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Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Applicants should be currently studying or have recently graduated from a relevant IT program, with at least two years of experience in customer service or helpdesk roles.

A New York-based IT consulting firm is seeking an experienced IT Helpdesk Technician to provide high-quality technical support within the fashion industry. The part-time position will require working 3-4 days a week in Manhattan, needing strong troubleshooting skills, a proactive customer-focused mi

A government agency in New York is seeking an IT Infrastructure Engineer to manage Genetec Security Center systems. The role involves troubleshooting security systems, supporting infrastructure tasks, and providing helpdesk support.

A consulting firm in New York seeks an IT professional responsible for managing the IT helpdesk and supporting users.

At least Three-year experience of IT technical support, helpdesk or similar position. IT Support Engineer - Japanese company. This position is stationed at the client's site.

You'll balance traditional IT helpdesk support with deep-tier management of our Enterprise Security stack—specifically, Okta, Google Workspace, and our MDM (Kandji/Iru). Handle escalated IT helpdesk tasks—tech support, hardware troubleshooting, application access—with an eye for detecting soci

A technology company in New York is looking for an IT Support Helpdesk professional with 2 to 5 years of experience to provide technical assistance and support for various computer issues. This long-term role promises dynamic challenges and opportunities for professional growth.

Description We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. Requirements - Minimum of 2 years' experience in an IT helpdesk or technical support role.

The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Provide Application installation and troubleshooting of VMware suite of products, provi

Premium Health is looking for outstanding Helpdesk candidates for our Information Technology department.Premium Health’s Information Technology (IT) department is based in our Administration office and is responsible for managing and maintaining the entire infrastructure of multiple health practic

IT helpdesk or technical support role. Experienced IT Helpdesk Technician. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization.

Job Description [Position] Korean Bilingual IT System Administrator Location : New York, NY [About Our Client] Our client is seeking Entry-Level System Administrator (*1-2 yrs of experience MAX) to support and manage our IT infrastructure, including operating systems, networks, servers, cloud environments, and end-user support. Candidates from all academic backgrounds are welcome, with preference for those from IT-related disciplines. Entry-level applicants do not need extensive experience but should be able to learn systems quickly. [Job Description] -Support operating system administration (Windows/Linux) -Assist with application software management and troubleshooting -Perform server and workstation maintenance -Provide IT support / helpdesk services to internal users -Support local area network (LAN) management -Assist with network traffic monitoring and basic network troubleshooting -Collaborate with IT teams on system, network, and cloud projects Requirements -Bachelor’s degree is required (Computer Science or a related field preferred) -Open to all majors; IT-related disciplines preferred -Basic understanding of system administration, networking, or cloud concepts -Ability to learn new systems and tools quickly -Strong problem-solving and communication skills -Familiarity with OS management, network basics, or helpdesk support is a plus Preferred Skills -OS: AIX, Linux or Windows -Database: Oracle, MS-SQL or another DBMS -Must be authorized to work in U.S Benefits 401K Health Insurance PTO and Sick leave

Job Description Responsibilities • Assist supervisor or department head with system enhancements, including patching network devices and servers, installing/upgrading software and hardware, and configuring systems., • Support the daily operation of banking compliance systems by following established procedures., • Prepare documentation and reports for IT management in collaboration with team lead., • Respond to helpdesk tickets and user requests in a timely and efficient manner. Job Requirements • Bachelor’s degree or equivalent combination of education and experience., • 1–3 years of experience in system operations involving Windows and Linux OS, Active Directory, Group Policy, Apache, Veeam, EMC, and VMware vSphere., • Proven ability to troubleshoot issues related to Windows, Linux, and system infrastructure. Additional Qualifications • Strong knowledge of cybersecurity, IT operations, inventory and patch management, and incident response., • Experience supporting both Windows- and Linux-based workstations and servers., • Ability to multitask and prioritize in a fast-paced environment., • Availability for periodic system updates outside of regular business hours., • Self-motivated with a strong sense of responsibility., • IT-related professional certifications are a strong plus.

Job Description Desktop Support Specialist 100% onsite Fairfield, NJ $60K-$65K Summary We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues. Responsibilities • Provide technical support for end users in-person and remotely., • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.)., • Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems., • Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed., • Maintain accurate documentation of support requests, resolutions, assets, and configurations., • Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes., • Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group, • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility., • Solid understanding of Window environments., • Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed., • Experience with ticketing system., • Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred), • Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment.Company DescriptionWe are a FANTASTIC Woman owned company been in business for 40+ years!We are a FANTASTIC Woman owned company been in business for 40+ years!

Job Description About the Role We’re looking for a technically skilled and motivated individual to join our team. Based out of our Greenvale, Long Island office, you’ll work on client implementations ranging from structured IT projects to helpdesk tickets, working at the Long Island offices and visiting sites across Nassau, Suffolk, and NYC. What You'll Do · Execute technical implementations, migrations, and upgrades for client environments · Complete scoped project tasks such as server deployments, firewall replacements, cloud migrations, and network upgrades · Participate in new technology rollouts and infrastructure changes · Support and implement technologies including: o Microsoft 365, Azure, Windows Server o Virtualization platforms (VMware, Hyper-V) o Network infrastructure (LAN/WAN, switches, firewalls, wireless systems) o SonicWall, Meraki, Unifi, Ruckus · Communicate progress, blockers, and changes clearly with internal stakeholders and client contacts · Document technical work and client environments using IT Glue · Use Halo PSA for task management and time entry · Use Ninja RMM for endpoint visibility and remote access · Perform onsite work as needed to complete implementation tasks · Be flexible with hours — some after-hours work may be required for cutovers or client scheduling You’re a Good Fit If You: · Enjoy solving problems and learning new technologies · Can work independently but thrive in a team environment · Communicate clearly with both technical teams and end users · Are detail-oriented and committed to documentation · Are flexible and dedicated — willing to work after hours when needed to get the job done Position Details · Job Type: Full-time · Location: Based onsite in Greenvale, NY. Travel to client sites in Nassau, Suffolk, and NYC (~50%). · Schedule: 8-hour shifts, Monday to Friday, with occasional after-hours work as needed Job Type: Full-time Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description Job Overview: We are seeking a proactive and customer-focused Account Manager to join our Managed Services Provider (MSP) team. The Account Manager will play a pivotal role in ensuring client satisfaction, retention, and growth by actively engaging with clients, managing their needs, and helping them maximize the value of our services. This position will involve onboarding new clients, creating and sending proposals, and maintaining regular communication to understand client technology needs and develop future strategies. Key Responsibilities: 1. Proposal Management: • Prepare and send proposals to potential clients in a timely manner., • Customize proposals to address the specific needs and challenges of each client., • Follow up on proposals to address questions, provide additional information, and facilitate the decision-making process. 2. Client Relationship Management: • Build and maintain strong, long-lasting relationships with clients., • Conduct regular meetings with clients to discuss their current technology landscape, challenges, and opportunities., • Act as a trusted advisor to clients by providing guidance on technology solutions and strategies., • Collaborate with technical teams to ensure client needs are met and issues are resolved promptly. 3. Future Planning: • Work closely with clients to develop a strategic technology roadmap aligned with their business goals., • Identify opportunities for upselling or cross-selling additional services that can benefit the client., • Stay updated on industry trends and emerging technologies to provide valuable insights and recommendations. 4. Client Onboarding: • Collaborate with the sales and technical teams to smoothly onboard new clients., • Ensure a thorough understanding of the client's business, goals, and technology infrastructure during the onboarding process., • Develop a strong relationship with new clients from the outset to foster a positive experience. 5. Collaborative Issue Resolution: • Act as a liaison between clients and the project and helpdesk teams to ensure timely resolution of client issues and concerns., • Facilitate communication and coordination among teams to address technical challenges, service requests, and support tickets., • Provide valuable insights from client interactions to the technical teams to help improve service delivery and prevent recurring issues., • This position may require occasional travel to meet with clients., • Competitive compensation and benefits package., • Opportunity for professional development and growth within the MSP. If you're a motivated and customer-centric individual with a passion for technology and client success, we encourage you to apply for this exciting Account Manager position. Join our team and help drive the success of our clients while contributing to the growth of our MSP. Requirements Qualifications: • Bachelor's degree in business, technology, or a related field preferred., • Proven experience in account management, preferably in the IT or MSP industry., • Strong communication and interpersonal skills, with the ability to build and maintain client relationships., • Excellent organizational and project management skills., • Knowledge of technology solutions and the ability to understand and communicate technical concepts to non-technical clients., • Proficiency in CRM software and other relevant tools., • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description We are seeking a skilled and motivated Level 2 Helpdesk Technician to join our team. In this position, you’ll perform technical maintenance, troubleshooting, repairs, and system calibrations to ensure smooth and safe operations. You’ll work closely with engineers and other technicians to diagnose issues, implement solutions, and maintain high standards of quality and performance. Company DescriptionItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24/7 and are MWBE-certified in NYC.ItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24/7 and are MWBE-certified in NYC.

