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Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Job Description IT Support Associate Salary Range: $40-$60k Location(s): Lower East Side, NY, & Dyker Heights, Brooklyn Essential Duties and Responsibilities: The role of the IT Support Assistant will be an integral part of the IT department, which is committed to supporting various programs and staff, ensuring services reflect best practices, recipient satisfaction and an overall focus on continuous quality improvement. Serving as 1st level support, this position will be expected to help users resolve any issues and escalate when required. The IT Support Assistant will work with a customer service focus. • Assist with day-to-day operations of the dept, including but not limited to supporting and installing Windows, software and hardware., • Managing our users in Active Directory and Office 365., • Participate in planned projects to facilitate upgrades and replace systems., • Provide support to our various locations throughout the 5 boroughs., • Able to manage to tasks and projects and demonstrate the ability to prioritize tasks with limited supervision., • Willingness to support program initiatives as needed and outside of standard working hours., • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers., • Analytical ability to verify the accuracy of the information entered by other departments to troubleshoot technical issues., • A+ certification is a plus., • Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices., • High school diploma or GED required. Associate or College degree preferred., • At least 3 years of experience supporting computer systems, with a strong background and interest in helpdesk support., • Experience in supporting Windows PCs with a strong knowledge of Active Directory and Office 365., • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to lift and carry up to 35 lbs. The mission of CARES (Community Assistance Resources and Extended Services, Inc.) is to assist children and adults with intellectual/developmental disabilities (ID/DD) and/or mental health conditions and their families, in particular, from under-served multilingual communities, access information, obtain resources and services.

Job Description GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC. JOB DESCRIPTION Position Title: Career Advisor Location: 90-25 161ST Street Jamaica NY 11432 Benefit Classification: Full-Time Benefitted Position Type: FLSA - Non-Exempt About This Role Goodwill Greater New York and Northern New Jersey (GWNYNJ) believe that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. We are seeking an experienced and mission driven Career Advisor to support individuals enrolling in workforce training programs. The Career Advisor guides individuals from initial inquiry through training completion and employment placement, ensuring each participant is fully supported on their path to long-term career success. If you are looking to join our dedicated team as a Career Advisor, we want to hear from you! The Awesome Things You’ll Do • Conduct intake, eligibility screening, and career assessments for individuals interested in training programs., • Develop individualized career plans and provide ongoing career coaching and case management., • Complete and monitor daily attendance, training engagement, and participant progress., • Support job readiness activities including resume development, interview preparation, and professional skills building., • Maintain regular contact with participants from enrollment through job placement and retention., • Collaborate with training partners, instructors, and employer engagement staff to ensure participant success., • Enter assessments, attendance, service notes, and outcome data into the case management system in a timely and accurate manner., • Provide referrals to supportive services as needed to remove barriers to participation., • Develop and maintain relationships with tech employers, staffing firms, and internship host sites., • Source paid and unpaid internship opportunities aligned with participants’ training and career goals., • Match graduates to entry-level tech roles (IT Support, Helpdesk, QA, digital operations, data roles, etc.)., • Prepare candidates for interviews and hiring processes., • Track all employer engagement, internships, job placements, and retention milestones., • Maintain accurate documentation in the case management system. Activities are subject to change / be added to meet business needs with management approval. Our Must Haves • Bachelor’s degree in Human Services, Workforce Development, Education, Counseling, or equivalent experience., • At least 3+ years of experience in case management, career advising, coaching, or workforce services., • Strong communication, interpersonal, and organizational skills., • Experience supporting diverse adult learners and individuals with barriers to employment., • Proficiency with case management systems (Salesforce, SEAMS, etc.) preferred. Special Working Conditions • Local travel may be required to attend orientations, meet with partners, or visit training sites., • High-volume caseload with time-sensitive documentation and performance metrics., • Fast-paced, outcomes-driven environment requiring strong multitasking and follow-through. What We Offer • Generous Time off policy to use when you need it, • Health, wellness and financial resources to help you achieve our personal goals, • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance, • Retirement matching programs and contributions, • Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at . We are happy to assist and ensure you have an equal opportunity to apply.

