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Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: • Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support, • Ensures users/customers are provided with professional, courteous, and timely support and service, • Installs, modifies, and makes minor repairs to computer hardware and software systems., • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity., • Consults with users to determine appropriate hardware and software needs and assists in placing orders., • Tests compatibility of new programs with existing ones., • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications., • Installs software and necessary applications for workflow., • Carries out software, network, and database performance tuning., • Documents hardware and software updates., • Strong ability to manage productive relationships with both external and internal users, • Ability to work independently and in a team environment, • High degree of personal initiative, • Adaptable to changing priorities and ad hoc requests, • Superior Microsoft Office skills, including Word, Excel, and Visio, • Courses or experience in some of the following areas: computing science, information systems or equivalent programs, • Install and configure hardware and software components, • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner, • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items, • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects, • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues, • Manages the maintenance of all hardware and software, • Bachelor's degree in computer science or engineering or related field, preferred, • 0-2 years of experience in a similar role, • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN), • Experience troubleshooting systems, • Skilled in database programming and software installation, • Proficient with MAC and OS, • Excellent written and oral communication skills, • Familiar with a range of software and hardware, • Demonstrated experience as a support analyst in a corporate environment Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism., • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences., • Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. • Excellent Medical Insurance, • Excellent Dental Insurance, • Excellent Vision Insurance, • Paid Time Off, Holiday Pay, • 401K matching program after 90 days of employment, • 100% Company Life and Long-Term Disability Coverage We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.

Job DescriptionJob Description • Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions., • Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment., • 1st level identification and escalation of Major Incidents using the approved IT process., • Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT, • Assist in creating knowledgebase articles., • Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues., • Stay current with system information, changes and updates., • Follow all standard Service Desk policies and procedures., • Assist with moving equipment from time to time., • Other Supervisor-assigned duties as necessary.Qualifications, • Minimum of 2 years demonstrated, recent support/troubleshooting experience in all aspects of Windows 10, MS *Office 365, Microsoft Edge and Google Chrome, • Demonstrated experience in a customer service role within an IT support team., • Strong MS Office 365 and Cloud environment knowledge both from a user and troubleshooting perspective, especially Outlook, Excel, Word, and PowerPoint., • Demonstrated ability to setup and configure mobile devices of all OS types, Android, Apple iOS, Windows Phone., • Understanding of Microsoft Exchange and experience supporting users working with Outlook 365 preferred., • Solid understanding of the components of PC hardware and previous experience installing Operating Systems and software on to bare hardware., • Previous experience supporting Casino/hotel related proprietary applications preferred., • Excellent written and oral communication skills., • Excellent problem analysis and solving skills., • The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required., • Shifts may be changed based on coverage requirements and special events., • Candidates may be asked to work longer hours on a case-by-case basis., • Must be able to learn quickly and be very self-sufficient with limited training required., • Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner., • Self-starter, dependable and accurate in completing responsibilities with strong attention to detail., • Demonstrated ability to multi-task and work independently with minimal supervision., • Adhere to internal IT Policy and Procedures as it relates to helpdesk operations., • 2-4 year degree in a Technical field, • IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP., • Understanding of basic ITIL principals preferred., • Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based., • Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users., • Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN., • Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration., • Knowledge of Active Directory and application based user account management. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

Ability to communicate effectively, both orally and in writing. Ability to work effectively with diverse populations. IT Certification CompTIA Tech+ (within 75 days of employment).

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal op

IT Technician Instructor Company Benefits. Ability to communicate effectively, both orally and in writing. Work status may affect eligibility for some benefits).

This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. Ability to work onsite and effectively manage priorities in a fast-paced environment. Familiarity with Altiris imaging tools and pa

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law. Provide support to Data Center