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Job DescriptionJob Overview: We are seeking a versatile Field Service Engineer in a hybrid role. One who can seamlessly balance onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing environments, enjoys solving both technical and networking challenges, and is comfortable traveling between client sites in Florida (primarily Pompano Beach and Miami, with the possibility of additional locations) The successful candidate will support Cortavos managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage plus other technical issues that may arise. Youll take on tasks ranging from running network cables and installing access points to resolving end user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills. This hybrid field role requires: • Onsite support at multiple Florida client locations as required by customer needs (primarily Pompano Beach and Miami)., • Travel readiness with flexibility for short notice assignments. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. Responsibilities: • Onsite & Field Support, • Deliver hands-on support at client locations, serving as Cortavos technical representative., • Handle simple networking tasks, including: running network cables, installing access points, basic switch/router/firewall connectivity checks., • Assist with onsite troubleshooting of desktops, laptops, printers, and peripheral devices., • Support device imaging, deployment, and onboarding/offboarding of users., • Maintain clean and professional workspace setups, including cable management and workstation presentation., • Travel between client sites in FL (Pompano Beach, Miami, and others as needed). Helpdesk: • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed. Knowledgebase and CRM Management:, • Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services., • Maintain client information records, including gathering information about that client and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com) Hardware and Software Provisioning: • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices. Professional Development: • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Associate or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • 1 year of Managed Service Provider experience, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Ability to work after hours on-call rotation, • Valid U.S. drivers license with clean driving record., • Ability to travel regularly within Florida and on short notice, including overnight trips., • Bachelor's degree, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator., • Familiarity with IT hardware, software, and managed services technology., • Proficiency in Google Suite, particularly Gmail and Google Docs., • Working knowledge of Microsoft Intune., • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Unlimited paid time off, • Onsite work as needed, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Company mission: To work relentlessly with IT professionals to make their jobs easier; provide sound advice to meet technical and budgetary requirements; give peace of mind regarding infrastructure and cloud investments; and offer an exceptional customer experience from start to finish. Flexible work from home options available.

Job DescriptionCompany Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization., • Manage service level agreements (SLAs), incident response, and escalations., • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:, • Servers (Windows/Linux), virtualization (VMware/Hyper-V), • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD, • Corporate firewalls, switches, routers, and VPNs, • Cloud services (AWS, Azure, or GCP) and hybrid environments, • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2)., • Lead annual compliance audits., • Manage endpoint protection, MDM, MFA, and vulnerability management., • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools)., • Hire, mentor, and manage a high-performing IT support and infrastructure team., • Manage IT budgets, procurement, licensing, and vendor relationships., • Coordinate third-party support contracts and service providers., • Bring hands-on experience with hardware troubleshooting and system architecture., • Possess proven abilities to research, evaluate, and recommend new technologies.Qualifications Technical Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)., • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role., • Expertise in managing:, • Windows Server, Linux, Active Directory, and Group Policies, • Microsoft 365, Exchange Online, Intune, Azure AD, • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions, • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS), • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.), • Prior experience in a telecom or managed services provider (MSP) environment., • Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations)., • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders., • Strong problem-solving abilities with a customer-first mindset., • Willingness to be on-call or provide support outside of business hours when needed. Additional Information Benefits We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include: * 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. * Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. * Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. * Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers. We’re committed to helping you thrive both professionally and personally.

About Us We are a leading provider of managed print services, managed IT services, business phone systems, helpdesk support, Microsoft 365, and cloud virtual desktop solutions.We are dedicated to delivering exceptional service and innovative solutions to our clients, helping them optimize their busi

We are seeking an IT Support Specialist to provide technical support and help desk services for our Contact Center. Provide technical support for computer hardware, software, and peripheral - equipment; maintain helpdesk ticketing system. Maintain asset inventory and support disaster recovery initia

Graduate Assistant contract (GA, RA, TA)). The FIU Annual Security report is available online at:. Assist with the maintenance of the computer labs and digital displays Assist with video conferencing equipment setup.