Job Description BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans! Job Description: BBR partners is seeking a Director of Infrastructure, based in the New York office, to play an integral role as a member of its IT department. Responsibilities include delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the firm. This person will be responsible for defining IT Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, networks, and storage. This role will manage the IT helpdesk and system engineers and must ensure reliable 24x7 operations. This role will report directly to the CTO. Responsibilities: Strategic Leadership • Set the mission, vision, and strategy of the IT Infrastructure to maximize the success of business and IT enterprise initiatives., • Lead infrastructure modernization initiatives including cloud migration, network upgrades, and automation., • Collaborate with senior leadership to support digital transformation and innovation., • Build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs and ensuring cost-effective delivery of IT services to meet those needs., • Research and recommend new technologies, applications, hardware, etc. Provide direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy., • Architect and oversee hybrid and cloud environments (preferably Azure), ensuring optimal performance, scalability, resiliency, security, and cost-efficiency., • Champion DevOps best practices including CI/CD pipelines, infrastructure-as-code, configuration management, automated testing, and monitoring., • Manage ongoing strategic vendor partner relationships, including but not limited to MSP and MSSP relationships, and ensure timely and cost-effective delivery of services and products. Conduct vendor evaluations ensuring best in class technologies and partners., • Oversee the day-to-day operations of infrastructure including our data center, cloud environment, networks, storage, and disaster recovery., • Administer our M365 environment, including but not limited to Exchange Online, MS Teams, Azure Active Directory, and MS Dynamics 365, • Oversee the monitoring, maintenance, testing and administration of all IT systems, to include applications, servers, storage, firewalls, switches, desktops, laptops, A/V equipment, and mobile devices. Implement upgrades needed to maintain service levels., • Manage the company's Cybersecurity strategy roadmap. Maintain a Disaster Recovery strategy plan for critical systems and infrastructure., • Establish and maintain compliance with necessary IT policies and procedures for the smooth operations and recovery of the computing environment. Deploy and manage systems/ applications/monitoring processes and tools to proactively identify and resolve problems within the environment., • Own the third-party risk management program including vendor security assessments and ongoing monitoring of supply chain and SaaS risks., • Partner with compliance team to ensure infrastructure meets cybersecurity and regulatory standards (e.g., SEC)., • Be an escalation point for Tech Support including any issues related to the end-user computing environment (desktops, laptops, mobile devices, printers, applications, etc.). Ensure end-user needs are met in a timely and effective manner., • Build and lead a high-performing infrastructure team, fostering a culture of accountability and continuous improvement., • Develop and manage infrastructure budgets, forecasts, and capacity planning., • Microsoft certifications i.e., Azure Solutions Architect Expert, Cybersecurity Architect Expert, • Cybersecurity certifications i.e. CISSP, CISM, CCSP, • Microsoft Windows Server 2016, 2019, 2022, 2025, Linux (Ubuntu 22.04 and higher), • Windows 11, • Containerization (Docker, Kubernetes), CI/CD Pipelines (GitHub Actions, Jenkins), Version Control (Git) and Infrastructure as Code (Terraform, ARM, Packer), • Configuration Management technologies i.e., Ansible, Puppet, Chef, • Understanding of SAST/DAST/SCA tooling such as Snyk, Veracode or Checkmarx, • Familiar with secrets management (Hashicorp Vault, Azure Key Vault, or Keeper), • VMware in multiple host environments, • Remote desktop technologies (Citrix, VPN, VDI), • Programming/scripting skills in Python, Bash or PowerShell, • Cloud Services with preferred Azure, • M365 (Entra ID, email, MS Teams, SharePoint, OneDrive, Power BI, Power Automate, MS Office 365, conditional access policies), • Strong understanding of networking and routing, • Hardware: PC's, laptops, printers, Nutanix servers, Cisco switches and Fortinet firewalls a plus, • Knowledge of products like Varonis, Zscaler, Logic Monitor, Tenable, Rubrik, • EDR software, DLP Software, and Micro segmentation software, • CSPM, SSPM, • TCP/IP, DNS, DHCP, WAN, LAN, VoIP, VLAN, • A bachelor's or advanced degree in computer science, business information systems, or other computer related degree, • 10+ years' experience helping to transform IT infrastructure, • Proven experience in IT infrastructure management in a complex environment and a background in architecture, systems administration, network administration, cloud architecture, and DevOps, • Leadership experience in directing, leading, and mentoring IT professionals, • Familiar with Zero Trust architectures and cloud-native security best practices, • Solid project management skills and the ability to manage multiple projects concurrently, • Demonstrates the business and financial acumen necessary to develop and present ideas and solutions in a clear, concise, organized manner, • Strong written/verbal communication skills. Effective in influencing and negotiating to achieve amicable outcomes, • Ability to effectively deal with work pressure, and maintain a composed and calm attitude, • Ability to evolve and quickly learn bleeding edge technologies, • Competitive base salary and incentive compensation., • Company subsidized medical/Rx, dental and vision insurance for employee, partner & dependents., • 401K plan, Life insurance, and short & long-term disability coverage., • One Medical membership (covered for employee and dependents), Wellhub membership, Employee assistance program (EAP), Gym reimbursement and other wellness offerings., • Pre-tax transit and parking programs, Health Savings Account (HSA), and flexible spending programs for medical and dependent care., • Personalized development and career growth opportunities., • Volunteer opportunities and gift-matching program., • Flexible time off, paid parental leave, and Sabbatical with company tenure. Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between 175,000 and 275,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies. 5Flow integrates the technology products and services of SGK and SGS & Co—including Wave, Mediabox, Dragonfly, Photon, and Ai Lab—into a unified, cloud-smart platform for FMCGs, pharma, retailers, and printers. Powered by a global team of experts in both technology and the intricacies of the packaging and content production workflows, 5Flow reduces the complexities of brand management, enabling clients to move faster, adapt more quickly, and stay ahead of change. 5Flow are currently seeking an Application Support Technician to join their team based in Vacoas-Phoenix, Mauritius. This is a hybrid working role with shift-based hours that include night-shifts to ensure support is readily available for our client and user base. In this role, you will provide support for MediaBox, our web-based artwork management platform, deployed within some of the world's most well recognised, global FMCG brands. You will be the first point of contact for our end-user base, therefore it is vital that you possess a string customer and service focus, coupled with a level of technical knowhow, or interest in SaaS solutions. This role represent as ideal opportunity for a technically minded, service focused individual to take their first step into a career within software solutions. You will be exposed to a highly sophisticated, enterprise-level platform, along with global household name clients. In addition to this, you will have opportunity to work internally with Project Managers, Business Analysts and Developers as part of a wider SaaS delivery team. In this role you will: • Provide 1st Line of support to end users for Mediabox, • Be responsible for assessing issues logged in the ServiceNow (SN) ticketing tool; categorize the issues correctly and acknowledge them., • Implement a resolution for the issues, if possible, based on knowledge, processes, and basic verification, or escalating to the next level team while adhering to set SLAs. (Basic Verification includes small investigations on Set-Up of the Mediabox)., • Conduct calls if needed with users (critical or aged cases) from Customers/external for live support and better understanding of the situation., • Be responsible for resolving incidents logged on to the helpdesk for the SGSCO software engineering team, ensuring that incidents that are logged are dealt with in a timely manner., • Implement new processes and creation of knowledge articles (Level 1)., • Assist Technical Project Managers with tasks relating to Mediabox., • information., • Follow up on Devops tickets and action where required. You will have: • Excellent communication skills (English and French), • Experience gained within a service-focused role - ideally within technical support, • Have ambitions to develop your career within Software, Business Analytics, or Technical Project Management, • Be willing to work to a shift pattern, including night shifts

Job DescriptionOur Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. * We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. * We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. * We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. * We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Your Impact: How You'll Help Us Heal a Broken System This isn't just a job; it's a chance to build something that matters. As an Operations Associate, you'll be shaping the future of at-home care. You'll be a key part of the team, coordinating with patients, healthcare partners, and internal teams to deliver top-quality in-home care. What You'll Achieve: A Glimpse into Your Contributions Within your first year, you will have the opportunity to: * Work with clinics, supply partners, insurance companies and patients to ensure delivery of care * Troubleshoot issues that come up within the delivery of care * Learn the complexities of the healthcare industry and how the different pieces fit together in our business * Collaborate cross-functionally with Verse Medical’s internal operations, customer service, and customer success teams to coordinate responses to high-urgency issues What You'll Bring: The Skills and Experience You’ll Leverage We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply. Core Skills & Experience * High level of organization * High attention to detail * Excellent written and verbal communication skills * An ability to learn quickly * Prior experience in customer support or a client-facing role * Familiarity with call center software and tools * Experience using CRM or Helpdesk systems to track and resolve customer inquiries * Strong problem-solving skills with a focus on providing excellent customer service * Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience The Rewards & Reality: Compensation, Benefits & Logistics We believe in taking care of our team, both professionally and personally. Here’s what we offer: * Meaningful Compensation: $60,000 base salary + $2,000 target annual bonus * Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents. * Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match. * Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us. Work Environment & Location * This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation. Our Pledge for an Equitable Future At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer. We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at . Compensation Range: $60K

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring a hands-on technical leader to assist the Director of User Support Services in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff performance. This role requires a team player who can assist with motivating the technical team to achieve goals as well as leverage extensive IT experience to resolve escalated technical issues. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels. WORK PERFORMED: • Manage and supervise a team of IT Helpdesk professionals providing mentorship and guidance., • Provide a high level of technical expertise and resolve escalated complex IT issues., • Assist in planning and executing technology projects, upgrades, migrations, coordinating resources and timelines to minimize disruption to business operations., • Maintain working knowledge of Active Directory and assist with User Onboarding and Offboarding process., • Assist with VDI (Virtual Desktop Infrastructure) Administration., • Assist with maintaining IT hardware and software inventory., • Oversee ESD’s Zendesk Helpdesk implementation, training, usage and reporting., • Collaborate with other departments and stakeholders to understand IT requirements and priorities, ensuring alignment with business objectives., • Conduct regular performance evaluations for assigned staff., • Provide mentoring and professional development activities for Helpdesk Staff., • Stay current with emerging technologies, industry trends, and best practices to support business operations., • Engage in Vendor and Partner relationships to assist in procuring IT products and services., • Assist with Developing IT procedures and best practices to optimize helpdesk operations., • Assist with MDM/Wireless device Set-up and deployment., • Assist with the installation, configuration, troubleshooting, and support of computer hardware and software., • Assist ESD staff in developing working knowledge of IT systems., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Train new helpdesk employees on IT systems, procedures, and customer service skills., • Assist and backup Director of User Support Services with implementation of new initiatives, AD management and all other Server & Portal Administration tasks as needed., • Assist IT Management with special assignments., • Assist with IT project initiatives and management as needed., • Up to 10% of travel to any ESD office location as required. Some overnight trips will be required as well., • Assist with IT Disaster Recovery efforts, testing, and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: 5+ years of proven experience in IT helpdesk management, with a demonstrated track record of effectively leading and managing IT teams in a dynamic environment. Proficiency in IT systems, network infrastructure, and security principles, with hands-on experience in implementing and managing enterprise-level IT solutions. Outstanding communication, interpersonal, and leadership skills, with the capacity to engage with diverse stakeholders and influence decision-making at various organizational levels. Strong project management skills, with the ability to plan, organize, and execute multiple projects concurrently within budget and schedule constraints. Analytical mindset with problem-solving capabilities and attention to detail, coupled with strategic thinking and business acumen. Familiarity with cloud computing, virtualization, networking, and Microsoft Networks is advantageous.

Job Description We’re hiring an in-person Junior AI, Marketing & Automation Engineer to help scale and optimize our marketing, sales, and client lifecycle systems using automation, data, and modern AI tools. This role sits at the intersection of growth operations, systems engineering, and AI enablement. You’ll work directly with leadership to improve how sales opportunities are captured, routed, followed up, analyzed, and converted—while reducing manual work and increasing visibility across the funnel. This is a hands-on role for someone who enjoys: • Building systems that drive revenue, • Automating messy real-world workflows, • Using AI and data to improve marketing, sales, and operations execution We’re open to candidates with 1–3 years of relevant experience, or a standout recent graduate with strong project-based work in automation, data, or growth systems. Compensation: $60,000 - $70,000 yearly Responsibilities: What You’ll Do Marketing & Sales Automation • Build and maintain automations and processes for lead capture, routing, follow-up, and attribution, • Improve CRM workflows across marketing, inside sales, and agents, • Automate campaign reporting, funnel metrics, and performance dashboards, • Support personalization and segmentation using AI-assisted workflows, • Reduce manual work in marketing and sales operations through smart system design AI Enablement • Integrate LLMs (ChatGPT, Claude, etc.) into lead qualification and enrichment, internal sales and ops assistants, reporting summaries, and insights, • Help define responsible and effective AI usage in marketing and sales contexts, • Monitor and improve AI-assisted workflows for accuracy and usefulness Systems, Data & Google Cloud • Build lightweight services and pipelines using Google Cloud Platform (Firestore, BigQuery, Cloud Functions, scheduled jobs, and data syncs, • Write SQL queries (BigQuery or equivalent) to analyze lead, deal, and marketing data, • Connect CRMs, ad platforms, spreadsheets, and internal tools via APIs and webhooks, • Maintain data integrity across systems (IDs, timestamps, attribution logic) Operations & Enablement • Partner with marketing, sales, and ops leaders to understand workflows and pain points, • Translate business requirements into scalable systems and automations Required • 1–3 years of experience in automation, marketing ops, sales ops, analytics, or systems roles (exception for exceptional recent grads with strong project work), • Experience building automations using tools like Make.com, Zapier, or similar, • Use of low-code tools like ReTool, • Working knowledge of Google Cloud or similar products (BigQuery, Firestore, Cloud Functions, etc), • Basic scripting ability in Python, JavaScript, or Google Apps Script, or similar, • Solid SQL fundamentals, • Experience using or integrating AI tools / LLMs, • Strong problem-solving mindset and comfort working autonomously, • In-person availability in Hoboken, NJ Nice to Have • Experience with CRMs (Follow Up Boss, HubSpot, Salesforce, etc), • Familiarity with marketing platforms (Google Ads, Meta, landing pages, attribution tools), • Experience with dashboards or BI tools (Looker Studio, Metabase, etc), • Exposure to APIs, webhooks, and event-driven systems, • Real estate or marketplace experience What This Role Is Not • Not an AI research or ML model-training role, • Not a purely no-code marketing role, • Not a junior IT or helpdesk position, • This is a growth systems builder roleAbout Company The Jill Biggs Group is a high-producing real estate company with a massive market share in Northeastern New Jersey. We are ranked as one of the top real estate teams not only in New Jersey but also in the US according to Real Trends and The Wall Street Journal. We’re known for strong local expertise, a high standard of client service, and a collaborative, respectful team culture. We care deeply about how we work together—this is a place for capable, curious people who are good to each other (and who don’t mind a dog or two around). We invest in marketing, technology, and smart systems to keep improving how we operate, and we’re always looking for practical ways to use innovation to make our work better, faster, and more thoughtful.

Job Description Our client, a national industrial standards consulting group, is looking to hire a Director of IT Infrastructure. The Director of IT Infrastructure will report to the CIO and will be based in the New York City Headquarters. The role will entail approximately 25% travel to national and some international locations. A competitive compensation package being offered. Summary: This role is critical in ensuring reliable, scalable, and secure IT operations across the domestic USA, the corporate headquarters and hub offices, many global satellite locations, remote users, and cloud production environment which hosts all of the vital content and workflow applications used across the enterprise. The Director of IT Infrastructure will manage a diverse team of up to 20 personnel, including Network/Cloud Operations, Security Operations, Helpdesk, IT Project Management, and overall IT Service Delivery, supporting a hybrid/remote workforce and business-critical systems. The Director will develop infrastructure strategies, enhance system performance, support the organization's technology needs across multiple departments, and ensure the broader organization is both involved in the prioritization of and aware of the IT infrastructure group’s activities, including publishing structured metrics on departmental objectives and performance. Background: The Director of IT Infrastructure, will lead the design, implementation, and optimization of next-generation infrastructure and security tools, endpoint management solutions, develop contact-center solutions and teams to support the user community, drive automation, and leverage privacy-protected AI solutions to accelerate the organizational mission using technology. You will own vendor management across IT and be responsible for ensuring the maximum use of vendor-provided hardware, software, and services. The right candidate would enjoy this role if you are a service-oriented, cloud-native, mobile-first, infrastructure-as-code, security-driven-design Infrastructure leader. You should be an operations leader who is also able to drive project activities. This role offers the rare opportunity to both architect and lead transformative change in a mission-driven environment. If you're a contemporary hands-on technology leader eager to drive modernization at scale, this is your moment to build, lead, and elevate IT in service of a larger purpose. Key Responsibilities The Director of IT Infrastructure will carry the following areas of responsibility: Team Leadership & Collaboration • Directly supervise, mentor, and continuously improve the operations of network & cloud, • Develop and execute a global IT infrastructure strategy aligned with business goals., • Foster a collaborative, high-performance culture across on-site and remote team members., • Collaborate with senior leadership to define IT priorities and investment roadmaps., • Manage and mentor a team of IT professionals, providing guidance and career development., • Work closely with business leaders to align IT infrastructure with organizational goals., • Partner with vendors and service providers to evaluate and implement new technologies. Infrastructure & Operations Management • Ensure high availability, performance, and security of IT systems and services., • Drive proactive monitoring, incident management, and root cause analysis., • Develop infrastructure-as-code and other automation approaches to streamline the uniformity and efficiency of maintaining the organizations infrastructure., • Manage IT asset lifecycle, including procurement, maintenance, and upgrades., • Maintain budget projections and expense management on all IT infrastructure related expenditures., • Develop and implement disaster recovery and business continuity plans. Cybersecurity & Compliance • Oversee the Information Security function for the organization., • Drive the enforcement of cybersecurity best practices to protect organizational data and systems. Cloud & Digital Transformation • Optimize cloud-based infrastructure and applications balancing scalability and cost-effectiveness., • Manage relationships with cloud service providers and ensure optimal usage. Qualifications & Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience: • 7+ years of IT infrastructure experience, with at least 3 years in a leadership role, including cloud operations management., • Strong knowledge of modern networking, cloud computing (AWS, Azure), cybersecurity, and enterprise IT systems., • Experience with virtualization, storage solutions, and disaster recovery planning., • Proven track record of managing IT teams and driving infrastructure improvements., • Experience with deployment and maximizing enterprise ITSM tools such as ServiceNow desired., • Familiarity with ITIL, NIST, or other IT governance frameworks is a plus., • Experience leveraging LLM and other AI toolsets to support infrastructure objectives a plus., • Excellent problem-solving, communication, and project management skills. Company DescriptionExecutive Recruiting :.We are sourcing candidates for our client.Executive Recruiting :.We are sourcing candidates for our client.

Job DescriptionThe Role: We seek a self-motivated Senior Windows Engineer/Administrator to join the ION WINDOWS/Citrix Global team.Key Responsibilities: • The Senior Windows Engineer / Administrator will be added to an existing Global IT team where they will interact with all IT functional areas (e.g., Architecture, Design, Licensing, Helpdesk/Desktop Support, and Application Development), • The Senior Windows Administrator will work in a dynamic, heterogeneous environment and must have an extensive technical background, including experience in troubleshooting, monitoring, maintenance, and networkingRequired Skills, Qualifications and Experience, • Senior Windows Engineer / Administrator, Financial or Trading Experience is a plus., • Bachelor's Degree from a 4-year university in computer science, information science, or related technical field., • Excellent written and verbal communication skills., • Thorough knowledge (5+ years) of Windows deployment, administration, networking, performance monitoring/tuning, security hardening, troubleshooting and production operations., • Highly organized, self-motivated, multi-task, able to work independently, and a team player., • Must have operations experience in 24/7 environments, • Must be knowledgeable of Windows Servers 2016 – 2022 and Active Directory., • Experience supporting Citrix is a plus, • Must be willing to work some weekend shifts in support of maintenance and participate in On-call for overnights, weekends, and holidays on a rotational basis., • System configuration experience (PowerShell, Ansible), • System monitoring experience (SNMP, Nagios, OMD, HPE One View, etc.), • Familiarity with Ticket systems (Remedy and Jira), • Have familiarity with basic Linux commands., • Working knowledge of virtualization (VMware, Hyper-V, etc.) is a plus, • Working knowledge of HPE SAN (Primera) is a plus, • The ideal candidate will have worked within the financial industry with a robust Windows, • implementation and support background. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers. To learn more, visit . About the Role: This is a key technical and operational role serving as the dedicated Financial Systems Manager to the high-growth Industrious Accounting and Finance team. The core mission is to ensure the integrity, efficiency, and scalability of our Procure-to-Pay (Coupa) and general ledger (NetSuite) environments, along with their associated integrations. This person will be the primary functional expert, providing daily tier-one support, resolving system issues, driving continuous process improvements, and contributing to global expansion planning. Success in this role requires a hands-on, problem-solving approach to minimize downtime and maximize user adoption for critical financial tools. While this role is embedded within the Accounting and Finance organization, it requires close cross-functional partnership with our Digital and Engineering teams, particularly when debugging complex integrations and deploying new features. A critical element of this position is a deep understanding of financial compliance, internal controls (SOX-relevant), and the sensitive nature of financial reporting deadlines. The Manager must have the technical expertise and conviction to ensure system configurations and processes remain compliant, knowing when and how to say "no" to non-compliant requests to safeguard the company's control environment and the accuracy of its financial statements. Ultimately, the ideal candidate is a proactive systems administrator and operational leader who is culturally aligned with the Finance team's goals, including attention to detail and accountability, while possessing the technical depth to bridge the gap between financial requirements and IT execution at a fast-paced, exciting growth company. In this role: • You'll be the go-to support person for our Finance team, handling daily system issues and working on cool integration projects., • Your main focus will be keeping Coupa and NetSuite running smoothly and making sure they talk nicely to each other and other systems., • Get ready for a lot of tickets! You'll manage a high volume of requests via Zendesk (Gotta hit those SLAs!) and be quick on Slack for urgent stuff., • You'll need to be an independent investigator, resolving errors, access problems, and system issues using your admin permissions in Coupa and NetSuite., • You'll debug Workato automations connected to Coupa/NetSuite. If it's a technical fire, you pass it to the engineering team., • This isn't just a helpdesk gig. You'll drive system and process improvements, help with new feature testing (UAT is your friend), and write great documentation to help everyone help themselves., • You'll participate in planning to make sure our systems can handle us expanding into new countries.You'll love this role if:, • You have 4+ years of experience supporting or administering financial systems, specifically Coupa but NetSuite would be a bonus!., • You are an expert in Coupa configuration and troubleshooting, including Chart of Accounts, External Integrations, Account and Security Groups, and Approval Chains., • You've maybe even been through a Coupa implementation project previously!, • You are comfortable managing a high volume of support requests and hitting strict deadlines (e.g., via Zendesk or a similar ticketing system)., • You pride yourself on being a sharp problem-solver and are highly detail-oriented., • You can explain complex technical issues clearly to non-technical finance and accounting colleagues., • The idea of managing multiple priorities in a fast-paced, growth environment excites you., • Bonus: You have a basic understanding of accounting/finance principles (P2P, financial close, expense reporting)., • Bonus: You have experience with SOX compliance or building and maintaining internal controls., • Bonus: You have experience with Workato or similar integration platforms.This role isn't for you if:, • You have minimal or no experience administering or configuring Coupa as a primary focus., • You prefer working on large, long-term projects and don't enjoy the daily rhythm of support and troubleshooting tickets., • You aren't willing to dive into system internals and independently investigate and resolve errors and access issues., • You are uncomfortable being the primary technical voice for financial compliance and controls, sometimes needing to push back on non-compliant requests. Base and bonus compensation are just two components of Industrious' total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Industrious in the News: • Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days, • How Industrious became an $800million brand by building a sense of belonging, • CBRE Group to Acquire Industrious, Create New Business Segment, • A note from our CEO about Industrious + CBRE, • Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer, • CBRE Chooses Coworking Hub for Its New Global Financial Headquarters, • The Anti Adam Neumann of the Co-Working Industry

Job Description Brief Description The IT Coordinator manages secure access to company systems, oversees technology assets, supports core enterprise platforms, and serves as the organization’s in-house technical support helpdesk. The role advances objectives in security, compliance, efficiency, and financial stewardship—helping meet access control requirements, reduce risk, optimize IT costs, and ensure enterprise systems meet business needs. The IT Coordinator supports 75-100 employees across all departments, works closely with Operations, Finance, HR, and Compliance, and reports to the Director of Operations. Duties and Responsibilities Access Control & License Management • Process and track user access and license provisioning, modification, and revocation across scoped enterprise systems in alignment with company policy., • Maintain complete and review-ready audit trails of access and license activity., • Manage the full lifecycle of company IT assets - from procurement and deployment through reprovisioning and decommissioning - to ensure accurate inventory, secure handling, and cost-effective utilization through coordinated purchasing and vendor partnerships., • Maintain audit-ready asset records and support vulnerability tracking, patch coordination, and compliance with security and lifecycle policies., • Serve as the organization’s in-house helpdesk, providing technical assistance to staff for hardware, software, and system access issues., • Support the configuration and daily operation of core enterprise platforms in coordination with system owners and vendors. Education and Experience • Associate’s degree in Information Technology, Business, or related field; or 2–3 years of equivalent experience in IT support, operations, or coordination., • Familiarity with enterprise systems (e.g., Zoom, HubSpot) and a willingness to learn., • Experience handling technology assets or user account administration is a plus., • Exposure to compliance frameworks such as SOC 2 is helpful but not required., • Certifications such as CompTIA Security+ are a plus but not required for this role. Key Skills and Competencies • Attention to Detail – Maintains accurate records and meets deadlines., • Trustworthiness – Manages sensitive data with professionalism and confidentiality., • Process & Compliance – Adheres to IT, security, and compliance procedures. Key Performance Indicators (KPIs) • Access and asset records are maintained accurately, aligned with policy, and audit-ready., • IT hardware and support requests are fulfilled promptly and within budget., • Devices and endpoints maintain secure configurations in line with company policy, with vulnerabilities tracked and remediated promptly. Location This role requires regular in-person presence at TWST’s New York City headquarters and New Jersey warehouse to manage IT infrastructure, provide local user support, and maintain company technology assets. The expected on-site schedule is two days per week in New Jersey and one day per week in New York City, on average. When on-site presence is not required, the role may be performed remotely, provided that business needs and response times are met. Position Details Job Title: IT Coordinator Employment Type: Exempt Full-Time Location: Hybrid - New York, New Jersey Reports to: Director of Operations Class: TWST Group Department: Operations Indirect or Direct: Indirect Effective Date: January 1, 2026 Direct Reports: None Compensation & Benefits Base pay: $65,000 - $80,000 / year (within market rate for the role) Bonus: Discretionary Eligible - Annual based on company and individual performance Benefits: • Employer sponsored Medical, Dental and Vision plans, • 401K Employee contribution plan (no match), • Employer paid Professional Development, • Time Off: 3 Weeks Vacation 6.5 Sick Days, • Parental Leave

Job Description Kargo unites the world's leading brands, retailers and premium publishers across screens using innovative technology and advanced creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Founded in 2003, Kargo is a global company headquartered in New York with offices around the world. Title: Job Type: Full-time; 4 Days In Office Job Location: New York, NY Salary Range: $130,000.00 - $170,000.00 (On Target Earning) The Opportunity Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you're passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale. The Daily To-Do • Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution., • Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure., • Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance., • Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs., • Manage software licenses, inventory, device procurement, and vendor relationships., • Evaluate and implement new tools to improve internal efficiency and user experience., • Provide tier 3 escalation support and ensure service level expectations are met., • 8+ years of progressive IT experience, with at least 3 years in a leadership capacity., • Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model., • Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure., • Experience supporting macOS, Windows, and mobile devices in an enterprise environment., • Proven ability to lead teams, manage vendors, and oversee cross functional IT projects., • Excellent troubleshooting, communication, and customer service skills., • Big Picture: kargo.com, • The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Job DescriptionWhat you’ll do as Implementation Manager: • Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected., • Execute Asynchronous Cyber Health Workflows - In addition to 1:1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledge base grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows. ‘Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cyber security, privacy, and digital hygiene as you interact with others and navigate the online world throughout the day. * Startup mentality - Startups are underdogs and being an early employee in a start-up company is hard. Hard work, agility and scrappiness are necessary conditions to achieve the impossible. You are a self-starter and are self-motivated. * Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm. * Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position. * Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself What we offer * A chance to define Cyber Health for the world and positively impact the cybersecurity, digital privacy and digital hygiene of millions * Proximity to the customer. You are not back office, you are on the front lines delivering Cyber Health to people who need it most * Access to product market fit. We need to hire because we cannot support existing demand. * An opportunity to sharpen your skills alongside a qualified, motivated team * Competitive salary and health benefits * Stock options in a high-growth company consummate with being an early employee

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations. · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Various work shifts available: Monday-Friday 9:00am-5:00pm, along with a preference of 12:00pm-8:00pm with a rotation on Saturdays.

Job Description Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses. Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. Internship Program Overview: Our 2026 Summer Internship Program is a paid 10-week internship program, scheduled to begin on June 8, 2026. Interns are expected to work full-time throughout the summer. Summer interns will join an intern class consisting of undergraduate and graduate students to work on exciting projects in one of EDC's many dynamic departments. Summer Interns will also participate in training programs, networking events, and other professional development opportunities over the course of the program. Department Overview: NYCEDC's Management Information Systems (MIS) department seeks to align information systems & technology with the goals and objectives of the organization, dispenses technical services, and contributes to the strategic direction of NYCEDC. The department does this by keeping the infrastructure and environment in-step with technology and by integrating people, processes and tools while working with internal staff and external agencies to constantly promote collaboration and improve efficiency. MIS is responsible for planning, choosing, buying and installing the company's computer and information processing operations. MIS oversees the development of corporate standards, technology architecture, technology evaluation, manage vendor relations, align IT with the business and develop management information systems. Some upcoming projects and tasks will be creating images for laptops, creating reports for ticketing system, configuring AV set up for conference room equipment, & hands on experience troubleshooting hardware. Intern Responsibilities: • Configure, install, and troubleshoot network scanners and printers, • Provide support to users in all remote offices, • Research various technical problems and provide solutions to end-users and departmental staff, • Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion, • Provide basic support for hardware, software, and network access, • Track record of all hardware and software inventory, • Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software., • Build data dictionary, assist in data analysis, & support master data management., • Help with data cleansing using SQL Queries & Excel tools., • Help with building library of system & process artifacts using Word, Excel, PowerPoint, Visio, Miro, etc. Qualifications & Requirements: • Preferred field(s) of study: Computer Information Systems, Computer Science, or related field, • Must be enrolled in an undergraduate or graduate degree program; recent graduates are also, • encouraged to apply, • Demonstrated enthusiasm for the mission of NYCEDC, • Demonstrated written, verbal, and analytical skills, • Demonstrated experience in using database and presentation tools, including Excel, PowerPoint, and Word, • Detail-oriented and organized, with the ability to multi-task and manage deadlines, • Ability to work in collaborative, cross-functional teams NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives: • Generous employer subsidized health insurance, • Medical, dental, and pharmacy plans, • Vision and hearing benefits, • Flexible spending accounts for healthcare and dependent care, • Short term and long-term disability coverage, • 100% employer covered life insurance and supplemental life insurance coverage, • Up to 25 vacation days, • Floating Holidays and Summer Fridays, • Parental leave - up to 20 paid weeks, • Retirement savings programs, • Company-paid 401(a) defined contribution plan, • 457(b) tax-advantaged retirement savings plan, • Tuition Reimbursement program, • Continuing education and professional development, • Public Service Loan Forgiveness (PSLF) eligible employer, • College savings plan, • Backup childcare, • Gym membership discounts, • A Calm.com membership for mindfulness and mental health support The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents. For more information, visit our website at edc.nyc.

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description SGS & Co is a global brand impact group delivering speed and quality through innovation and insights, to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world. We are currently seeking an IT Support Technician to join our dedicated, onsite IT function based at our Vacoas-Phoenix site here in Mauritius. This role represents an outstanding opportunity for a technically minded individual, with an outstanding can-do attitude, to kick start their career here at SGS&CO. You will join an incredible team of professionals, affording you to learn from the very best, and work in a fast paced, creative environment, that will no doubt inspire you to grow and develop. Naturally, if you already possess a level of technical support experience - then great - however if you are looking for your first step into the world of IT Technical support, and are willing and eager to learn, we would love to hear from you. In this role you will: • Assist in resolving internal customer IT issues., • Deploy, move, migrate and retire computer systems whilst minimising business impact, and maximise their efficiency, • Maintain, modify and support existing applications, • Carry out maintenance of production related equipment, • Seek opportunities to automate processes and reduce repetition of work, • Ensure equipment, software and hardware are in compliance with directives from SGS, • Continuously work to improve technology solutions You will have: • Helpdesk Support experience - or a keen interest in computing/technology, with a desire to develop your career within IT, • Accurate and attention to detail, • Efficient working style, • Ability to remain well-organized, • Positive, pro-active Team player, • Professional and effective communicator

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Our Core Values: * Bring positive energy to every interaction * Communicate honestly and directly * Foster mutually beneficial relationships * Keep the end user in mind * Take initiative and fill gaps without excuses The Role: As an T2 Helpdesk Technician, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Provide advance technical support remotely and provide onsite support as needed. * Maintain and support clients' server and network environment. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: At least three years of T2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Salary: $85,000-$100,000 a year depending on experience Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern In-office position in Linden, NJ Powered by JazzHR ldyTtlLdma

Job Description Helpdesk Specialist The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving software and hardware issues efficiently. This role requires strong analytical skills, a thorough understanding of operating systems, and experience with various help desk tools. Duties • Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person., • Analyze and troubleshoot software problems, ensuring timely resolution to minimize downtime., • Maintain an organized inventory of IT equipment up to and including ordering new equipment., • Assist with desktop support tasks as needed., • Collaborate with other team members both internally and externally to enhance the overall efficiency of IT operations., • Conduct regular follow-ups with users to ensure complete satisfaction with resolved issues. Requirements • 2+ years' experience in a help desk or technical support role., • Strong knowledge of operating systems (Windows) and desktop applications (Microsoft Office Suite)., • Familiarity with IT infrastructure components and troubleshooting methodologies., • Experience with SalesForce mandatory, • Proficiency in analyzing technical issues and providing effective solutions., • Ability to work independently as well as part of a team in a fast-paced environment., • Excellent communication skills, both verbal and written, with a focus on customer service.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting: • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies., • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • A+ and Network+ certifications (or equivalent experience)., • Minimum 3 - 5 years of IT helpdesk/desktop support and application experience., • Strong problem-solving, project management and prioritization skills., • Excellent communication and customer service skills., • Expertise in PC/Break Fix, Windows OS, and Microsoft 365 cloud environment and tools., • Proficiency in Active Directory, PowerShell scripting, and basic networking concepts. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 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Job Description We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage. Job Title: IT Support/Helpdesk Leader Location: New York, NY, US (Hybrid) Note: No third-party candidates please. Overview Were looking for an IT Support/Helpdesk Manager to lead and shape a Service Desk in a 24/7 environment. This role manages a local team, oversees Tier 1 and Tier 2 support, and drives improvements that make the user experience faster, smoother, and more reliable. Key Responsibilities • Lead and mentor the support team; manage scheduling, coverage, and daily workflow., • Oversee end-user support for desktops, laptops, mobile devices, applications, and connectivity., • Reduce escalations and improve first-call resolution by refining processes and training., • Review recurring issues, spot trends, and recommend practical fixes., • Keep support documentation and knowledge base materials updated., • Track service metrics and communicate performance to IT leadership., • Partner with other IT teams on projects, equipment updates, and system rollouts., • 6+ years of end-user support experience, with at least 3 years in a supervisory role., • Strong background in Windows environments, Microsoft Office, and general hardware/software support., • Proven ability to improve workflows, shorten resolution times, and strengthen user experience., • Strong communication and leadership skills; comfortable guiding a team in a fast-paced environment., • Experience in time-sensitive industries (legal or financial) is a plus., • Someone who likes solving problems and improving processes, not just maintaining the status quo., • A steady, approachable leader who lifts team performance., • Someone who understands urgency and can communicate clearly with non-technical users.

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description About Clicrite: Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future. Our Core Values: * Bring positive energy to every interaction * Communicate honestly and directly * Foster mutually beneficial relationships * Keep the end user in mind * Take initiative and fill gaps without excuses The Role: As an T2 Helpdesk Engineer, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. Responsibilities: * Monitor service tickets and respond promptly and appropriately. * Provide advance technical support remotely and provide onsite support as needed. * Maintain and support clients' server and network environment. * Document all communication and steps taken in the service ticket for future reference. Key Qualifications: * MSP Experience: At least three years of T2 experience within an MSP * Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles * Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. Preferred Skills: * Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. * Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Salary: $85,000-$100,000 a year depending on experience Full-time, permanent position Schedule: Monday to Friday, 9 AM to 6 PM Eastern In-office position in Hillside, NJ

Job Description IT Consultant(Helpdesk) bilingual Mandarin Temp to hire located on- site in Manhattan REQUIREMENTS: EDUCATION: • College graduate or equivalent experience or equivalent combination of education and experience. EXPERIENCE: • Fluent in English and Chinese. Have strong written and oral communication skills in English and oral communication in Mandarin., • Self-motivated and with strong responsibility., • Good knowledge in IT management, IT risk management framework, IT risk assessment and testing, cyber security, third party management, IT operation, inventory and patch management, BCP, incident response, and etc.;, • Rich experience in communicating with regulators of OCC, Federal Reserve and implementing the corrective action plan for regulator’s concerns with satisfactory results;, • Familiar with the regulation, laws and regulatory guidance related to IT such as OCC guidance, Federal Reserve, NIST, FFIEC, CAT (Cyber-security Assessment Tool), COBIT5, and etc.;, • Proficient in Python or Java development and programming, • Holding professional certifications of CISSP, CISA, ISACA is a good plus. Sponsorship is not provided for this role #acgresourcesjobs Company DescriptionGreat opportunity, visible roleGreat opportunity, visible role

Job Description New York, NY - Salary Range 80-95k (Law Firm Experience Only) Hybrid Job Brief The function of the IT Tech Support is to address and resolve issues for all office personnel, including the deployment, administration, and/or support of technology systems essential to the day-to-day operations. Assists with AV support in conference rooms to include light networking such as cabling and/ or patch panel. Responsibilities • Supporting employees with computer issues, troubleshooting PC operating systems and software Susman Godfrey LLP Position Specification, IT Tech Support, • Move, setting up and ship computers, peripherals, and printers, • Provide End User Support (Helpdesk) to employees in all offices on software applications used in the firm, • Prepare and support remote trial “Road Show” equipment, • Maintain and track inventory, • Assist with software installations/troubleshooting, • Participate in on-call rotation with other members in IT Department Experience Requirements • A minimum of three years' experience at least one prior job supporting a top Am Law 100 firm or a similarly sophisticated law firm environment required., • Ability to troubleshoot issues with mobile devices such as iPhones/iPads and Androids., • Troubleshooting local and network printing, email, connectivity, remote access, and hardware issues., • Windows 11 and Office 2016/365 certifications a plus., • Experience managing users, hardware repair and setting up and maintaining audio visual system., • Understanding of the Windows operating system to include making changes to the Windows registry, device drivers, TCP/IP Networking configuration, user personalization, security, networking. Ability to log, assign, prioritize, and escalate issues as appropriate to SGIT., • Excellent verbal, written, and listening skills, with the ability to communicate effectively with employees and all levels of management., • Superior organizational abilities, with the capacity to prioritize, meet deadlines, and manage multiple projects independently., • Enthusiastic, energetic, and team-oriented attitude, with a focus on fostering a work environment of open communication and trust.