It helpdesk jobs in Rochester, New YorkCreate job alerts

Job DescriptionSalary: $80,000-$115,000 The Opportunity: As an IT Systems Administrator, youll be responsible for creating and maintaining our computer systems and networks. Youll assess the organizations needs for computers and network infrastructure, then design and implement solutions accordingly. Your work will include defining requirements for end-user devices and network connectivity, maintaining hardware and systems, and keeping software up to date. Ultimately, youll ensure business continuity by maximizing system uptime and maintaining a viable disaster recovery plan. Our Technology: Were the world leader inResilient Positioning, Navigation and Timing (R-PNT)solutions that improve the reliability, performance, and safety of critical high-risk operations, even in GPS/GNSS denied environments. We provide virtually fail-safe GNSS and PNT solutions for military, defense contractors, and commercial applications worldwide. How I will Contribute: • Implement and maintain security best practices for Microsoft 365 and Azure environments., • Support and maintain cloud services (Microsoft 365, Azure, AWS), ensuring seamless, secure integration with on-premises systems., • Administer Azure AD, Intune, Exchange Online, SharePoint, OneDrive, and Teams., • Enforce Identity and Access Management (IAM) controls, including Conditional Access policies, MFA, and Privileged Identity Management (PIM)., • Partner with Cybersecurity and IT teams to implement vulnerability management and system hardening., • Audit security controls on a regular basis., • Collaborate with teams to effectively respond to security events and incidents., • Ensure compliance with company security policies, best practices, and legal/regulatory requirements., • Contribute to the design, testing, implementation, and support of information security controls., • Continuously seek opportunities to optimize cybersecurity operations, improve efficiency, and streamline workflows with modern technologies., • Explore the use of Generative AI and other emerging technologies to enhance system performance and automation., • Provided Tier 1 and Tier 2 helpdesk support, troubleshooting hardware, software, and network issues while ensuring timely resolution and excellent customer service. What You Bring to Safran Federal Systems: • Bachelors degree in information technology, Computer Science, or related field (or equivalent experience)., • 57 years of experience in IT systems administration, with strong expertise in Microsoft 365 ecosystem, Entra AD, Cisco products (Meraki, ISE, Secure Client, Duo) ., • Experience with Intune, Defender for Cloud Apps, Crowdstrike, and security automation., • Experience with Linux management and administration required, particularly Ubuntu desktops and Servers with Landscape management,, • Hands-on experience with ancillary security tools (e.g., MFA solutions, password managers)., • Familiarity with security frameworks such as NIST, CIS, or ISO 27001., • Proficiency in PowerShell scripting for automation and security tasks., • Experience implementing Windows and Linux security controls for compliance., • Experience with VMware and AWS, • Experience with GovCloud environments, • Passion for technology, with a focus on learning and keeping up with emerging trends., • Strong ability to implement solutions that enhance efficiency in IT and cybersecurity workflows., • Excellent communication skills, with the ability to collaborate effectively across international teams., • Experience with Generative AI, or strong interest in integrating AI into cybersecurity operations (a huge plus)., • Strong troubleshooting skills and a customer-first approach to resolving issues., • Certifications such as CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals (a plus)., • Administration of print servers and network printing environments, • Familiarity with video conferencing platforms such as Microsoft Teams, Zoom, etc., • Experience in server hardening and addressing security vulnerabilities, • Excellent communication skills with the ability to influence cross-functional teams and suppliers., • Ability to move throughout the office to access file cabinets, office equipment, etc., • Ability to remain in a stationary position approximately 50% of the time., • Ability to remain calm and professional in all circumstances, engaging positively with others to build trust and confidence., • Strong logical reasoning and decision-making skills; able to consider alternative perspectives and communicate effectively both orally and in writing., • Ability to interact professionally with a variety of individuals, including clients and customers. About Safran Federal Systems: Safran Federal Systems has been awarded as aWinner of the USA Today and Rochester Metro Area Top Workplaces 2025 Award. In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense & Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors. In August of 2019, Orolia Defense & Security acquired Talen-X, a U.S. company specializing in advanced GNSS (Global Navigation Satellite System) Simulation solutions and Interference, Detection, and Mitigation (IDM) technologies. Talen-X's portfolio was an ideal fit and has helped to enhance Safran FS's overall offerings. The acquisition enabled Talen-X's existing resources, operations, and capabilities to be scaled and accelerated to better support the warfighter. Read the press releasehere. Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran FS Defense & Security is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description STATUS: Full-time / Exempt REPORTS TO: Vice President of Information Technology LOCATION: Rochester, Corporate Office HOURS: 37.5 hours per week COMPENSATION: The starting salary for this position is expected to be $68,000-$78,000. The actual compensation will be determined based on experience and other-job related factors, consistent with applicable law. SCHEDULE: Monday through Friday 8:30am- 5:00pm. Position Summary: The Technology Quality & Documentation Specialist plays a critical role in ensuring the integrity, consistency, and compliance of the credit union’s technology vendor relationships, contracts, procedures, and digital document repositories. This position supports vendor lifecycle coordination, contract review and redlining, audit preparation, and cross-functional risk management efforts. A key focus of the role is driving quality and organization within digital documentation, including supporting retention initiatives across shared file servers, cloud storage solutions (SharePoint), and the enterprise document warehouse (Synergy). Essential Responsibilities: Technology Vendor, Contract, and Due Dilgiance • Coordinate all aspects of technology vendor relationships, including onboarding, communications, escalations, and lifecycle management using the credit union’s vendor management software., • Support vendor selection processes by coordinating RFPs, product evaluations, demos, and scoring models., • Track and report on vendor performance metrics; facilitate quarterly or annual vendor reviews with technology leadership., • Collaborate with Enterprise Risk Management and Vendor Management teams to draft, review, and redline contracts for new agreements, renewals, and amendments., • Interpret and summarize complex contractual language (e.g., SLAs, indemnification, liability, auto-renewal terms) for technology leadership review., • Ensure contracts and supporting documents are properly archived, tracked, and compliant with credit union standards for data security, privacy, and regulatory requirements in coordination with Information Security and Risk teams., • Support the credit union’s centralized repository of active agreements and key contractual terms (e.g., renewal dates, termination clauses, escalation rights)., • Maintain accurate documentation for all vendor due diligence, SOC reports, compliance attestations, and support files., • Assist in gathering documentation, access logs, and vendor materials required for technology risk assessments., • Track the status and completion of annual and event-driven assessments across critical vendors and platforms., • Coordinate and enter Purchase Orders (POs) in alignment with budgeted projects and recurring vendor services., • Track invoice approvals and route them through the appropriate systems on behalf of Technology leadership., • Reconcile invoices against contract terms to ensure accuracy and proper payment., • Support technology department budget tracking, flagging renewals, pricing changes, or potential overages for review. Digital Document Management • Support the organization-wide governance for digital document storage., • Assist with the cleanup and consolidation of legacy files across network drives and shared file servers, reducing data duplication and improving structure., • Help implement consistent naming conventions, archival strategies, and retention policies across business units in alignment with compliance requirements., • Serve as a key contributor in the multi-phase cleanup and reorganization of the credit union’s digital document warehouse (e.g., Synergy), partnering with departments to review, classify, and purge outdated files., • Work with Risk and Compliance teams on records management to ensure all documentation technology processes align with the credit union’s retention schedule, privacy policies, and audit readiness expectations., • Provide general support for departmental and enterprise documentation initiatives, including migrations, audits, cleanup projects, and digital organization efforts. Procedure & Operations • Support the formatting of technology procedures, process maps, user guides, and other internal documentation., • Ensure all documentation aligns with regulatory requirements, internal controls, and audit findings., • Coordinate annual procedural review cycles and gather feedback from relevant technology leaders., • Collaborate with Risk and Compliance to ensure procedural documentation aligns with enterprise frameworks., • Coordinate scheduling and materials for vendor meetings, legal reviews, and committee presentations., • Support credit union’s software for the delivery of summaries, dashboards, and trackers related to vendor status, spending, compliance items, and contractual events., • Support cross-functional teams in responding to vendor-related questions, compliance documentation requests, or audit findings. Other Responsibilities • Support credit union projects as needed., • Assist in all other duties as assigned. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: Associate or Bachelor’s degree in business or related field., • Experience: 3–5 years of financial operations and/or internal service experience, including prior management of financial operations, helpdesk and/or end user support teams., • Financial services/credit union experience preferred., • Should possess working knowledge of financial technologies, products, and services., • Episys core experience is a plus., • Prior internal service leadership is a plus. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) • Possess leadership, interpersonal, and communication skills., • Strong organizational skills and attention to detail., • Excellent computer skills required., • Strong problem-solving skills., • Advanced knowledge and experience with banking related technologies and services., • Extended periods of time working in front of computer monitor., • Travel/Drive to various work locations for business related matters, this will be limited to 4-6 times per year, unless the credit union is under a disaster recovery or business continuity scenario., • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Web-based vendor systems Physical Requirements • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting Training and Compliance Requirements Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

