsoft Entra, Microsoft 365, Salesforce, and other cloud platforms, • Configure and maintain logging, monitoring, and alerting systems, • Manage backup and recovery processes for Windows and Linux servers to ensure data integrity and business continuity, • Troubleshoot system/network issues and escalate/resolve timely, • Develop and maintain technical documentation, • Responding to escalated or advanced helpdesk incidents, • Bachelor’s degree in Computer Science, Information Technology, or a related field – or equivalent experience, • Minimum 2 years of professional experience in systems administration (Windows, Linux, networking), • Certifications such as Microsoft Certified: Azure/ATP, AWS Certified SysOps, or Cisco Meraki specialization, • Experience with SIEM tools (Splunk, ELK, etc.), vulnerability scanning, • Familiarity with Infrastructure-as-Code tools (Terraform, Ansible, etc.), • Knowledge of networking fundamentals: TCP/IP, DNS, firewalls (including Meraki), • Prior exposure to IT compliance standards (NIST, CIS benchmarks), • Operating Systems: Windows Server (Active Directory, Group Policy), Linux/Unix, • Networking: TCP/IP, DHCP, DNS, firewall configuration, VPNs, • Scripting & Automation: PowerShell, Bash, Python for DevOps and task automation, • Cloud Platforms: Microsoft Azure/Entra, Microsoft 365, Salesforce, • Patch Management & Logging: Use of patch tools, configuring logging and monitoring pipelines, • Infrastructure Tools: Terraform, Ansible, CI/CD pipelines, and basic Version Control, • Strong analytical and problem-solving aptitude, • Excellent written and verbal communication, • Ability to manage multiple tasks and prioritize under pressure, • Team player with strong collaboration skills, • Attention to detail and a proactive mindset

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information

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