Trabajos it helpdesk en Montgomery, AlabamaCrear alertas

Job DescriptionSalary: Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: • Provide help desk support for all supported applications via phone/email., • Troubleshoot/diagnose customer technical issues using all available resources,, • Collect necessary information from customers to effectively escalate unresolved issues if needed., • Thorough documentation within Remedy Ticket Management System., • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail., • Maintain current knowledge of relevant technologies., • Additional responsibilities as assigned by management., • Five + years experience using/supporting the below system(s):, • Cargo Movement Operations System (CMOS), • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software., • Excellent communication and problem-solving/trouble shooting skills., • Willing to work overtime, holidays, and weekends when necessary., • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent time management skills and attention to detail., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Must be able to work any shift this is a 24/7/365 helpdesk, • Prolonged periods of sitting at a desk and working on computer.

Job DescriptionSalary: Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: • Provide help desk support for all supported applications via phone/email., • Troubleshoot/diagnose customer technical issues using all available resources,, • Collect necessary information from customers to effectively escalate unresolved issues if needed., • Thorough documentation within Remedy Ticket Management System., • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail., • Maintain current knowledge of relevant technologies., • Additional responsibilities as assigned by management., • Five + years experience using or supportingsupporting the below system(s):, • Integrated Maintenance Data System (IMDS), • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software., • Excellent communication and problem-solving/trouble shooting skills., • Willing to work overtime, holidays, and weekends when necessary., • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent time management skills and attention to detail., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Must be able to work any shift this is a 24/7/365 helpdesk, • Prolonged periods of sitting at a desk and working on a computer.