It helpdesk jobs in Montgomery, AlabamaCreate job alerts

Job DescriptionSalary: Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: • Provide help desk support for all supported applications via phone/email., • Troubleshoot/diagnose customer technical issues using all available resources,, • Collect necessary information from customers to effectively escalate unresolved issues if needed., • Thorough documentation within Remedy Ticket Management System., • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail., • Maintain current knowledge of relevant technologies., • Additional responsibilities as assigned by management., • Five + years experience using/supporting the below system(s):, • Cargo Movement Operations System (CMOS), • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software., • Excellent communication and problem-solving/trouble shooting skills., • Willing to work overtime, holidays, and weekends when necessary., • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent time management skills and attention to detail., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Must be able to work any shift this is a 24/7/365 helpdesk, • Prolonged periods of sitting at a desk and working on computer.

Job DescriptionSalary: Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: • Provide help desk support for all supported applications via phone/email., • Troubleshoot/diagnose customer technical issues using all available resources,, • Collect necessary information from customers to effectively escalate unresolved issues if needed., • Thorough documentation within Remedy Ticket Management System., • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail., • Maintain current knowledge of relevant technologies., • Additional responsibilities as assigned by management., • Five + years experience using or supportingsupporting the below system(s):, • Integrated Maintenance Data System (IMDS), • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software., • Excellent communication and problem-solving/trouble shooting skills., • Willing to work overtime, holidays, and weekends when necessary., • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance., • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent time management skills and attention to detail., • Ability to prioritize tasks and to delegate them when appropriate., • Ability to function well in a high-paced and at times stressful environment., • Must be able to work any shift this is a 24/7/365 helpdesk, • Prolonged periods of sitting at a desk and working on a computer.

Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Communit

Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

What You Will Do Provide senior-level administration for mission systems across lab and operational environments Support engineering teams during integration, testing, installation, PITCO, and SOVT events Perform system installations, upgrades, patching, backups, and lifecycle maintenance Troublesho