Job Description Hi! Tech is looking for a sharp, energetic, creative, highly motivated, and personable IT Infrastructure Project Manager to own the timely delivery of network, AV, and security solutions that meet our clients' quality standards. This role manages internal specialists and preferred vendors to deliver projects on schedule, within budget, and to specifications. Reporting to a Manager, the Infrastructure Project Manager provides both technical and professional leadership, collaborating closely with IT Infrastructure Specialists, Systems Engineers, IT Support Specialists, and Network Engineers to deliver comprehensive technology solutions for new and existing offices. This is a hands-on, client-facing role for someone who loves infrastructure buildouts, enjoys being on-site, and can move comfortably between detailed project plans, construction drawings, and real-world deployments. Key Responsibilities: Project Leadership & Scoping • Define project scope in partnership with clients for physical and Wi‐Fi networks, conference room, and all‐hands AV, security systems, and special requests., • Conduct comprehensive physical site surveys to identify installation constraints and validate that proposed hardware solutions fit the existing or planned environment., • Interpret architectural drawings and reflected ceiling plans (RCPs) to determine precise placement of data drops, power, and mounting points., • Integrate power/data modules into conference room designs to create clean, cable‐free environments., • Facilitate communication between Network Engineering, AV/IT, and buildout teams to optimize the placement of access points, speakers, cameras, and other hardware., • Manage communications with clients and internal teams regarding project progress, timelines, dependencies, delays, and expectations., • Manage equipment staging, inventory, and logistics to ensure that all hardware is ready for the final construction and deployment phases., • Oversee third‐party low‐voltage and electrical contractors to ensure compliance with physical‐layer standards and best practices for MDF/IDF closets and pathways., • Test and validate that the final infrastructure meets performance, capacity, and reliability specifications defined during the design phase., • Create detailed “as‐built” reports and technical documentation, providing accurate maps of completed work for client handoff and future changes., • Develop clear, user‐friendly “how‐to” guides and quick‐reference materials to ensure end‐users can seamlessly operate new office technology. Qualifications: Core Experience • 10+ years of experience in corporate infrastructure buildouts (office buildouts, renovations, expansions, and relocations)., • 5+ years of corporate IT and technology support experience in IT helpdesk, AV/IT, and/or networking environments., • PMP (Project Management Professional), • CCNA, • Cisco Meraki Solutions Specialist, • CompTIA Security+, • Extensive experience with project and work‐prioritization frameworks such as Agile, Scrum, or Kanban., • Power user of web‐based planning and tracking tools (e.g., Jira, Airtable, Google Sheets) for building Gantt charts, managing critical paths, and tracking milestones., • Experience with business continuity and disaster recovery considerations during infrastructure projects., • Knowledge and hands‐on experience with network troubleshooting and monitoring tools., • Deep background supporting Apple products, iOS, and Google Workspace for Business., • Strong troubleshooting skills with the ability to deep‐dive into research and find fixes when faced with unfamiliar technical hurdles or blockers., • Proven track record of successfully managing multiple competing tasks and projects., • Dedication to following policies, processes, and procedures while still looking for opportunities to improve them., • Proactive, can‐do attitude with a strong sense of care, ownership, and urgency., • Passion for helping others and creating an outstanding end‐user and stakeholder experience., • Team‐oriented mindset and ego‐less approach to collaboration and support., • Perseverance, resilience, and scrappiness in the face of challenges and changing priorities., • Ability to explain complex technical ideas clearly to non‐technical audiences., • Alignment with our core values: Helpful, Intuitive, Friendly, Thorough, Efficient, Curious, and Humble., • Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Great company culture A Successful Candidate: • Infrastructure/buildout‐obsessed technical professional looking to make a visible impact on the organization., • Self‐starter who takes initiative, is highly self‐motivated, and can drive workstreams with minimal oversight., • Outstanding work ethic; committed to putting in the extra effort and time required to achieve critical deadlines., • Thrives in the face of uncertainty and can calmly manage complex incidents and changing requirements., • Excellent problem solver who proactively identifies opportunities for improvement and develops innovative, practical solutions., • Strives for excellent communication with clients, vendors, and internal team members., • Enjoys a non‐traditional office setting, acting as a consultant supporting end‐users and stakeholders across multiple office locations., • Strong oral and written communication skills; actively listens and effectively articulates complex ideas with customers, vendors, and team members, both on‐site and remotely., • Excellent time management skills with the ability to multitask and prioritize support requests alongside project deliverables., • Believes in continuous professional development and is well‐versed in IT and technology, with broad knowledge across software, hardware, networking, and security.Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Competitive salary, • Free food & snacks, • Opportunity for advancement, • Paid time off Behind the scenes, we are building something bigger than therapy. We are actively expanding and strengthening our internal system and digital infrastructure designed to support scalable healthcare operations, clinical workflow, scheduling, billing logic, internal reporting, automation, and long-term growth. This is not a helpdesk job. This is a build-the-future role with real responsibility, real ownership, and real impact. We are seeking an Technology Coordinator who can step into our ecosystem, learn it deeply, and help strengthen both our software systems and internal tech infrastructure across all of The Sensory Studio locations. The Technology Coordinator will support the continued development, maintenance, and evolution of Max Studio Health (MSH), our internal EMR system and also play a key role in supporting internal technology logistics across all centers. This person will be responsible for understanding how MSH functions end-to-end, supporting and improving its workflows, and ensuring our team has the technology support and infrastructure needed to operate efficiently day-to-day. This role requires someone who can think like an engineer and operate like a leader someone who is technically sharp, operationally organized, and able to handle both systems development and real-time studio technology needs. Required Technical Skills Front-End Development: • ReactJS (Proficiency strongly required), • HTML / CSS, • TailwindCSS (Highly preferred), • Proficiency in other modern JavaScript frameworks (Angular, Vue, etc.) is acceptable, as long as you can work confidently in React.Back-End Development, • Python (Strong proficiency required), • SQL (PostgreSQL) (Strong proficiency required), • Experience working with AWS CLI, • AWS Lambda, • API Gateway, • S3, • DynamoDB, • CloudWatch, • RDS (PostgreSQL)Infrastructure / DevOps Skills, • Docker, • Supporting staff with internal technology requests and troubleshooting, • Computer, laptop, and workstation support, • Printer setup, connectivity troubleshooting, and general printer maintenance support, • Telephone system support (including Net2Phone), call routing issues, voicemail troubleshooting, and internal messaging support, • Wi-Fi and connectivity troubleshooting, including coordination with service providers when needed, • Supporting onboarding and offboarding technology logistics (device setup, access, accounts, permissions), • Conducting equipment audits across all centers, • Maintaining and tracking technology inventory across locations (computers, iPads, printers, headsets, accessories, etc.), • Ensuring each center remains organized, operationally prepared, and properly equippedThis role requires someone who is responsive, dependable, resourceful, and able to support real-time operational needs in a fast-moving pediatric healthcare environment. Core Responsibilities • Supporting the continued development and expansion of Max Studio Health (MSH), • Troubleshooting, optimizing, and improving system workflows across internal platforms, • Building scalable tools that support Admin, HR, Billing, and Clinical Operations, • Managing AWS deployments, cloud infrastructure, and monitoring systems, • Maintaining clean documentation to ensure long-term sustainability of systems, • Diagnosing and resolving technical issues quickly and effectively, • Supporting automation, API connectivity, and internal reporting tools, • Assisting with technology planning, infrastructure upgrades, and long-term systems strategy, • Strong ownership mentality and self-direction, • High energy, initiative, and problem-solving instincts, • Organization, structure, and attention to detail, • Ability to communicate technical concepts clearly to non-technical staff, • Ability to stay calm under pressure and respond efficiently to urgent needs, • Strong documentation habits and pride in clean, sustainable work Bonus Skills (Highly Attractive) While not required, we strongly value candidates with: • Healthcare operations technology experience, • HIPAA-aware system design and compliance awareness, • Experience with internal dashboards, admin portals, or automation tools, • Experience working in scaling environments with evolving infrastructure, • Strong UI/UX instincts for building staff-friendly systems You will help shape the systems that support our staff, our families, and our long-term growth. This is a role with influence, autonomy, and real responsibility designed for someone who wants to become an integral part of a long-term mission.

