Trabajos it helpdesk en Rochester, New YorkCrear alertas

Job Description About RED-Rochester RED-Rochester LLC, is the primary utility provider and district energy supplier for the 1,200-acre Eastman Business Park, one of the world’s most comprehensive industrial campuses located in Rochester, NY. RED-Rochester owns and operates a highly reliable and efficient utility infrastructure that delivers a full suite of services—utilizing high pressure industrial boilers and a gas turbine-supporting electricity, steam, chilled water, and other critical utilities across the park. These services are distributed through a dedicated microgrid and industrial systems designed to meet the demands of diverse industrial and commercial tenants. RED-Rochester Mission Statement Through our unwavering commitment to safety, reliability, environmental stewardship, and community, we strive to be a trusted utilities provider that drives sustainable development, powers progress and leads the way towards a greener and brighter future. Position Summary: Responsible for the reliable, secure, and cost-effective design and operation of RED’s IT/OT systems. Must ensure efficient and productive utilization of financial resources and IT/OT assets to minimize unplanned downtime and avoid impacting utility plant operations. Must ensure best practices are followed to implement effective cybersecurity for RED’s IT and OT infrastructure. Must follow all company procedures to maintain a safe workplace and comply with all regulatory requirements. Essential Duties & Responsibilities: • Ensure all IT and OT systems are highly reliable and cost effectively maintained., • Engineer networks for IT and OT systems – design and implementation of network segmentation, configuration of network switches and firewalls, identification and remediation of network vulnerabilities, designing and implementing in-house expansion and upgrades of network equipment, etc., • Act as owner of RED’s Operational Technology (OT) PWCS cybersecurity monitoring/backup/patching system- deploy patches to control system servers/workstations/controllers, design and implement monitoring of control system assets and network equipment, utilize existing cybersecurity tools to monitor systems, and recommend/implement additional monitoring to improve security and reliability., • Support other departments within RED that require new software applications/tools – vet new tools for security and functionality with existing systems, design integrations with existing systems and support implementation of new applications., • Coordinate external vendors to perform annual IT cybersecurity assessments and penetration testing. Work independently and with other IT staff to remediate physical, network, server, application, and end-user issues identified during testing., • Manage vulnerability scanning tool and remediate issues identified by the tool., • Develop disaster recovery plans for IT network, IT applications, Windows Hybrid 365 environment, and OT network. Perform periodic disaster recovery exercises., • Administer RED’s Windows Hybrid M365 environment and Intune device management., • Manage RED’s various IT & OT servers (both physical and virtual, both Windows and Linux operating systems)., • Administer company-provided cell phones and VOIP phone system., • Administer security camera system and provide front-line troubleshooting for camera issues., • Administer physical access control system and provide front-line troubleshooting for access control issues., • Develop and implement effective IT Preventative Maintenance (PM) programs to improve equipment reliability (patching, hardware cleaning, periodic upgrades, etc.), • Administer nearly all cloud-based and locally-hosted applications used by the company: VelocityEHS, TagsPro, Bluebeam, M365, OSIsoft PI system, Maximo, CompliantPro, ESRI ArcGIS, AutoCAD, CEMS, etc., • Along with other IT staff, act as support escalation point when our MSP helpdesk is unable to resolve end-user issues. (Users are directed to our MSP for basic/primary helpdesk support to free up our internal IT team to tackle more complex issues.), • Assist Manager and I&C Engineers in building monitoring of plant, network, and control system assets in OSIsoft PI system., • Manage and implement small and medium-size IT system projects. Must be able to marshal the people and resources needed to successfully plan, schedule and execute projects on time and on budget., • Assist manager in developing future budgets and managing current year IT team budget., • Build detailed documentation of all IT and OT systems and networks. Education and/or Experience: • Bachelor's degree preferred (in related discipline such as Computer Science, Network Administration, Cybersecurity, Statistics, Science or Engineering), OR an equivalent combination of education & additional experience (such as an Associates’ degree, relevant training in the US Military, etc.), • Minimum 5 years’ hands-on experience with Windows domain environments/Microsoft 365, server VM administration, end-user desktop support, and network administration., • Operational Technology system experience (networking for SCADA or DCS) strongly preferred., • Current CompTIA A+ holder (or ability to obtain within 1 year of employment), current CCNA holder (or ability to obtain within 1 year of employment) and current CCNP holder (or ability to obtain within 2 years of employment), • OSIsoft PI data collection system experience is a plus. Competencies: • Dedication to customer service and understanding that our most important customer is RED’s Operations team., • Network