Job Description STATUS: Full-time / Exempt REPORTS TO: Vice President of Information Technology LOCATION: Rochester, Corporate Office HOURS: 37.5 hours per week COMPENSATION: The starting salary for this position is expected to be $85,000-$95,000. The actual compensation will be determined based on experience and other-job related factors, consistent with applicable law. SCHEDULE: Monday through Friday 8:30am- 5:00pm. Saturdays as needed. Position Summary: The Technology Service Manager is responsible for overseeing the smooth and productive functioning of the credit union's internal technology support helpdesk, the End User Support Team, key member technology services, and providing leadership to the operations team. This role involves managing Tier 1/Tier 2 helpdesk and end user support personnel, streamlining operational procedures, ensuring exceptional internal employee service levels, and maintaining seamless day-to-day operations. The Services Manager plays a crucial role in ensuring the credit union's technology support teams deliver exceptional employee and member experience. Essential Responsibilities: Internal Service Management - TechSupport/Helpdesk: • Oversee the credit union's technology support helpdesk, ensuring timely and effective resolutions/escalations for employee inquiries, issues, and requests., • Manage a team of helpdesk representatives, providing coaching, guidance, and training as necessary, and ensuring adherence to internal service best practices., • Develop and maintain internal support procedures and policies for technology and operations, ensuring consistent and high-quality service delivery., • Monitor and analyze internal service metrics, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction., • Generate timely reports for the technology leadership teams using the credit union's ticketing system solution., • Recruit, train, develop and mentor helpdesk/operations staff, fostering a positive and team-focused work environment., • Conduct quarterly performance evaluations, provide feedback, and identify training needs to support professional growth., • Promote teamwork and collaboration among team members, adopting a supportive and productive work culture in line with the credit union's core values., • Coordinate and manage the day-to-day operations of the member technology solutions operations team, ensuring smooth functioning of all operational processes. This includes:, • Automated Clearing House (ACH) & Check Processing: Manage processing aspects of ACH and Check Processing, ensuring accurate and timely processing, compliance with regulations, and effective issue resolution., • Imaging Solutions and Document Management: Support in-house imaging systems, oversee scanning operations, and ensure compliance with document retention guidelines., • Card Operations, ATM Operations, and Instant Issue: Coordinate operations and support related to debit cards, ATMs, and instant issuance, including program implementation and maintenance., • Digital Payments: Administer digital payment solutions, including ACH Origination Payments, Bill Pay, Person to Person (Zelle/Fed Now), and Digital Wallets., • Online and Mobile Banking Solutions: Support releases and enhancements, troubleshoot issues, and oversee daily operational and support functions for online and mobile environments., • Loan/Membership Origination Technology: Support releases and enhancements, troubleshoot issues, and oversee daily support functions for Loan/Membership Organization environments., • eSign: Support releases and enhancements, troubleshoot issues, and oversee daily support functions for credit union’s eSign technology., • Intranet Solutions: Support the credit union's internal intranet solutions, including updates, enhancements, communications, and audits, in collaboration with cross-technology teams., • Collaborate with various departments to identify operational needs and develop strategies to streamline workflows and enhance efficiency., • Develop and implement operational policies and procedures, ensuring compliance with industry regulations and best practices., • Monitor operational performance indicators and implement improvements to achieve operational goals and objectives., • Oversee the End User Support Team responsible for employee technology needs across the credit union., • Manage workstation deployments, imaging, and lifecycle management for PCs, laptops, and mobile devices., • Support Mobile Device Management (MDM/MAM) solutions, ensuring security, compliance, and ease of use for staff devices., • Coordinate software installations, updates, and Windows patch management in partnership with Information Systems teams., • Ensure timely and effective support for printers, peripherals, and end-user hardware/software troubleshooting., • Partner with Information Systems and Security teams to maintain endpoint compliance with organizational policies., • Continuously evaluate end user tools, support processes, and training to improve productivity and employee experience. Vendor Management: • Manage assigned vendor relationships and agreements., • Assist in completing vendor management tasks as per policy and procedure, including purchase order requests, vendor due diligence, and obtaining proper vendor bids., • System Authorization & Credentials Management, • Oversee administrative duties for credit union’s system authorization onboarding/offboarding process., • Preform periodic system access reviews for user permissions and access controls., • Collaborate with other technology teams and relevant departments to ensure the helpdesk has up-to-date technology tools and systems for efficient internal support., • Stay updated on industry trends and emerging technologies, recommending, and implementing improvements to the credit union's helpdesk operations., • Support credit union projects as needed., • Assist in all other duties as assigned. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education: Bachelor’s degree in business or related field with three years of management experience; or associate’s degree with 5 years of management experience., • Experience: 3–5 years of financial operations and/or internal service experience, including prior management of financial operations, helpdesk and/or end user support teams., • Financial services/credit union experience preferred., • Should possess working knowledge of financial technologies, products, and services., • Episys core experience is a plus., • Prior internal service leadership is a plus. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) • Possess leadership, interpersonal, and communication skills., • Strong organizational skills and attention to detail., • Excellent computer skills required., • Strong problem-solving skills., • Advanced knowledge and experience with banking related technologies and services., • Extended periods of time working in front of computer monitor., • Travel/Drive to various work locations for business related matters, this will be limited to 4-6 times per year, unless the credit union is under a disaster recovery or business continuity scenario., • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Web-based vendor systems Physical Requirements • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment, • Overhead Lighting Training and Compliance Requirements Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

Support Change Management activities and assist with Help Desk ticket resolution to improve SLA adherence. Experience with NetApp storage systems and Veeam backup solutions (preferred). Communicate clearly and effectively with technical teams, management, and non-technical stakeholders.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship,

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship,

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship,

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

Coordinate, plan, and schedule IMACDs with all affected IT functions. Onsite end user software support services. Provide priority assistance to VIP users when feasible.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and quality stand

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include manage daily responsibilities with a foc

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Work closely with your team to maintain high performance and efficiency. Stay adaptable to meet changing priorities and business needs.

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a