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Title: BMDI Tech Duration: Contract (Sept. 2025-Dec 2026) Location: Manhattan, Westchester, Staten Island area Position Summary The BMDI Local Technician will support the implementation, configuration, and go-live of Bedside Medical Device Integration (BMDI) systems during a multi-wave rollout. This role is hands-on and requires close collaboration with the client’s technical, clinical, and vendor teams to ensure a smooth cutover, accurate device integration, and effective post-go-live support. The BMDI Local Technician will be instrumental in ensuring devices communicate securely and reliably with the Epic EHR, meeting all enterprise security and compliance requirements. Key Responsibilities Pre-Go-Live Preparation (wave 1) • Conduct full audits of existing infrastructure, including network and hardware assessments., • Collaborate with vendor and internal teams on device, network, and infrastructure design and upgrades., • Participate in BMDI Security Controls & Policy Analysis to ensure compliance., • Configure in-scope BMDI hardware and software for Epic integration., • Perform connectivity and functional testing to verify secure, accurate data transmission., • Support site rounding activities and address technical issues in real-time., • Provide Tier 3 technical support for escalated issues., • Monitor system performance, capture baseline data, and ensure devices remain compliant., • Respond to and resolve high-priority tickets, coordinating with the Rapid Response Team when required., • Document system changes, fixes, and process improvements. Skills & Qualifications • Experience with medical device integration in a healthcare IT environment., • Working knowledge of Epic’s BMDI integration workflows (preferred)., • Strong networking and infrastructure troubleshooting skills., • Familiarity with HIPAA and healthcare data security requirements., • Ability to follow structured cutover plans and adapt to on-the-fly issue resolution., • Excellent communication skills for collaborating with clinical, technical, and vendor stakeholders.

A property management firm in New York City is actively seeking an experienced IT professional to join their staff as their new Technology Support - Systems Specialist. In this multifaceted role, the Technology Support - Systems Specialist will be responsible for combining system administration, end-user support, and enterprise platform oversight, including Yardi, to ensure the technology infrastructure is efficient, secure, and user-friendly. T Responsibilities: • Provide Tier 1 and Tier 2 technical support for hardware, software, network, and account-related issues, • Monitor Helpdesk tickets and emails; prioritize and resolve incoming requests promptly, • Set up and configure new employee devices, user profiles, and collaboration tools, • Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD), • Utilize Microsoft Intune for device enrollment, compliance, and software deployment, • Maintain and support virtual servers, system monitoring, and endpoint configurations, • Oversee Universal Print and printer fleet functionality, • Assist with onboarding and offboarding procedures, including device setup and deprovisioning, • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Exchange Admin Center), • Maintain accurate documentation and contribute to a shared knowledge base, • Collaborate with SOC/security team to respond to security alerts using tools like Microsoft Defender and Mimecast, • 3+ years of experience in IT support, systems administration, or a similar technical role, • Hands-on experience with Microsoft 365, Entra ID (Azure AD), and Intune, • Familiarity with virtual servers, endpoint management, and security tools (Defender, Mimecast)., • Experience supporting enterprise applications, ideally Yardi 7S, • Strong problem-solving, communication, and organizational skills, • Ability to manage multiple priorities in a fast-paced environment, • Knowledge of Windows Server, virtualization, and cloud environments (Azure preferred), • Experience with Helpdesk ticketing systems and IT documentation, • Exposure to security and compliance frameworks (SOX, GDPR, SOC 2, NYDFS 500), • Enthusiasm for continuous learning and career growth in IT operations or infrastructure management

Job DescriptionSalary: 45K POSITION OVERVIEW: Hudson Guilds Mental Health Counseling Program is a small, community focused mental health program committed to providing high quality, comprehensive mental health care to individuals across the lifespan. The Office Manager is an integral part of the mental health team, responsible for overseeing the daily operations of the practice, ensuring that administrative functions run smoothly and efficiently. This role involves managing the physical office space, coordinating office activities, handling client inquiries, monitoring the waiting room and maintaining medical records. It also involves supporting and managing office staff. The ideal candidate will have excellent interpersonal skills, strong organization skills and a passion for supporting mental health services. REQUIRED QUALIFICATIONS: Familiarity with healthcare administration, business administration, or related field experience. Minimum 3-5 years of experience in office management, preferably in a healthcare or mental health setting. EA experience will be considered. Proven experience in human relations. Knowledge of HIPAA and the ability to handle sensitive information confidentially and ethically. Ability to work in a fast paced environment with the confidence to work on several projects simultaneously PREFERRED SKILLS: Strong interpersonal skills, organizational skills and critical thinking skills Excellent written and verbal communication abilities Proficiency in office management software, EHR systems and Microsoft Office Suite Experience with OMH Regulations Experience working within a mental health program Bilingual English and Spanish a PLUS! RESPONSIBILITIES: Establish a friendly and professional tone and warm and inclusive environment for clients and staff alike and ensure that physical spaces are neat and orderly in appearance. Demonstrate a professional demeanor and work collaboratively with staff, patients, and outside agencies Manage front desk duties such as phone calls, emails, and faxes; maintain staff calendars; prepare and send medical records; collect client fees and provide receipts; distribute MetroCards and follow procedures for reimbursement; create and deliver deposit logs; open and close both electronic and paper charts. Manage new client inquiries by following procedures pertaining to tracking, insurance verification and discussion of fees, screening, and scheduling. Assist staff with EHR related issues and respond to HelpDesk tickets Coordinate technology for staff, including assigning phone lines to new staff, obtaining log-in credentials for computers and the electronic health record system. Assist staff with troubleshooting technology issues by working closely with intrinsic and IT. Assign treatment rooms to staff and manage staff locations. Provide clients with required intake packets and client information, ensure consent forms are signed appropriately, upload documents into electronic health records. Manage DocuSign Account to ensure encrypted, hipaa compliant exchange of client information. Create coverage plans for office management during PTO. Track of the program calendar, managing therapists PTO, holiday closures etc. Support with coordinating program activities including catering for staff events. Run reports about program operations as discussed with clinical leadership. Participate in staff training Participate in tasks pertaining to quality improvement such as, gathering documents for chart audits, contributing to reports to track and analyze productivity and revenue, and acting as a key member for delivery of client and staff surveys Strictly adhere to HIPAA and billing regulations when carrying out tasks Be aware of programmatic targets and goals and work towards these with support from program leadership Collect and enter required data in a timely manner EHR administration Assist in carrying out and participate in Community Building activities to support organizational effectiveness and outreach. Perform other duties as assigned PHYSICAL REQUIREMENTS:Must be able to occasionally lift and/or move up to 25 pounds. Ability to read printed materials and computer screens. Able to operate a computer keyboard, mouse, & other office equipment. I have read and received a copy of this job description. As a full time employee at Hudson Guild, you will be eligible for: 24 Vacation Days 1 Floating Holiday 12 Sick Days Medical, Dental and Vision Insurance 403b Plan