Engineering skills (Cisco and Fortinet network equipment configuration experience preferred)., • Windows domain and M365 administration skills., • Fundamental understanding of electrical, mechanical, and controls systems preferred., • Ability to work independently., • Must be a results-driven self-starter with the desire to maximize reliability and security of IT systems in a dynamic operating environment., • Demonstrates a high level of emotional intelligence and is able to communicate in a calm, professional manner in stressful environments., • Able to communicate and explain technical ideas in layman’s terms to assist leadership, end users, and others without technical expertise in making informed decisions., • Able to adjust easily to rapid change, possesses a strong sense of urgency, and is able to work well under pressure., • Technical problem solving, analytical and decision making skills are required., • Strong attention to detail and strong documentation skills required., • Possesses excellent written and oral communication skills in English. Work Environment: • A combination of office, server room, and heavy industrial park conditions., • Must go in-the-field to support employees where they work with IT equipment – typically office or shop spaces, but occasionally includes areas deep inside utility plants. Work takes place in areas that are noisy and which may be very dirty. Physical Demands: • Able to operate computer keyboard, printers, copiers, etc., • Visual and hearing ability., • Able to move between buildings in Eastman Business Park which may require climbing multiple flights of stairs from time-to-time., • Must have a valid driver’s license and willingness to use a company or personal car to travel about Eastman Business Park which covers approximately 5 square miles. Work Environment Location: Eastman Business Park, Rochester, NY Travel: Limited to travel within the park grounds, as required. Compensation As required by multiple state pay transparency laws, RED-Rochester provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $120,000 to $155,000 annually. This position is also eligible to participate in the Company’s annual bonus program. Benefits In addition to our competitive compensation practices, we offer a strong benefits package that includes: • A generous time off program, • Upon hire, up to 156 hours of accrued vacation time, • Personal time of 3 days annually, • 10 company-paid holidays, • Annual bonus program (dependent on position), • Medical Insurance, Dental Insurance, and Vision Insurance plans, • Company paid Life Insurance/Short Term Disability/Long Term Disability, • Flexible Spending Account (FSA) and Health Spending Account (HSA) options, • 401(k) with immediate vesting and a competitive company match, • Educational assistance program RED-Rochester is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Top Skills:1. Tier 2 Troubleshooting and Ownership The ideal candidate can take ownership of complex issues end‑to‑end, perform deep troubleshooting, and drive resolution without constant supervision. 2. Customer Service and Professional JudgmentStrong professional presence with the ability to support staff and leadership calmly and confidently. 3. Enterprise Endpoint Support in a Hybrid EnvironmentDemonstrated experience supporting Windows and macOS environments, with particular strength in enterprise printing administration. Hands‑on capability hardware and troubleshooting is critical, as well as general endpoint support across laptops, mobile devices, and peripherals.4. Foundational Network Awareness and CollaborationWorking knowledge of basic network concepts such as TCP/IP, VPN, wired and wireless connectivity, and name resolution. DescriptionServe as an IT support resource and trusted technical authority for complex IT issuesTake ownership of escalated incidents, performing deep‑dive troubleshooting and root‑cause analysisAdminister, support, and troubleshoot enterprise printing environments, including:Network printersPrinter queues, drivers, and permissionsPrint server and print‑related connectivity issuesProvide advanced support for:Windows and macOS operating systemsMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)Active Directory and Azure ADExchange and identity/access management servicesConfigure, deploy, and support Android and iOS devices via MDMCollaborate with other technical groupsDeliver white‑glove customer service as a professional IT ambassadorParticipate in ITIL‑aligned processes and service improvement initiativesDocument complex solutions and known issues in the knowledge baseMentor junior analysts and contribute to service desk maturityParticipate in phone queue and perform other duties as assignedAdditional Skills & Qualifications2–5 years of professional IT Service Desk, Technical Support, or Help Desk experienceDemonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environmentHands‑on experience supporting:Windows and macOSiOS and Android devicesMicrosoft 365 serviceWorking knowledge of basic network infrastructure (TCP/IP, VPN, wired/wireless networking)Experience administering and troubleshooting enterprise printing environmentsProven ability to work independently with minimal supervisionStrong communication skills with both technical and non‑technical audiencesJob Type & LocationThis is a Contract position based out of Rochester, NY.Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Rochester,NY.Application DeadlineThis position is anticipated to close on Sep 2, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006246876Profession: Helpdesk/Desktop

