Trabajos it helpdesk en Jersey City, New JerseyCrear alertas

Job Summary ACET is seeking a motivated IT professional to support day-to-day Microsoft 365 administration while assisting with security monitoring and response across Microsoft Defender and Sentinel. This role blends traditional helpdesk responsibilities with hands-on exposure to security operations and will grow into a more advanced security and systems engineering position over time. This role will also support security and compliance initiatives aligned with frameworks such as CMMC and NIST 800-171.

POS-31593 Service Hub is an AI-powered customer service solution that can deliver delightful support with unified customer insights. Service Hub has everything customers need to scale support, drive retention, and increase customer value — all in one place. This is a fast growing product line leveraging AI in a thoughtful way to create the tools needed for Human/AI hybrid teams to drive the best outcomes for customers. We’re looking for a Principal Software Engineer to help shape the technical future of Service Hub focusing primarily on Front End. This is a very hands-on role. You’ll write code, dive into applications, review tough designs, improve performance of real time tools, debug messy systems, and directly drive the architecture behind some of the most critical surfaces in our key products: Customer Agent, Helpdesk, Customer Success, and Omnichannel Platform. • Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development., • Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity., • Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line., • Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease.., • Technical Mentorship & Multiplier: You will elevate the entire engineering org. You’ll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces., • Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications., • Rapid AI Fluency: Willingness to learn and keep abreast of developments in AI both as a tool to speed up development and opportunities for creating better experiences for our customers., • User-First Mindset: You have a track record of building products that people love. You advocate for the end-user in design reviews and are willing to pivot technical strategies if it means a better outcome for the customer., • Proven Expertise in Frontend Systems: You have experience building very high usage, low-latency user interfaces with strict SLAs., • Technical Proficiency: Deep expertise in the major Frontend architectural styles, and experience with key frameworks and languages for Frontend development., • Systems Thinking: You think about problems from a systems perspective not just a single application or on Frontend. You must have the ability to partner with senior backend developers to come up with the best overall solution., • A Bias for Action: You prefer a working prototype over a 20-page design doc. You have a habit of turning ambiguity into clear plans and working software., • Product Intuition: You care about the "why" behind the "what." You understand the pain points of GTM professionals (especially service) and build technology that solves them. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. ___ will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s ___. Benefits are also an important piece of your total compensation package. Explore the ___ HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$313,800—$502,080 USD We know the ___ and___ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us ___. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page ___. India Applicants: link to HubSpot India's equal opportunity policy ___. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company___. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found ___. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's ___ for details on data processing and your rights.

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: * Quality: conversations that feel authentic and on-brand. * Experience: effortless shopping from chat to checkout. * Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide. Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations. Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster. Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience. This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving. Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals over $400K per year. See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth ___. Try our AI agent on ___, and our Helpdesk back end ___. * TAM: $5B * Helpdesk: $140M * Support agent: $860M * Shopping assistant: $4B * ARR: $89M (+25% YoY) * Funding: $101.5M total * Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose) * Team: 365 people Successful ecommerce AI company seeks a fearless marketing leader to elevate our story and transform the industry. We've built an exceptional product. Now we want to tell its story with the same excellence. You'll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias. Our customers and team span the globe, so you'll need to be collaborative, curious, and empathetic. If you're ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact. Own the narrative and positioning of Gorgias’ Conversational Commerce platform. Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments. * Product marketing * Define clear, differentiated positioning and messaging across the Gorgias product portfolio. * Educate merchants on why they should invest on Conversational Commerce now, and how to do it * Partner with Product and Sales to launch new products and capabilities. * Build our content engine to power enablement, storytelling, and thought leadership. * GTM acceleration * Distribute our product narrative through the 100+ events we organize each year, including our ___ in LA. * Partner with Demand Gen and Sales to develop targeted plays for each segment. * Drive adoption and expansion in mid-market and enterprise. * Define metrics and frameworks to track awareness, consideration, and adoption across the funnel. The role reports to Co-founder & CEO, ___. Our Marketing Team: 17 people, 4 direct reports * ___ (Director, Demand Generation) * ___ (Manager, Product Marketing) * ___ (Sr. Manager, Marketing Ops) Our Executive Team: * Co-founder & CEO, ___ * Chief Financial Officer, ___ * SVP Engineering, ___ * VP Product, ___ * VP Design, ___ * VP Sales, ___ * VP People, ___ * VP Marketing, hiring! * You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing. * You care deeply about product: in another life you could have been a Product Manager. * You’re both strategic and hands-on. That’s core to how we operate. * You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession. * You’re open to semi-frequent in-person travel to NYC. Gorgias marketing has historically been demand-gen led, fuelling strong SMB growth. As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences. We're now looking for a marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments. We've learned a lot from past marketing leadership experiences, and each contributed to our growth. Today, we have a sharper understanding of what long-term success requires. We're open to candidates who come from either a product marketing background or from a demand generation / growth background — what matters most is a deep understanding of the product they market, strong execution instincts, and the ability to bridge vision and execution across the full funnel. AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our ___. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at ___.

Job DescriptionAbout Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities • Set up phones, devices, and email/accounts for clients., • Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes., • Coordinate smooth handoffs across teams during client onboarding and offboarding., • Maintain structured records of recurring issues and solutions to build playbooks., • Prior experience in IT support, helpdesk, or troubleshooting roles., • Strong organizational and problem-solving skills., • Clear communicator who can calmly guide clients through basic tech processes., • Comfortable with occasional local travel., • Adaptable and proactive in a fast-moving startup environment. Nice to Have: • Experience supporting small operational teams in startups or entrepreneurial settings., • Competitive hourly pay with performance incentives, • Flexible hours with consistent workflows, • Clear SOPs and support systems so you can execute with confidence

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review • Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows, • Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria, • Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation, • Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows, • Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states, • Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools, • Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states, • Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards, • Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems Strong candidates may have: • 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles, • Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support, • Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems, • Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation, • Strong written communication skills and ability to explain IT support decisions clearly, • A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful, • CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification, • Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management, • Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes, • Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation, • Apply IT support and systems administration expertise to structured remote project work, • Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows, • Work on flexible, project-based assignments aligned with your professional background, • Use your IT support judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $55–$80 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy:

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) – plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems. • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms, • Primary user-facing POC for all VC related issues, • Provide strong client level support to users, with a predisposition to de-escalate technical fails, • Perform break fix (user reported incident) tasks within target SLA response window, • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues, • Maintain accurate tagging and data entry of all tasks, projects, and requests performed, • Form strong XFN partnerships with local Helpdesk, Facilities, and Events, • Provide VC focused support for users of all levels, • RCA reported network related call escalation issues, • Active monitoring of local and global VC Endpoints and related hardware, • Initiate Cisco TAC cases and vendor RMA's for equipment, • Advise and QC integrators of client installation standards, • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations, • Track inventory of on-site supplies, consumables, and assets, • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools KEY RESPONSIBILITIES: • Provide ongoing technical support for video conferencing equipment and in-room AV technology., • Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users., • Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents., • Analyze trends in AV/VC issues to proactively improve service quality and operational processes., • Document solutions and best practices to enhance team knowledge and efficiency., • Participate in the commissioning of AV systems for both retrofits and new builds., • Ensure all installations meet company standards and client requirements. Additional Duties: • Collaborate with cross-functional teams to deliver seamless AV experiences., • Maintain accurate records of maintenance activities and service requests. Ideal Candidate: • Strong technical background in AV/VC systems., • Excellent problem-solving and communication skills., • Highly proficient with a wide range of AV technologies. ESSENTIAL CRITERIA: • Ability to be self-motivated and accountable in a fast-pace, independent environment, • Ability to think creatively as well as methodically regarding technical issues, • Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow, • Strong interpersonal, customer service, and conflict resolution skills, • Willingness to learn and adapt to client culture, • Ability to work both independently as well as with a team, • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-GM1 #LI-Onsite #INDHP Pay Range$73,000—$76,000 USD

Job DescriptionBenefits: • Help or transport service, • Opportunity for advancement Job Summary NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment. Key Responsibilities • Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues, • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications, • Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools, • Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN), • Install, configure, and maintain desktops, laptops, printers, and mobile devices, • Escalate complex issues to senior IT staff or vendors when required, following established procedures, • Document incidents, solutions, and procedures in the ticketing system and knowledge base, • Participate in system upgrades, rollouts, and IT projects as needed, • Ensure compliance with security policies and data protection standardsRequired Qualifications, • 2/3 years of experience in an IT helpdesk or technical support role, • Strong knowledge of Windows environments (Windows 10/11, Windows Server basics), • Hands-on experience with Active Directory, Group Policy, and user management, • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Excellent problem-solving and communication skills, • Ability to manage multiple issues and prioritize effectivelyPreferred Qualifications, • Experience with macOS and mobile device management, • Basic knowledge of firewalls, VPNs, and endpoint security solutions, • Experience supporting remote users and hybrid work environmentsSoft Skills, • Strong customer service orientation, • Clear verbal and written communication, • Patience and professionalism under pressure, • Ability to work independently and as part of a teamWork Environment, • Office-based, midtown Manhattan (near Grand Central Station), • May require occasional after-hours, • 3-4 days part-time position (9 to 5pm)Compensation & Benefits, • Salary: to be discussed during the interview process, • Ongoing training and certification support, • Career growth opportunities within the IT team

Job Description IT Helpdesk Summer Intern Watch your work come to life in landmark projects around the world when you partner with Syska Hennessy Group. As a global leader in consulting, engineering, and commissioning services, we specialize in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning. We are seeking an IT Summer Intern to join our team in our headquarters in the New York office. As an IT Summer Intern you will be involved in the assisting the IT Helpdesk team of all Local Area and Wide Area Network infrastructure items firm wide. Our dynamic work environment provides the optimal setting to leverage your extensive career experience and pass on best practices to the next generation of design engineers. From our supportive culture, diverse workforce, and competitive compensation to our flexible work schedules and fun social events, it is everything you will want to cap off your exciting, challenging, and rewarding career. Job Responsibilities As an IT Helpdesk Intern, you will attend the 10 - week Summer Internship program. • Able to communicate with IT clients and appropriately escalate their issues, if necessary, in a timely manner., • Able to coordinate and document and repair commuters within establish guidelines with assistance, • Able to solve problems., • Bachelor's degree in information technology, • Be a Junior or Senior in college, • Have had previous internship preferred., • Able to solve problems., • Good organizational skills, • Strong and effective oral and written communication skills As a member of our highly collaborative team, we also provide our full-time employees with a flexible benefits package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The personal benefits program at Syska Hennessy Group includes: • Robust, comprehensive medical, dental, vision, life insurance and supplemental benefit plans, • 401(k) plan with a generous employer matching program, • Training and professional development courses, • Professional development incentive bonuses, • Dynamic Employee Resource Groups, • Competitive Paid Time Off (PTO) policy, • Transit/parking employer stipend Syska Hennessy Group | Integrating the best minds and technology to help clients create exceptional environments. The salary range listed below is for this particular job posting. Actual pay range for candidates will be commensurate with candidate's experience, skillsets and competencies and may differ based on the cost of labor in their particular location. New York Pay Range$68,258—$102,287 USD

