IT Support Operations Specialist
hace 2 días
Fort Myers
Job Description IT Support Operations SpecialistAbout the Role We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives. The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes. Key ResponsibilitiesIT Helpdesk Support * Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments. * Support user assistance with Mac devices. * Assist with password resets, account management, software installations, and troubleshooting of common technical issues. * Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity. Employee Onboarding and Offboarding * Manage technical onboarding and offboarding processes. * Provision and deprovision user accounts across internal systems. * Assign and revoke system access according to company policies. * Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees. * Ensure proper device return and decommissioning during employee offboarding. * Maintain accurate records within the company's access management and asset tracking systems. IT Asset and Software Management * Track and manage company devices, licenses, and software subscriptions. * Assist with internal initiatives to review and optimize hardware and software usage across the organization. * Support cleanup and consolidation efforts related to unused or redundant tools and licenses. Security and Compliance Support * Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance. * Support IT security policies, documentation, and evidence collection as needed. QualificationsRequired * 2+ years of experience in IT support, helpdesk, or IT operations. * Experience supporting Microsoft, Google Workspace, and macOS environments. * Experience configuring and troubleshooting Mac devices. * Familiarity with user account management and access control. * Experience with device setup and IT asset management. * Strong troubleshooting and problem-solving skills. * Excellent communication and organizational skills. Nice to Have * Experience with identity and access management tools. * Familiarity with SOC 2 or HIPAA compliance processes. * Experience with any ticketing systems. * Basic understanding of IT security best practices.