Job Description About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations offer comprehensive primary care with coordinated specialty support for Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team! The Opportunity This is not a traditional IT leadership role. Town Square Health is seeking a Director of Technical Operations to build and own everything that makes our technology trustworthy and operational: our HIPAA compliance program, corporate IT foundation, EHR administration, and the managed service partnerships that keep our clinics running. You’ll stand these functions up from scratch before our first patient walks through the door — then scale them across every location we open. This is a player-coach role by design. Because we’re pre-launch and deliberately lean, you’ll set strategy and also do the hands-on work: configuring tools, directing vendors, and solving day-to-day problems yourself until there’s a team beneath you. You’ll be the CTO’s counterpart on the operational side of technology, partnering closely with our VP of Operations on clinic readiness and with counsel on compliance. You’ll have the opportunity to: • Build our HIPAA compliance program from the ground up and serve as our named HIPAA Security Officer, • Own the full technical operations footprint: identity, devices, EHR, vendor relationships, and clinic technology readiness, • Create the repeatable clinic IT playbook we’ll use for every future location we open, • Grow into a team leadership role as the organization scales across markets, • Work at the intersection of healthcare, technology, and operational execution in a high-visibility, high-trust role What You’ll Do You’ll own a wide surface area — and that’s intentional. We’re building from scratch, and this role is the foundation of our technical operations function. Below is a view into the core areas you’ll lead. The expectation on day one is that you’re ready to do the work yourself; the expectation over time is that you build systems and relationships that scale beyond you. HIPAA & Security Program • Build and run our HIPAA compliance program, including policies and procedures, workforce training, security risk assessments, and incident response planning, • Serve as our named HIPAA Security Officer, • Own the vendor risk program: BAA tracking, security review of vendors, and a maintained risk inventory covering our EHR marketplace tools and technology partners, • Establish security baselines across access control, audit logging, encryption standards, and workforce device security Corporate IT & Identity • Stand up identity and access management; work with our MSP on MDM and device provisioning for a growing distributed team, • Administer Google Workspace and our SaaS stack; own onboarding and offboarding workflows, • Set policies and tooling for a clinical workforce, including shared workstations, clinical devices, and role-based access EHR & Vendor Operations • Serve as system administrator for our EHR (Athena): user provisioning, configuration, workflow setup, and vendor support coordination, • Manage EHR marketplace vendors (ambient documentation, AI tooling) and other clinical software vendors across contracts, performance, and risk posture MSP & Clinic Technology Operations • Partner with our MSP on helpdesk, clinic networking, telephony, and on-site support, • Own clinic technology readiness: network, devices, phones, printing, and exam room technology, delivered through MSP partners under your direction, • Build the repeatable clinic IT playbook that will guide every future location we open Team & Vendor Management • Manage relationships with managed service providers, clinical software vendors, and compliance consultants to deliver high-quality work on time and within budget, • Develop clear performance goals and hold internal and external resources accountable to them, • Build and lead the technical operations team over time as the organization scales Who You Are You’re a builder. You’re energized by being the first person in your function — by the challenge of creating structure where none exists and owning outcomes end to end. You’re equally comfortable writing a HIPAA policy, configuring an MDM tool, and holding a vendor accountable to an SOW. You don’t wait for perfect information; you make pragmatic decisions, document them, and move. You understand that in a pre-launch environment, the best solution is often the right-sized one — and you have the judgment to know the difference between a shortcut and a smart tradeoff. Most importantly, you believe healthcare can be better — and you want to be part of the team proving it. Qualifications • 8+ years of progressive experience in IT operations, security, or healthcare technology operations, with time in a HIPAA-regulated provider or payer environment, • Proven success building a HIPAA compliance program from scratch, including risk assessments, policy development, workforce training, and incident response, • Deep understanding of identity and endpoint fundamentals: SSO, MDM, and least-privilege access, • Track record managing MSPs and vendors to outcomes, including writing SOWs, holding vendors accountable, and knowing when to insource, • Builder’s temperament: comfortable being the first and only person in your function, equally willing to set strategy and do the hands-on work, • Rochester-based or willing to relocate, • Excellent leadership, collaboration, and communication abilities, • Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care Strong Pluses • Experience administering an ambulatory EHR, Athena especially, or a comparable clinical system, • Experience standing up technology for de novo clinic sites, • A security certification (CISSP, HCISPP, or similar), • SOC 2 program experience (on our roadmap, not a launch requirement) What We Offer • Starting salary range of $150-170k, commensurate with experience, • Comprehensive benefits package (medical, dental, vision, 401K), • Flexibility to work from our Rochester, NY location with in-person presence at our clinics, • Opportunity to build something from the ground up, • Direct impact on how care is delivered to older adults, • High visibility and influence in a growing organization, • Collaborative, mission-driven team Equal Opportunity Employer Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs. Powered by JazzHR zbZEF7Wr0d