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The IT Support Analyst is responsible for providing Tier 1 and Tier 2 technical support to employees across the organization. This role serves as the first point of contact for IT-related requests and issues, ensuring timely resolution and a high-quality employee experience. This position supports day-to-day IT operations including troubleshooting hardware and software issues, managing user access, and maintaining accurate documentation and inventory. In a growing SaaS environment, this role is both hands-on and service-oriented, requiring strong problem-solving skills, attention to detail, and a proactive mindset. This position reports to the Director, Cybersecurity. This position is full-time and primarily remote, with occasional in-office presence as needed. Candidates must be located in the NY Tri-state area within one of the following states: Connecticut, New Jersey, New York. Candidates may be required to travel and/or meet up in-person from time to time. About You * You have hands-on experience resolving Tier 1 and Tier 2 helpdesk tickets and are comfortable working in a ticketing system (Jira, Zendesk, Freshservice, or similar) to track and close requests efficiently. * You've provisioned and deprovisioned user access across SaaS applications and are familiar with the access management steps involved in employee onboarding and offboarding. * You can troubleshoot hardware and software issues across MacOS and/or Windows environments and know when to resolve independently versus escalate. * You maintain clean documentation; you have written or updated knowledge base articles, process guides, or IT procedures and understand why that work matters. What You'll Do * Respond to and resolve Tier 1 and Tier 2 helpdesk requests in a timely manner. * Troubleshoot and resolve laptop, hardware, and application-related issues. * Reset passwords and assist with account access issues across systems. * Provision and deprovision user access to applications and internal tools. * Install, configure, and maintain software applications on employee devices. * Support onboarding and offboarding processes, including device setup and access management. * Maintain and update IT documentation, including internal procedures and knowledge base articles. * Track and manage laptop and hardware inventory. * Escalate more complex technical issues to the IT Manager, Cyber, or engineering resources as needed. * Communicate clearly with employees to provide updates and ensure a positive support experience. * Identify opportunities to improve processes, documentation, and efficiency within IT support. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * 1-3 years of experience in an IT support, helpdesk, or similar role. * Basic knowledge of computer hardware, operating systems (MacOS and/or Windows), and common business applications. * Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice, or similar). * Experience with Google or Microsoft Suite. * Familiarity with user account management and access provisioning. Essential Skills * Customer-focused mindset with a strong sense of ownership and accountability. * Ability to prioritize and manage multiple requests in a fast-paced environment. * Strong attention to detail and organizational skills. * Clear written and verbal communication. * Ability to follow and improve documented processes. * Collaborative approach with a willingness to support team and company needs. Tools You’ll Use * Slack * Microsoft Office * Google Suite What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * Base annual salary range of $65,000 to $80,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description Role in New Haven, CT Office About the Role We are a fast-growing, white-glove IT services provider supporting high-performance businesses across the country with a focus on Connecticut and New York City, including financial services firms and professional organizations. We are looking for a motivated, early-career technologist who wants to accelerate their growth by working directly with clients, deploying modern IT systems, and solving real-world problems. This is not a traditional helpdesk role. You will work hands-on in client environments, participate in projects, and gain exposure across cloud platforms, security, networking, and endpoint management. What You’ll Do • Deliver high-touch, white-glove IT support to client environments, • Troubleshoot and resolve user, system, and network issues across diverse environments, • Deploy and support Microsoft 365, endpoint management (Intune), and security platforms, • Participate in on-site client projects in Connecticut and New York City, • Configure and support workstations, networks, and business-critical systems, • Maintain accurate documentation and ticketing records, • Identify opportunities to proactively improve client environments What We’re Looking For • 2+ years of hands-on IT experience, • Strong working knowledge of:, • Microsoft 365 / Entra ID, • Windows administration, • Networking administration and troubleshooting, • Comfortable working directly with end users and business stakeholders, • Strong communication and organizational skills, • Ability to prioritize, troubleshoot, and follow through independently, • Motivated, coachable, and looking to grow quickly Work Environment & Expectations • Based out of New Haven, CT office with client travel (including Manhattan), • Standard hours: 8:00 AM – 6:00 PM EST, • Additional hours available for project work and compensated accordingly, • Combination of in-office, and on-site client work This Role Is Ideal For • Someone early in their IT career who wants rapid growth, • A technician who enjoys working directly with clients, • Someone who takes ownership and wants responsibility, • Individuals interested in building real-world experience across multiple environments What Makes This Opportunity Different • Direct exposure to different client environments (not internal-only IT), • Work with modern platforms: Microsoft 365, cloud, and security-first systems, • Fast-paced, high-performance team environment, • Clear path to grow into senior engineering roles, • Real responsibility and impact early in your career How to Apply Submit your resume along with a brief note on your experience and what you’re looking to build in your career. Company DescriptionWe are a fast-growing, white-glove IT services firm supporting businesses nationwide—from tech startups to financial services. We’re expanding our in-office team to deliver high-touch support, modern cloud solutions, and secure, high-performance environments for our clients.We are a fast-growing, white-glove IT services firm supporting businesses nationwide—from tech startups to financial services. We’re expanding our in-office team to deliver high-touch support, modern cloud solutions, and secure, high-performance environments for our clients.