Job Description The IT Application Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure, systems, and applications. This role combines technical expertise, leadership, and a customer-focused approach to ensure the reliability, security, and scalability of IT services. The IT Application Manager will collaborate with cross-functional teams, lead IT projects, and provide technical guidance to resolve complex issues. Technical Support & Troubleshooting • Provide first-line support for hardware, software, and network issues via phone, email, or in-person., • Diagnose and resolve technical issues related to workstations, servers, and networking equipment to minimize downtime. Infrastructure & System Management • Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and cloud-based solutions., • Manage and monitor Active Directory, DNS, DHCP, Windows Shares, Antivirus, and backup systems. Collaboration & User Support • Act as a owner of Tier I Tier II Tier III support, providing expert technical support and guidance., • Conduct training sessions to enhance employees' technical skills and promote effective technology use., • Work closely with other IT team members and departments to implement IT projects and improve service delivery. Documentation & Process Improvement • Maintain detailed records of support requests, resolutions, and system configurations using the helpdesk system., • Create and maintain standard operating procedures and client-related documentation., • Proactively identify and implement innovative solutions to improve IT support services and operational efficiency. Application Management • Administer productivity and collaboration tools such as Teams, One drive, Adobe Suite, POS, ERP, • Troubleshoot application issues, serve as an escalation point, and manage support escalations with software vendors., • Implement security patches and maintain system configurations according to best practices. Strategic Leadership • Evaluate emerging technologies and trends to enhance the organization's IT capabilities. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)., • Proven experience in IT support or a similar role. Technical Proficiency • Strong troubleshooting skills for Windows and Mac operating systems, hardware, and networking equipment., • Knowledge of networking concepts, including routers, switches, and security protocols., • Familiarity with tools like Intune, Azure Update Management, and third-party patching solutions. Communication & Customer Service • Excellent verbal and written communication skills to interact with users of varying technical expertise., • A customer-focused attitude with a commitment to delivering high-quality support and service. Preferred Qualifications • IT certifications (e.g., CompTIA A+, Network+, MCSE) are an advantage., • Competitive compensation packages, • Medical, Dental, Vision, FSA, • Retirement Savings Plan Match, • Summer Fridays, • Discounts and More!, • Annual Salary $130,000, • The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.

Job Description Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. In this role, you will manage the help desk team to evaluate performance and ensure timely & accurate customer service. As the manager, you will need to develop, provide feedback, and support the team to provide high quality technical support. A strong technical background with extensive customer service experience is required to ensure the team provides the high-quality customer service our clients expect. KEY RESPONSIBILITIES • Manage and support the helpdesk team and ensure ticket SLAs are met, • Staying up to date with new technologies and identifying ways to improve and update the current infrastructure, • Developing and implementing IT policies and best practices for the helpdesk, • Perform system audits, • College degree in computer science/computer information systems or equivalent business experience., • 5+ years of experience in a helpdesk role, • Microsoft stack experience, • Helpdesk management experience, • Very strong customer service orientation, • Hands on experience with computer networks and network administration, • Experienced in engaging with internal business owners and customers, • Familiarity with insurance products, rules, methodologies, and systems (claims, underwriting, finance & information) is desirable, • Experience in gathering and analyzing business requirements, • Project management understanding, • Excellent written and oral communication skills, • Ability to present ideas in business-friendly and user-friendly language, • Highly self-motivated and directed, • Keen attention to detail, • Proven analytical and problem-solving abilities, • Ability to effectively prioritize and execute tasks in a high-pressure environment

