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Job Description Helpdesk Technician II Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more. Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence. Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect. Job Description The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person. • Understand and comply with all WPI policies, procedures, and corporate safety program., • Act as the first point of contact for WPI staff requiring IT support., • Act as an escalation point for tier 1 Help Desk Technicians., • Answer end user queries in person, via email, and over the phone., • Manage assigned tickets in accordance with established service level agreements., • Monitor the help desk queue and assess priority of incoming tickets., • Identify issues, troubleshoot, and resolve issues to the end users' satisfaction., • Troubleshoot connectivity, network, and client VPN issues., • Install, maintain, and troubleshoot client applications., • Troubleshoot and resolve email-based issues., • Coordinate with senior team members to escalate complex problems., • Document all support tickets in IT ticketing software., • Update and reconcile IT inventory., • Order new client computers and provision for use., • Reimage existing client computers and migrate user data., • Order and provision smart phones, iPads, and VOIP phones for WPI staff., • Troubleshoot telecom and mobile device issues., • Perform hardware repairs and upgrades., • Create and maintain documentation for internal processes., • Other duties as assigned. Requirements Basic Requirements • Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience., • Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation., • Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily., • Employs a customer focused attitude towards all job duties., • Must be team-oriented and thrive in a result oriented, fast paced environment., • Must be able to break down problems both known and unknown in a logical, efficient manner., • Strong knowledge of MS Windows operating systems., • Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc)., • Competency with hardware and software troubleshooting., • Competency with common mobile products (iPhone, iPad, Android devices)., • The ability to learn and apply new concepts quickly., • Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance. Benefits At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life. In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer: • Competitive pay, • Incentive bonus plan, • 401(k) retirement savings plan with match, • Medical, prescription drug, dental and vision insurance plans with flexible spending account option, • Life insurance, accidental death, and disability benefits, • Flexible paid time off policy and paid holidays WPI is a background screening, drug-free workplace. This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice. Full compensation packages are based on candidate experience and certifications. Utah pay range$60,000—$70,000 USD

Job Description We are seeking a committed Helpdesk Admin to be part of our team at Celtic Bank. The IT Helpdesk Administrator is responsible for providing first-level technical support to employees across the organization. This position also supports basic security and risk mitigation activities by assisting with the identification and escalation of potential security concerns. The Helpdesk Admin requires strong technical acumen, customer-service skills, and the ability to work both independently and collaboratively within the IT department. WHAT YOU’LL DO AT CELTIC BANK • Provide technical assistance and support for hardware, software, and network[1]related issues in a timely and professional manner., • Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment., • Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures., • Perform computer imaging and deployment, including operating system installation, configuration, and setup., • Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal., • Provide technical support for Windows 11, Android, and iOS devices., • Assist with patching and device management activities through BigFix., • Prior experience in a help desk or technical support role within a corporate environment., • Understanding of general information security risks, including patching practices,, • secure configurations, and user access hygiene., • Strong analytical, problem-solving, and troubleshooting abilities., • Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users., • Okta (user authentication, MFA support, application access)., • Active Directory (account administration, group membership management)., • Intune Company Portal (device enrollment, application deployment)., • Windows 11 operating system., • Android and iOS mobile platforms., • Printers and multifunction office devices., • Medical, dental, vision, • 401(k) with employer match, • Life and long-term disability coverage, • HSA and FSA plans, • Holidays and paid time off requests, • Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!) Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans. Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Physical and Other Requirements This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc., • Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English., • Work Model: The employee in this position will work either a fully Onsite or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions., • Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.

Job Description At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. We are hiring a part time IT Support Technician in Salt Lake City, Utah!! The Helpdesk Technician provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands-on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction. • Salary: $26.18 - $28.85 per hour, • Robust paid time off program with enhanced benefits as you grow with us, • 15 paid holidays annually, including your birthday, • 401(k) employer matching (up to 5%), • Opportunity for annual merit increase and annual bonus, • Previous helpdesk, technical support, or IT-related internship experience preferred but not required, • Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users, • Must have excellent verbal and written communication skills, • Must be organized, able to follow instructions precisely, and manage time effectively, • Must have the ability to work accurately under pressure with high attention to detail, • Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration, • Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN, ACLs, etc.), • Provide prompt and professional first-level technical support via phone, email, chat, ticketing system, or in-person for hardware, software, and connectivity issues, • Troubleshoot and resolve common end-user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues), • Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.), • Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups), • Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems, • Accurately log, track, update, and close support tickets in the organization's ticketing system, • Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress, • Create and maintain simple knowledge-based articles and user self-help guides For more details on testimonials, simply follow the link below and scroll to the bottom. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Posted by ApplicantPro

Job DescriptionSalary: $20 - $30/Hr DOE Position Overview Reports To: IT Director Midwest D-Vision Solutions/Midwest Commercial Interiors is seeking an IT Support Specialist (early-career to mid-level) to provide high-quality end user support and assist with broader IT initiatives that promote efficiency, security, and long-term growth. This role is ideal for someone who genuinely enjoys helping others, communicates clearly, and is committed to learning and growing within their IT career. While prior experience is valuable, we place greater emphasis on personality, professionalism, and a strong service mindset. The right candidate will be dependable, curious, and eager to develop their skills with guidance and hands-on experience. The IT Support Specialist will serve as a friendly and trusted point of contact for employees while also gaining exposure to larger IT projects and modern technologies. Key Responsibilities • Provide day-to-day technical support for end users, including troubleshooting hardware, software, and basic network issues, • Respond to helpdesk tickets, phone calls, and walk-up requests in a professional and timely manner, • Support Microsoft Windows environments, Microsoft 365, printers, mobile devices, and common business applications, • Assist with onboarding and offboarding of employees, including device setup, account provisioning, and access management, • Document issues, resolutions, and procedures to help improve internal IT processes, • Escalate complex issues appropriately while maintaining clear communication with users, • Assist with IT projects such as system upgrades, deployments, automation initiatives, and process improvements, • Strong customer service and interpersonal skills with the ability to communicate clearly with non-technical users, • Basic to intermediate knowledge of Windows operating systems and common business software, • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Ability to troubleshoot and think through problems in a structured, logical way, • Willingness to learn new technologies and take on increasing responsibility, • Strong organizational skills and attention to detail, • Prior experience in a helpdesk, desktop support, or technical support role, • Basic understanding of networking concepts (DNS, DHCP, VPNs), • Experience with ticketing systems and documentation tools, • Exposure to cybersecurity tools, remote support tools, or cloud platforms such as Azure, • Experience working with Active Directory (user accounts, groups, permissions) is preferred, • Opportunity to grow within the IT department and expand technical skills, • Hands-on experience with real-world IT projects and modern tools, • Supportive and collaborative work environment, • Competitive compensation based on experience We value people who take pride in their work, treat others with respect, and are motivated to continuously improve. This role offers a clear path for growth, mentorship, and the chance to make a meaningful impact across the organization. How to Apply Interested candidates should submit a resume and brief cover letter outlining their experience and interest in the role. Thank you for your interest in joining Midwest D-Vision Solutions/Midwest Commercial Interiors.

Job Description At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. We are hiring a full time IT Support Technician in Salt Lake City, Utah!! The Helpdesk Technician provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands-on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction. • Salary: $49,000 – $54,000 per year, • Robust paid time off program with enhanced benefits as you grow with us, • 15 paid holidays annually, including your birthday, • 401(k) employer matching (up to 5%), • Opportunity for annual merit increase and annual bonus, • Previous helpdesk, technical support, or IT-related internship experience preferred but not required, • Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users, • Must have excellent verbal and written communication skills, • Must be organized, able to follow instructions precisely, and manage time effectively, • Must have the ability to work accurately under pressure with high attention to detail, • Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration, • Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN, ACLs, etc.), • Provide prompt and professional first-level technical support via phone, email, chat, ticketing system, or in-person for hardware, software, and connectivity issues, • Troubleshoot and resolve common end-user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues), • Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.), • Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups), • Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems, • Accurately log, track, update, and close support tickets in the organization's ticketing system, • Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress, • Create and maintain simple knowledge-based articles and user self-help guides For more details on testimonials, simply follow the link below and scroll to the bottom. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Posted by ApplicantPro