Trabajos it helpdesk en Cape Coral, FloridaCrear alertas

Job Description IT Support Operations SpecialistAbout the Role We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives. The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes. Key ResponsibilitiesIT Helpdesk Support * Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments. * Support user assistance with Mac devices. * Assist with password resets, account management, software installations, and troubleshooting of common technical issues. * Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity. Employee Onboarding and Offboarding * Manage technical onboarding and offboarding processes. * Provision and deprovision user accounts across internal systems. * Assign and revoke system access according to company policies. * Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees. * Ensure proper device return and decommissioning during employee offboarding. * Maintain accurate records within the company's access management and asset tracking systems. IT Asset and Software Management * Track and manage company devices, licenses, and software subscriptions. * Assist with internal initiatives to review and optimize hardware and software usage across the organization. * Support cleanup and consolidation efforts related to unused or redundant tools and licenses. Security and Compliance Support * Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance. * Support IT security policies, documentation, and evidence collection as needed. QualificationsRequired * 2+ years of experience in IT support, helpdesk, or IT operations. * Experience supporting Microsoft, Google Workspace, and macOS environments. * Experience configuring and troubleshooting Mac devices. * Familiarity with user account management and access control. * Experience with device setup and IT asset management. * Strong troubleshooting and problem-solving skills. * Excellent communication and organizational skills. Nice to Have * Experience with identity and access management tools. * Familiarity with SOC 2 or HIPAA compliance processes. * Experience with any ticketing systems. * Basic understanding of IT security best practices.

Key Responsibilities Manage end-to-end IT procurement activities using SAP/SRM and GEP Source-to-Pay , including requisitioning, sourcing, negotiations, and purchasing Support category management initiatives through spend analysis, market research, and supplier consolidation Assist with RFI/RFP proc

Monitor system performance, availability, and security; troubleshoot incidents and resolve issues proactively Provide advanced technical support and act as an escalation point for complex IT issues. Support cybersecurity initiatives, including endpoint security, vulnerability management, and inciden

Key Responsibilities Lead enterprise-wide IT infrastructure projects, including data center operations, cloud migrations, and IT automation initiatives Oversee virtualization platforms, network infrastructure, and enterprise-level Active Directory environments Implement IT governance frameworks, cyb

Key Responsibilities Lead enterprise-wide IT infrastructure projects, including data center operations, cloud migrations, and IT automation initiatives Oversee virtualization platforms, network infrastructure, and enterprise-level Active Directory environments Implement IT governance frameworks, cyb