Job Description EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for brands, agencies, media platforms, technology companies, and more. With a strong focus on the transformation of digital advertising and ecommerce, EMARKETER's forecasts, reports, and benchmarks enable global companies to anticipate tomorrow's market trends for confidence today. EMARKETER is a division of Axel Springer SE, one of Europe's largest media companies. We're hiring an IT Systems & Support Analyst to join our IT Operations team at EMARKETER. The Role and Team: We're looking for a hands-on IT Systems & Support Analyst to join our collaborative IT Operations team. In this hybrid role, you'll provide day-to-day technical support while helping manage and enhance our systems infrastructure. You'll work with a modern toolset and partner closely with senior IT staff to improve operations, automate workflows, and support company-wide technology needs. This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week. The Ideal Candidate Is: • Motivated by meaningful support work and sees IT not just as troubleshooting, but as an opportunity to make people's jobs easier, faster, and more connected., • User-centric and solutions-oriented: You enjoy solving problems for others and consistently bring a helpful, empathetic approach to technical support., • A systems thinker with a support mindset: You're eager to go beyond traditional helpdesk tasks and grow your infrastructure, automation, and systems administration skills., • Serve as the primary point of contact for internal IT support via Jira Service Management, resolving user issues with timely and clear communication., • Own onboarding and offboarding processes including hardware setup, account provisioning/deprovisioning, and access coordination across tools like OKTA, Google Workspace, and Active Directory., • Manage endpoint lifecycle using Jamf and Microsoft Intune, ensuring devices are compliant and aligned with company policies., • Support identity and access controls via OKTA, Azure/Active Directory, and Google Workspace, including group memberships and security policies., • Administer and troubleshoot collaboration tools such as Slack, Gmail, Calendar, and Shared Drives., • Assist in maintaining infrastructure through basic system admin work in Microsoft Hyper-V, including VM management and documentation., • Collaborate on workflow automation and tool integrations across systems like Zapier, Monday.com, and CrowdStrike Falcon., • 3-5+ years of hands-on experience in IT support, with exposure to system administration tasks, • Strong troubleshooting skills for hardware, software, access, and network issues, • Familiarity with identity and endpoint management tools such as OKTA, Google Workspace, Azure/AD, Microsoft O365, Jamf, and Intune, • Comfortable working in cloud environments and using tools like Jira Service Management, Slack, CrowdStrike Falcon, Asset Panda, Monday.com, and Zapier, • A team player who thrives in fast-paced environments and is excited to grow their technical expertise in systems operationsSalary & Benefits, • $80,000–$90,000 (dependent on skills, experience, and competencies)., • Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave., • Comprehensive medical, dental, and vision insurance plans., • Matched and vested 401(k) plan., • Access to financial planning, family planning, mental health resources, and Employee Assistance Programs (EAP)., • Additional perks: commuter benefits, phone reimbursement, gym discounts, and more.Salary for the role is commensurate with experience and depends on a number of factors, including a candidate's qualifications, skills, competencies and experience. US pay range $80,000—$90,000 USDAbout EMARKETER:EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. To learn more about what it's like to work at EMARKETER check out our careers page and life page.

Job Description Position Summary The Senior Systems Administrator is responsible for the upkeep, configuration, and reliable operation of our computer systems and infrastructure. This hybrid role (3 days in-office) supports systems across a large footprint and ensures the availability, performance, and security of enterprise applications and cloud-based services. Responsibilities • Administer and maintain device management frameworks (JAMF, Google Admin), • Oversee identity management and cloud services (Okta, Google Admin, Office 365), • Support and troubleshoot Gmail routing, spam filtering, Zoom phone systems, • Create and maintain system integrations and automations, • Act as Tier 3 escalation for HelpDesk, • Implement and monitor security practices and data retention policies, • Provide support to DevOps and engineering teams, • JAMF, MacOS, ChromeOS, • Google Workspace, Office 365, • Okta, Zoom phone, Zoom video Bachelor’s degree in IT or related field or 7+ years of experience 5+ years providing technical support in an enterprise environment Experience supporting 25+ distributed office locations Proficiency with endpoint management tools (Apple DEP, JAMF Pro) Familiarity with ITSM tools and eDiscovery processes Strong communication, project coordination, and stakeholder interaction skills

Job Description Our client, a national industrial standards consulting group, is looking to hire a Director of IT Infrastructure. The Director of IT Infrastructure will report to the CIO and will be based in the New York City Headquarters. The role will entail approximately 25% travel to national and some international locations. A competitive compensation package being offered. Summary: This role is critical in ensuring reliable, scalable, and secure IT operations across the domestic USA, the corporate headquarters and hub offices, many global satellite locations, remote users, and cloud production environment which hosts all of the vital content and workflow applications used across the enterprise. The Director of IT Infrastructure will manage a diverse team of up to 20 personnel, including Network/Cloud Operations, Security Operations, Helpdesk, IT Project Management, and overall IT Service Delivery, supporting a hybrid/remote workforce and business-critical systems. The Director will develop infrastructure strategies, enhance system performance, support the organization's technology needs across multiple departments, and ensure the broader organization is both involved in the prioritization of and aware of the IT infrastructure group’s activities, including publishing structured metrics on departmental objectives and performance. Background: The Director of IT Infrastructure, will lead the design, implementation, and optimization of next-generation infrastructure and security tools, endpoint management solutions, develop contact-center solutions and teams to support the user community, drive automation, and leverage privacy-protected AI solutions to accelerate the organizational mission using technology. You will own vendor management across IT and be responsible for ensuring the maximum use of vendor-provided hardware, software, and services. The right candidate would enjoy this role if you are a service-oriented, cloud-native, mobile-first, infrastructure-as-code, security-driven-design Infrastructure leader. You should be an operations leader who is also able to drive project activities. This role offers the rare opportunity to both architect and lead transformative change in a mission-driven environment. If you're a contemporary hands-on technology leader eager to drive modernization at scale, this is your moment to build, lead, and elevate IT in service of a larger purpose. Key Responsibilities The Director of IT Infrastructure will carry the following areas of responsibility: Team Leadership & Collaboration • Directly supervise, mentor, and continuously improve the operations of network & cloud, • Develop and execute a global IT infrastructure strategy aligned with business goals., • Foster a collaborative, high-performance culture across on-site and remote team members., • Collaborate with senior leadership to define IT priorities and investment roadmaps., • Manage and mentor a team of IT professionals, providing guidance and career development., • Work closely with business leaders to align IT infrastructure with organizational goals., • Partner with vendors and service providers to evaluate and implement new technologies. Infrastructure & Operations Management • Ensure high availability, performance, and security of IT systems and services., • Drive proactive monitoring, incident management, and root cause analysis., • Develop infrastructure-as-code and other automation approaches to streamline the uniformity and efficiency of maintaining the organizations infrastructure., • Manage IT asset lifecycle, including procurement, maintenance, and upgrades., • Maintain budget projections and expense management on all IT infrastructure related expenditures., • Develop and implement disaster recovery and business continuity plans. Cybersecurity & Compliance • Oversee the Information Security function for the organization., • Drive the enforcement of cybersecurity best practices to protect organizational data and systems. Cloud & Digital Transformation • Optimize cloud-based infrastructure and applications balancing scalability and cost-effectiveness., • Manage relationships with cloud service providers and ensure optimal usage. Qualifications & Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience: • 7+ years of IT infrastructure experience, with at least 3 years in a leadership role, including cloud operations management., • Strong knowledge of modern networking, cloud computing (AWS, Azure), cybersecurity, and enterprise IT systems., • Experience with virtualization, storage solutions, and disaster recovery planning., • Proven track record of managing IT teams and driving infrastructure improvements., • Experience with deployment and maximizing enterprise ITSM tools such as ServiceNow desired., • Familiarity with ITIL, NIST, or other IT governance frameworks is a plus., • Experience leveraging LLM and other AI toolsets to support infrastructure objectives a plus., • Excellent problem-solving, communication, and project management skills. Company DescriptionExecutive Recruiting :.We are sourcing candidates for our client.Executive Recruiting :.We are sourcing candidates for our client.

Job Description Company Overview: We are an IT consulting firm (MSP) located in Manhattan, providing IT services to small and medium businesses. We've been in business for over 20 years and are growing. Our clients typically have 40 - 500 users, and we support all their IT needs. What We Do: Efficiency is key; we script, automate, and document. Working in IT shouldn't be stressful, and our clients know and believe we're here to help. We pride ourselves in investing in solutions that are easy for us to manage and provide industry-leading results to our clients. Tools we use daily include Kaseya, Addigy, Freshdesk, Meraki (full Meraki stack), LogicMonitor, and Huntress. Position Summary: The Senior IT Engineer is responsible for providing escalated support to end users on IT-related support requests and handling technical support work. This role must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent needs. It is expected that all client interactions will be done with “white glove” customer service. Additionally, this role involves onboarding new clients and possibly going onsite to clients when needed. Position Duties: • Handle escalations from the helpdesk team, providing advanced troubleshooting and resolution., • Work with end-users to resolve and troubleshoot desktop hardware, desktop applications, server hardware, server applications, routing, and connectivity issues., • Work to resolve proactive alerts., • Manage daily ticket queues and schedules to ensure all assigned tickets are resolved and responded to within approved SLA targets., • Assist with the onboarding of new clients, including reviewing onboarding forms, installing tools, and documenting processes., • Conduct onsite visits to clients as necessary., • Advanced proficiency in supporting and troubleshooting Windows 10 & Windows 11., • Advanced Windows Server maintenance, troubleshooting, and support., • Ability to troubleshoot a wide range of technical implementations such as Hyper-V., • Proficiency in Office365 and GSuite., • Proficiency in common business SaaS applications., • Advanced knowledge of desktop software such as all Microsoft Office Suites., • Advanced desktop VPN connectivity troubleshooting and configuration., • Advanced knowledge of Active Directory and its use in complex environments., • Advanced network troubleshooting., • Minimum of 3 years of experience in a similar role or 2 years of experience working in Managed Services (MSP)., • Willingness to learn and grow., • Customer service-focused., • Excellent verbal and written communication skills., • Successful at working in a team culture., • Competitive salary and performance bonus., • Health and dental benefits., • Unlimited Paid Time Off.

Job Description The Specialist, Multimedia provides users reliable communications by addressing all issues concerning audio, visual, video conferencing and multimedia. The Specialist, Multimedia provides assistance to other offices needing expertise in this area on an as need basis and performs other duties as required. On site 5 days a week · Typical responsibilities include, but are not limited to, the following: · Maintain a professional manner when working with clients and users · Setup/Break down of A/V equipment in conference rooms and event spaces · General AV Meeting Room Support · Quick response to emergency / ad-hoc requests from the Helpdesk · Ensure conference spaces are presentable and all equipment is working properly · Maintain, troubleshoot, and repair AV equipment · Conduct pre-event meetings with clients, meeting planners and vendors to ensure audio visual requirements are met for each event. · Scheduling and assigning daily A/V meetings and events to the other A/V group members · Execute other duties as assigned · Experience with web conferencing apps Zoom, Webex, etc. · Hands on experience in working and handling audio/visual equipment · Knowledge of nonlinear audio and video editing software Adobe Premiere Pro a plus · Knowledge of video conferencing and installed audio conferencing hardware · Experience with Crestron/Extron control systems and ClearOne DSP products preferred · Knowledge of PC/laptops in a LAN environment and other communication facilities · Basic understanding of networking · Knowledge of Windows and Mac OS · Knowledge of UTP and phone cabling · Excellent customer service skills · Excellent problem solving and troubleshooting skills · Strong analytical skills · Capable of grasping new concepts without prior experience · Detailed oriented person with the willingness to learn · Excellent interpersonal skills and patience working with others · Ability to travel or work overtime · Ability to lift or move equipment · Ability to manage a varied workload and meet deadlines · Must be punctual and reliable · Strong interpersonal skills · Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude · Excellent written and verbal communication skills · Ensure confidentiality of all the client’s documentation and information · Prior multimedia experience, preferably in a large law firm or professional services environment. Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In. Who We Hire Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. Title: Job Type: Full-time; 4 Days In Office Job Location: New York, NY Salary Range: $130,000.00 - $170,000.00 (On Target Earning) The Opportunity Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you're passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale. The Daily To-Do • Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution., • Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure., • Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance., • Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs., • Manage software licenses, inventory, device procurement, and vendor relationships., • Evaluate and implement new tools to improve internal efficiency and user experience., • Provide tier 3 escalation support and ensure service level expectations are met., • 8+ years of progressive IT experience, with at least 3 years in a leadership capacity., • Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model., • Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure., • Experience supporting macOS, Windows, and mobile devices in an enterprise environment., • Proven ability to lead teams, manage vendors, and oversee cross functional IT projects., • Excellent troubleshooting, communication, and customer service skills., • Big Picture: kargo.com, • The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Job DescriptionCompany Information Waterfall Asset Management, LLC is an SEC-registered alternative investment manager focused on specialty finance opportunities within asset-backed credit, whole loans, real assets, and private equity. Waterfall was founded in 2005 by Tom Capasse and Jack Ross, two individuals who were early leaders of the ABS industry, and who together have over 60 years of proven ABS/Loan credit analysis, trading, banking, and servicing experience. Waterfall seeks to provide its client a compelling risk/return profile which is generally uncorrelated to most traditional investment opportunities. Waterfall is headquartered in New York, with additional offices in London, and Dublin. As of June 1, 2025, Waterfall approximately $13.1 billion in assets under management. Job Description Waterfall Asset Management is searching for an infrastructure engineer with at least 5 years of experience. The individual will be primarily responsible for implementing and maintaining our cloud infrastructure as well as serve as a manager and escalation point for the helpdesk. We are a hybrid cloud environment across a private cloud, azure, and AWS. The infrastructure team provides foundational technology, engineering, security, and support systems that power the innovative services at the heart of Waterfall’s investment strategies. We’re looking for a highly motivated technologist driven to provide exemplary customer service in a global environment. The ideal candidate is a self-starter, possesses exceptional problem-solving skills, a collaborative mentality, and an ability to bring innovative ideas to life. The role offers great exposure to all aspects of technology as well as the many and varied areas of the hedge fund. Specific job responsibilities include: • Provide day to day systems administration and support, • Design and build performant, reliable, and scalable infrastructure in both Azure and AWS, • Working with development and application teams to deploy new technology, • Coordinate with an outsource technology support firm and co-manage 4 dedicated helpdesk support techs from this firm, • Work with additional external vendors as needed (compliance, off-site storage of backups, and business continuity), • Act as an escalation point to helpdesk to assist in issue resolution, • Retain all licenses, renewals, and upgrades from IT vendors, • Recommend and implement necessary upgrades to system infrastructure, • Manage and support market data and trading systems, • Maintain up to date documentation of procedures and site infrastructure, • Work with external vendors for compliance, off-site storage of backups, and business continuity, • Proven engineering and operations experience in a globally distributed hybrid technology infrastructure, • Strong project and resource management skills with the ability to juggle competing deadlines, • Deep understanding of enterprise infrastructure technology including storage, network, computing, virtualization, and containerization, • Excellent communication, analytical and troubleshooting skills, • In-depth knowledge of Microsoft servers, Active directory, group policy, identity platforms, Microsoft 365 and associated services, • Advanced working knowledge of DNS, DHCP, and other TCP/IP –related protocols, • PowerShell and Batch scripting to automate daily tasks, • Solid understanding of business continuity including disaster recovery and data backup technologies, • Capable of multitasking effectively and efficiently in a high-paced environment, • Preferred financial industry experience including familiarity with market vendor applications, • Capacity to work independently with moderate supervision, • Ability to be flexible and successfully respond to multiple work pressures Powered by JazzHR mKn9Cv7XEi

Job Description Workshop/APD is an award-winning, multidisciplinary architecture and design firm. From dramatic penthouses and seaside retreats to luxury residential developments and groundbreaking hotels and restaurants, our projects are uniquely defined by a sense of place and purpose and a desire to ultimately enhance users experience through exceptional design. Our aesthetic is timelessly modern but site-specific, unbound by project type or a singular style. Our diverse and collaborative team of creative architects, interior designers, product designers and graphic designers leverage vast and highly varied experiences to solve complex design challenges, resulting in holistic spaces, products and experiences that are exceptionally beautiful and accessible. We are looking for a proactive IT Manager to own and lead our IT functions. This is a unique opportunity to be both the go-to problem solver for day-to-day tech needs and the strategic driver of long-term IT growth. In this role, you'll ensure our team has the support they need to do their best work, whether that's resolving desktop issues, managing software and systems, or partnering with our external Managed Service Provider (MSP) to keep everything running smoothly. The ideal candidate will have hands-on experience in the AEC industry firm, a working knowledge of design and visualization tools, and a people-first approach to solving problems in a fast-paced environment. Responsibilities Operations & Support • Manage and support IT systems, software, and hardware across the organization, • Support MSP in troubleshooting and resolving IT issues to ensure minimal downtime across studios, • Coordinate with our Managed Service Provider (MSP) to escalate and resolve complex problems appropriately, • Train staff on hardware, connectivity, and key software tools used in architecture and design, • Manage software licenses, updates, and vendor coordination with support from the MSP, • Keep our IT inventory up to date—track equipment, leases, and user assignments, • Track system performance, software usage, and security metrics, • Oversee cybersecurity efforts and user training in partnership with the MSP, • Implement and maintain IT policies, procedures, and best practices, • Oversee and maintain all IT infrastructure, including servers, networks, and cloud services, • Monitor and manage the annual IT budget and forecast future needs, • Lead IT projects and long-term planning—cloud transitions, cloud-based management, server upgrades, AI tools, and more, • Run internal pilot programs and gather user feedback to improve tech experiences, • Bachelor's degree in Computer Science, Information Technology, or similar, • 5-7 years of experience in IT support, ideally within A/E/C environments, • Strong working knowledge of Windows & Mac networking (Active Directory, DNS, DHCP, VPNs, firewalls), • Experience with Meraki Network & Security Appliance a plus, • Advanced proficiency in Microsoft 365 (Teams, SharePoint, OneDrive, CoPilot); Microsoft certification is a plus, • Solid understanding of networking protocols (TCP/IP) and SASE technology, • Comfortable managing both Windows 11 and Mac OS environments, • Experience using RMM tools and helpdesk platforms for remote monitoring and support, • Working knowledge with AEC software (Autodesk, Adobe Creative Cloud, Rhino, V-Ray, SketchUp, and similar), • Strong problem-solving and communication skills with a customer-service approach., • Ability to work independently and collaboratively across teams, • Exceptional end-user support and customer service skills. Salary/Benefits At Workshop/APD, we believe great work starts with great people—and we take care of ours. We offer a competitive salary and a robust benefits package designed to support your health, growth, and lifestyle. This includes insurance benefits (Med, Den, Vis) profit sharing 401(k) plan, short- and long-term disability, commuter benefits, IDP mentorship and ARE/AXP reimbursement, discretionary bonus, and personal time off (vacation, sick, holidays, and personal days). In addition, WAPD offers a comprehensive health and wellness program including discounts, education, prevention training, health coaching, and fitness classes, as well as in-office perks, including an employee lounge and rooftop, outdoor patio for lunches, bi-weekly happy hours, and fully stocked kitchen with complimentary snacks and beverages. New York$90,000—$110,000 USD To Apply: We do not accept phone calls and/or office visits. For any assistance, please reach out .

Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. Director, Information Technology. Title: Director of Information Technology.

Security Administrator to support our US operations. The Administrator will be providing support for security questionnaires, internal audits, SOP document management, and maintenance of system configurations. In addition, the Administrator will support IT staff with internal helpdesk tickets.

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Job DescriptionWhat you’ll do as Implementation Manager: • Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected., • Execute Asynchronous Cyber Health Workflows - In addition to 1:1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledge base grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows. ‘Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cyber security, privacy, and digital hygiene as you interact with others and navigate the online world throughout the day. * Startup mentality - Startups are underdogs and being an early employee in a start-up company is hard. Hard work, agility and scrappiness are necessary conditions to achieve the impossible. You are a self-starter and are self-motivated. * Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm. * Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position. * Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself What we offer * A chance to define Cyber Health for the world and positively impact the cybersecurity, digital privacy and digital hygiene of millions * Proximity to the customer. You are not back office, you are on the front lines delivering Cyber Health to people who need it most * Access to product market fit. We need to hire because we cannot support existing demand. * An opportunity to sharpen your skills alongside a qualified, motivated team * Competitive salary and health benefits * Stock options in a high-growth company consummate with being an early employee

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Desktop Support Technician Position Description We’re looking for a motivated and reliable Desktop Support Technician to join our team. This is a great opportunity for someone with solid technical support experience who’s eager to learn and grow into more advanced infrastructure work over time. Office Location Hybrid (3 days on-site) – Midtown New York City, NY Summary of Essential Job Functions As a Desktop Support Technician, you’ll work closely with clients and internal teams to resolve day-to-day IT issues and keep systems running smoothly. You’ll provide support for desktops, laptops, mobile devices, and cloud-based applications, while assisting senior engineers with larger projects. Core Responsibilities • Provide front-line support for Windows and macOS environments, both remotely and onsite, • Troubleshoot hardware, software, and user issues across desktops and laptops, • Support commonly used tools such as Office 365, Zoom, Slack, and Okta, • Assist with basic network troubleshooting (Wi-Fi connectivity, printers, VPNs), • Help with patching, updates, and maintaining endpoint security tools, • Keep documentation for client environments clear and up to date, • Support IT projects such as computer upgrades and system rollouts, • 3 years of experience in IT support or helpdesk roles (MSP or multi-client experience a plus), • Good knowledge of Windows desktop, macOS, and Office 365, • Basic understanding of networking concepts (IP, DNS, DHCP), • Experience with collaboration tools (Zoom, Slack, G Suite, etc.), • Familiarity with cloud platforms (Azure or AWS) a plus but not required, • Strong troubleshooting skills and willingness to learn, • Excellent communication and customer service skills, • Organized and dependable, with the ability to manage multiple tasks#itacceljobs

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job Description Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and have a desire to leverage technology to improve workflows and efficiencies, Hazen may be the place for you. Location: Any location where Hazen currently has an office. We do not provide relocation costs if you are a candidate outside of the area. The Firm: Hazen is an employee-owned firm with over 2200 people and a growing international footprint. Our primary focus is on planning, designing, and overseeing construction of environmental infrastructure – water, wastewater, and stormwater management. We endeavor to recruit the best people, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. The Position: This is a position with the Design Technologies team at Hazen and Sawyer. The Design Technology team is part of Hazen’s larger Information Technology team and specializes in design, construction, and data-driven software and systems (Autodesk, Bentley, ESRI, Bluebeam, and more). This position sits at the intersection of technology design, construction, and operations with a focus on building design software and systems. These include Revit, Plant 3D, Navisworks, Autodesk Construction Cloud (ACC), Content Catalog, Forma, Assemble, Tandem and more. Job Description: This role will be responsible for the implementation, support, administration, maintenance, and training of Hazen’s building design software and systems, and play a key role in the evaluation, and development of new workflows and services. You will collaborate with the BIM Discipline Group to maintain and support Hazen’s software, standards, and workflows related to building design. In addition to the BIM discipline, there will be opportunities to work with Asset Management, GIS, QAQC, Cost Estimating, and Construction Management disciplines to standardize software and systems, and enhance overall project lifecycles. The ideal candidate will be proficient in Revit, Navisworks, and AutoCAD. Experience with Civil 3D or Plant 3D is preferred. Experience administering ACC, BIM 360, ProjectWise or similar is required. Candidates should be willing to learn and develop skills specific to Windows OS, Microsoft Office, Registry Editor, PowerShell, and general IT Information. Excellent communication and problem-solving skills are required. Job Responsibilities will include, but not be limited to: • Administer, maintain, and support Autodesk software and systems, • Provide internal user support via Helpdesk, • Develop documentation and training for new and existing workflows., • Assist with maintaining and supporting Hazen’s custom CAD environment., • Perform R&D/evaluation of new software and services., • Work with internal Autodesk development group to test newly developed features., • Work with internal discipline groups to develop/evolve standards and workflows., • Provide company-wide project support (set up, training, workflow review, etc.), • Conduct live training as needed., • A minimum of 5 years of experience managing design technology software and systems., • A minimum of 5 years of design experience utilizing Revit., • Working knowledge of AutoCAD or Plant 3D., • Administration experience with ACC/BIM 360, ProjectWise, or equivalent., • Design experience in the Water industry., • Technical proficiency with Windows OS, File Management, and Registry Editor, • Comprehensive health benefits (medical, dental, vision, and prescription plans), • Pre-tax flexible spending plans for medical, dependent care, and transportation, • Short and long-term disability, and employer paid life insurance, • Paid holidays, floating holidays, and paid time off (PTO), • Employer-contributed 401(k) plan and additional financial planning support, • Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships, • Starting pay range for this position depends on skills, experience, education and geographical location

Job DescriptionWe are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule. Responsibilities: • Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues., • Manage and resolve helpdesk tickets efficiently using a ticketing system., • Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience., • Work independently to diagnose and resolve technical problems with minimal supervision., • Collaborate with team members to ensure seamless IT operations and support., • Maintain accurate documentation of technical issues and resolutions., • Assist in onboarding and training users on system functionalities as needed., • Adapt to changing schedules and priorities to meet organizational needs.• Minimum of 3 years of experience providing IT support, preferably in a helpdesk or IT department setting., • Proficiency in troubleshooting issues related to Mac computers., • Familiarity with helpdesk ticketing systems and basic IT processes., • Strong communication skills to effectively interact with users and team members., • Proven ability to work independently with minimal guidance., • High level of flexibility to adapt to changing schedules and requirements., • Customer service-oriented mindset with a focus on delivering quality support.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies. This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR's employee onboarding/off-boarding process. The IT Support Specialist will work with external vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background. This is a hybrid role. In your first 30days, you will: • Review and digest training materials to understand the RADAR business model and our core values, • Dive into videos and seminars to gain a better understanding of RADAR's technology, • Visit RADAR offices to meet with team members and engage in debugging common issues, • Learn about customer support structure, • Learn best practices and ticket-handling processes, • Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides, • Meet with strategic team members, • Independently provide support to customers through Jira and other ticketing tools, • Communicate with customers to guide them through resolutions, • Collaborate with engineering to escalate issues we are unable to resolve, • Collaborate with your manager to produce reports for customers and internal stakeholders, • Participate in on-call rotation schedule, • Adhere to SLA agreements by responding promptly to customers, • Begin owning dispatch process including scheduling with vendor and customers, • Collaborate with Hardware team to ensure RMA equipment is being received and tested, • Resolve complex problems and troubleshoot by referring to related tickets and documentation, • Successfully resolve complex problems using acquired knowledge, • Efficiently escalate tickets to L2 and L3 tier teams when appropriate, • Collaborate with Customer's Support Team to resolve issues related to their environment, • Successfully use monitoring tools and have a solid understand of appliance logs, • Identify processes that can be automated, • Begin automating processes in Jira to increase efficiency, • You have 3+ years Helpdesk/ Customer Support experience, • You are capable of explaining technical issues to non-technical audiences, • You are able to work independently, • You are able to work in a fast-paced environment while exhibiting a strong attention to detail, • You have experience using service desk management software to track support requests, monitor KPIs, and enhance performance, • You have the ability to evaluate, escalate and drive issues to resolution, • You have previous experience supporting retail customers, • You have strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues, • You work well under pressure and manage multiple priorities, • You are flexible and able to work additional hours, as necessary, • You are able to write reports, business correspondence, and procedure manuals, • You have an analytical mindset with the ability to analyze data, identify trends and data-driven solutions, • You have intermediate knowledge of Linux, • You have intermediate Network knowledge, • You have strong verbal and written communication skills, • You have intermediate knowledge of terminal, CMD, SSH and Telnet, • You are able to script using Linux, • You have knowledge of API Integration across business platforms, • You have advanced knowledge of Jira Service Management Desk Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description Who We Are: We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company. Who You Are: An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a back up Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365 and Linux networks. You've also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone and other mobile devices. So here is the Job: This is a new position, to be located at our corporate offices in South San Francisco, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians.On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance. Requirements Minimum Requirements • 4 yrs. of prior hands on experience in a similar role, • Bachelors Degree in CS or related field, • Minimum Requirements:, • Knowledge and experience with MacBook support, • Windows 7 and newer versions, • Mobile phone support, • Desktop Support & customer services, • Experience working with MDM such as Workspace One, Mas360 or alike., • Experience working with SSO/MFA such as Okta, OneLogin or alike, • Confident in troubleshooting problems, • Windows 2008 or newer Versions, • Hosted Services such as Gmail and Office 365, • Symantec and ESET Antivirus, • Printing services, • Knowledge of GPOs, • VERITAS Backup Exec., • Hosted VoIP services, Ring Central, Vonage, etc, • 401(k) with company match, • Company Paid Holidays, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Work From Home, • Free Food & Snacks, • Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Job DescriptionDescription: Do you want to make an impact? Affiliated Monitoring is a leading technology company focused on life safety security. Located on a beautiful park-like campus in Union, New Jersey, the team at Affiliated Monitoring protects millions of people by monitoring their security alarm and medical alert systems. Our gorgeous state-of-the-art emergency monitoring center is the largest and most advanced in the United States. At Affiliated you’ll have the opportunity to join a warm group of people working together to make a difference. We have an immediate opening for a Senior Desktop Administrator with 5 or more years of experience to work with our existing staff members and end users. This team member should be proficient with client technologies such as desktop and laptop hardware, Microsoft Windows, Microsoft Office, and other commercial oft-the-shelf software products. We are looking for a quick learner who is eager to grow their career in a fast growing company. Areas of Focus: • End-user desktop/workstation support for all PC hardware, software, peripherals, printing, and network issues., • Helpdesk /Troubleshooting for applications on a Windows platform, • Create new user accounts and administration of user accounts, • Support existing business applications, • Training and “how-to” instruction for end-users, • Responsible escalation of issues to others in IT team as needed., • Handle escalated technical troubleshooting issues from employees, • Monitor, triage, and assign new tickets to team, • Act as a peer leader/team lead Requirements: These skills are important to us: • 5 years or more of experience in an IT desktop admin or helpdesk position, • Bachelors’ degree required, • Familiarity with Windows client (Windows 7/8/10), • Familiarity with PC hardware and peripherals, • Basic networking knowledge including an understanding of TCP/IP, • Excellent problem-solving skills as well as good communication are required., • 401(k), • Dental insurance, • Flexible spending accounts, • Health insurance, • Life insurance, • Paid time off, • Paid training, • Vision insurance, • Employee Assistance Program, • Employee Discounts for Friends and Family, • On-site Employee Mini Mart, and free coffee. Salary range for this position is $60,000-$65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Job Description Note- 3 days in New York City, 2 days in Paramus, NJ The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR ikt0PjFT7T

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.

Job Description Job Summary This position will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, troubleshooting and maintenance of POS systems at stores, managing IT-related assets, and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users are able to interact with this hardware and software successfully. Principal Accountabilities IT Helpdesk Provide IT support to end users. Respond to IT requests and inquiries in a timely manner. Monitor and ensure proper functioning of IT systems/applications. System Administrator Set up and test the SAP-ECP system; understand and apply SAP methodologies. Responsible for logging all new and existing IT assets into master asset list. Knowledge of DNS, TCP/IP, VPN, FTP. Strong troubleshooting skills for end users. Log all assets as accurate and up to date as possible so data can be provided to HQ when requested. Other Activities: Developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others. Working directly with end users/Serving as a liaison between clients and our company. Report and assist complex planning and implementation of systems that is carried out by the IT Team. Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices. Train New Hires on how to use internal company systems. Support IT Manager with requests and activities. Key Experience and Skills Qualification and Experience Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred At least 2 years of experience in a IT role 2+ years- experience managing projects and people. Must work in office at least twice per week. Experience in POS is a plus. Experience in SAP, EDI and Network is an advantage, preferred. Experience working with multiple stakeholders. Strong IT operational background Bilingual (Korean-English) is required Skill Sets Analytical and problem solving skill Strong written and oral communication Good interpersonal & communication skills Able to conduct research into application and software issues At least two years of experience in Network/TCP IP/Windows/Mac Personal Attributes Meticulous, analytical and independent Possess a strong sense of urgency, able to prioritize and meet deadlines A confident self-starter with a high level of drive Self-motivated, committed, determined, diligent and trustworthy nature Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required Willing to work beyond contractual work hours when required Good listener and be a dedicated team player, willing to help others

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To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. Clear communication is vital to this role, as it is PRIMARILY a customer service position. This role requires strong attention to deta

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