Job Description Position Title Rate of Pay IT Help Desk Technician $58,000 - 70,000 Per Year Department Work Location Information Technology On-site Reports to Work Schedule Information Technology Supervisor Monday – Friday (9 am – 5 pm) FLSA Status Position Classification Non-exempt Full-Time, Regular, Non-Supervisory Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 95 full-time and over 135 part-time and casual staff members.POSITION OVERVIEW The IT Helpdesk Technician provides first-line technical support to employees and assists in managing a fleet of Apple devices using Addigy Mobile Device Management (MDM) or a comparable platform. This role is responsible for troubleshooting troubleshoot hardware and software issues while maintaining the integrity and security of the organization's data and infrastructure, supporting day-to-day IT needs, and ensuring devices are properly configured, maintained, and updated. While information security is not the primary focus of this position, the Helpdesk Technician serves as an important first line of defense by recognizing and escalating common security risks, reinforcing best practices, and supporting a secure technology environment. PRINCIPAL RESPONSIBILITIES • Respond to and resolve technical issues related to Apple devices, including hardware and software problems, networking issues, and printer connectivity., • Utilize Addigy (MDM) for Apple device enrollment, software deployment, and security patching. Assist with Windows management via Intune or similar tools., • Provide technical help and support for various software applications, including Microsoft Office, Adobe Creative Cloud, Google Workplace, Zoom, Slack, Monday, OneTalk, and other enterprise applications., • Collaborate with other IT team members to identify and troubleshoot complex technical issues and escalate to higher-level support teams when necessary., • Document technical issues, solutions, and procedures in our internal knowledge base, ensuring accurate and current information., • Communicate technical information to non-technical users clearly and concisely, both verbally and in writing., • Perform setup, configuration, and deployment of new workstations and peripherals. Maintain an accurate inventory of IT assets., • Apple and Windows Device Support: Provide technical support and troubleshoot hardware/software issues for Mac and Windows users; perform system upgrades and maintenance., • MDM Administration: Manage and configure mobile devices; ensure security compliance and data protection., • Google Workspace Administration: Manage user accounts, groups, and permissions; troubleshoot Google Workspace issues, • Meraki Network Support: Monitor and maintain network devices; troubleshoot connectivity issues; configure security policies, • Microsoft Office Support: Provide support and troubleshoot issues with Microsoft Office applications., • Raiser's Edge Support: Maintain the database; provide user support and training, • Slack and Monday Support: Administer and support platforms; assist users with troubleshooting and best practices, • Creative Cloud Support: Support Adobe Creative Cloud applications; troubleshoot and assist with updates, • Network Issues: Diagnose and resolve network problems; collaborate with the network team for advanced troubleshooting, • Phone Systems Support: Provide support and troubleshoot office phone systems, • POS Systems Support: Maintain and support POS systems; troubleshoot hardware/software issues., • Research, Documentation, and Other Work: Conduct research; create and maintain IT documentation; perform additional IT dutiesQUALIFICATIONS, • Minimum of 2 years of experience in a Helpdesk support role, preferably in an enterprise environment., • Experience with the Addigy MDM platform or similar and other macOS enterprise management tools., • Strong knowledge of macOS, software applications, and hardware., • Strong proficiency in macOS and Windows 10/11 troubleshooting., • Experience administering Google Workspace and Microsoft 365., • Familiarity with MDM solutions (Addigy preferred).REQUIREMENTS, • Basic understanding of common cyber threats (phishing, ransomware, social engineering) and best practices for remediation., • Excellent problem-solving skills and the ability to troubleshoot complex technical issues., • Strong customer service skills and the ability to communicate technical information to non-technical users., • Ability to work independently and manage multiple tasks simultaneously., • Excellent organizational and time-management skills.PHYSICAL REQUIREMENTS, • Mobility and Dexterity: Ability to perform tasks requiring fine motor skills, such as typing, using a computer mouse, and handling small tools or components. Reasonable accommodations can be made for individuals with limited dexterity or mobility impairments., • Visual and Auditory Abilities: Sufficient vision and hearing to perform tasks related to computer work, including reading screens, troubleshooting hardware, and communicating with colleagues and clients. Reasonable accommodations, such as screen readers or amplified headsets, are available for individuals with visual or auditory impairments., • Physical Endurance: Ability to remain in a stationary position, whether sitting or standing, for extended periods during the workday. Reasonable accommodations, such as ergonomic seating or sit-stand desks, are available to support employees' comfort and accessibility needs., • Lifting and Carrying: Capability to lift and transport computer equipment and peripherals weighing up to 25 pounds. Assistance and adaptive equipment, such as carts or lift devices, can be provided to accommodate employees with lifting restrictions., • Communication and Interaction: Effective communication skills for interacting with colleagues, clients, and vendors, both in person and through digital communication platforms., • Accommodations, such as speech-to-text software or communication aids, are available for employees with speech or communication disabilities.PREFERRED QUALIFICATIONS, • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Apple Certified Support Professional (ACSP), Addigy Certified Associate or Expert, or similar MDM certification is preferred, • CompTIA A+, Network+, or Security+ certifications., • Experience working in a non-profit or museum environment. BENEFITS NYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include: • Health, dental, and vision insurance options, • Flexible spending accounts for healthcare, dependent care and commuter benefits, • Pension plan and 401k plan, • Free life insurance coverage, • Paid vacation and sick leave, • 13 paid holidays off, • Flexible work schedules, • Employee Assistance Program, • Free onsite parking HOW TO APPLY Please upload your resume and cover letter through our online careers page. Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position. Interview Process • Introductory Interview (Screening), • Second Interview & Technical Conversation (Zoom) No phone calls or faxes please. The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Job DescriptionAbout Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities • Set up phones, devices, and email/accounts for clients., • Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes., • Coordinate smooth handoffs across teams during client onboarding and offboarding., • Maintain structured records of recurring issues and solutions to build playbooks., • Prior experience in IT support, helpdesk, or troubleshooting roles., • Strong organizational and problem-solving skills., • Clear communicator who can calmly guide clients through basic tech processes., • Comfortable with occasional local travel., • Adaptable and proactive in a fast-moving startup environment. Nice to Have: • Experience supporting small operational teams in startups or entrepreneurial settings., • Competitive hourly pay with performance incentives, • Flexible hours with consistent workflows, • Clear SOPs and support systems so you can execute with confidence