Job DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is dedicated to identifying and attracting top talent across the nation. With a unique blend of cultural insight and professional expertise, we pride ourselves on creating an environment that fosters success for both employers and candidates.Ascension Global Staffing & Executive Search is seeking a Legal Administrative Assistant for its client's Miami office. The Legal Assistant is responsible for managing, producing and processing administrative and client-specific information in a manner that ensures the firm successfully meets its business and client service objectives. Providing support to timekeepers and working as part of a virtual support team, the Legal Assistant is responsible for complex work that requires knowledge of corporate practice, knowledge of the procedures and filing requirements of various government agencies, and knowledge of and adherence to compliance policies (e.g. conflicts of interest, privacy, deadline docketing, prohibition against release and misuse of inside information). A successful Legal Assistant will perform administrative and client-specific work in a manner that supports the firm's objective of distinguishing itself through exceptional service. The Legal Assistant serves as a "client relationship manager" and is responsible for integrating new clients into the firm's business structure, maintaining and managing critical client information, and coordinating and producing a high volume of client and administrative work. Responsibilities for this position may include those of a Project Assistant. Responsibilities: • Type, edit, format and proofread a variety of moderate to complex documents, including using "Styles" within Microsoft Word, adding embedded hyperlinks, and creating automated Tables of Contents, • Independently perform full range of administrative support (full calendar management, travel arrangements, meeting facilitation, expense tracking and reimbursement submissions and monitoring of disbursement payouts in time-sensitive matters), • File management and organization (both digital and paper). Establish and maintain client, departmental, and administrative files and workspaces in a timely manner using established firm and department protocols for iManage and document naming conventions, • Delegate work to firm resources (e.g., Word Processing, IT Helpdesk) and review the results to effectively complete work assignments, • Assemble documents in preparation for client transactions and agency filing deadlines, • Understand month-end closing schedule and remind timekeepers that time must be released in InTapp to meet closing deadlines, • Edit billing narratives according to firm time entry standards in CMS or Prebill Viewer, including performing tasks within the Prebill Viewer, • Manage and track administrative aspects of client/matter intake and management of the matter once opened, enter/obtain required information, identify New Business Intake "NBI" stage, finalize the draft engagement letter; communicate client billing standards and rates to appropriate individuals, ensure final engagement letter is provided to Matter Maintenance and stored in Virtual Files, • Leverage firm tools, such as the portal and firm workspaces, to locate information, e.g. timekeeper standard billing rates, firm discounted rates and rate ranges; firm time-entry standards and non-billable time recording, • Downloading documents to save in FileSite, • Create Share File sites for client matters with assistance from IT., • Prepare electronic and hard copy mailings, • Leverage QuickLook to obtain financial and other information, • Basic Lexis and internet research, as needed, • Work with other timekeepers and legal assistants when required to complete assignments and meet deadlines, • Remind timekeepers of deadlines and anticipate their needs to enable them to focus on client/firm related matters, • Anticipate timekeeper's needs and follow up to ensure they are satisfiedQualifications/Requirements:, • Minimum two to four years of legal secretarial experience, • Experience in handling a wide range of administrative tasks, • Experience making travel arrangements, • Ability to support multiple timekeepers in a fast paced, changing environment, • Ability to effectively manage conflicting priorities, • Excellent verbal, written, organization, analytical and interpersonal skills, • Outstanding client service and decision-making skills, • Ability to produce accurate draft documents from a variety of rough sources that are handwritten or 'pieced' together or from oral instructions, • Familiarity with procedures of courts and regulatory agencies, • Ability to work independently, with minimum supervision while also contributing to a team, • Demonstrates a high degree of professionalism, confidentiality, discretion and decorum, • Responsiveness to client communications practices and client contacts with the Firm, timekeeper/client needs and follow-up where appropriate, • Good understanding of basic business relationships and client confidentiality principles, • Proficient in the use of Microsoft Office (Word, Outlook, Excel and PowerPoint), Interaction, iManage, InTapp, CMS, PDF scanning, HotDocs, AccuRoute, Nuance PDF, Change-Pro, Metadact, Innova, Chrome River, Preview Biller, Internet searches, Rendezvous, Electronic Court Filing Systems, and ability to learn and use advanced software applications, • Become familiar with firm information resources