Job Description Job Overview: Seeking a skilled Oracle HCM Solutions Consultant to join our team. In this role, you will work closely with HR, IT, Payroll and other business units to implement and optimize Oracle HCM solutions. Main Responsibilities: Collaborate with stakeholders: Work with business stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules (Core HR, Absence, Scheduling, Benefits, Reporting etc). Solution implementation: Lead and support the configuration, customization, testing, and implementation of Oracle HCM solutions. Business Analysis: Analyse business requirements, perform gap analysis, and propose system enhancements or improvements. Data Analytics: Prepare reports, dashboards, and other analytical tools using Oracle HCM data. User acceptance testing: Perform user acceptance testing (UAT), document issues, and track resolution. Data Migration: Assist with data migration activities, ensuring data integrity and accuracy. Training and support: Develop training materials and conduct training sessions for end-users. Provide post-implementation support and troubleshoot any Oracle HCM-related issues null Skills: Experience: 2-3 years of experience as an Oracle HCM Business Analyst, with a strong focus on Oracle HCM Cloud applications. Skills: Proficient in Oracle HCM modules (Payroll, Time and Labor, Absence, Benefits, Reporting etc), with a strong understanding of Human Resources processes. Technical knowledge: Experience with Oracle Fusion Cloud, as well as system integrations and data migration. Analytical skills: Ability to analyze complex business requirements and propose effective solutions. Communication: Strong verbal and written communication skills, with the ability to present technical information to non- technical stakeholders. Certifications: Oracle HCM Cloud certifications Required Technical Skills: HCM HCM Implementation Oracle HCM Oracle HCM Cloud null Education: Bachelors Degree null Languages: English Schedule Notes: Key Responsibilities Lead design workshops with HR operations and HR leadership to define HR service delivery model, case management, routing logic, and SLA framework within Oracle HR Helpdesk. Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of 's multi-union, multi-facility HR inquiry landscape. Design routing and escalation logic, including facility-based routing, specific inquiry handling. Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payroll questions, and PeopleSoft-to-Oracle transition guidance. Ensure Helpdesk case categories and routing logic reflect the Oracle HCM data model, including how Position, Assignment, Location, Department, Benefits, Comp and Payroll record changes drive HR case context and classification. Lead test phases for Oracle HR Helpdesk functionality, coordinating test scenario design with HR operations, OCS, and facility-level HR teams. Develop Helpdesk performance dashboards and reporting using OTBI covering case volume, resolution time, SLA compliance, escalation rates, and inquiry trend analysis by facility, department, and category. Govern functional and technical design documentation for Oracle HR Helpdesk, maintaining traceability to HR service delivery requirements and escalation obligations. Partner with Oracle Cloud workstream leads (Scheduling, Payroll, Time & Labor, Comp and Core HCM) to ensure Helpdesk case categories and knowledge content accurately reflect known system complexity including scheduling eligibility, and payroll cutoff-sensitive inquiries. Mentor helpdesk analysts and serve as the functional escalation point for HR Helpdesk design and configuration questions. Required Qualifications Minimum 2+ years implementing Oracle HR Helpdesk or equivalent enterprise HR service delivery platforms (ServiceNow HR, Salesforce Service Cloud) in large, complex organizations. Minimum 2 full life-cycle Oracle Cloud HCM or HR service delivery implementations, preferably in healthcare or public sector environments. Deep expertise configuring case routing rules, SLA frameworks, and escalation workflows including routing logic and escalation pathways. Strong understanding of the Oracle HCM data model including Position, Assignment, Location, Department, and Payroll records sufficient to govern case classification and routing logic accurately. Demonstrated experience designing knowledge base content strategies for large-scale HCM system transitions, including content for new-platform navigation and legacy-to-new system cross-reference inquiries. Experience designing Helpdesk configurations that are sensitive to payroll cutoff cycles, scheduling profile complexity, and HR inquiry spikes. Familiarity with PeopleSoft legacy HR service processes and common inquiry types to inform Oracle Helpdesk category design and knowledge base content.

Job Description IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These are Monday through Friday 9am-5pm opportunities working in a heavy volume Call Center/Customer Service environment. Some of the job duties include: • Answering incoming calls for the Helpdesk, • Assisting users with their computers, laptops, printers and programs; providing technical support and resolving issues via telephone and Microsoft’s Systems Management Server (SMS) tool, • Escalating requests as needed, • Installing and troubleshooting programs including Microsoft Office, creating user accounts, and assisting users as needed, • Assisting with Quality Assurance (QA) testing of new and upgraded applications or systems Please have: • At least six (6) months experience providing technical support in an IT Helpdesk environment, • Advanced knowledge of Microsoft Office applications, • Experience with Windows XP and Microsoft Admin experience (i.e. SMS, AD, DNS), • Ability to install and troubleshoot software packages, • Troubleshooting and hardware diagnostic skills to include desktops, laptops, and printers, • Knowledge of wide area networking, internet access, and usage, • Call Center/Customer Service experience Please send your resume today!

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities • Identifies information technology needs across assigned region and facilitates all site equipment installations and deployments, including, but not limited to installing and configuring computer hardware, software, systems, networks, and printers., • Maintains computer systems and monitors sites across assigned region(s) for network outages using various tools and escalates concerns and issues to the network team, as required., • Appropriately triages, prioritizes and escalates and/or documents network or device issues, maintenance and resolutions across assigned region using electronic ticketing system, in accordance with internal policies and procedures., • Performs routine preventative maintenance on assigned technologies, following established procedures to ensure availability and functionality of systems., • Participates in IT projects, providing information, documentation and technical assessments and executes activities in accordance with management guidance and project plans; collaborates in testing and deployment of new technology and security., • Participates in the evaluation of new products and technologies under the direction and guidance of senior colleagues, relevant to their areas of expertise and to enhance technology engineering service value., • Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II IT issues escalated for field support assistance/handling., • Responds to service issues and requests in a timely and appropriate manner, in accordance with established service level agreements (SLAs)., • Provides on-site, in-person and/or telephone technical support to staff across assigned region to troubleshoot complex issues, replace or repair equipment, perform installations or provide other IT support; supports other regions remotely or on-site, as requested., • Regularly travels across assigned region(s) as required to support technical support needs, implementations and other IT-related initiatives, transporting equipment or tools, as needed., • Sets up network devices (computers, phones, printers, etc.) and user accounts for new and existing employees, providing guidance and assistance in obtaining access, if needed., • Provides coverage for IT Helpdesk, performing duties of IT Helpdesk Technician on an as needed basis and as part of rotating weekend coverage, as scheduled., • Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting, standing, etc.) • High school diploma or GED; and, • Two (2) or more years of experience in an IT technical support or related role providing support to end users and troubleshooting workstation, network connection, equipment and/or application issues, implementing new technologies, software or technical equipment and/or installing computers or related equipment in a large, fast-paced environment; or, • Satisfactory combination of education, experience and/or training, including technical certifications in OS, PC, CICSO and/or Microsoft Office or similar areas., • Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles., • Ability and willingness to regularly travel throughout assigned region(s) and to lift, carry and transport computer-related equipment weighing up to 30 pounds to/from various YAI locations as needed., • Ability to work on Saturdays on a regular, rotating schedule (for New York-based assignments) and flexibility to work hours outside of regular work day on occasion, if needed., • Strong customer-service orientation, written and oral communication skills., • Proven ability to multi-task, adhere to strict guidance and work independently to prioritize tasks and meet deadlines., • Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication with staff., • Analytical and problem-solving abilities, with keen attention to detail. Preferred Qualification Requirements (desired requirements beyond MQRs above) • Basic understanding of networking principles and technologies (i.e., DHCP, DNS, Ping, Traceroute. Etc.) and understanding of TCP/IP (OSI Layers 1– 7), • Working knowledge or experience with Active Directory, O365, MDM, ITSM ticketing system, • Ability to research technical issues, utilizing technical manuals and procedural documentation to implement solutions independently, • Valid NY State Driver's License highly preferred for assignments in areas with limited public transportation Schedule: Monday to Friday 9am to 5pm Pay rate: $26.44 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description [Position] Korean Bilingual IT System Administrator Location : New York, NY [About Our Client] Our client is seeking Entry-Level System Administrator (*1-2 yrs of experience MAX) to support and manage our IT infrastructure, including operating systems, networks, servers, cloud environments, and end-user support. Candidates from all academic backgrounds are welcome, with preference for those from IT-related disciplines. Entry-level applicants do not need extensive experience but should be able to learn systems quickly. [Job Description] -Support operating system administration (Windows/Linux) -Assist with application software management and troubleshooting -Perform server and workstation maintenance -Provide IT support / helpdesk services to internal users -Support local area network (LAN) management -Assist with network traffic monitoring and basic network troubleshooting -Collaborate with IT teams on system, network, and cloud projects Requirements -Bachelor’s degree is required (Computer Science or a related field preferred) -Open to all majors; IT-related disciplines preferred -Basic understanding of system administration, networking, or cloud concepts -Ability to learn new systems and tools quickly -Strong problem-solving and communication skills -Familiarity with OS management, network basics, or helpdesk support is a plus Preferred Skills -OS: AIX, Linux or Windows -Database: Oracle, MS-SQL or another DBMS -Must be authorized to work in U.S Benefits 401K Health Insurance PTO and Sick leave

Job DescriptionPURPOSE: This role protects the organization's IT infrastructure, data, and systems from cyber threats by designing, implementing, monitoring, and maintaining comprehensive cybersecurity measures. It blends cybersecurity engineering, incident response, system monitoring, vulnerability management, and cross-functional collaboration to ensure ongoing information security and resilience. JOB RESPONSIBILITIES: • Monitor and promptly respond to all security alerts and crises, maintaining reasonable 24/7 availability for incident response in some form., • Collect, manage, and analyze IT logs across all systems using a SIEM-based approach to ensure comprehensive visibility into the IT environment., • Develop, implement, and enforce organization-wide security policies and best practices to maintain a strong and consistent security posture., • Triage and troubleshoot IT security systems to identify and minimize disruptions across all IT monitoring systems., • Continuously identify and resolve vulnerabilities within existing IT infrastructure and systems to reduce organizational risk., • Perform regular penetration tests and deliver detailed, actionable reports documenting findings and recommended remediation steps., • Document all incidents, known breaches, and vulnerabilities thoroughly using the firm's helpdesk ticketing and documentation systems., • Collaborate with security vendors and consultants to assess potential security issues and evaluate emerging threats and solutions., • Partner with the Infrastructure Team on maintaining and optimizing firewalls and IDS/IPS systems to ensure robust network defense., • Provide collaboration and backup support to the Infrastructure Team for ongoing network maintenance and operational continuity., • Work closely with the Information Systems Department to recommend and implement security improvements across IS systems and platforms., • Act as the primary escalation point for the Help Desk Team in identifying and resolving complex or elevated security issues., • Provide mentorship and guidance to Help Desk Team members, fostering a firm-wide culture of security awareness and best practices., • Actively participate in IT-related projects involving the deployment and upgrading of IT infrastructure and systems., • Pursue continuing education and professional development to stay current with evolving cybersecurity threats, best practices, and technologies.JOB REQUIREMENTS:, • 12+ years of experience in Network Engineering and Support roles; 5+ years in Cybersecurity roles., • Clear and concise written and verbal communication skills with the ability to convey technical concepts to both technical and non-technical audiences., • Advanced knowledge of Microsoft Active Directory, Azure Entra ID, and OKTA IAM platform including IdP, SSO, SAML, OIDC, OAuth, MFA, and SCIM protocols., • Advanced knowledge of Firewall technologies including IDS, IPS, Routing, and VPN systems and configurations., • Advanced knowledge of Networking protocols including TCP/IP, SSL, DNS, DHCP, NTP, SNMP, SMTP, and SSH., • Advanced knowledge of Network Troubleshooting tools including packet analysis, vulnerability scanners, nslookup, and CLI interfaces., • Advanced knowledge of computer-related hardware, accessories, and cabling across a variety of device types and configurations., • Intermediate knowledge of EDR, MDR, and NDR systems, including Darktrace, for threat detection and response., • Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Microsoft 365 (Teams, SharePoint, OneDrive), Project, Visio, SCCM, and Intune., • Intermediate knowledge of Apple macOS (v12–15), iOS (v8–18), Android OS (v9–15), and Windows 10/11 (24H2) across managed and unmanaged enterprise environments., • Intermediate knowledge of Video Conferencing systems and VoIP phone platforms in a corporate setting., • Basic knowledge of RMM systems and Helpdesk Ticketing platforms. WHO WE ARE: Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community. Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Powered by JazzHR LGLqQxdwOr

Job Description THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer-oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities User Support • Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support. Hardware Support • Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Security appliances and hardware. Software Support • Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Set up, test, deploy and maintain computer patch management solution. Maintenance • Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions. Documentation • Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Conduct user training, gather feedback, and update training guides as needed. Inventory • Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Set up, test, deploy and maintain corporate asset management tool. Additional Responsibilities • Learn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support • Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues. Hardware Support • Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • A plus to have experience assisting with, managing and supporting data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices. Software Support • Experience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience managing door access control solutions. Maintenance • Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions. Documentation • Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how to's. Inventory • Experience managing inventory with an asset management tool or Excel. Requirements • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Competitive salary, • Free food & snacks, • Opportunity for advancement, • Paid time off Behind the scenes, we are building something bigger than therapy. We are actively expanding and strengthening our internal system and digital infrastructure designed to support scalable healthcare operations, clinical workflow, scheduling, billing logic, internal reporting, automation, and long-term growth. This is not a helpdesk job. This is a build-the-future role with real responsibility, real ownership, and real impact. We are seeking an Technology Coordinator who can step into our ecosystem, learn it deeply, and help strengthen both our software systems and internal tech infrastructure across all of The Sensory Studio locations. The Technology Coordinator will support the continued development, maintenance, and evolution of Max Studio Health (MSH), our internal EMR system and also play a key role in supporting internal technology logistics across all centers. This person will be responsible for understanding how MSH functions end-to-end, supporting and improving its workflows, and ensuring our team has the technology support and infrastructure needed to operate efficiently day-to-day. This role requires someone who can think like an engineer and operate like a leader someone who is technically sharp, operationally organized, and able to handle both systems development and real-time studio technology needs. Required Technical Skills Front-End Development: • ReactJS (Proficiency strongly required), • HTML / CSS, • TailwindCSS (Highly preferred), • Proficiency in other modern JavaScript frameworks (Angular, Vue, etc.) is acceptable, as long as you can work confidently in React.Back-End Development, • Python (Strong proficiency required), • SQL (PostgreSQL) (Strong proficiency required), • Experience working with AWS CLI, • AWS Lambda, • API Gateway, • S3, • DynamoDB, • CloudWatch, • RDS (PostgreSQL)Infrastructure / DevOps Skills, • Docker, • Supporting staff with internal technology requests and troubleshooting, • Computer, laptop, and workstation support, • Printer setup, connectivity troubleshooting, and general printer maintenance support, • Telephone system support (including Net2Phone), call routing issues, voicemail troubleshooting, and internal messaging support, • Wi-Fi and connectivity troubleshooting, including coordination with service providers when needed, • Supporting onboarding and offboarding technology logistics (device setup, access, accounts, permissions), • Conducting equipment audits across all centers, • Maintaining and tracking technology inventory across locations (computers, iPads, printers, headsets, accessories, etc.), • Ensuring each center remains organized, operationally prepared, and properly equippedThis role requires someone who is responsive, dependable, resourceful, and able to support real-time operational needs in a fast-moving pediatric healthcare environment. Core Responsibilities • Supporting the continued development and expansion of Max Studio Health (MSH), • Troubleshooting, optimizing, and improving system workflows across internal platforms, • Building scalable tools that support Admin, HR, Billing, and Clinical Operations, • Managing AWS deployments, cloud infrastructure, and monitoring systems, • Maintaining clean documentation to ensure long-term sustainability of systems, • Diagnosing and resolving technical issues quickly and effectively, • Supporting automation, API connectivity, and internal reporting tools, • Assisting with technology planning, infrastructure upgrades, and long-term systems strategy, • Strong ownership mentality and self-direction, • High energy, initiative, and problem-solving instincts, • Organization, structure, and attention to detail, • Ability to communicate technical concepts clearly to non-technical staff, • Ability to stay calm under pressure and respond efficiently to urgent needs, • Strong documentation habits and pride in clean, sustainable work Bonus Skills (Highly Attractive) While not required, we strongly value candidates with: • Healthcare operations technology experience, • HIPAA-aware system design and compliance awareness, • Experience with internal dashboards, admin portals, or automation tools, • Experience working in scaling environments with evolving infrastructure, • Strong UI/UX instincts for building staff-friendly systems You will help shape the systems that support our staff, our families, and our long-term growth. This is a role with influence, autonomy, and real responsibility designed for someone who wants to become an integral part of a long-term mission.

Job Description Changing Healthcare For Good At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us. The Role As the Head of IT & Cybersecurity, you are the principal leader responsible for the security and integrity of Angle Health's data, and the primary owner for all IT across the organization. You will proactively shape how the business anticipates, prepares for, and responds to threats in a highly regulated environment. This role requires an entrepreneurial leader who can establish foundational IT and security practices in a scaling business while ensuring operational efficiency, supporting business needs, and building towards long-term, enterprise-grade resilience. What You’ll Do * Develop and execute the company's IT and security strategy, ensuring alignment with overall business objectives and growth goals. Provide vision and direction for the organization's technical infrastructure and security posture. * Oversee the design, implementation, and maintenance of all IT infrastructure, including networks, servers, cloud platforms, and hardware. * Manage the IT team and day-to-day operations, including helpdesk support, system administration, and software management to ensure employees have seamless access to the tools, equipment, and support they need to do their jobs. * Conduct regular risk assessments and vulnerability testing to identify potential security gaps and develop mitigation strategies. * Oversee security incident detection, response, and recovery plans, ensuring minimal disruption in the event of a breach. * Maintain technical controls such as firewalls, intrusion detection systems, access controls, and encryption. * Manage all internal and external IT audit processes, and ensure compliance with relevant laws, regulations, and industry standards, including HIPAA, SOC 2, and others. * Lead and mentor a lean, high-performing IT and security team while continuing to be a hands-on operator. What We’re Looking For: * 8-12+ years of experience leading small but effective IT and security teams within highly regulated industries (e.g. healthcare and financial services). * Extensive experience with major cloud infrastructure platforms, including AWS, and managing both internally developed software and third-party, cloud-based SaaS platforms. * Proven success in defining, building, and scaling IT and cybersecurity functions from the ground up in a high-growth environment. * Demonstrated experience in consistently achieving and maintaining IT and security certifications across multiple frameworks (e.g. HIPAA, SOC 2, HITRUST, ISO 27001, etc.) with clean, unqualified audit opinions. * Strong knowledge of the major domains of security, including endpoint protection, identity and access management (IAM), network security, data encryption/data loss prevention (DLP), etc. * Confidence and proven ability to handle major security breaches, complex regulatory audits, and business continuity scenarios. * Familiarity with implementing and maintaining leading IT operations and security infrastructure platforms including Zscaler, Okta, FileWave, Freshworks, SentinelOne, and others. * Prior experience scaling a high-growth startup as the first/sole member of the IT team is preferred. Must Haves: * Prior startup experience in a highly regulated industry (Healthtech, Fintech, etc.) * Owned IT and Help Desk for an entire company * History of successful SOC 2 audits * Experience managing a small IT team The expected base compensation range for this job opportunity is $200,000 to $300,000 per year plus equity. The actual base salary offered will depend on various factors including skills, qualifications, and experience. About Us Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company. Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. ⚠️ A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @anglehealth.com. We will never ask for sensitive information or conduct interviews via messaging apps. Compensation Range: $200K - $300K

Job Description We are seeking a skilled and motivated Level 2 Helpdesk Technician to join our team. In this position, you’ll perform technical maintenance, troubleshooting, repairs, and system calibrations to ensure smooth and safe operations. You’ll work closely with engineers and other technicians to diagnose issues, implement solutions, and maintain high standards of quality and performance. Company DescriptionItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24/7 and are MWBE-certified in NYC.ItCon is a full-house MSSP service firm in New York that specializes in outsourced IT,cybersecurity, and HIPAA compliance. We look at your center in a holistic manner, and modify your services to fit your needs with transparency and honesty. We operate 24/7 and are MWBE-certified in NYC.

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations., • experience with PowerShell · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View

Job DescriptionWe’re looking for a full-time IT Manager to own and elevate all core IT operations across Bisnow, Biscred and SelectLeaders, from laptop provisioning and access management to onboarding and offboarding. With a strong foundation in tools like Okta, Google Workspace, and Jamf Pro, this person will not only ensure seamless day-to-day operations but also serve as the key escalation point and strategic driver of IT initiatives. This is a highly autonomous role with real ownership, ideal for someone who thrives in building systems, solving complex problems, and shaping the infrastructure of a growing, interconnected business. As part of the Axel Springer portfolio, Bisnow and Morning Brew are entering an exciting phase of growth and integration bringing together two high-performing media brands with distinct audiences and shared ambitions. This role sits at the center of that evolution. BISNOW OVERVIEW Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award-winning news, high-impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results. With 1.7M+ subscribers and 400+ events annually across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, we don’t just cover the industry, we help move it forward. We inform. We connect. We create opportunities that turn into deals. Global mindset. Hyper-local execution.Key Responsibilities Device Procurement & Lifecycle Management * Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses. * Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement. * Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements. * Coordinate device onboarding and offboarding processes for all employees, leveraging Jamf for automated provisioning and configuration. Technical Support * Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems. * Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation. * Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations. * Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume. * Support and coordinate IT needs for new hire onboarding and employee offboarding. Cybersecurity * Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta — following established frameworks such as CIS Controls and escalating issues to leadership as needed. * Monitor systems for vulnerabilities and ensure patch management processes are completed on schedule; surface findings and risks to appropriate stakeholders. * Coordinate and deliver employee security awareness training and phishing simulation programs. * Document and respond to security incidents; escalate to leadership or MSSPs as appropriate and participate in root-cause analysis. * Support compliance activities for relevant regulatory and industry frameworks (e.g., SOC 2, HIPAA, GDPR) by maintaining documentation and completing assigned process steps. * Manage day-to-day relationships with cybersecurity vendors and managed security service providers (MSSPs). IT Strategy & Operations * Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning. * Identify opportunities to improve operational efficiency through automation and tooling. * Collaborate with department heads to understand technology needs and translate them into actionable IT initiatives. * Maintain and improve disaster recovery and business continuity plans. What are we looking for? Required * 3–6 years of progressive IT experience, including at least 1–2 years in an IT management or lead role. * Hands-on experience managing macOS device fleets using Jamf Pro, including policy management, Smart Groups, and automated enrollment. * Proficiency administering Google Workspace, including user provisioning, security settings, shared drives, and app integrations. * Experience managing Okta, including SSO application integrations, lifecycle management, MFA policies, and group rules. * Solid understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls, VLANs). * Demonstrated experience implementing and managing cybersecurity controls and policies. * Strong troubleshooting and problem-solving skills with the ability to manage competing priorities. * Excellent written and verbal communication skills; able to translate technical concepts for non-technical stakeholders. Preferred * Relevant certifications such as CompTIA Security+, Google Workspace Administrator, Jamf Certified Associate/Tech, or Okta Certified Administrator (or in progress). * Experience with cloud platforms (Google Cloud, AWS, or Azure) and SaaS security configuration. * Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice). * Experience in a fast-growing startup or media/technology company environment. * Knowledge of SOC 2 or ISO 27001 compliance frameworks. What's in it for you? • Competitive compensation structure!, • Medical, Dental and Vision Insurance - effective the 1st of the month following your start date., • Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well., • 401K Profit Sharing Plan, • Flexible Spending Account, • Health Savings Account, • Dependent Care Account, • Unlimited Vacation Days, • 7 days paid sick leave, • 9 paid Holidays, • Referral Bonus Program, • Pet Friendly Offices We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description BGB Group Helpdesk Manager Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment. This position is a hybrid role, with expectations the individual will work 4-5 days/week on-site in our Midtown NYC office. Role Requirements: • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met, • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed, • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals, • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications, • Support onboarding and offboarding processes, including device setup, system access, and employee moves, • Manage user accounts, permissions, and security groups in alignment with company policies, • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability, • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements, • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service, • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations, • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance, • Train and support end-users on hardware, software, and best practices, • Ensure adherence to company security policies and relevant regulatory requirements, • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity, • Experience managing or mentoring IT support teams in a corporate environment, • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware, • Experience with Office 365 and other cloud-based SaaS applications, • Familiarity with helpdesk ticketing systems and IT service management tools, • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP), • Experience with device provisioning and configuration and endpoint management, • Exposure to audio/visual and basic network infrastructure is a plus, • Familiarity with ITIL or similar frameworks is a plus, • Strong troubleshooting, problem-solving, and analytical skills, • Excellent communication and interpersonal skills with a strong customer service orientation BGB Group is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Triage incoming helpdesk tickets and assign them based on priority and expertise needed.

A healthcare organization in New York is seeking a Helpdesk candidate to manage IT operations, providing support for critical systems and technologies.Ideal candidates will have 2-3 years of experience, strong problem-solving abilities, and familiarity with Windows 10.This role offers a competitive

Premium Health is looking for outstanding Helpdesk candidates for our Information Technology department.Premium Health’s Information Technology (IT) department is based in our Administration office and is responsible for managing and maintaining the entire infrastructure of multiple health practic

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation, • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria, • Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation, • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials, • Evaluate support responses against source materials, policy rules, customer context, and documented support standards, • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks, • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing, • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies, • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies Strong candidates may have: • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles, • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination, • Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems, • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful, • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows, • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management, • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation, • Certifications in IT support, HR, customer support, office administration, or service management are helpful, • Apply IT, support, HR, and back-office workflow expertise to structured remote project work, • Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment, • Work on flexible, project-based assignments aligned with your professional background, • Use your support and administrative judgment in a focused, detail-oriented work environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $40–$85 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: .

Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows Evaluate ticket responses against required dia

Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation Evaluate IT support

Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation Evaluate IT support

Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows Evaluate ticket responses against required dia

We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Coordinate with vendors and internal IT teams. Follow IT policies, documentation, and secu

Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure. We maintain a positive and supportive working environment with a strong focus on team orientation and individual professional growth, inspiring innovation. Familiarity wit

We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Coordinate with vendors and internal IT teams. Follow IT policies, documentation, and secu

We work with automotive enthusiasts and performance-driven customers across the United States, delivering high-quality craftsmanship, technical expertise, and exceptional customer service. Strong organization and multitasking abilities. Family Leave (Maternity, Paternity).

This summer, Athletes Unlimited invites rising college seniors to become a part of an exciting softball season! As the Athletes Unlimited Softball League debuts our city-based model this year, you’ll work alongside our team to support the success of this inaugural season. Athletes Unlimited is an

Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other pr

At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. Makpar has an exciting opportunity for an IT Sp

If you’re a motivated IT professional who enjoys solving problems, working with clients, and growing your technical skillset, we encourage you to apply. Our team values collaboration, accountability, and continuous improvement, and we’re looking for professionals who want to grow with us. Famili

In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. Excellent verbal and written skills, with the ability to translate