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Job Description Position Summary: The Systems Engineer is a subject matter expert in how applications and systems are used in the organization. This individual is aware of external environmental factors that may affect how the end users use technology and proactively works to streamline potential issues resulting from those factors. Responsibilities: • Anticipate problems, evaluate processes & procedures, and develop/implements solutions as needed in the organization’s applications and core infrastructure systems;, • Interact with application/network/security vendors/partners for project implementations and/or break/fix issues., • Provide level two day to day support to the OrthoNY helpdesk for application, infrastructure and other technical issues;, • Regularly develop and maintain documentation that corresponds to changes in the organization’s infrastructure;, • Provide support to greater OrthoNY IT team for maintenance/projects/initiatives as directed by Manager;, • High School Diploma required, college degree preferred;, • 7 years’ recent technical experience in systems administration, including server, storage and application management required; 10 years preferred;, • A+, VCP, Citrix, CISSP certifications desired;, • Advanced proficiency in Windows OS, Office 365, Active Directory, Cisco, VmWare, Citrix, Iguana (HL7 Interfaces), and Anti-Virus required, • This position requires travel between all OrthoNY locations (generally located in Albany, Schenectady, and Saratoga counties); approximately 25% of the time., • Will periodically require long hours and/or calls or work outside normal business hours., • This position will participate in an on-call rotation for off-hours emergencies.

Job DescriptionSalary: $70K - $80K Position Overview The IT Support Coordinator provides Level II support for the day-to-day operations of the organizations technology environment. This includes computer systems, networks, programs, infrastructure, user support, databases, and mobile technologies. A strong customer service mindset is essential, as this role is the first point of contact for technical issues and technology needs across the company. Responsibilities • Provide timely and effective helpdesk support to end users, ensuring a positive and professional customer experience., • Maintain and administer corporate IT systems including hardware, software, networks, and user access., • Triage, troubleshoot, and resolve technical issues; identify recurring problems and recommend long-term solutions., • Manage company mobile and internet plans; evaluate providers and negotiate contracts as needed., • Track, maintain, and support all IT assets, including computers, tablets, smartphones, and networking equipment., • Set up and maintain technology infrastructure in main and field offices, including network connectivity and access control., • Collaborate on evaluating, recommending, and integrating technology solutions that align with company needs and existing systems., • Create, update, and enforce standard operating procedures (SOPs) for IT-related processes., • Coordinate IT training, manage small to mid-size technology projects, and oversee third-party vendors and consultants., • Perform other related duties as assigned. Experience & Requirements • Associate degree in Computer Science or related field preferred; 57 years of relevant technical experience may be considered in lieu of a degree., • Strong understanding of IT security principles and best practices., • Proven ability to support users with patience, clarity, and a service-oriented approach., • Comfortable working with staff across departments and job sites, including remote field locations., • Ability to adapt to changing priorities and manage multiple tasks simultaneously., • Detail-oriented with strong organizational skills., • Excellent verbal and written communication skills., • Self-directed with a proactive problem-solving mindset., • Dependable team player with a strong work ethic., • Must have access to reliable transportation and a clean driving record, as this role requires travel to remote offices and job sites. Supervision This position may oversee the activities of an intern. Physical May lift up to 50lbs; frequently lifts or carries objects weighing up to 25lbs Benefits • Competitive Wages, • Health & Dental with generous employer contribution, • Supplemental Insurances (Vision, FSA, Dependent Care, Short-term Disability, Critical Illness, etc.), • Paid Holidays, • Generous PTO, • Employee Stock Ownership Plan (ESOP), • and more! Rifenburg Companies follow EEO Federal and State guidelines prohibiting employment and job discrimination. It is the policy of Rifenburg Companies to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, carrier status or any legally protected status. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training including apprenticeship and on-the-job training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end-user support services to staff members and assist in maintaining the day-to-day technology operations at ESD. This role requires a team player who can identify, troubleshoot and resolve computer and software related issues in a timely and courteous manner. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels of the organization. WORK PERFORMED: • Assist all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/Webex webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required., • Assist with IT Disaster Recovery efforts, testing and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: • Proven experience in an IT user support role, with a demonstrated record of effectively troubleshooting and resolving user-facing hardware and software related issues in a dynamic business environment., • Knowledge of IT support systems, network infrastructure, computing peripherals, and basic security principles, with hands-on experience in deploying end-user computer related equipment., • Outstanding communication, and interpersonal skills, with the capacity to engage with diverse stakeholders at various organizational levels., • Analytical mindset with problem-solving capabilities and attention to detail. Knowledge required: Knowledgeable in Active Directory and O365; MS Windows 11; Mac OS; iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications and firmware; Web-based video conferencing tools; VDI support; Familiarity with all ESD supported applications. Strong interpersonal and organizational skills. Employee Relations: Role requires analytical and active listening skills; as well as the ability to multi-task and manage daily workload. Must work with end users at all levels of the organization.

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Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

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With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driv

With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driv

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

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If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). With Uber, you can cash out your earnings up to 5 times a day with Instant Pay. If you have previous employment experience in trans

Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job,

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