Job Description Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers. Location: Rochester, NY (In-office 5 days per week) What is this role responsible for: • Serve as first point of contact for all employee technology requests via helpdesk, • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals, • Troubleshoot hardware and software issues with hands-on desk-side support, • Administer SaaS applications (Office 365, Slack, collaboration tools), • Manage and support all printers, copiers, scanners, and AV equipment, • Support onboarding/offboarding processes and maintain system documentation, • Proactively monitor and address potential issues before they impact employees (When Internal Needs Met): Internal NOC Team / Support Tickets • Provide Tier 1 support for managed service team (password resets, basic troubleshooting), • Assist with routine client monitoring and maintenance under guidance of Senior Engineers, • Escalate complex issues appropriately and document resolutions What Experience You Need: • 1-3 years IT experience in end-user support (internships/coursework may be considered), • Associate's Degree in Computer Science, IT, or related field preferred, • Proficiency with both Windows and Mac OS administration, • Office 365 administration experience, • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment), • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi), • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar), • Strong customer service and communication skills, • Valid driver's license Preferred Qualifications: • AV equipment setup and troubleshooting experience, • Exposure to AWS or cloud technologies, • Basic scripting (PowerShell, Python, Bash), • CompTIA A+, Network+, or similar certification Metrics for Success: • 95%+ satisfaction rate on internal employee surveys, • All internal requests addressed within defined SLAs, • 100% uptime of office AV equipment and critical systems, • AWS Cloud Practitioner certification within 6 months, • Healthy ticket velocity across internal and external queues Additional Information: • Occasional after-hours support and maintenance, • On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Description TEKsystems' client in Rochester NY is looking to hire a IT Associate on a contract to hire basis. This role supports day-to-day technology operations with an emphasis on end‑user computing, workstation and laptop support, help desk services, and the development and administration of online donor platforms, including the ANDAR/ePledge system. The position delivers hands-on technical assistance to ensure reliable and effective technology use across the organization. Responsibilities include maintaining and supporting computer systems, applications, and peripheral devices; assisting and training staff; and contributing to the setup and execution of online donor and pledging initiatives. PRIMARY RESPONSIBILITIES: • Deliver prompt, high-quality customer service and technical assistance, • Train and support staff on hardware, software, and internal business applications, • Prepare, install, and configure computers, peripherals, and related equipment, • Track and maintain technology assets and inventories, • Provide technical support for meetings, presentations, and events (internal and external), • Evaluate user challenges and recommend practical technical solutions, • Document support requests, resolutions, and internal processes, • Maintain operating systems and associated applications, • Install, support, and troubleshoot desktop and laptop environments, • Identify system changes or upgrades and implement necessary adjustments, • Configure and deploy phones, computers, and related technology, • Monitor and manage software licenses and usage, • Support, maintain, upgrade, and troubleshoot network server infrastructure, • Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly), • Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success, • Train employees on technology systems and office equipment, • Produce and distribute system and campaign reports, • Participate in assigned technology-related projects, • Coordinate and work in partnership with IT teams as needed, • Uphold and reflect the mission and values of United Way in all work, • Perform additional duties as required KNOWLEDGE, SKILLS, AND ABILITIES • Strong analytical and troubleshooting abilities, • Effective collaborator and team participant, • Clear and professional verbal and written communication skills, • Ability to work independently and take initiative, • Solid technical aptitude and confidence working with technology, • Strong organizational and time‑management skills, • Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk, Service desk, Remote support, Help desk support, Hardware, Customer service, Troubleshooting, Windows, Active directory, Helpdesk troubleshooting, Windows 10, Phone system, Phone support, Outlook, Microsoft, Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system Additional Skills & Qualifications Required: Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience Preferred: Bachelor’s degree in a related discipline Industry certifications such as Microsoft credentials and/or CompTIA A+ Experience Level Entry Level If you feel you are qualified for this position, please submit your resume and a recruiter will reach out! Job Type & Location This is a Contract to Hire position based out of Rochester, NY. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Sep 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description As an IT Support Analyst, you'll be the front line of technical support — helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket — ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way. What You'll Do: • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues, • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket, • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary, • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments, • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers, • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows, • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them, • Provide off-hours support on a rotational basis Required Skills: • 1-3 years of related IT experience, • Ability to clearly follow processes and procedures, and make sound decisions, • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar, • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications), • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN), • Exposure to cloud platforms (AWS or similar) is a plus, but not required — we’ll teach you the rest, • A positive attitude, a passion for dealing with customers, and a knack for problem solving Preferred: • You enjoy digging into customer problems and driving them to a successful resolution, • You know your limits and aren’t afraid to escalate or ask for help, • You’re curious about cloud computing, AI, and the broader tech industry, and eager to keep learning, • You communicate clearly and professionally, even when a customer is frustrated, • You stay organized and manage your time well across a busy ticket queue, • You’re comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate’s professional experience, key skills, and education/training. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security cl

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include manage daily responsibilities with a foc

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

Responsibilities:Serve as the primary administrator for the SaaS-based supplier information and engagement platform, configuring workflows, onboarding, data fields, roles, and permissions to meet procurement and compliance needsManage system releases, feature rollouts, and configuration changes in c

Provide leadership during critical system incidents, including impact assessment, mitigation, and coordination with IT and vendors. Ability to work effectively with business partners, IT teams, and manage external vendors. Working at Wegmans provides opportunities to grow, flexible scheduling, incre

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Being a Dasher with DoorDash gives you the flexibility to earn extra cash on your terms. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal,

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Being a Dasher with DoorDash gives you the flexibility to earn extra cash on your terms. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal,

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Being a Dasher with Door

As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Being a Dasher with DoorDash gives you the flexibility to earn extra cash on your terms. Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal,