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Job DescriptionCompany Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization., • Manage service level agreements (SLAs), incident response, and escalations., • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:, • Servers (Windows/Linux), virtualization (VMware/Hyper-V), • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD, • Corporate firewalls, switches, routers, and VPNs, • Cloud services (AWS, Azure, or GCP) and hybrid environments, • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2)., • Lead annual compliance audits., • Manage endpoint protection, MDM, MFA, and vulnerability management., • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools)., • Hire, mentor, and manage a high-performing IT support and infrastructure team., • Manage IT budgets, procurement, licensing, and vendor relationships., • Coordinate third-party support contracts and service providers., • Bring hands-on experience with hardware troubleshooting and system architecture., • Possess proven abilities to research, evaluate, and recommend new technologies.Qualifications Technical Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)., • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role., • Expertise in managing:, • Windows Server, Linux, Active Directory, and Group Policies, • Microsoft 365, Exchange Online, Intune, Azure AD, • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions, • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS), • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.), • Prior experience in a telecom or managed services provider (MSP) environment., • Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations)., • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders., • Strong problem-solving abilities with a customer-first mindset., • Willingness to be on-call or provide support outside of business hours when needed. Additional Information Benefits We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include: * 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. * Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. * Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. * Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers. We’re committed to helping you thrive both professionally and personally.

Job Description INTERMOUNTAIN FARMERS ASSOCIATION, a regional agricultural cooperative, is seeking qualified and experienced individuals to fill the position of Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah. Responsibilities • Serve as the first point of contact for technical support requests via phone, email, and ticketing system., • Diagnose, troubleshoot, and resolve basic technical issues related to desktop computers, laptops, mobile devices, printers, point of sale peripherals, and software applications., • Assist users with password resets, account access with multi-factor authentication, and basic network connectivity problems., • Install, configure, and deploy new IT equipment and software as directed., • Accurately record, update, and document all support requests and resolutions in the IT ticketing system., • Escalate complex or unresolved issues to Tier 2 support or other appropriate teams when necessary., • Contribute to the internal knowledge base by creating and updating support documentation., • Education: High school diploma or GED required. An associate's degree in Information Technology or a related field is preferred., • Experience: 0–2 years of experience in an IT support or helpdesk environment is required; internships count., • Technical Skills:, • Familiarity with Windows 10/11 operating systems., • Proficiency with Microsoft Office Suite or Microsoft 365., • Experience with a ticketing system (e.g., ServiceNow, Jira)., • Basic knowledge of Active Directory and Microsoft 365 Admin Center for password resets and user account management., • Understanding of basic networking concepts., • Soft Skills:, • Exceptional communication skills, both written and verbal., • Excellent problem-solving and analytical abilities., • Strong customer service orientation and a patient, professional demeanor., • Ability to work effectively both independently and as part of a team., • CompTIA A+ or other relevant technical certifications., • Experience with remote support tools (Atera, Splashtop, Anydesk, etc.). BENEFITS: This is a full-time position that includes a comprehensive benefits package including medical and dental insurance, vision reimbursement plan, generous 401K matching, life insurance, long-term disability, vacation and sick time, paid holidays, employee discounts on store purchases as well many other incredible benefits. IFA is an Equal Opportunity Employer Job Posted by ApplicantPro

This is an onsite and in-office position based in Salt Lake City, UT. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is commi

Fountain is a multi-product suite, so it’s pertinent to the success of the team to stay up-to-date with product updates, new features, and industry trends to provide informed support. As a Technical Support Specialist, you will have the opportunity to maintain relationships with some of the bigges