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job DescriptionJunior IT Specialist (Helpdesk Technician) Location: Brooklyn, NY (In-office) Schedule: Full-Time (W2) Compensation: $25 - $27/hr About MedElite MedElite is a growing healthcare organization providing integrated services to patients and partner facilities nationwide. We are committed to operational excellence and innovative solutions that support high-quality patient care. Position Summary The Junior IT Specialist will serve as a frontline support resource for MedElite's internal teams, providing helpdesk and technical support across hardware, software, and network-related issues. This role will support employees primarily in a Google Workspace environment and will assist with onboarding/offboarding, troubleshooting, device setup, and internal IT projects in partnership with the Director of IT. Key Responsibilities • Provide helpdesk support to internal employees, phone, and in-person troubleshooting, • Troubleshoot hardware, software, printer, and connectivity issues across the organization, • Support employee onboarding and offboarding, including laptop setup, Google account provisioning, and access management, • Administer basic Google Workspace functions such as password resets, group management, and user access troubleshooting, • Assist with IT inventory tracking, device deployment, and equipment management, • Support endpoint setup and configuration (Windows environments as needed), • Escalate complex technical issues to the Director of Technology and assist with resolution, • Help maintain IT documentation, internal guides, and support processes, • Assist with IT projects including software rollouts, system upgrades, and security initiatives, • Ensure proper handling of sensitive data and follow internal compliance/security expectations Qualifications • 2-3 year of IT support or helpdesk experience (or equivalent training/education), • Familiarity with Google Workspace (Gmail, Drive, Admin Console, groups, user management) and Google Cloud, • Strong troubleshooting skills across hardware, networking basics, and common business applications, • Strong communication skills with a customer service mindset, • Ability to manage multiple tickets and prioritize effectively Preferred Qualifications • Experience supporting Windows environments, • Familiarity with endpoint management tools (ex: Microsoft Azure, Admin Console, Google Endpoint Management, etc.), • Experience in healthcare or regulated environments with sensitivity to HIPAA-related practices, • CompTIA A+ or Network+ certification (preferred, not required)Benefits, • Health, • Dental, • Vision, • Company-Sponsored Life Insurance, • 401K, • Paid Time Off, • Commuter Benefits, • Complimentary Travel Expenses Why Work With Us?, • Make a meaningful impact in the nursing home community, • Work in a collaborative, mission-driven environment MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most.

Job Description About Longmark Group Longmark Group is an alternative asset management platform specializing in residential real estate. With a mission to redefine the industry, Longmark approaches asset management differently, starting with operational excellence as its foundation and evolving into a leader in capital markets innovation. Since 2021, the team at Longmark has acquired and managed single-family rental properties in high-demand markets across the Midwest and Sun Belt. Backed by a 100+ person team with expertise at top institutions like Blackstone, Progress Residential, and Goldman Sachs and led by CEO Brian Hardecker, Longmark embodies its core values: • Innovative Thinking, Grounded Execution: Longmark challenges traditional approaches, combining innovative strategies with disciplined execution to drive smarter investments., • Principled Leadership: Trust is built on fairness and transparency. Longmark commits to doing what's right, ensuring every decision reflects a focus on sustainable success., • Entrepreneurial Spirit and Strength: Longmark fosters bold action, empowering its team to think critically, act decisively, and innovate confidently within a framework of operational excellence. We are looking for a resourceful and people-oriented IT Administrator to own the full spectrum of IT operations across our organization. This is a high-impact, high-visibility role spanning day-to-day helpdesk support, systems automation, device management, and identity administration. You will be a key part of scaling our IT function as the company grows. Key Responsibilities End-User Support • Serve as the primary point of contact for all IT support requests across Windows and macOS environments, • Troubleshoot and resolve hardware, software, and connectivity issues with a focus on speed and user satisfaction, • Identify and implement automation opportunities to reduce manual IT tasks and improve operational efficiency, • Administer user accounts, roles, and permissions across O365/Exchange, Google Workspace, and SSO platforms using SAML and SCIM protocols, • Manage the full lifecycle of IT assets including procurement, deployment, tracking, and retirement, • Support network infrastructure including troubleshooting connectivity issues for in-office and remote employeesRequired Qualifications, • 4+ years of experience in an IT Administrator, IT Generalist, or similar role, • Hands-on experience with Windows and macOS administration, • Proficiency in O365/Exchange and Google Workspace administration, • Experience with SSO configuration and management (SAML, SCIM), • Strong communication skills and a customer-first approach to support, • Ability to work independently, manage competing priorities, and thrive in a fast-paced environment, • Must be able to work in-office (Midtown-NYC) at least 3 days per weekPreferred Qualifications, • Experience with scripting languages (PowerShell, Python) for automation, • Experience with Rippling MDM, • Experience with SentinelOne or similar endpoint security platforms, • Exposure to cloud environments (AWS, Azure, or GCP), • Relevant certifications (Google Workspace Administrator, Microsoft 365 Certified, CompTIA Network+, etc.) At Longmark Group, our innovative strategies and culture empower every team member to make meaningful contributions and drive exceptional outcomes for investors and communities alike. Joining Longmark means joining a company that values expertise, collaboration, and a commitment to excellence.

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist III applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist III also serves as the lead for the setup, configuration and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Assist with managing onpremise and Azure (Active Directory) accounts and services, • Maintain IT asset management (inclusive of software licensing and certificate management)., • Deep hands on (support, build, life cycle transformation) understanding of Windows client operating systems, • Windows server knowledge (inclusive of DHCP, DNS, GPOs and administrative tasks., • Create and maintain technical documentation, training materials and project plans., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Respect, collaborate and work alongside other IT staff members, including upper management, • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL Certification and Microsoft Professional Certification are pluses., • 5-7 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Advanced experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior experience of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions., • Strong interpersonal communication and relationship-building skills. Education and or Experience: Associates, Bachelors degree in Computer Science or a related discipline. Minimum 5 years of experience in VDI, IT Support Level 2 or above technical/systems support Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

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All offers include a competitive equity package and some offers may additionally include a variable compensation component. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Regal gives every company the tools to transform customer communications with delight