Job Description Job Description: A “Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support. Required Qualifications: · On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus. · Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education · IT Support experience with a Financial Services or Brokerage Firm preferred. · Strong organizational skills – the ability to effectively manage multiple tasks simultaneously. · Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. · Experience with Microsoft Office products, and general office computing tools. · Excellent communication, interpersonal and customer care skills. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently. Primary Responsibilities: 1. Software installation., 2. Troubleshoot, repair, and maintain software applications & infrastructure., 3. Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications., 4. Provide support for operating system drivers, software and firmware., 5. Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine., 6. Ensure client policies and procedures are followed, communicated, and adhered to., 7. Create and maintain support documentation., 8. Interacting with other support groups (local and global) within the firm across multiple platforms., 9. Record and manage all incidents and requests in ticket-tracking system., 10. Proactively inform management of trends, significant problems and expected delays., 11. On-call – Participate in rotating schedule providing afterhours and weekend support., 12. Take initiative to stay current on technology and participate in training programs. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 42 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Position Summary: As the IT Helpdesk Analyst, you will be responsible for being the front line of our IT support, responsible for handling all incoming technical support requests. You will be tasked with logging, tracking, and resolving a wide range of hardware and software issues. Your ability to quickly and effectively troubleshoot problems, provide clear guidance to users, and escalate incidents as needed will be key to ensuring a smooth and efficient workflow for our entire team. Key Responsibilities: • Incident Management: Answer calls to the Help Desk line and effectively log all vital information into our incident management software. You'll work to resolve issues on the first call whenever possible and accurately document all resolutions., • Technical Support: Provide first-level support via phone for issues including, but not limited to, new hire logins, password resets, troubleshooting error messages for a wide variety of business applications, and managing temporary account extensions., • Collaboration & Escalation: Route calls and incidents to other support teams when necessary, ensuring roughly half of the calls are escalated to the appropriate parties. You'll also follow up on assigned tickets to ensure timely and appropriate resolution., • User Communication: Walk users through common technical tasks and notify the user community of any production outages., • Availability: Work the required schedule of 11 AM EST - 8 PM EST.Qualifications:, • Experience: 1-2 years of experience in a Help Desk or technical troubleshooting role is required. We are open to candidates who have some IT experience in a different capacity, including recent college graduates., • Language: Fluency in both English and Spanish is an absolute must., • Technical Skills: Experience troubleshooting hardware and software is highly preferred. Knowledge of Google Applications or similar software is a plus., • Certifications: A Microsoft Certified Desktop Support Technician (MCDST) or other additional IT certifications are a plus., • Customer Service: Prior experience in a customer service role is highly desirable.Personal Attributes:, • Problem-Solving: Strong analytical and problem-solving skills with a quick-learning ability., • Reliability: You must be responsible, reliable, and disciplined., • Adaptability: The ability to handle a fast-paced environment with a high level of attention to detail and be willing to work flexible hours., • Communication: Excellent written and oral communication skills are essential for this customer-facing role., • Organization: Strong organizational skills and the ability to prioritize and delegate tasks when appropriate. Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionAbout Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. • Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs, • Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Requirements • 1+ years of IT support experience, • Strong Windows 10/11 and basic macOS support skills, • Experience with printer and peripheral device troubleshooting, • Basic networking knowledge (TCP/IP, DNS, DHCP), • Basic understanding of Active Directory, • Familiarity with ticketing systems, • Ability to research solutions independently, • Self-sufficient problem solver - After initial training, you'll own issues from start to resolution, • Fast learner - You'll be learning multiple systems quickly in a fast-paced environment with many moving pieces, • Proactive - Spot problems before they escalate, suggest improvements, • Perform basic network troubleshooting (connectivity, wireless, IP configurations), • Image and deploy computers using established processes, • Manage IT assets: receiving, labeling, checking in/out, inventory tracking, • Create system accounts as needed (training provided), • Reset passwords and unlock accounts, • Document solutions in Confluence knowledge base, • Research and implement fixes independently, • Respond to helpdesk tickets within SLA, • Escalate complex issues to IT management or engineering teams Work Schedule • Standard: Monday to Friday, • Must be flexible to adapt to inspections, audits, or urgent compliance/quality needs Pay Range$50,000—$51,000 USD Benefits: • 401(k) with up to 4% matching, • Medical, dental, vision and life insurance, • Paid time off If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.

Job DescriptionJob Purpose: IT Systems Engineer Support will perform basic IT support functions including triage, initial response, and remediation of desktop hardware issues including desktop operating system and peripherals such as printers. Depending on the market served, this individual may provide support for multiple schools including phone support and remote access for locations outside the immediate geographic area. In markets with multiple locations this person must provide dependable transportation to travel from one location to another at a moment’s notice. The individual will interface with the National Support Center IT Helpdesk and may also serve as an IT focal point for support of ALS employees on travel. Primary Responsibilities: • Supports the technology in the learning environment that is aligned with academic goals and educational objectives., • Resolve common issues with workstations, printers, and other associated devices including repair of desktop computers, printers, etc., • Works directly with contracted hardware maintenance firms to guide them to trouble spots, identify the problems, and to repair items under warranty., • Frequently tours all classrooms and learning communities to insure that all workstations and peripherals are operational, • Log or respond to IT trouble tickets originated by staff, contracted monitoring vendors, and Support Center Helpdesk., • Log and manage technology inventory and asset control., • Provide updates to IT trouble tickets including documenting solution and providing explanation to end users., • Provides positive support for all staff and students within the classroom in conjunction with overseeing and monitoring use of resources and equipment., • Helps to support the technology in an effective classroom environment that encourages a positive, orderly and purposeful student learning atmosphere utilizing technology as a learning tool., • Facilitates on-going refresh of software image and technology readiness in concert with IT Helpdesk and management., • Utilizes remote support tools and processes to provide support to devices regardless of location., • Provides support within the classroom by demonstrating adeptness, in working with PC hardware and performing problem solving techniques., • Responds promptly to school staff members regarding technology support issues., • Serves as a repair liaison by greeting and escorting on-site repair personnel, verifying repair activity, and closing out service requests. This may include PCs, printers, network switches, routers, servers, and other aspects of technology that require on-site repairs by vendors., • Prepares equipment for shipping, receives new equipment, and assists with return of defective components., • Performs all other support duties as deemed necessary, which are aligned in accordance with ALS policy and procedures that ensures technology support for educational and behavioral goals are achieved., • Off hour support for critical outages, • Other duties as assignedJob Requirements and Prerequisites:, • Associate degree in Technology or related technology field or equivalent experience required., • Prior experience with PC hardware and software, printers, Microsoft Windows Desktop Operating Systems, Microsoft Office suite, and/or other products., • A+ certification or equivalent is required., • Excellent written and oral communication skills and the ability to express themselves verbally in a clear and concise manner., • Excellent organization and time management skills. The ability to manage task and issues at multiple locations including inventory and asset management., • The ability to lift and carry equipment weighing up to 50 pounds., • The ability to travel as needed is required., • Good problem solving, customer service and telephone skills., • Good interpersonal skills as well as the ability and willingness to follow instructions given by offsite Help Desk personnel are required. BiMgMY0UEi

Job Description Support Specialist is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets. This is an in office position, and will be required to have their own car and report to our main office during working hours. RESPONSIBILITIES • Contact clients on support issues via Phone and Email, • Support multiple clients via remote session, • Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner, • Able to work from home in a quiet area with Internet access. REQUIREMENTS • 2 years support specialist or Help Desk related support experience, • 2 years operating systems experience (Windows Server and workstations), • Network experience (2 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router., • Experience designing, installing and supporting networks in multiple environments for various clients., • Microsoft Certificates a plus., • Strong proficiency and understanding in Windows Domain workstation software installation and support, • Basic knowledge of Microsoft Office applications, • Demonstrated experience implementing IT projects., • Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems, • Proven dedication to enabling continuous operations, • Strong interpersonal and relationship-building skills, conducive to team development, • Excellent verbal and written communication skills, • Must possess a valid driver’s license and car as driving to client locations is required ** . Internal/External Contacts: • Daily interaction with multiple clients pertaining to technical issues. Working Conditions:

Job Description Support Specialist Level II will be required to go onsite and remote support for multiple clients; applying time management and technical skills to ensure proper completions of support tickets. Must be able to drive their own cars which will be reimbursed. RESPONSIBILITIES • Contact clients on support issues via Phone and Email, • Support multiple clients via remote session, • Escalation to Support Level I support, • Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner, • Able to work from home in a quiet area with Internet access if needed, • Research and handle new technology projects REQUIREMENTS • 4 years support specialist or Help Desk related support experience, • 4 years operating systems experience (Windows Server and workstations), • Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router., • Experience designing, installing and supporting networks in multiple environments for various clients., • Microsoft Certificates a plus., • Strong proficiency and understanding in Windows Domain workstation software installation and support, • Advance knowledge of Microsoft Office applications, • Demonstrated experience implementing IT projects., • Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems, • Proven dedication to enabling continuous operations, • Strong interpersonal and relationship-building skills, conducive to team development, • Excellent verbal and written communication skills, • Must possess a valid driver’s license and car as driving to client locations is required and will be reimbursed. . Internal/External Contacts: • Daily interaction with multiple clients pertaining to technical issues. Working Conditions:

Job Description Who We Are PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel. With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience. PS aims to be in every major airport in the US. Position: IT Technician PS is looking for a team-focused IT Technician who is highly skilled in corporate computer systems and office technology support. Duties include installing hardware and troubleshooting computer issues and responding to IT helpdesk tickets from our company employees, including other locations in a timely manner. The IT Technician will collaborate within the department on a regular basis and assist in identifying the best tools to improve our tech functions. The ideal candidate is great at problem-solving, up to date on top technology systems, including core IT concepts (SaaS, networking, ITSM, etc.), and can quickly tend to employee needs with great customer service. This position will report to the Senior IT Manager IT Technician Duties and Responsibilities The IT Technician will aim to keep the technology at PS in top working order and accessible to all team members. They will work closely with his/her team, ensuring each work ticket is thoroughly resolved and all components are in working order. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Key Responsibilities • Act as an extension of the PSHQ IT department, ensuring that all corporate IT policies, procedures, and security measures are effectively implemented., • Perform system installation, administration, maintenance, and troubleshooting for all PS corporate technologies including, but not limited to, workstations, mobile devices, office applications, IAM, point of sales (POS), VOIP devices, and audio/visual systems., • Perform basic network management, including installation, monitoring, maintenance, and security., • While adhering to ITSM best practices, provide exemplary support and customer service to PS employees in and other locations as needed., • Responsible for asset management that includes tracking, managing, and maintaining IT hardware and software throughout the lifecycle., • Act as an onsite representative and liaison for PSHQ IT department when working with external vendors as well as internal stakeholders., • Support and collaborate with relevant stakeholders and team members on corporate IT projects during development and post deployment, to ensure systems meet expected outcomes., • Create and maintain documentation of procedures, configurations, and runbooks., • Provide orientation and guidance to users on how to operate new software and computer equipment., • Maintain local server room and IT workplace, • Documentation and maintenance of procedures, configurations, and runbooks., • Ability to work weekends, holidays, and after hours., • Experience in IT Service Management with a strong understanding of the ITIL framework., • Hands-on experience with ITSM tools such as ServiceNow, Freshservice, etc., • Demonstratable proficiency working with and supporting core operating systems (Windows/Apple/iOS)., • Basic understanding of networking concepts such as IP configuration, LAN/WAN administration, and switching/routing, • Proficiency in maintaining, configuring, and installing computer hardware systems/peripherals., • Solid familiarity with core Microsoft Office applications., • Licenses: A+, Network+ highly preferred Soft Skills: • Communication: Effective communication and interpersonal skills, with a focus on maintaining solid relationships between the IT dept and vendors/stakeholders at all levels., • Independence: Be able to operate independently, with minimal in-person oversight while being self-motivated to excel beyond the tasks at hand., • Education: Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience., • Experience: 2-3 years’ experience in a corporate customer service environment., • Travel to PSHQ or other terminal locations as needed, • Job Type: Full-Time and On-Site M-F, • Work Location: Openings at PS DFW and PS MIA locations Full-Time Employee Benefits Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability. • 401K retirement plan with company matching., • Health and Dependent Care FSA and HSA with company matching., • A great career path with promotion opportunities Compensation range $31.00 - $33.65/hour (depending on experience). Overtime opportunities available. This is a full-time, non-exempt role.

Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems. Ability to deal with problems involving several concrete variables in standardized situations. Reasoning Ability: Ability to apply common sense understanding to carry out instr

Familiarity with RMM tools like. Opportunities to work with cutting-edge technology. Competitive compensation and benefits package.

Familiarity with ticketing systems and ability to communicate effectively with end-users. Assist the VP of IT in planning and executing IT initiatives, including system upgrades, automation, and AI-based tools. This hands-on role involves providing technical support, deploying and configuring IT equ

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal op