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A well-established professional services firm is seeking a Help Desk Technician to join its four-person IT Helpdesk team in the Hackensack, NJ office.This role is responsible for delivering high-quality technical support to internal users while maintaining strong service standards, responsiveness, a

Job Description JOB SUMMARY Our team is dedicated to ensuring our Clients' satisfaction remains our top priority. The role of the Senior Helpdesk Engineer is crucial in achieving this objective. This individual is responsible for handling escalated support requests within the Service Delivery Team, addressing issues that the Junior Helpdesk Technician may find challenging. The Senior Helpdesk Engineer collaborates with the Service Delivery Manager for guidance and support when necessary. RESPONSIBILITIES & TASKS Customer Service • Address and resolve escalated Helpdesk Tickets promptly., • Strive to provide Clients with a positive, efficient, and supportive experience., • Offer advanced remote troubleshooting assistance to Clients., • Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests., • Maintain thorough records of all work within our Ticketing System., • Ensure the proper maintenance of Client Documentation., • Separate tickets with multiple issues into individual tickets., • Review the RMM dashboard and implement remedial actions as per our established processes., • Escalate tickets requiring Service Delivery Manager support., • Keep Clients informed of the status of their tickets at each stage and notify them of any changes or outages related to their issue., • Submit Timesheets & Expense reports as outlined in SOPs., • Mentor Junior Service Team Members., • Adhere to the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher., • Follow Standard Operating Procedures (SOPs) for daily and weekly recurring tasks., • Comply with all security procedures and remain vigilant for security issues., • Identify opportunities for improvement and provide constructive suggestions for change., • Contribute effectively to the process of innovative change. Desired • Strong problem-solving abilities., • Excellent communication skills, emphasizing active listening., • Advanced knowledge of support tools, techniques, and technology used for service provision., • Proficiency in operating systems, business applications, printing systems, and network systems., • Advanced diagnostic skills for technical issues related to end-user hardware, software, and network devices., • Extensive experience and knowledge of working with the Microsoft 365 Platform., • Proficient in quick and accurate typing while engaging in phone conversations., • Passion for delivering exceptional Client Experiences., • Advanced understanding of IT Applications, Software, and Hardware., • Ability to communicate effectively in both technical and layman's terms., • Strong motivation to excel in a fast-paced IT environment., • Experience with Ticketing systems, RMM Tools, and PSA software., • Experience providing remote support., • Handling of Technical Service Tickets., • Professional IT Certifications such as Microsoft MCP, MCSA, or MCSE, ITIL, ITSM, etc., • Client Experience Certifications such as Helpdesk Habits, etc. For individuals seeking career advancement, the Senior Helpdesk Engineer role naturally leads to positions such as Service Delivery Manager or CTO. Company DescriptionAbout J. Harte Associates LLC J. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology. We believe great IT starts with great people. Our culture is built on: Clear and honest communication A commitment to continuous learning Supporting one another to improve every day Our team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers. If you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.About J. Harte Associates LLC\r\nJ. Harte Associates LLC is a growing Managed Services Provider (MSP) based in Southern New Jersey, focused on helping businesses run smarter, safer, and more efficiently through technology.\r\n\r\nWe believe great IT starts with great people. Our culture is built on:\r\n\r\nClear and honest communication\r\n\r\nA commitment to continuous learning\r\n\r\nSupporting one another to improve every day\r\n\r\nOur team works closely with clients to solve real business problems—not just technical ones. From cybersecurity to cloud solutions, we act as trusted advisors, not just service providers.\r\n\r\nIf you're looking to be part of a team where your ideas matter, your growth is supported, and your work has real impact, J. Harte Associates is the place for you.

Job Description Harwood Lloyd LLP, based in Hackensack NJ is seeking a motivated and detail-oriented Entry-Level Helpdesk Technician to support the technology needs for Harwood Lloyd's employees (including remote attorneys). This role provides hands-on experience with PC hardware deployment, workstation setup, troubleshooting, and Microsoft-based systems in a professional legal environment. The ideal candidate is eager to learn, customer-service focused, and capable of supporting day-to-day IT operations. ABOUT HARWOOD LLOYD Harwood Lloyd, LLP is a full-service law firm that proudly serves regional and individual clients by offering the personal attention and service of a boutique firm with the experience and quality of a large national firm. Today, our firm has grown to a roster of over 35 attorneys, each of whom has been carefully selected to ensure that we can meet the increasing demand for high levels of sophistication in every segment of the metropolitan area's expanding market. Harwood Lloyd's talent has been recognized by top publications in the legal industry, including US News - Best Lawyers in America "Best Law Firms," 201 Magazine's Top Lawyers, and Super Lawyers. Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally. HELPDESK TECHNICIAN Key Responsibilities • Deploy, configure, and maintain PC hardware, laptops, peripherals, and mobile devices, • Set up and provision new employee workstations, including hardware, software, and user access, • Provide first-level technical support for desktop, laptop, printer, and basic network issues, • Troubleshoot hardware, software, and connectivity problems in a timely and professional manner, • Support Microsoft platforms, including Windows OS, Microsoft 365, Outlook, Teams, and related applications, • Assist with system updates, patches, and routine maintenance, • Support basic security practices, including password resets, MFA setup, and endpoint security tools, • Maintain accurate inventory of IT equipment and assist with asset tracking, • Document issues, resolutions, and procedures as needed, • Escalate complex technical issues to senior IT staff or external vendors when appropriate, • Entry-level experience or coursework in Information Technology, Computer Science, or a related field, • Basic understanding of PC hardware, workstation setup, and troubleshooting, • Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, • General understanding of IT security concepts and best practices, • Strong problem-solving skills and attention to detail, • Excellent communication and customer service skills, • Ability to work independently and as part of a team, • Entry-level experience or coursework in Information Technology, Computer Science, or a related field, • Basic understanding of PC hardware, workstation setup, and troubleshooting, • Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, • General understanding of IT security concepts and best practices, • Strong problem-solving skills and attention to detail, • Excellent communication and customer service skills, • Ability to work independently and as part of a team, • Full-time, onsite position, • Requires moving, lifting, and setting up IT equipment (5–10 lbs.)

Job Description ▶︎ Job Details ・Job Title: Data Center Specialist - [6 month and renewable] ・Start date: April 1st 2026 ・Location: Clifton, NJ ・Work days: Mon – Fri. Occasional weekend work. ・Work hours: 7AM-3PM or 10AM-7PM (1 hour lunch time will be unpaid) ・Rate: $45 per hour We are seeking a Data Center IT Facility Specialist in Clifton, NJ Responsibilities; a) Perform and/or supervise cable installation and patching at data centers, b) Monitor power management and installation performed by the data center service provider at data centers, c) Work on the data center facility preparation with project managers as requested, d) Coordinate with the data center service providers for facility infrastructure work including installation of additional cabinet, cabling, and power for projects and daily operation, e) Assist and manage telecom carriers' onsite installation and/or troubleshooting at data centers, f) Create and update documentation such as; operation runbook, floor layout, cabinet layout, cable patching information, system update instruction, etc for the two data centers, g) Racking and stacking the devices in data centers, h) Obtaining price estimates, ordering, and billing with data center service providers and other vendors, i) Capacity planning for data center engineering J) Work on request/incident tickets k) Work on RMA/mails/shipping to/from the data centers l) Update related systems j) Create a monthly service report Qualification; • Minimum of 5 years of experience with data center work, • Minimum of 2 years of client-facing job, • Excellent communication skills in English, • Excellent coordination skills with multiple parties and stakeholders in order to complete a task in a timely manner, • User support/helpdesk experience a plus, • Availability to work on weekends and off-hours LvAPAE5Vyx

Job DescriptionTitle: Enterprise Applications Engineer Location: New Jersey Office (Hackensack) Job Summary:Seeking an Application Engineer whose primary focus will be ensuring the stability, availability, and supportability of the Firm’s Enterprise application stack. This person will work closely with the Enterprise Applications Manager, Accounting, Marketing, Records, and other firm personnel to ensure all applications run optimally and without interruption. Good communication, technical and analytical skills are required, with a heavy focus on Windows Server and SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades). Some programming knowledge would be a ‘nice to have,’ but expert knowledge is not required. Essential Job Functions and Responsibilities: • Administer, develop, and support the Firm’s Elite 3E platform. Including, but not limited to Thompson Reuters Elite 3E, Paperless Performa, Design Gallery (“DG”), Workspace, and Iridium., • Responsibilities within the firm’s financial/marketing application stack include:, • Scheduling month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching, • Inter-department coordination during system upgrades; assessing and communicating risk factors of upcoming upgrades, primarily when integrated systems cause a “trickle-down” effect, • Coordinate with application stakeholders and IT team to prioritize and address issues and future objectives for financial systems, • Responsible for testing financial system applications during system changes, enhancements, upgrades, and monthly system maintenance,, • Documentation of system setup, integrations, backup, and disaster recovery processes, • Communicates and informs the department and management of project statuses, issues, and proposed resolutions, • Manage vendor support tickets, • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth, • Research and evaluate new tools/technologies to improve the current application stack, • Utilize tools to protect application source code and maintain versioning., • Any additional responsibilities as required by management, • Other responsibilities include:, • Compulaw administration, maintenance and integrations, • Support requests/tickets escalated from the helpdesk team, • Documentation of processes/procedures, ‘how-to’ guides, and frequently asked question resolution, • Basic ‘end user’ application troubleshooting and maintenance such as: FasTax, B&A Forms, Allstate legal forms, LexisNexis etc.Knowledge, Skills & Abilities:, • 3+ years’ experience operating with legal accounting and time management software required, experience with Elite 3E preferred, • Fluency in the Elite 3E SQL database schema preferred or demonstrated ability to develop such fluency, • Experience with maintaining 3E Templates (“Design Gallery”), Workspace and BizTalk, • Proficiency in Elite Application Framework and Tools; Example: IDE, • Knowledge of 3E Solutions Manager a plus, • Proficiency in SQL reporting (“SSRS”), • Ability to learn functional and technical integration aspects of the firm’s applications such as Iridium, Foundations, Concur, • Experience administering Windows Server, • Solid technical foundation with the ability to troubleshoot, diagnose and resolve complex problems and implement solutions with minimal guidance, • Self-motivated person with excellent time management skills, • Strong analytical skills with the ability to communicate results, • Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise, • Proficiency in XML/XSLT transformation, • Knowledge of C# and Visual Basic .Net, HTML5 programmingEducation and/or Experience:, • Minimum 3 years’ experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission critical enterprise applications at a high level of availability., • Requires broad knowledge of the specialized and technical field of computer science, and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge., • 4-year college degree preferred, equivalent experience considered.Technical Skills & Requirements: Minimum of 5 years’ experience in the design, implementation and maintenance of Windows computer systems. Experience with Microsoft SQL required, working knowledge of Active Directory administration and maintenance a plus.

Strong understanding of LAN/WAN, TCP/IP, and DNS · Familiarity with ESX VMware virtualization is a plus · Experience with MS Windows Server desirable. Responsibilities: · Provide reliable and quality support in a production environment. Respond to events from the monitoring tools, with the goal o

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